The wireless radio is not functioning on the Photosmart Premium c309a all in one printer

The wireless radio is not functioning on my Photosmart Premium C309A

Please contact HP support, not to buy a new part, but to report your problem and ask what they can do for you.  This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
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  • HP Photosmart Premium Fax All-in-One Printer-C309a-new black ink cartridge will not print

    i just installed a new black ink cartridge (manufactured by HP) when print quality became poor in the middle of a job.  it completed the job fine, but when i have tried to print subsequently, only those parts of the document that are in color/greyscale will print.  the black is simply absent from the document.  the supply level is showing as fine and all diagnostics indicate there is no probem.  i have not received any error messages.  i have tried turning the printer on/off.  i have tried cleaning the printheads.  i have tried uninstalling & reinstalling the cartridge.  i do not have any additional black cartridges to try to see if that will solve the problem, but as noted above, it did work initially.  i am just printing to regular plain white printer paper.  i have tried all the relevant steps in the HP troubleshooting document for poor print quality posted elsewhere on this page.  nothing has worked!  someone else's post mentioned resetting the printer, but did not say how it was done.  any ideas on a solution??? thanks!
    This question was solved.
    View Solution.

    To reset the printer, follow these steps:
    While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
    Now, missing black during printing can be a result of a couple of things. If it is only missing say when printing from Word, then the print settings within Word are set to grayscale only (or something similar) which would exclude the black cartridge. If it is from all programs, then it is either the main print settings set to grayscale only, or the printhead/cartridge is clogged up/dirty. If it is not the print settings, then create a print quality report and follow the steps in this document:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • Photosmart c309a- 'The wireless radio is not functioning, contact HP support'

    My Photosmart c309a wont connect wirelessly. Upon running the wireless network test, the report states, and I quote "The wireless radio is not functioning. Contact HP support". The report then states the following:
    Wireless on                    PASS
    Wireless working         FAIL
    and everything following that stated as 'not run'.
    Ive searched for other threads on the subject, and the only sloutions I can find are unplug the printer and plug it back in to reset it (made no difference), and try the HP print and san doctor (link was dead, found it manually and didnt work as it cant connect to or even see the printer on the network).
    So the question is, is this a hardware fault, and if so what can be done about it?

    Hello,
    Yes, it is an hardware issue and indicates that the Wireless card is not functional.
    Please call HP Tech Support for further assistance.
    If you are in US , the toll free # is 1-800-474-6836 .
    If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
    Regards,
    Jabzi
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    Jabzi
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  • On a wireless network test report, I get "The wireless radio is not functioning."

    The printer is a Photosmart C309a all-in-one.  I've used this printer for some time and did so wirelessly earlier today.  Upon ordering a print job the printer failed to produce results.  I ran a Network Configuration Page where it showed the printer to be offline with no Active Connection Type.  I then ran a Wireless Network Test report and received the message: "The wireless radio is not functioning.  Contact HP Support."  IS THERE A FIX FOR THIS?
    I reinstalled the printer software on my computer configuring it with a USB connection, in order to be able to use the printer.  I was able to use it with the USB connection but would most definitely prefer a wireless connection.  I also turned off the printer, router and computer and turned them on in the order outlined in the user's manual, but to no avail.  This, of course, I did before reinstalling the software for a USB connection.    

    Hi,
    I afraid the error indicate an an hardware failure..
    You may try using a wired ethernet cable as a workaround, the printer will need to be services in order to repair its wireless card.
    You may find the details to contact HP support by selecting your region and following Technical Support after you buy:
    http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    Shlomi
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  • My hp c4795 cannot set up wirelessly. it says the wireless radio is not functioning. how do i fix

    my HP C4795 wireless printer
    using widows 7
    the wireless radio is not functioning. contact HP customer support
    first time trying to set up wireless

    Hi,
    As it said, you can click the "Contact HP" above or use the following link:
      http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
    Good luck.
    BH
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  • Error message: The wireless radio is not functioning.

    I spent 2 hrs on HP support chat last night, trying to get an answer to whether this is a fixable problem, and finally was disconnected from chat.
    The printer is a Photosmart 7460 and it recognizes the network and I could get to its IP addres online. But it printed out its own error message saying that the radio "failed."
    Can anyone tell me if this is something I can fix or if I just need to trash the machine and start over?
    thanks in advance for your help!
    Elizabeth

    I have a C309a that all of a sudden stopped communicating
    The wireless radio is not functioning. Contact HP support
    Wireless on  PASS
    Wireless working  FAIL
    USB communication works
    Is there a reset or is the wireless trashed?

  • I have an HP Photosmart C7250 All-in-one - Test Report - The wireless radio is not functioning

    I have an HP Photosmart C7250 All-in-one and the wireless feature does not work.  When I try to go through the Wireless Setup WIzard, the Test Report indicates the following - "The wireless radio is not functioning.  Contact HP Support".  Can you help me?

    Let's reset the printer.  Turn it off, hold the # and 6 keys while turning it back on.  Go to Setup > Network > Wireless Network Test afterward to see if it worked.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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  • I have an hp photosmart c7250 all-in-one the wireless radio is not functioning

    I have an HP Photosmart C7250 All-in-one and the wireless feature does not work.  When I try to go through the Wireless Setup WIzard, the Test Report indicates the following - "The wireless radio is not functioning.  Contact HP Support".  Can you help me?
    This question was solved.
    View Solution.

