The wait time and resolve time is DEPLORABLE

Today is the third day in a row I have called into Verizon for the same issue. Day one spent 25 minutes on hold and NEVER got to speak to a person before I hung up. Day 2 Had a 15 minute hold before I spoke with someone, who then told me I had to speak to directv about something that was related to the Verizon part of my service, called directv confirmed it was a Verizon thing with a supervisor. Called BACK into Verizon waited for 30 minutes before I spoke with someone, got 30 seconds worth of talk in before another 15 minute hold, he came back on no apology not anything about the absolute rudeness and lack of courtesy. He told me they would have it fixed by the end of the day. Now here it is the nest day still not resolved, So I write this (while on hold waiting to have the call answered, its been 20 minutes) She finally did answer and was down right rude and through me right back on hold. I am so fed up with big business...

topdog wrote:
It may be your location. Here in Baltimore, there is little wait time and the representitives I get do not speak with accents.
Agree. I rarely wait more than a minute or two. And except at really off hours don't hear a foreign accent. NY area.

Similar Messages

High roll wait time, gui time and processing time

Hi all,
We are having a performance issue with the system at the moment. After running ST03N and STAD, we have determined that we are having abnormally high roll-wait, GUI and processing times.
Here are some results from STAD:
CPU time: 2956ms
Processing time: 4417ms
Roll wait time: 1319ms
GUI Time: 2859ms
Can someone direct me towards finding the problem?
If you need more information please let me know. I would post a screenshot if I was able to.
Thanks,
HL

Hi,
Regarding Performance Of SAP system it will not be possible to Come to conclusion with the one Single data.
GUI time is basically the time spent in front end i.e Your Network load or such time
Coming to CPU time Can you see ST06 what is the CPU Utilization of your system?
Roll Wait time is the time Spent in buffer if you can share us the OS and Memory configuration.
We can Try to tune the Roll memory ( extended memory tuning) so that we can try to reduce the Roll time.
If possible try to find the Top Dialog Response Time Transaction Is it Standard or for Z Programs.
https://cw.sdn.sap.com/cw/docs/DOC-14387
Go through this link you might get clear idea of performance.
Thanks & Regards,
Balaji.S

HT3552 I have been trying to download apps from the app store and every time it tells me there is a problem with my previous billing and direct me to put in new billing information and every time i do that it still will not let me download any apps.

I have been trying to download apps from the app store and every time it tells me there is a problem with my previous billing and direct me to put in new billing information and every time i do that it still will not let me download any apps.

Have a look here > http://support.apple.com/kb/TS1646

I've tried to d/l itunes 3 times and every time I get this message: .....Downloads\iTunesSetup.exe.part could not be saved, because the source file could not be read. I have no idea what I'm doing. Does anyone have any ideas to help? Cheers.

I've tried to d/l itunes 3 times and every time I get this message: .....Downloads\iTunesSetup.exe.part could not be saved, because the source file could not be read. I have no idea what I'm doing. Does anyone have any ideas to help? Cheers.

I've tried to d/l itunes 3 times and every time I get this message: .....Downloads\iTunesSetup.exe.part could not be saved, because the source file could not be read. I have no idea what I'm doing. Does anyone have any ideas to help? Cheers.

Please help me fix this problem it's driving me crazy. I have tried installing and reinstalling photoshop EXTENDED several time and each time i lunch it ask me for the serial number in which i entered it once entered nothing happens

Please help me fix this problem it's driving me crazy. I have tried installing and reinstalling photoshop EXTENDED several time and each time i lunch it ask me for the serial number in which i entered it once entered nothing happens

Hi Glenn,
Kindly try out the steps mentioned in the link below and see if you are able to serialize your software.
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Try Solution 2: Clean up cached user login information.
Please share the results after performing the steps.
Thanks,
Atul Saini

How to track the login time and logout times of clients

hai
please give me the solution
suppose there are 5 systems connected in LAN.
how to track the login time and logout times of clients
for a given time(may be one day or 1 hour) using any programming language.
please give me the solution

When the client logs in you write the client's ID and the current time to a database. Likewise when the client logs out. Assuming of course that you have a program that knows when those events occur.

