The username is already in use. enter a different username

I have done security wipe of my phone. before that i have done backup with link.
i have two blackberry ID i.e. [email protected] and [email protected]
i am not sure, at the time of wipe which onw was in my phone.
I took a back up and done wipe.
Then i restarted a mobile and set a blackberry ID as [email protected]
after that when i am trying to install same backup, it gives a message
like The blackberry ID associated with this backup file doesn't match the blackberry ID on this device.
The following data could not be restored : .... Application data, Media , settings
Even after i click OK, resote button is not highlighting
Now what to do?
I assume that while taking a backup in past i might have stored a [email protected] ID on my phone and hence
I tried to change my blackberry ID from [email protected] to [email protected]
When i am trying to change the ID in my q5 [email protected], it gives error as
"the username is already in use. enter a different username "
Please guide me on urgent basis. i want to restore my backup.
Solved!
Go to Solution.

That's correct, the backup can't be made to a device with a different BBID.
And, your other gmail account does exist as a BBID, so that's off-limits to change the blackberry.com BBID to.
To restore the backup, you'll need to wipe and reset the device using the BBID on the backup.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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alansky1 wrote:
Adobe really needs to fix this and I'd like to tell them so.
I've run into this and I'm convinced it's not Adobe. Whenever I've gotten around the problem it's often something from Apple that got in the way.
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Could not save my_file.psd because the file is already in use or was left open by another app"

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