The user function manager DLL (ufmanager.dll) could not be found.

Question

Hi Everyone,
I just spent two horrible days getting a Windows 2003 server to run our .net 2008 asp Crystal report.  It was all because of the unknown.rpt error.  The final answer was to give the NETWORK SERVICE account full control to the C:\ and then remove that permission. 
Now, I'm up to my next challenge:
Error in File C:\WINDOWS\TEMP\CrystalReport {2A76C903-674A-4A7B-AA04-44FC7E206C3F}.rpt:
The user function manager DLL (ufmanager.dll) could not be found.
That dll is there on the server.  What should I do?
Please help!!!!
Thanks,
Ed

Answer 1

Ok, here is where the fun begins as the issue you are getting is not something I've run into before. A few clarifications and suggestions re. troubleshooting.
I used the latest runtime.msi
- confirm this was CRRedist2008_x86.msi (just want to be sure)
pdf about the unknown.rpt.
- do you have a link or name of the pdf?
To troubleshoot let's do this:
1) Download the depends utility. I want to see if there is a missing dependency. depends is here:
http://www.dependencywalker.com/
open the ufmanager.dll in depends and see what it reports.
2) Run Process Monitor utility. ProcMon can be downloaded from here:
http://technet.microsoft.com/en-ca/sysinternals/bb896645.aspx
Make sure you filter ProcMon for your process as this will shrink the log file. Then look for ufmanager.dll and see where the app is trying to load it from.
3) Check this registry entry:
HKLM\software\business objects\10.5\crystal reports
See that CommonFiles is pointing to c:\program files\business objects\common\2.8\bin.
4) Copy the ufmanager.dll from c:\program files\business objects\common\2.8\bin to your app directory (this is just a test as I want to see if we can load the dll from anywhere...)
Ludek