The Windows support software is not available.

This error message appears when I try to download the windows support software. What do I do?

Reboot in Safe Mode and try these tips:
General Help:
Boot Camp 4.0, OS X Lion: Frequently asked question
http://support.apple.com/kb/HT4818
http://manuals.info.apple.com/en_US/boot_camp_install-setup_10.7.pdf
create a Windows support software (drivers) CD or USB storage media
http://support.apple.com/kb/HT4407
Boot in Safe Mode and try to download the Windows Support Software again.
Then follow these tips:
Advanced Network: Proxy Settings, I uncheck "Auto Proxy detection" and make sure you have the interface you use selected and none others.
"Go into System Preferences - Network - Advanced - Proxies Uncheck "Auto Proxy Discovery", click OK, Apply"
After Unchecking "Auto Proxy Discovery" I also had to Uncheck "Use Passive FTP Mode (PASV)" and then Restart Boot Camp Assistant.
odiggy's comment and tried restarting Boot Camp Assistant. That did the trick, even though the Auto Proxy Discovery checkbox ended up the same as it started. Windows support software is now downloading... if you're downloading to an external drive make sure there's a least 1 GB of free space because the WindowsSupport folder is around 700 MB and presumably will grow with time.
https://discussions.apple.com/thread/3223773?start=15
Also, Change Domain Name Servers to OpenDNS IP address servers - that should be at the router firewall rather than the OS but may be in both for some people. You may be using the defaults your ISP uses, save those if you want, and try these:
208.67.222.222
208.67.220.220
Make sure you are not using LittleSnitch or Symantec (probably other 3rd party firewall)

Similar Messages

I am trying to install windows on my mac via bootcamp, and it says I need to download Windows Support Software. I tried, but it says "Download can not continue. The Windows Support Software is not available.

I am running OSX 10.6.8 Snow lepard I am trying to install windows on my intel imac 20in late 2006 via bootcamp, and it says I need to download Windows Support Software. I tried, but it says "Download can not continue. The Windows Support Software is not available. I bought the Imac secend hand and did not get the install dvd's with it What can I do?

You don't need to download the Windows support software, because in Snow Leopard, they are only available as a download for the Late 2010 MacBook Air.
Instead, you have to buy Mac OS X Snow Leopard. The Snow Leopard disc contains the Windows drivers for your Mac, so you have to install them after finishing the Windows installation

Windows support software is not available

I'm running MacOS 10.6.8 (Snow Leopard) on a 1st-generation Macbook (Core Duo, won't run Lion). When I tell Boot Camp Assistant to download the Windows support software, I get a message that "The Windows support software is not available." I do have the Snow Leopard install disc, but it (obviously) did not come with my computer so it seems like I should not use that option. How can/should I proceed?
Never mind, right after posting (despite previously searching for relevant discussions), I found my answer in a different thread. According to Fortunny, this is not required for Boot Camp 3.0.

Correct. The Windows support/driver software is on your OSx install disk unless you are running Lion. If running Lion you download the support software.

The Windows support software could not be saved to the selected drive

I am trying to use bootcamp assistant to set up windows 7 on my 27" iMac (late 2013). I follow the instructions: select all the tasks in the 'select tasks' pane, then I choose the 32GB MS-DOS (FAT-32) flash drive that I am using and the windows 7 home premium image file and click continue. In the Task Status pane, it first formats the flash drive, copies the windows files and downloads windows support software. However every time that I have tried this, when the progress bar is about 2/3 of the way finished -- during the 'Downloading Windows Support Software' task -- an error pops up saying that 'The Windows support software could not be saved to the selected drive' and brings me back to the task selection pane. Upon reading other articles, I have downloaded the latest bootcamp5.1.5621.zip file, but I don't know what to do with it. Any help is greatly appreciated,
Thanks,
Adam

Just posting this for anyone else having this problem. I found that the problem was that I was using a USB 3.0 flash drive which is not natively supported by windows. So I think BCA was trying to prevent me from downloading all the files for no reason.

HT5634 The "automatic Install" in the windows support software does not work. I cannot see the USB in Windows to manually start set uo

The "automatic Install" in the windows support software does not work. I cannot see the USB in Windows to manually start set up.
I have downloaded windows support software from Apple 3 time with the same result. Where can I get a clean copy of the Windows support software?

Did you correctly format your usb stick in accordance with the Boot Camp installation instructions? Go here to the Boot Camp System Requirements page, http://support.apple.com/kb/HT5634, look for your computer model/year and download the correct version of Windows Support software.

