There are too many PIN changes associated with this account (Error ID: 30801)" is encountered when attempting to login to BlackBerry App World

I have just been given a PlayBook and tried to download an App and ot this error, help, what can I do?
Thanks
Mark

Hi Mark,
You need to set up a new BlackBerry ID on your PlayBook.
If you bring up the options screen, then you may be able change it in the BlackBerry I'd option pane.
If you don't have the option, you need to reset (wipe) the PlayBook. There's an option called security wipe. Follow it through, and once it has restarted you can create a new BlackBerryID and start from scratch.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!

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  • There are too many PIN changes associated with this account (Error ID: 30801)

    how to solve this error on app world "There are too many PIN changes associated with this account (Error ID: 30801)" can anyone advice because I follow all the steps to solve it and no one answer me
    I call the customer care using the free number then I call my provider to redirect me to blackberry customer care and no one help me
    so is there any link can show me all the PIN which is assign to my account and manage them
    Please Advice

    Hi and Welcome to the Community!
    Here is a KB that discusses that error:
    KB25553 "There are too many PIN changes associated with this account (Error ID: 30801)" is encountered when attempting to login to BlackBerry App World
    As you see, the way to resolve it is clear, and you seem to have reached some folks in your attempts that were not able to resolve it. Nevertheless, you should not allow them to fob you off...insist that the KB instructs the resolution path and insist that they make good on that.
    aleyadma wrote:
    so is there any link can show me all the PIN which is assign to my account and manage them
    No.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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