The upgrade patch cannot be installed by the windows installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program
trying to install an update patch for Citrix xendesktop 7.5 and the error when I click on the msi patch is "the upgrade patch cannot be installed by the windows installer service because the program to be upgraded may be missing, or the upgrade patch
may update a different version of the program"
The application was installed 2 days prior and works fine but the patch will not install.
Any ideas?
Wendy2014
Yes let's see if there is any error occurs in installation log.
Meanwhile from the error message, the possible cause is that a part of the application is missing such as a registry key with app version. In this situation you can first test to reinstall/repair the application though it is still working fine - see if issue
persists after reinstall the app.
Meanwhile you could also contact Citrix about this issue. It may be a common issue and Citrix may provide a quick fix for it.
If you have any feedback on our support, please send to [email protected]
Similar Messages
-
Adobe upgrade error : The upgrade patch cannot be installed..."
Hi,
I work in an office and while I was trying to patch up some computers that have Adobe 7.0 Pro (others have 8.0 Pro), I received the following message
"The upgrade patch cannot be installed by windows installer service because the program to be updated may be missing, or the update patch may update a different version of the program. Verify that the program to be updated exists on your computer and that you have the correct update patch"
I would like to mention that I used the check for update option and did not manually download the patches. Also, this problem seemed to occur on computers where adobe was not registered...
Any comments and suggestions will be appreciated.
ThanksBe sure to install the updates in order from the current version, unless the info on the update says otherwise. The updates are available on the download>updates part of the Adobe site, with comments of order.
-
"Upgrade patch cannot be installed...." for Acrobat Pro 7.05
Hello
I have downloaded the Acrobat Professional 7.05 update patch (for Windows). According to the website, this patch will update all 7.0 and higher versions. However, when I run the update, I get the following message:
"This upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may upgrade to a different version of the program. Verify that the program to be updated exists on your computer and that you have the correct upgrade patch."
I do have Acrobat Professional 7.0 installed, and according to the Adobe website, the 7.05 patch is the correct one. Yet, I cannot install it. Is there some step I am missing here?
Any help would be appreciated.
Steven Teasdale
GE MultilinYou did not indicate the version you currently have installed. I generally just download all of the updates and install them in order. It is not always clear what versions are covered. In your case, it indicates that the update of 7.0.5 does cover all of the 7.0.1 to 7.0.3 updates. However, there are both Std and Pro updates. Did you download the correct one. To use the update you downloaded, you have to have one of 7.0.0 to 7.0.3 Pro installed. Is that indeed the case, or do you possibly have either a different version or Std installed? I.E., in the help menu what version does the about Acrobat tell you that is being run?
-
AcrobatUpd11009.msp patch cannot be installed
Hello all,
Another month, another Adobe patching headache! So I have read the Enterprise Administration guide many times, and I have been deploying and patching Adobe Flash,Reader and Acrobat for years now. Usually it goes smoothly, but eventually I always run into an issue. This time my problem is this:
Last month, I created a new Acrobat XI AIP from the bas 11.0 media. I patched this AIP to 11.0.07 (quarterly)
I then installed Acrobat on many clients using the command line option 'PATCH=AcrobatSecUpd11008.msp' to "chain" the OOC patch into my install, without actually applying the OOC to my AIP.
Today, when I try to apply the AcrobatUpd11009.msp to these same clients, I am getting the error in the log file: "PATCH SEQUENCER: minor upgrade patch \\server\share\AcrobatUpd11009.msp is not applicable."And error in GUI: "The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade".
Can someone out there tell me what I did wrong here? I believe I can uninstall 11.0.08 then run a full install of 11.0.09 from a new AIP, but that seems unnecessary.
Thanks in advance!Still no answer on this? We have the same problem on all our computers. Seem that after installing 11.08 update, something isn't updated because the 11.09 patch thinks it is still 11.07. (yes, going to help/about shows version 11.08)
Here's what the patch spits out with the /lv switch:
=== Verbose logging started: 10/8/2014 15:52:15 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\windows\System32\msiexec.exe ===
MSI (c) (C8:D0) [15:52:15:285]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (C8:D0) [15:52:15:285]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (C8:94) [15:52:15:285]: Resetting cached policy values
MSI (c) (C8:94) [15:52:15:285]: Machine policy value 'Debug' is 0
MSI (c) (C8:94) [15:52:15:285]: ******* RunEngine:
******* Product: {AC76BA86-1033-FFFF-BA7E-000000000006}
******* Action:
******* CommandLine: **********
MSI (c) (C8:94) [15:52:15:285]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (C8:94) [15:52:15:301]: Cloaking enabled.
