The volume icon on my ipod won't disappear and the volume sets itself at full.

The volume icon on my ipod touch won't disappear and the volume sets itself at full. I have tried a master reset etc, but it doesn't want to cooperate. Any ideas?

Try:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod
If you still have a problem that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
I do not know what a "master reset" is.

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