The wireless keyboards battery cap has stuck

I have an iMAC with a wireless keyboard.
The wireless keyboards battery cap has stuck. I have tried opening it with screwdrivers, coins and even spoon handles but nothing can open this.
This was purchased under 1 year ago. I called the company that supplied the product (Jigsaw24.com) and they said they will not fix the issue or replace the item without me incurring charges. Surely this item is still covered under the standard Apple Care Warranty or even covered under their company warranty? The cap is still running flush with the end of the keyboard and has not been forced. If i'm not able to access the battery compartment and change the batteries this item is useless.
Any help would be appreciated.

Please repeat your question as a new thread. Tell us what has happened and what you have done to resolve it. This thread is two and a half years old.

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Message was edited by: ScotMij

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The wireless keyboards battery cap has stuck

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