The volume to my laptop just completely, how do i get this started again?

I have a silver HP Windows 7 Premium  laptop with intel core i5 and beat audio. The volume of my computer completely stopped. I have tried everything to restore its original settings- not sure what was changed! I can hear the log-in sound but my computer won't play any of my itunes songs or listen to youtube videos. I did not damage my computer so I am not sure as to what happened. I tried playing the volume test buttons but a caption comes up saying "Failure to test". I am not sure what is wrong. Please help.

Hi Conscience1,
Please post your Product number (please don’t post your serial number). Here is a link to help you find it:
http://goo.gl/tLO9L
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