MSI (c) (C8:94) [15:52:15:301]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (C8:94) [15:52:15:301]: End dialog not enabled
MSI (c) (C8:94) [15:52:15:301]: Original package ==> C:\windows\Installer\88c84096.msi
MSI (c) (C8:94) [15:52:15:301]: Package we're running from ==> C:\windows\Installer\88c84096.msi
MSI (c) (C8:94) [15:52:15:316]: APPCOMPAT: Uninstall Flags override found.
MSI (c) (C8:94) [15:52:15:316]: APPCOMPAT: Uninstall VersionNT override found.
MSI (c) (C8:94) [15:52:15:316]: APPCOMPAT: Uninstall ServicePackLevel override found.
MSI (c) (C8:94) [15:52:15:316]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AC76BA86-1033-FFFF-BA7E-000000000006}'.
MSI (c) (C8:94) [15:52:15:316]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (C8:94) [15:52:15:332]: MSCOREE not loaded loading copy from system32
MSI (c) (C8:94) [15:52:15:332]: Opening existing patch 'C:\windows\Installer\4fefa807.msp'.
MSI (c) (C8:94) [15:52:15:332]: Original patch ==> C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp
MSI (c) (C8:94) [15:52:15:332]: Patch we're running from ==> C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp
MSI (c) (C8:94) [15:52:15:332]: SOFTWARE RESTRICTION POLICY: Verifying patch --> 'C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp' against software restriction policy
MSI (c) (C8:94) [15:52:15:332]: SOFTWARE RESTRICTION POLICY: C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp has a digital signature
MSI (c) (C8:94) [15:52:16:143]: SOFTWARE RESTRICTION POLICY: C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp is permitted to run at the 'unrestricted' authorization level.
MSI (c) (C8:94) [15:52:16:143]: SequencePatches starts. Product code: {AC76BA86-1033-FFFF-BA7E-000000000006}, Product version: 11.0.07, Upgrade code: {AC76BA86-0000-0000-BA7E-7E8A45000000}, Product language 1033
MSI (c) (C8:94) [15:52:16:143]: PATCH SEQUENCER: verifying the applicability of minor upgrade patch {AC76BA86-A440-FFFF-A440-7A8C40011008} against product code: {AC76BA86-1033-FFFF-BA7E-000000000006}, product version: 11.0.07, product language 1033 and upgrade code: {AC76BA86-0000-0000-BA7E-7E8A45000000}
MSI (c) (C8:94) [15:52:16:143]: Note: 1: 2262 2: _Tables 3: -2147287038
MSI (c) (C8:94) [15:52:16:143]: Note: 1: 2262 2: _Columns 3: -2147287038
MSI (c) (C8:94) [15:52:16:143]: PATCH SEQUENCER: minor upgrade patch {AC76BA86-A440-FFFF-A440-7A8C40011008} is applicable.
MSI (c) (C8:94) [15:52:16:143]: PATCH SEQUENCER: verifying the applicability of minor upgrade patch C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp against product code: {AC76BA86-1033-FFFF-BA7E-000000000006}, product version: 11.0.07, product language 1033 and upgrade code: {AC76BA86-0000-0000-BA7E-7E8A45000000}
MSI (c) (C8:94) [15:52:16:143]: PATCH SEQUENCER: minor upgrade patch C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp is not applicable.
MSI (c) (C8:94) [15:52:16:143]: SequencePatches returns success.
MSI (c) (C8:94) [15:52:16:143]: Final Patch Application Order:
MSI (c) (C8:94) [15:52:16:143]: {AC76BA86-A440-FFFF-A440-7A8C40011008} -
MSI (c) (C8:94) [15:52:16:143]: Other Patches:
MSI (c) (C8:94) [15:52:16:143]: Unknown\Absent: {AC76BA86-A440-FFFF-A440-7A8C40011009} - C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp
The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade.
C:\windows\Installer\88c84096.msi
MSI (c) (C8:94) [15:52:16:143]: Product: Adobe Acrobat XI Standard - Update '{AC76BA86-A440-FFFF-A440-7A8C40011009}' could not be installed. Error code 1642. Additional information is available in the log file C:\Users\x.xxxxxxxxx\Desktop\v.
