There are multi purchases on my itunes account and i cannot get to it to see it
i need to find out what purchases have been being made on my apple itunes account. when I signed on today and changed my info there were three or four other unknown emails assoctiated with my account!!!! i have been billed everymonth and i am trying to find out if this is my kids purchases or if someone else did this
If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases (the most recent purchase is above the list). If you are being billed every month then that indicates that it might be an auto-renewing subscription - there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098
If you can't find the charge or don't recognise it then you can try contacting iTunes Support via this page and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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This old Emily Hope you reply and help me [email protected]For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa -
HT201272 There are no purchases on my iTunes
I just upgraded my iPad iOS from 3.2.2 to 5.1.1. I have never used iCloud but turned it on and signed in. When I go to purchases it says there are none associated with my ID. Should have $1000 worth of purchases!
If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases (the most recent purchase is above the list). If you are being billed every month then that indicates that it might be an auto-renewing subscription - there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098
If you can't find the charge or don't recognise it then you can try contacting iTunes Support via this page and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I recently purchased an audiobook from itunes. It had three parts, but only the last two downloaded correctly. Whenever I click on part 1 it begins at chapter 10 and the title changes to part 2 of 3. How can I fix this? Also, is there a place in my purchased area that holds audiobooks? I know how to download music and apps, I just cant find purchased audiobooks,
Audiobooks are currently a one-time only download, so they won't appear in the Purchased link for re-downloading, so you will need to contact Apple. Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that audiobook and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
That's basically it. I purchased 2 audio books from my iphone, and only one transfered into my itunes. I saw both books download in icloud, but again, only the one showed up.
What should I do. I see it everywhere except where I want it.
Thanks for your help.Audiobooks are currently a one-time only download, so they won't appear in the Purchased link for re-downloading, so you will need to contact Apple. Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that audiobook and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
I was chardged 100.00 on my itunes account and i cannot find out what the charge is for
help how can i find out why i was charged 100.00 on itunes
If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it - if you click on that you should get a list of your purchases with the most recent above the list. I'm not sure if that list shows auto-renewing subscriptions (I don't have any so I can't check).
If you don't recognise the charge or can't find it then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption.
If it doesn't appear on your iTunes account then you should also contact your card issuer. -
My US iphone has suddenly attacched to UK itunes store and I cannot get it back to US
In 2005-2006 I lived in UK and had UK iTunes acct (no iphone).
Moved to US, changed acct in 2007. No problems.
Got iphone 2010. No problems.
Randomly in 2013 my itunes acct reverts back to UK, taking iphone with it. I have sucessfully changed the itunes account back to US, but cannot get iphone to change back to US. I have tried syncing the phone with my US itunes. I've tried to find a way to change it on the actual phone. I'm out of ideas. Pleased help.See Empty/corrupt library after upgrade/crash or
Recover your iTunes library from your iPod or iOS device.
tt2 -
iTunes can't verify my address to complete a purchase. I went to my account (iTunes) and it has all the correct info. I re-entered everything in iTunes just to make sure and then did the same with credit card account. Still no good. Message "We couldn't verify your address. Make sure you've entered the correct blah blah blah" This account is 7 years old! what could the problem be?
Woooooow, that is the most ridiculous thing I've ever seen... I searched my address and apparently they decided to add a "Rd" to the end of my street name... I've NEVER used that before for my address, but as soon as I typed it into my iPad, it FINALLY let me in. SOOOO silly! Just go to this USPS site and type in your addy. It will verify ALL of your entire address and make you ALL of that is typed into your Apple device, because they have become address Nazi's to make sure everything matches. http://zip4.usps.com/zip4/welcome.jsp
Hope this helps everyone else! Thanks, Athena Carey! -
This is really ridiculous. I would like to talk to a live person
For a faster response you might go to the iTunes support area. It has a list of support items to look at. There's also the iTunes communities (forums) also.
The only live person you'll get is if you pay for it if your computer/device is out of warranty. If it's still under warranty then it may be free. These are just user to user forums. Apple just host's the site.
The e-mail I sent last summer for an Mac App store/iTunes question took about a day to get back to me, not too bad I guess.
Good Luck..... -
Can I delete my apple id from my iphon 4 to match my iphone5
Morning rzayas59,
Thanks for using Apple Support Communities.
The photos you upload to My Photo Stream are stored in iCloud for 30 days to give your devices plenty of time to connect and download them.
You can sign in to another iTunes Store account on your iOS device by following these steps.
For more information on this, take a look at this article:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Best of luck,
Mario -
My Ipad is stuck on the connect to iTunes screen, I have tried plugging into iTunes but it makes the necessary noise but the computer does not recognise it and nothing alters on the Ipad screen. Have tried various computers and leads and it still does not work. Have also tried the switching off, plugging in to computer and turning on again using the on button and then the home button but nothing works. This happened while I was downloading software update. Please help me.
I suggested several things to GeekyNerdGirl in her first post here. Take a look.
My iPad is in what seems like permanent restore mode after iOS 7.2 update?
It can take more than a few attempts before Recovery Mode will work and you have to follow the steps exactly. DFU mode is even harder to perform correctly beside of the 10 second hold. Don't stop trying. Eventually one of these methods could work for you. -
help please...I cant download a movie I purchased
The very first thing that I would try is to restart your iPad and try again. Hold down on the sleep/power button until the slider appears on the screen and slide to the right to power off. Hold down on the sleep/power button until the Apple logo appears on the screen to resetrt the iPad, after it starts up, try the download again.
Another thing to try is to reboot your router. I realize that your WiFi is working, but sometimes this can kick start problematic downloads. Unplug it from power for about 30 seconds and then plug it back in again. Try the download again after the router starts up.
Something else to try that involves a few more steps ..... Close the iTunes Store app. Sign out of your Apple ID. Reset the iPad and then try again.
Double tap the home button and swipe up on the iTunes Store thumbnail preview window to close the app. Tap the home button. Go to the home screen. Go to Settings>iTunes & App Store> Apple ID. Tap your ID and sign out. Reset the iPad by holding down on the sleep and home buttons at the same time for about 10 seconds until the Apple logo appears on the screen and then let go of the buttons and let the iPad start up.
Go back to Settings>iTunes & App Store>Apple ID. Sign in. Go back to the iTunes Store app and try to resume the download. -
my daughter registered her iphone first to my computer and now i have connected mine to update it and it has taken all my apps, pictures, phone numbers, right back to minimum.
when i go onto sign into my account on my itunes on the phone it lets me sign into my account but when i want to go onto icloud it wont let me change my log on details from my daughters. so i tried to reset the whole iphone but it asked me for a restriction pin which i do not know what this is. i have entered it wrong two times already and dernt try another time.
please can you help me asap. i need to get all my items back up and running.If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup).
If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present.
You may have to force iPad/iPod into Recovery Mode
http://support.apple.com/kb/ht1808 -
using itunes and was notified i had to update to IOS7. During this update my Iphone 4 froze, screen shows a charger lead with an arrow towards an itune symbol. nothing works now and I tunes does not recognise. Gone through steps in help but no joy. Can anyone help?????
force the phone into recovery mode (search Google) and attempt to restore the phone again.
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