In SharePoint Calendar lists, fields [Start Time] and [End Time] do not exist at the Site Column level.

<header style="box-sizing:border-box;color:#777777;line-height:1;font-size:13px;padding-right:46px;margin-bottom:3px;font-family:'Helvetica Neue', arial, sans-serif;">
</header>
I'm doing SP app development and have the following problem.
I need to check Start time and End Time in SharePoint Calendar using CAML query and then add a new event to Calendar list using the Start time and End Time that user has entered in 2 datapickers
in the form.
function AddCalendarListItems() {
var SD = document.getElementById("datepicker1").value;
var SThh = document.getElementById("St1").value;
var STmm = document.getElementById("St2").value;
var ED = document.getElementById("datepicker2").value;
var EThh = document.getElementById("Et1").value;
var ETmm = document.getElementById("Et2").value;
var T = document.getElementById("Title").value;
var S1 = SThh;
SD = SD.slice(6, 10) + "-" + SD.slice(0, 2) + "-" + SD.slice(3, 5) + "T" + SThh + STmm + ":00Z";
ED = ED.slice(6, 10) + "-" + ED.slice(0, 2) + "-" + ED.slice(3, 5) + "T" + EThh + ETmm + ":00Z";
//alert("SD= " + SD + " , ED= " + ED);
var siteUrl = SiteCollurl + "/SharePointApp11";
var clientContext = new SP.ClientContext(siteUrl);
var oList = clientContext.get_web().get_lists().getByTitle('Calendar');
var ListItemCInfo = new SP.ListItemCreationInformation();
var newEvent = oList.addItem(ListItemCInfo);
newEvent.set_item("Title", T);
newEvent.set_item("EventDate", SD);
newEvent.set_item("EndDate", ED);
newEvent.update();
clientContext.executeQueryAsync(Function.createDelegate(this, this.onQueryAddCalendarSucceeded2), Function.createDelegate(this, this.onQueryAddCalendarFailed2));
function onQueryAddCalendarSucceeded2(sender, args) {
alert("Success");
function onQueryAddCalendarFailed2(sender, args) {
alert('Add new item to the calendar failed. ' + args.get_message() + '\n' + args.get_stackTrace());
But I receive the following error:
Add new item to the Calendar failed. Column 'Start time' does not exist. It may have been deleted by another user.
I've checked and 'Start time' does exist. So it seems in SharePoint Calendar lists, field [Start Time] and [End Time] exist but do not exist at the Site Column level.
Please advise.

Hi Khojasteh,
Use “EventDate” for Start Time field, and “EndDate” for End Time field. They are the internal name of the two fields, you can check it in the column settings page url like “Field=EndDate”.
If it isn’t the issue, please debug the code, in which line the error occurs.
Thanks,
Qiao
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Qiao Wei
TechNet Community Support

HT1212 my ipad is disabled permantly and i dont want to loose my pictures i keep going through the 5 steps and each time it says "itunes cannot connect to ipad because it is locked with a passcode" WHAT DO I DO PLEASE HELP ME. thank you. sorry about spell

my ipad is disabled permantly and i dont want to loose my pictures i keep going through the 5 steps and each time it says "itunes cannot connect to ipad because it is locked with a passcode" WHAT DO I DO PLEASE HELP ME. thank you. sorry about spelling.

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. If you did not do step 4 properly, start all over again.

I've made a photo book, but ordering this iPhoto crashes and I have to reopen the program; done this several times and each time uploading the 3rd page (of 86) it crashes again. My software is up to date (9.2.1), so that is not the problem.

I've made a photo book, but ordering this iPhoto crashes and I have to reopen the program; done this several times and each time uploading the 3rd page (of 86) it crashes again. My software is up to date (9.2.1), so that is not the problem.

Try boot into Safe Mode and try again.