I am trying to install windows 7 on my macbook pro 13", when i run bootcamp it tells me that there is not a windows support software available for my computer. Where can i get the windows support software for my macbook?

I am trying to install windows 7 on my macbook pro 13", when i run bootcamp it tells me that there is not a windows support software available for my computer. Where can i get the windows support software for my macbook?

Apple only supports Windows on certain hardware.
http://www.apple.com/support/bootcamp/
Apple provides their framework for Windows to run on a Mac, a piece of software called a Hybrid MBR that bridges the gap between how Windows reads the drive partition table (MBR) and EFI/GUID partition table that Mac's use.
It doesn't mean Windows can't run on your Mac, a third party solution called rEFIt will also bridge the gap and allow booting of more that just Windows, Linux as well for a triple booting computer.
Your hardware has to meet the other requirements the second and third operating system needs as as being able to install drivers that will work for your hardware, especially the fans or they will run loud and fast by default.
http://refit.sourceforge.net/
This above is a advanced procedure which requires knowledge how computers and various operating systems, drive formats and so forth work.
I even admit I don't know everything myself, but I experiment on a separate piece of Mac hardware (out of warranty/AppleCare) designed for this purpose so in case something screws up I'm not taking down my only machine and can use the other to get online and find solutions.
There is a very high potential for losing your data if your using advanced/non-Apple methods to install Windows on your only Mac where Apple doesn't support it. Also one shouldn't be doing this on Mac hardware that is under AppleCare or warranty as it might be voided. Proceed at your own risk and education.

How do I download the windows support software for my Mac? I am getting an error message saying that the software is not available

How do I download the windows support software for my Mac? I am getting an error message saying that the software is not available

Welcome to Apple Support Communities
I do not recommend you to download the Windows support software through Boot Camp Assistant.
Instead, you can download the Windows support software for most Macs from the Apple website. Go to this website, look for your MacBook Pro model and the Windows version you want to install, and follow its steps.
To install Windows > http://manuals.info.apple.com/MANUALS/1000/MA1636/en_US/boot_camp_install-setup_ 10.8.pdf

When I try to download the windows support software it is coming up with an error message saying I am not connected to the internet but having checked the network diagnostics several times I am definitely connected but it still won't work. Any ideas?

When I try to download the windows support software it is coming up with an error message saying I am not connected to the internet but having checked the network diagnostics several times I am definitely connected but it still won't work. Any ideas?

I get a problem like yours. I have a mac mini with 2 hdds the server and hd2 I installed windows 7 and the windows works fine. except it will not allow me to get on the net. I get error 651. I can boot back to lion and the internet connection works. I googled and error 651 does seem to show up. I would like a work around.

Windows support software could not be saved to the selected folder?

Hi all
I am trying to install windows 7 using bootcamp on my I5 Mac mini but every time bootcamp moves on to downloading the windows support files i get the error "Windows support software could not be saved to the selcted folder" my usb drive is an 8Gb model and has been formatted by the mac mini using FAT.
I'm really pulling my hair out with this so any help would be much appreciated!

Finally resolved the issue, i just get persisting with the windows support software download and after 20 attempts it worked!

How do I download the Windows Support Software for MacBook Mid-2010 ?

Hey guys, I've got quite a big problem at the moment... In December, I bought a MacBook7,1 (the Mid-2010 Unibody model) and used my OS X install disc whenever I wanted to install Windows XP/Vista/7 drivers to my Boot Camp partition. However, I've recently got quite a bit of a problem...
See, I can't find my OS X Install Disc. So I have to use, from within the Boot Camp Assistant, the "Download the Windows support software for this Mac" function, to be able to burn to DVD/install to a USB stick.
Now, this function up until recently used to work completely fine - no issues at all. However I need to reinstall my Windows 7 (again, I know, Windows has quite a few problems but I really do need to use it for what I do - gaming, etc) again, and whenever I try this option in the last... week, I'd wager, it comes up with "Download could not be continued" and "The Windows Support Software is unavailable" errors.
I've checked on this forum and some people are saying that Apple removed the support software for some Macintosh computers? What on Earth? What about us lot who don't have our OS X install discs anymore?! I don't think it's fair they've specifically gimped a functionality that was working fine until a bit ago for no apparent reason. It's just... stopped working. Is this for everyone?
Is there some alternative I can use? I've tried everything. I don't have someone I could just borrow the OS X install disc from and I think it's rather unfair if they expect to me to shell out for an OS X install disc again when I could previously do what I wanted for free!!!

