The update hurt my Apple TV.
I updated my Apple TV today and it now shuts down in radio mode about 10 minutes in and resets. It also will not work in podcast mode and does the same shut down. Can I revert the update? Am I the only one?
I love my Apple TV!!!! But now it's useless.
I would connect to iTunes and restore
http://support.apple.com/kb/HT4367
Similar Messages
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I have an imac running 10.4.11 and i downloaded the update software from apple downloads and when i try to update to 10.5.1 it says open failed this version requires 10.5 what should i do?
You would have to purchase a retail Leopard installer DVD. Since they are difficult to find you may need to search on eBay, Amazon.com, and Google to find a suitable copy.
If you have an Intel iMac, then you may want to consider upgrading to Snow Leopard which you can purchase at any Apple retailer for $29.00 versus the minimum price of $129.00 for Leopard.
Leopard System requirements
You must have a Macintosh computer with:
an Intel processor or a PowerPC G4 (867 MHz or faster) or G5 processor
a DVD drive >built-in FireWire
at least 512 MB of RAM (additional RAM is recommended for development purposes)
a built-in display or a display connected to an Apple-supplied video card supported by your computer
at least 9 GB of disk space available, or 12 GB of disk space if you install the developer tools
Snow Leopard General requirements
Mac computer with an Intel processor
1GB of memory
5GB of available disk space
DVD drive for installation
Some features require a compatible Internet service provider; fees may apply.
Some features require Apple’s MobileMe service; fees and terms apply.
And, you could also upgrade to Lion by purchasing the Apple USB Lion flash drive installer for $69.00.
Lion System Requirements
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OS X v10.6.6 or later (v10.6.8 recommended)
7GB of available space
Some features require an Apple ID; terms apply. -
I just did the update for my apple TV and it got halfway through the update the TV screen showed a itunes logo and a plug in cord and wouldnt respond. I unplugged it and plugged it into my computer to try and restore it and now I can get audio but no vide
DFU mode? How do I do that? So far the only thing I can do is hold down both buttons to power it on and nothing is on the screen and it wont reconize on my computer....
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My kid played with the update on my Apple TV. Now it can't play anymore. There is an image on the scrren showing needing connectiong to iTunes. Please show me what to do next. Thanks.
Plug the Apple TV into your computer and do a restore if it doesn't happen automatically.
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After the update of my apple Tv. my you tube is working.
after my update on my apple Tv.. the youtube "There is a problem communicating with you tube"..
After that length of time, I'd be tempted to think it's not going to complete the update process. You can unplug it and plug it back in, to see what state it is it. It may well have become corrupt and you may have to restore the device.
If this happens, get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Open iTunes.
Select your Apple TV in the Source list, and then click Restore. -
The update stops when installing
The latest update won't install.
Torfinnanderson,
try downloading the update directly from Apple and run the update locally, rather than trying to install the update through Software Update. -
J'ai fait la mise à jour de mon apple TV et depuis, je ne suis pas capable de l'ouvrir. Il y a une image de l'apple TV avec un fil (que je n'ai pas) et qui m'indique de brancher dans Itunes. Est-ce que vous pouvez m'aider ?
Sorry for my english...
I made the update for my apple TV. Just after, I try to open it and navigate but it didn't opened. And I can't do nothing. I have an image on the screen: the apple TV whit a cable and the image of Itunes. Could you help me ?Hi triolafontaine,
Thanks for visiting Apple Support Communities.
You may find the steps in this article helpful for restoring your Apple TV:
Apple TV (2nd and 3rd generation): Restoring your Apple TV
http://support.apple.com/kb/ht4367
Best Regards,
Jeremy -
Our family uses one Apple ID for all of our iPhone 5's. We installed the update and now we are all receiving each other's pictures and texts. How do we stop this?
Have a look here...
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l -
My ipod touch will no longer download new apps after I updated via apple store.It freezes now when I attempt to download and blanks the app off entirely . How can I reverse the updates or correct the problem moving forward?
Basics from the manual are restart, reset, restore.
Try those -
I purchased an ipad from someone and i set up my apple id for it but when i go to the app Store to update apps, i click on the update button for an app, the previous owners' apple Id username appears and it won't take my apple id password. How do I replace their username w/ mine? It doesn't give me an option... Help! Please!
Cc2528 wrote:
The iTunes Store on my iPad is set up with all my music already. And at the very bottom it shows my apple Id username. The only place it shows the previous owners id is in the App Store...
You can probably change the ID in the "iTunes and App stores" settings on the iPad....click on the wrong account ID , select sign out, then log in with your own ID, I have not done this but I think it works.....
but I would be more inclined to to the factory reset and start afresh. -
Dear Apple Support,
Good day to you.
