There are multiple users with the same display name

Hi,
We have a user and when she get an item assigned to her she sees the following alert:
"There are multiple users with the same display name USERNAME and at least one of them does not have read permissions to some of the files"
Now I looked in the database and when I run the following query with the username:
 SELECT     
     [ProviderDisplayName]  
    ,[DisplayName]  
    ,[HasDisplayName]  
    ,[Domain]  
    ,[AccountName]  
    ,[UniqueUserId]  
    ,[LastSync]  
  FROM [Tfs_Configuration].[dbo].[tbl_Identity] where displayname like '%USERNAME%'  
Then I get 2 same usernames back, How can I get rid of one of them ? When I access TFS trough the portal I only find 1 occurence of this user.
We use VS2013 and TFS2013 update 4
Best regards

Hi DSW,  
Thanks for your post.
In your query result, please check if these two users have the same Account Name. if they are two different Account Name in result, it indicate there’s two users have the same display name in your AD, please check that two users’ information in
your AD. We suggest change one user’s display name in AD.  
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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