The point isn't whether I lost them, the point is that I was able to use the Boot Camp Assistant previously fine to download the Win Support Software and put that on a USB stick (which has since been formatted for other usage).
Since this was made available as an option, I haven't really had much need for the OS X install discs (Unless I really, really needed to reinstall OS X at some point but I have no reason to fear that right?). To claim this being "okay" because I've misplaced the discs is rather outrageous.

Why is the Windows Support Software taking forever to download in boot camp 4.0?

Hi, everybody! First time in the forums.
I've surfed though hours of content to try and find an answer to my problem. Whenever I try to download the Windows Support Software from Boot Camp 4.0 it gets to about 20% and just lays there. Forever. I've just left it there for hours and nothing. I have a Macbook pro 13" and am using osx 10.7.4. This is my first Macbook and I'm not really familiar with a lot of the great features.
If anyone has gotten around this then please help me out! Thanks in advance!

Only you can decide. I'll wait till the 10.8.1 or 10.8.2 version comes out, thank you very much... What I meant is that huge number of ML downloaders (@ 4.5GB a pop, which is what the installer file takes up) surely must be eating serious bandwith off Apple's servers.
Tech Support will roll their eyes and suggest yet more patience!

Where i can get the windows support software for bootcamp?

lost my mac os x installation disk and need the windows support software for bootcamp. have a 17" mac book pro bought 08/2010... where i can get it?

Welcome to Apple Support Communities.
You'll have to purchase another copy of the OS X 10.6 'Snow Leopard' disc, because that disc is the only source of Boot Camp 3.0 drivers.
The Boot Camp 3.1 and Boot Camp 3.2 drivers and some recent machine-specific updates are available online from Apple here: http://support.apple.com/downloads/#Boot%20Camp

While at boot camp assistant, Downloading the windows support software stalls

From a long time windows user, I was persuaded to migrate to mac and am quite lost. While using boot camp assistant, downloading the windows support software just stalls at 20%. I tried using alternative drives, USB, DVD and the partitioned HD of imac but still to no avail. What should I do?

No problem. For me, I spent the time downlaoding the drivers for Boot Camp 4.0 (form Lion), un-installed by Boot Camp 3.0 because it wouldn't upgrade, and then learned that Boot Camp 4.0 didn't support my old MacBok Pro. I had to go back and install 3.0, then update to 3.1, 3.2 and finally to 3.3. That took me about an hour and a half... Oh well, at least I already had most of those on disc ot downloaded...

Can Windows 8 Consumwe Preview run the Windows Support Software from Bootcamp?

Hi guys,
I was wanting to install Windows for a long time for gaming compatibility (No other need for that rubbish) and I didn't want to buy Windows 7 so I thought maybe I could run the Windows 8 Consumer Preview instead as it is free (and probably a little bit more tolerable). But then I thought can it run the Windows Support Software from Bootcamp?
Please can you answer my question,
Many Thanks,
Louis Attfield

You really want to look at other threads. Not knowing what Mac all I can see is most things work the same or better but a few mostly minor won't.
Why not download burn and try and then tell us? one tip: the burn needs to be slowest reduced burn speed.
GPU and audio drivers you have to (Windows 7 also) uninstall Apple's and then install a proper driver.
Rubbish. Usually I just pass when I hear that word.

When I begin to attempt to download the windows support software in boot camp, it says the windows support software is unavailable. Is there any other place I can download it for a Macbook Pro 5,5 intel core 2 duo without the original CD?

When I begin to attempt to download the windows support software in boot camp, it says the windows support software is unavailable. Is there any other place I can download it for a Macbook Pro 5,5 intel core 2 duo with snow leopard without the original CD?

Hi,
apart from the MacBook Air this feature is of no use for other Macs right now.
Simply ingnore it (click "I already have the Drivers...) and continue with the installation.
Sorry to say but you need the OSX Install DVD for the BootCamp Driver installation.
The 3.0 version of the BootCamp Drivers is only avaiable on the disc.
Later updates (3.1 and 3.2) can be downloaded from Apples Support website.
Call Apple and ask for a replacement and they usually send you one for a small fee.
And have the Serial-Number of your Mac at hand when calling.
And since the OSX Install DVD can also be vital for maintenance and repair it is best to have one.
The needed BootCamp Drivers are on the OSX Install DVD 1 that came with your Mac.
Insert that disc while in Windows after the Windows installation to install the drivers.
Regards
Stefan

The Windows support software is not available.

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