MSI (c) (C8:94) [15:52:16:143]: Windows Installer installed an update. Product Name: Adobe Acrobat XI Standard. Product Version: 11.0.07. Product Language: 1033. Manufacturer: Adobe Systems. Update Name: {AC76BA86-A440-FFFF-A440-7A8C40011009}. Installation success or error status: 1642.
MSI (c) (C8:94) [15:52:16:143]: Note: 1: 1708
MSI (c) (C8:94) [15:52:16:143]: Product: Adobe Acrobat XI Standard -- Installation failed.
MSI (c) (C8:94) [15:52:16:159]: Windows Installer installed the product. Product Name: Adobe Acrobat XI Standard. Product Version: 11.0.07. Product Language: 1033. Manufacturer: Adobe Systems. Installation success or error status: 1642.
MSI (c) (C8:94) [15:52:16:159]: MainEngineThread is returning 1642
=== Verbose logging stopped: 10/8/2014 15:52:16 === -
itunes 11 will not install on my Windows 7 computer because it cannot start the 'Apple Mobile Device' service, what can I do?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2 -
Whenever I try to update iTunes to 10.5 I get the message 'There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.'
I then uninstalled iTunes to try and reinstall it but I still get the same message for both 10.5 and previous versions, please help!My situation:
- get error when updating iTunes from 1041 to 1050 or above: "There is a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
My system: XP SP3 with all latest updates.
Found out that the 1051 update fixes a major intrusion possibility during the update process, so I want to get iTunes upgraded to 1051.
Did more research and the following worked (not known if all steps outlined were necessary) (I do not guarantee success nor any more issues as a result):
- ran: MicrosoftFixit.ProgramInstallUninstall.exe (did JUST the patch option).
- ran: Windows Installation Removal Tool.exe (uninstalled JUST the iTunes program installer folder) (this does not remove the actual program).
- removed all apple software update registry entries.
- removed: C:\Documents and Settings\All Users\Application Data\Apple\Installer Cache\(JUST the software updatefolders) (hidden folder).
- removed: C:\Documents and Settings\current user\Local Settings\Application Data\Apple\(JUST the software update folders) (hidden folder).
- DID NOT need to restart
- downloaded latest iTunes update (1051)
- opened using WinRAR
- extracted all files
- ran JUST the apple software update MSI
- it succeeded
- ran JUST the iTunes MSI
- it succeeded
- normally I then uninstall the apple software update program, but DID NOT this time
- DID NOT need to restart
Hope it works for you. -
Getting below mentioned error while installing a package in the windows 2012 server remotely through psexec command
Error 1718. Windows Installer Service could not be accessed.
The same msi is getting installed local in through when we are doing through manually
Please help on the sameHi Rahulan,
Would you please let us know current situation of this issue? If any update, please feel free to let us know.
Just addition, please refer to following threads and check if can help you.
The Windows Installer Service could not be accessed.
error 1719 windows installer service could not be accessed ....
Hope this helps.
Best regards,
Justin Gu -
I am getting the message "The windows installer Service could not be accessed when trying to install Itunes on my new computer, any help would be appreciated.
Hey there Frank0619,
If you have not been able to install iTunes because the Windows Installer service is not available, I would recommend the troubleshooting in the following troubleshooting to help.
Issues installing iTunes for Windows
These in particular:
Make sure you have an administrator account.
To install iTunes, you'll need to log in to your computer with an administrator password. If you're not sure if you have an administrator account, read Windows 7: How do I log on as an administrator? You could also refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
Install the latest Microsoft Windows updates.
To download the latest updates, visit the Microsoft Windows Update website. iTunes for Windows requires Windows XP, Windows Vista, Windows 7, or Windows 8 with the latest Service Pack installed. If you can’t install the updates, refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
Download the latest version of iTunes.
The latest version of iTunes can be downloaded at http://www.apple.com/itunes/download/.
Disable conflicting software.
Some Windows background processes can cause issues for other programs and processes. These conflicts can prevent applications, such as iTunes, from installing. Disable conflicting processes by starting your computer using MSConfig:
Using Msconfig to troubleshoot conflicts in Windows XP
Using Msconfig to troubleshoot conflicts in Windows Vista, Windows 7, and Windows 8
Some security software made by other companies can't be disabled using MSConfig. If you've installed security software and you're having issues installing iTunes or QuickTime for Windows, you might need to disable or uninstall security software to resolve installation issues.
Restart your computer.
Install iTunes.
Thank you for using Apple Support Communities.