This is to report the problem i encountered when i updated my Ipad mini to the new IOS 8.1..
After the update my Ipad restart and after that it appears a picture that need to connect to itunes and need to restore. So i connect it to itunes and wait to restore my ipad mini because it is not opening.
After restoring it my ipad is now opening and it is like new that i need to set up again.
I set up again until i reach the apple id and password.
I put my below apple ID and password to unlock my ipad but it didn't work. The message i receive is "the apple ID cannot be used to unlock this Ipad.
What will I do? Please help.
Thank you
Sent from my iPhone
Begin forwarded message:
From: Apple <[email protected]***>
Date: October 9, 2013 at 11:53:53 PM GMT+4
To: ****
Subject: Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini
Dear Leslie J.,
Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini named “Leslie Joye's iPad”.
If you have not recently set up an iPad with your Apple ID, then you should change your Apple ID password. Learn more.
Apple Support
<Email Edited By Host>1. It is never a good idea to include personal info like your email address or Apple ID in a post on an open forum.
2. The email you received DOES NOT say your Apple ID cannot be used to unlock this iPad. The email informs you that your Apple ID was used to unlock an iPad. Fortunately the iPad is yours. The message confirms that. If your Apple ID was used to unlock an iPad that was not yours your would then know to change your password. Since the iPad is yours you do not need to change your password.
Is your iPad working? -
I purchased my iMac used. When I try to update apps in AppStore, the computer automatically fills in the previous owner's email address and it won't let me delete it to enter mine. I have been using my own apple ID and password on this computer for other things without a problem. Any ideas?
Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
OS X 10.7 or later was installed by the previous owner
The startup volume was encrypted with FileVault
You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like. -
Hi all! I was updating the software on i pad to ios6, update was interrupted(apple update server is unavailable...). iTunes Diagnostics shows that "secure link to I tunes store failed". I use Windows 7 Home Premium 64 bit. Can anybody help please?
The following was done so far:
1. Windows Firewall - new rule created for itunes.
2. iTunes - latest version installed.
3. LAN setting : automatic detection of proxy is enabled;
4. iTunes diagnostics shows:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
TOSHIBA Satellite L655
iTunes 11.0.2.26
QuickTime 7.7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003FB880034B7720
Current user is not an administrator.
The current local date and time is 2013-04-23 11:01:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {1CB5BBC2-8124-4664-899A-CE0A4683E3B4}
Description: Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {8140112A-43D0-41D6-8B36-BE146C811173}
Description: Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
IP Address: 10.5.7.196
Subnet Mask: 255.255.0.0
Default Gateway: 10.5.0.1
DHCP Enabled: Yes
DHCP Server: 172.18.255.2
Lease Obtained: Tue Apr 23 10:14:40 2013
Lease Expires: Tue Apr 23 22:14:40 2013
DNS Servers: 121.97.59.7
121.97.59.2
121.97.59.3
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2013-03-22 10:05:31.
@@@. iTunes IS ENABLED THROUGH THE FIREWALL , even though diagnostics says "NOT enabled"hours after the first post i somehow got this to work. dont know how, but i do tried the dns clear cache, the clear host file, oh and i did the check automatically detech dns AND THEN se-check it again before i got this to work.
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On the Update Apple ID screen to use ICloud, I get a red message that email address is already being used. It does not accept my email address? I do not understand what the screen is asking me. Is this because I am using the apple ID on a netbook for this note or what.
Is there a way to bypass this screen if I don't want to use ICloud? I don't want to screw up the original setup of my imac. If I could get to the desktop, then I would know what OS and programs are in my machine.Hi, hopefully you've called Apple on this... you have 90 days free phone support.
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I had to change my Apple ID and password in itunes. Now my icloud doesn't work and I can't update my apps on my iPhone. I have looked at suggestions on the community pages and apple suggestions but none of them are relevant to iOS 8.1.2
icloud just keeps bringing up my old email address & asking for my old password which doesn't exist anymore and when I try to sign out of icloud it wants my old password, when I tried to change my primary email back to the old one it wants me to verify it through an email address that doesn't exist. Please can you help me sort out this nightmare.Hi skippy2012trev,
Welcome to the Apple Support Communities!
I understand that you updated your Apple Id and password but now you are being prompted for the old information in iCloud. You are on the right track by changing the Apple ID back to the previous email address temporarily so that you can sign out. You should not need to verify the email address. After you edit the Apple ID back to the old email address and then sign out of iCloud on your iPhone, edit the Apple ID back to the address you would currently like to use. There is no need to change the password again, only the email address, unless you prefer to update the password again.
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe
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