The video I took cannot watch in PC computer

Question

I took some video in my blackberry 9810, when I use usb copy or desktop manager to import to my PC, but the video cannot watch, I can watch the vide on the 9810 device. Pls help to solve the issue, Thanks a lot!
The encrypt is on when I took the video, I tried to turn off and then move the video to another folder and copy/import to my PC, it still no work.

Answer 1

Hi,
Does your video file show an extension of  .rem?
Here's the part of the article I thought was relevant:
"If you're synchronizing or importing encrypted media files from a smartphone that has encryption turned on, you must keep encryption turned on to continue using the BlackBerry® Desktop Software. If you turn off encryption and want to continue using the media features, you need to delete encrypted media from your smartphone."
KB31506 How to save or copy encrypted files from the media card in a BlackBerry smartphone to a computer
When Encryption is enabled for the Media Card in a BlackBerry smartphone the files will have a .rem extension appended to the file. Encrypted files copied from the media card of the BlackBerry smartphone to a computer will not be able to be opened on the computer.
Encrypted files on the media card which are copied to the computer are still encrypted on the computer. Since the files can only be decrypted by the BlackBerry smartphone, the files are unable to be opened on the computer.
"Using BlackBerry Desktop Software 6.1, encrypted files may be copied from the media card of the BlackBerry smartphone to the computer.
During the copy process, the files stored on the computer will be decrypted by the BlackBerry Desktop Software."
To copy Media Card files to the computer with BlackBerry Desktop Software:
Open BlackBerry Desktop Software
Connect the BlackBerry smartphone to the computer.
In the BlackBerry Desktop Software, click on the Files icon
Within the Files window of the BlackBerry Desktop Software, click the BlackBerry icon and double click Media Card from the list.
Files and folders displayed within the BlackBerry Desktop Software can now be selected and copied to the computer.
The BlackBerry Desktop Software will perform decryption on the files which may cause the copy process to take longer than expected.
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