The volume of my computer is not working what should i do?

for the volume problem
i plug my earphone to my mac nad i cant hear anything if i want to but if i unplug it the music is loud and clear i believe is a problem with the connection between thw headphones and the compueter what can i do ?

Plug in the headphone.
System Preference > Sound > Output
Try to adjust the volume a bit.
Unplug the headphone.
Close System Preference.
Try again using the headphone.
If this does not help, contact Apple.
Best.

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