The u2 album shows as purchased but i can't find it in my library

My iTunes shows I've purchased the new U2 album but it isn't in my library.  Does anyone know how to fix this?

You should be able to download it into your computer's iTunes library by ticking the 'show iTunes in the Cloud purchases' tick box on the Store tab in Edit > Preferences (iTunes > Preferences on a Mac) - it should then show in the Music part of your library with a cloud icon against it for downloading (downloading the booklet for it this way may not work, you may get a 'corrupt file' message when trying to open it).
Or go to the Purchased link under Quick Links on the right-hand side of the iTunes store homepage and you should be able to download it from there.
A third option is to sign out of your account (Store > Sign Out menu option), find the album in the store and then click on its free 'price' button - you should then be prompted to sign back in and the album should download.
If doing it directly on your iPhone then either turn on Settings > iTunes & App Store > Music (under 'show all') 'on' and it should then show with the cloud icon in the Music app for downloading, or go to the Purchased tab in the iTunes Store app (can't remember whether it showed under 'Various' in Purchased on my iPad or computer's iTunes, but it correctly showed as U2 when downloaded0.

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