    Let's reset the printer.  Turn it off, hold the # and 6 keys while turning it back on.  Go to Setup > Network > Wireless Network Test afterward to see if it worked.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • The Wireless Radio Is Not Functioning.

    when I tried to setup my C309a printer wirelessly, I received a messaje that says:  The Wireless Radio Is Not Functioning.  contact HP Support.  How Can I Fix this Problem?

    Try resetting the printer.  Turn it off, hold the # and 6 keys while and a bit after turning it back on.
    If the radio is still showing Not Functioning, then it is indeed bad.  You can connect your printer to your router with an Ethernet cable for the same exact network functionality.  Otherwise, its time for a new printer.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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  • Hp photosmart c309a all in one series printer indicates the wireless radio is not functioning.

    The printer has had difficulty finding the wireless router.
    I had a problem with the print coming out on an angle.
    I cleaned the rollers with a dry rag now the wireless radio is not functioning at all.

    Try resetting the printer.  Turn it off.  Hold the # and 9 keys while turning it back on.
    If this does not work, call HP support: www.hp.com/go/totalcare (click on Printers & Monitors, use the phone number on the resulting page).
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • My wireless network test report indicates "The wireless radio is not functioning. Contact HP support

    HP Photosmart Premium All-in-One, Model # C309a...Windows 7, 32-bit.  A Wireless Network Test Report tell me "The wireless radio is not functioning.  Contact HP Support***
    ***-Critical: action required
    Naturally my printer is out of warranty.  Has anyone had experience with this problem.  If so, how did you resolve it?

    Is the error message from a diagnostic running on the computer or from the front panel of the c309a?  The page here may help.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
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  • Another network issue... C4780 - The wireless radio is not functioning. Contact HP support.

    Hi,
    I've trawled the forum for an answer to this and searched Google until I'm ready to drop the printer from a height.
    A long time ago my printer "lost" its ability to carry out any functions wirelessly, which is a shame because it was the wireless capability that sold it to me, over similar models at the time.  I coped with it, doing things the old fashioned way, more because I wanted to avoid spending an entire day messing around with it ...until today!  Well, I've started so I'll finish (hopefully) as having wireless printing back would improve my workflow.
    The error I'm struggling with is this one, when I attempt to configure printer for wireless:
    The wireless radio is not functioning. Contact HP support.
    I know others have had this issue, as my forum searches show and that for some people a solution was to reset the printer by holding in certain numbers on the keypad.  However, that thread does not explain how to reset the printer if it has no keypad, i.e. mine, the C4780.
    Anyone know how to do this?  Better still, is there a fix out there for what seems to be a common and recurring issue for HP products right across the board?
    Thanks in advance!

    I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.
    RnRMusicMan
    I work on behalf of HP
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  • The wireless radio is not functioning [OJ8500 Wireless A909g]

    The wireless radio is not functioning [OJ8500 Wireless A909g] - Test report.
    is there a fix? It's out of warranty.
    Thx

    Hi there,
    The product will likely require servicing but as a last ditch effort you could t try downloading and running the Hardware diagnostic utility located here:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02762272&lc=en&cc=us&dlc=en&product=3752459
    It can fix a lot on its own and if not give a better idea of what is going on but in the end serviving will likely be the answer.  
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Can't detect or connect to my wireless network - Diagnostics says wireless radio is not functioning.

    Couldn't print; computer said printer was not connected.  Tried to reconnect to wireless network, couldn't connect.  Ran the Wireless Network Test Report, which said "the wireless radio is not functioning.  Contact HP support."

    Follow the instructions in the manual to reset the printer back to Factory Defaults. Now check the wireless radio status again. If the same, use the front panel to navigate and attempt to enable the wireless radio. Again, check the status after. If it still says it is not functioning, the wireless radio is indeed defective.
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    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • OfficeJet Pro 8500 Wireless Radio is not functioning

    I had been using Office Jet Pro8500 Wireless for about 5 months.  All the sudden, I lost the network connection.  I had been in contact with HP Support and waiting for a call back from them.  We had tried to reset the network connectivity (unplug the computer, and press 6 and #) but not successful.  I am connected to my wireless network on my computer. I have 2 computers (one Windows 7 and the other Windows XP).  I use NetGear for my wireless router, 64 bit with WEP.
    I have been reading some messages in this forum, do I have a bad wireless radio in the printer?  I have been spending close to 2 hours with HP Support doing various thing, but no luck.  They suppose to call me back 1 1/2 hours ago but no one had called yet.  :-)
    Any suggestion?

    Hi,  thank you.   Yes, I have done that.  It says:  "The wireless radio is not functioning.  Contact HP support. " 
    Diagnostics Summary:
    Wireless On - Pass
    Wireless Working - Fail.
    Network Name (SSID) Found - Not Run
    everything else below here are "Not Run" . 
    Downlink count - 1
    I am on the phone with HP Tech Support.  I used your suggestion to tell them that I believe that I have a failed radio module in my printer.  They are going to send me a "refurbished" basic printer.  They assured me that the refurbished is a brand new unit, never used with any customer.  It is an overstock printer which they open and take out any accesories and ship it to me.  Hope this will work.  Hope this is true.
    PS:  HP asked me to pay for expedite shipping but I politely asked that they will waive the cost because it is a defective unit.  They did.  But I have to give my CC for "collateral" in case I do not return my defective unit.
    Waiting now for that replacement printer.
    Thank you for your assistance.

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