All the best,
Sterling -
windows vista home premium service pack 2。error measage __（the windows installer service could not be accessed.this can occur if the windows installer is not correctly installed .contact your support personnel for assistance ）no error nurber
Hi Abdallah,
According to your description, could you please post the summary and detail logs for further analysis? By default, the logs can be found in: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log.
Usually, the error occurs when the Windows Installer Service is not running or the Windows Installer registry settings are corrupted. I recommend you reset the Windows Installer Service settings in the registry and restart the Windows Installer Service,
then reinstall SQL Server 2008 R2. For more details, please review this similar
article.
Thanks,
Lydia Zhang -
I can't Start, Uninstall of Install new iTunes. I'm getting the same error message: "Window Installer Service could not be accessed". No other programs having similar problem. Any suggestions how to fix it?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) (not for XP) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
I keep getting the message" There ais a problem with this windows Installer Package. A program required for this install to complete could not be run. Contact your support personnal or package vendor". I get this whentrying to update itunes.
Does anyone have a idea how to fix this/
ThanksTry the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
I'm trying to download the latest version of iTunes and get the message "There is a problem with this Windows Installer package. A program required for this install to complete could not be run." I have no clue what to do with this to resolve the issue. Thanks for any help!
Repair your Apple software update.
Go to START > ALL PROGRAMS > Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
If you don't find ASU, go to Control Panel:
START > CONTROL PANEL/ > Add n Remove Programs, highlight ASU and click CHANGE then REPAIR -
i have an iMac with mountain lion 10.8.3 with boot camp 5.0.2 .i installed windows 7 -64 bit with boot camp but the boot camp didn't install drivers for windows please guide me for trouble shooting .
Kappy wrote:
Boot Camp doesn't install the drivers. You have the drivers on a separate USB device if you followed directions. Once in Windows connect the USB drive with the driver software. It should startup automatically and install the drivers.
You don't even need to do that. As downloading the drivers from within Boot Camp Assistant can be unreliable, it is better to get the package directly from here:
http://support.apple.com/kb/DL1638
Copy the .zip file to a USB flash drive or burn it to a DVD in OS X. Install Windows as normal, insert the flash drive/DVD in Windows, copy the .zip file to the hard drive, extract it, then run the setup executable. -
Hello Everyone,
I keep getting this when trying to install 0r repair SQL Server 2008 R2 on a SBS 2011 Standard.
TITLE: Microsoft SQL Server 2008 R2 Setup
The following error has occurred:
The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
For help, click: http://go.microsoft.com/fwlink?LinkID=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.50.1600.1&EvtType=0xDF039760%25401201%25401
BUTTONS:
OK
the provided link says "There is no additional information about this issue" i am helpless
please tell assist.
Thanks.
Abdallah.M.MHi Abdallah,
According to your description, could you please post the summary and detail logs for further analysis? By default, the logs can be found in: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log.
Usually, the error occurs when the Windows Installer Service is not running or the Windows Installer registry settings are corrupted. I recommend you reset the Windows Installer Service settings in the registry and restart the Windows Installer Service,
then reinstall SQL Server 2008 R2. For more details, please review this similar
article.
Thanks,
Lydia Zhang -
I´m trying to open a presentation created oct 2013 and asks me to update my KN version, but the latest is already instaled, and is not opening, what can I do?
Put Keynote application in the trash, then install again from the Mac App Store fixes this.
Maybe you are looking for
-
Unable to download and install Adobe Reader
While trying to download and install Adobe Reader, when I click on OPEN, nothing happens. When I click on SAVE, I receive the message download failed. When I retry, a file is downloaded; however, I am unable to open the file. I am using Windows 8
-
Hi guys, Plugged my iPhone through USB for only the 2nd time since I got it (2nd hand though) and iTunes offered a 3.1.2 upgrade. Decided to go for it and everything seemed fine. Backed everything up (apparently) and downloaded 3.1.2. Shortly after I
-
Using a method from an ArrayList
So I'm making this program that's essentially a maze game and I'm stuck on a few small pieces of code. First let me go over a few things: -there is an abstract class Occupant -2 classes: Explorer and RandomOccupant extend Occupant -2 classes: Treasur
-
How to copy a future object in java ???
here is a part of class Hand for a blackjack game. I want to make a copy of a future Hand object using constructor copyHand(), I dont know how ???????? I appreciate anyones help ..... // the array of cards in the hand Card [] cards; * Builds
-
How to link MC in library in CS5
Hi, can u plz tell me how to link ball_mc from library in CS5 Thanks JaxNa