Hide the start time and end time in ESS portal

Experts,
We have a requirement to hide the Start time and End time on the header section of the travel request / expense sheet in the ESS portal. I have searched through the configuration and found several place to hide the start time and end time of segment yet these have no impact on the porta start and end time fields.
Please Advise.
Best Regards,
Martin Weakley

Hi Martin,
you can achieve this with administrative personalisation. In portal content navigate to the role where you deltalinked your iView, click "preview". When a new Window for the preview is opened, notice the URL contains "&sap-config-mode=true". Now right click on the fields you want to hide and choose "enter configuration" (or the like, wording is not exact) from the context menue. The WD-UI-Element tree opens where you can directly hide/customize properties of the WD. When clicking save+exist you can also transport the alterations you did.
maybe this helps or gives you a helpful alternative to the already stated measures in this thread
regards, Lukas

SCOM Alert Connector - not updating the start time and finish time

When I am monitoring the status of connectors in service manager console, I found that for SCOM Alert Connector the Start Time and Finish Time are not updating. Previously it was updated daily. As of now, service manager is working fine but would like
to check will it create any issues? Even I have cliked on Synchronize Now, but there is no update. Please guide me on this to trouble shoot further? Thanks.

Hi,
Based on my research, the Start Time and Finish Time values are not updated when an alert connector is synchronized. These values are only updated when alert data is transferred between Operations Manager 2007 and Service
Manager.
More details, please refer to the link below:
http://technet.microsoft.com/en-us/library/hh495609.aspx
In addition, here is a blog about troubleshooting for SCSM and SCOM alert connector:
http://blogs.technet.com/b/servicemanager/archive/2010/04/14/troubleshooting-tips-for-your-scsm-scom-alert-connector.aspx
Regards,
Yan Li
Regards, Yan Li

The time for transit, transportation lead time and loading time of the mate

Dear Friends,
Please mail to me, where should I give the time for transit, transportation lead time and loading time of the material at the ware house.
This is at the time of Transportation scheduling, for a specific material.
With regards,

i am giving u the exact & specific answer.
please follow the menu path in SPRO
IMG, Logistics execution, shipping, basic shipping functions, scheduling, delivery and tranportation scheduling, maintain duration,
In that screen, maintain the settings
Hope it answers
Do reward points if it is useful

How to know the process chain start time and end time

Hi Experts,
How to know the process chain start time and end time .
Thanks in advance
Regards
Gutti
Edited by: guttireddy on Feb 23, 2012 11:30 PM

Hi Reddy,
You may find the run time of a PC using below steps.
1. Call SE38 > /SSA/BWT > Execute > Enter your PC , choose the date and time > Execute. Here Run-time of a PC is displayed. (or)
2. Call RSPC1 > Enter your PC > Execute > Goto Log view > Right click on the start Variant > Displaying Messages > Note down the start time in Chain Tab. Now Right click on the last Process type of the PC > Displaying Messages > Note down the End time in Chain Tab. The Difference b/w start time and end time gives the Run-time of your PC.
Hope this helps.
Regards
Sai

HT4972 I have an Iphone 4 and each time I try to update to iOS 7.0.6 I receive an error message after attempting the update. I have gone through the update process about 3 different times, and each time I get the error message after about 30 minutes.

I have an IPhone 4 and each time I try to update to iOS 7.0.6 I receive an error message. I have gone through te update process about 3 times and each time I get message saying there was an error and it was unable to update.

What is the error message, and the error number specifically? You can look it up here: http://support.apple.com/kb/TS3694

HT5312 I forgot the answers to my securtiy questions so I had apple send me an email to reset them, however I have not recieved the email. I've tried this many times and each time the email was never sent.

I forgot the answers to my securtiy questions so I had apple send me an email to reset them, however I have not recieved the email. I've tried this many times and each time the email was never sent

If you aren't receiving the email to your rescue email account (and you've checked the spam folder on it as well as the inbox) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

The wait time and resolve time is DEPLORABLE

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