The WiFi problem - Is it a case of N vs G

Question

Seeing as I can't get any replies to my wifi findings in the main wifi thread , I thought I'd see if there were any others who have experienced the diminished wifi with different router protocols as the source of the problem as opposed to the 3 update.
MY phone is a 3GS, so version 3 was already installed. I was using an old dLink G Router with no problems what so ever - full signal all the time, even with the current latest firmware 3.1.2
With my recent move to a condo, I purchased a new Linksys N Router (single band) and the wifi signal on the phone starts off with the full signal, then quickly drops to just the single dot.
I go go back to my prior residence where the G router is still set up and I get the full signal even to the end of driveway.
I've experienced the exact same symptoms with my daughter's itouch which has not been upgraded to 3
All my other equipment on the network seems to work fine, PS3 and 2 other laptops.
I've played with various settings on the router, but nothing esoteric , no change, so now I'm out of the box settings on the router.
Bottom line - there are a lot of threads blaming the 3 firmware upgrade as the problem, but what I'd like from this thread is to concentrate on a drop in wifi based on a different router protocol.
*I'd like to hear from users If your wifi problems were simply a result of switching routers from G to N and if there's a preferred router that works?*
Thanks for the time and apologies for the potential redudndancy but, but this problem should be emphasized in Apple's eye.

Answer 1

Try Kalyn at Apple
I think you will start hearing more about it.
From: Kalyn Rost [mailto:[email protected]]
Sent: Wednesday, November 18, 2009 8:04 PM
To: Braxton Miller
Subject: Re: Case Number 141994518
I do have to admit that I have not run into this issue once yet. I don't know how many customers are running speed tests to find out, but it seems to be puzzling to our engineer as well. So, despite so many people having issues, it either has not been reported, or there has been another fix.
On Nov 18, 2009, at 7:00 PM, Braxton Miller wrote:
I just find it very hard to accept that I am the only person that has experienced and reported this problem to Apple. I do not think Apple realizes the extent of the problem. I will see what I can do to help them.
From: Kalyn Rost [mailto:[email protected]]
Sent: Wednesday, November 18, 2009 7:55 PM
To: Braxton Miller
Subject: Re: Case Number 141994518
And if they feel that is required, that is exactly what they will ask for me to set up.
On Nov 18, 2009, at 6:53 PM, Braxton Miller wrote:
All the more reason to send them the phones so they can see the problem for themselves.
From: Kalyn Rost [mailto:[email protected]]
Sent: Wednesday, November 18, 2009 7:51 PM
To: Braxton Miller
Subject: Re: Case Number 141994518
Honestly, this is really all we can do. There's maybe 5 or 6 engineers who we can contact for all of Apple in the US. They need to try and duplicate each and every customer's issue who makes it up to this point unless it's one they've seen before. There isn't anyone here who would have the time to work on it, but I'm really doing all that I can. They're trying to find the source of the issue, but without being able to replicate it, there's not a lot we'll be able to do until they can. Once they can find out why it's happening, they'll be able to fix it.
On Nov 18, 2009, at 6:45 PM, Braxton Miller wrote:
Why don’t I just return the phones to Apple and let them work on them without us in the loop? I can use my old phones in the meantime. They do not have a WiFI problem even with the old user account. I was under the impression Apple would be aggressive in resolving this but based on the current pace I see where it could take weeks. That is not what I was expecting when I bought two more phones.
From: Kalyn Rost [mailto:[email protected]]
Sent: Wednesday, November 18, 2009 7:38 PM
To: Braxton Miller
Subject: Re: Case Number 141994518
That, unfortunately, is not allowed. It does take them a while to get back to us, and between us and them, it is email-only support as they take time to attempt to duplicate the issues you are having.
On Nov 18, 2009, at 6:36 PM, Braxton Miller wrote:
Kalyn, I have been at this for over an hour now and that is just today. Would it not be faster for me to work with engineering direct? It would save me a lot of time I think. Or is that not allowed?
From: Kalyn Rost [mailto:[email protected]]
Sent: Wednesday, November 18, 2009 7:31 PM
To: Braxton Miller
Subject: Re: Case Number 141994518
Perfect, thank you! I will send that on up to them!
On Nov 18, 2009, at 6:28 PM, Braxton Miller wrote:
I have:
1) Created a new user account with admin. privileges
2) Restored my iphone to factory settings using the new account
3) Not synched any items on the new restored phone.
4) Installed the speedtest.net app.
5) Ran speed test multiple times
6) Attached results to this email
From: Kalyn Rost [mailto:[email protected]]
Sent: Wednesday, November 18, 2009 6:54 PM
To: Braxton Miller
Subject: Re: Case Number 141994518
Yes, and do not sync any applications over to the iPhone afterwards. In fact, make a backup of the phone here before restoring, when it finishes and asks you to set up as new or restore from backup, unplug the phone and run the speed test.
On Nov 18, 2009, at 5:51 PM, Braxton Miller wrote:
I am logged into the new admin account. Do I need to restore the phone again?
From: Kalyn Rost [mailto:[email protected]]
Sent: Wednesday, November 18, 2009 6:46 PM
To: Braxton Miller
Subject: Re: Case Number 141994518
Okay, that works for me.
On Nov 18, 2009, at 5:44 PM, Braxton Miller wrote:
I have created the new Admin account called Apple test. I will log into that account and set up my email and then contact you again.
From: Kalyn Rost [mailto:[email protected]]
Sent: Wednesday, November 18, 2009 6:41 PM
To: Braxton Miller
Subject: Re: Case Number 141994518
On Vista, you need to go to the control panel > user accounts > manage another account > create a new user and set one up as administrator, then restart the computer and log in there.
On XP, you need to go to control panel > user accounts > create a new user (I think, you may need to say you want to manage another account here too), and set one up as administrator. Restart and log in to new account. I don't know the steps for Windows 7, however. This is why it's much easier to go through these steps with you on the phone with me, but you didn't give me a chance to call as you started while I was at lunch.
On Nov 18, 2009, at 5:37 PM, Braxton Miller wrote:
What do you mean new user account. Please explain exactly.
From: Kalyn Rost [mailto:[email protected]]
Sent: Wednesday, November 18, 2009 6:31 PM
To: Braxton Miller
Subject: Re: Case Number 141994518
Did you do this in a new user or in your original user account? If it was not a new user account on the computer, we need to make one and do this again. If it was a new user, please set up as new, take a screenshot with the iPhone of the speed test please.
On Nov 18, 2009, at 5:27 PM, Braxton Miller wrote:
Yes, I have restored the phone and will set it up as a new iphone. Is that correct. I will not proceed until you tell me to. Screen shots attached.
-----Original Message-----
From: Kalyn Rost [mailto:[email protected]]
Sent: Wednesday, November 18, 2009 6:18 PM
To: Braxton Miller
Subject: Re: Case Number 141994518
Are you doing so on a new user? I'm sorry, but I've been on break for the last hour.
On Nov 18, 2009, at 5:10 PM, Braxton Miller wrote:
Kalyn, I am starting the backup and restore now. Will send screen shot as soon as it is complete.
-----Original Message-----
From: Kalyn Rost [mailto:[email protected]]
Sent: Wednesday, November 18, 2009 4:54 PM
To: Braxton Miller
Subject: Re: Case Number 141994518
Yes, in an email I sent earlier, I stated, "They say that they have been unable to re-create this and would like you to try and re-create the issue
after restoring and setting up as new on a new user before installing any application. If you do that, would you mind sending me a screenshot of the
iPhone screen on the speed test? You can do so by holding the home button and tapping the sleep/wake button on the top. The screen will flash, you'll
hear a camera sound, and it will be saved in your camera roll." I apologize if you did not get that email, but that is our updates.
On Nov 18, 2009, at 3:47 PM, Braxton Miller wrote:
Kayln, Any news?
On Nov 14, 2009, at 3:41 PM, Kalyn Rost <[email protected]> wrote:
Okay, I'll send it along.
On Nov 14, 2009, at 2:40 PM, Braxton Miller wrote:
Test Date: Nov 14, 2009 3:33:45 PM
Connection Type: WiFi
Download: 416 kbps
Upload: 1846 kbps
Ping: 223 ms
A detailed image for this result can be found here:
http://www.speedtest.net/iphone/17434473.png
There is something weird when uploads are higher than downloads. This info may help engineering. I have seen this multiple times on the 3Gs.