There are Trojan infested files in my iMac that runs Mavericks:detected by ClamXav. How do I go about now !

I ran CamXav antivirus software.
It detected a few Trojans.
How do I manage it now:

These are mostly .exe files (and marked as a Windows trojan) which will not run on a Mac. You might have gotten them as an email attachment, so I'd check all the email attachments. Do a search for each one; do not open them, just trash them.
Here is some general info from a really helpful site:
http://www.thesafemac.com/

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My laptop thinks there are headphones in at all times, such that the speakers won't work, how do I fix this?

My laptop thinks there are headphones in at all times, such that the speakers won't work, how do I fix this?

Thanks but that did not work. Details: when I don't have headphones plugged in, the volume won't go up or down and it also displays a circle with a line through it meaning it's not working. When I go to settings and look at my audio output, it only says headphones, even if no headphones are plugged in. I have tried inserting and removing headphones many times, also tried poking the inside of the headphone jack with a stripped Q-tip, and nothing works. Something inside the jack that senses headphones is not sensing the lack of headphones.

Hi, I have recently updated my OS X to Maverick. when I did, my mail programme (Mail) will not open - for me only. There are 4 other users of the iMac, and they don't appear to have any problems.

Hi, I have recently updated my OS X to Maverick. when I did, my mail programme (Mail) will not open - for me only. There are 4 other users of the iMac, and they don't appear to have any problems.

First, Safe Boot , (holding Shift key down at bootup), use Disk Utility from there to Repair Permissions, test if things work OK in Safe Mode.
Then move these files to the Desktop for now...
/Users/YourUserName/Library/Preferences/com.apple.finder.plist
/Users/YourUserName/Library/Preferences/com.apple.systempreferences.plist
/Users/YourUserName/Library/Preferences/com.apple.desktop.plist
/Users/YourUserName/Library/Preferences/com.apple.recentitems.plist
Reboot & test.
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.

How do I have itunes use/detect my external hard drive and place music on the external drive from the itunes store? There are no music files on my pc yet. I will like to do this after installing itunes 11 on my pc for the first time. I am using windows 7

How do I have itunes use/detect my external hard drive and place music on the external drive from the itunes store? There are no music files on my pc yet. I will like to do this after installing itunes 11 on my pc for the first time. I am using windows 7. HP computer intel Dual Core. Thanks for any help!

Hey idw3,
Welcome to Apple Support Communities, and thanks for the question. Follow the instructions on this article to move your iTunes Media folder to an external hard drive:
iTunes for Windows: Moving your iTunes Media folder
http://support.apple.com/kb/HT1364
Regards,
David

My auto install for Premiere Elements failed and told me i needed to do a restart and try installing again. Having restarted my laptop, how do I install the software? There are two .exe files in the folder - oem and start-up. Which should i run?

My auto install for Premiere Elements failed and told me i needed to do a restart and try installing again. Having restarted my laptop, how do I install the software? There are two .exe files in the folder - oem and start-up. Which should i run?
thanks

for windows you should have an exe and a 7z file. put both in the same directory and double click the exe.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I have acquired windows office 2011 for my macbook but unable to open it. There are currently 3 files in the folder, 1 of which seems to be the actual program which is a hfs file. iv tried looking for programs to help me open it but failed

i have acquired windows office 2011 for my macbook but unable to open it. There are currently 3 files in the folder, 1 of which seems to be the actual program which is a hfs file. iv tried looking for programs to help me open it but failed.
when double clicking on the image it says unable to open and gives me the option to search the app store.
any help would be much appreciated
Adam

Well, first, just make sure it's the Mac version and not the Windows version (which indeed would not run on your Mac). You say "Windows Office" which is why I mention it. I think you probably just mean "Microsoft Office" though.
Next, is this on a disk (DVD), or did you purchase and download it from the Microsoft site?
Matt

Photoshop CS5.1 Extended: Could not complete your request because there are too many Files Open

I saved a file last night and now this morning I get an error message stating: "Photoshop CS5.1 Extended: Could not complete your request because there are too many Files Open. Try closing some windows and try again.". I've rebooted the system and made sure Photoshop was the only program running and that there were no other files open prior to trying to open my file. I increased Photoshops ram usage, checked the OpenGL settings, 3D and VRAM settings, cleared my temp files and am at a loss for opening this file.
System Specs:
Win 7 64
6 core I7 processor
32gb Ram
3GB VRAM
600gb free space on 7200 rpm drive
File specs:
1 3D object replicated maybe 5 times (yes, I should have rasterized them, and will do that to 4 of them if I get the file open)
Maybe 8 textures
Not sure how many total layers.
Is there anyway to get Photoshop to reopen this file?

No, more VRAM is useless. I had the same thought as you so I tried with a friend's computer with 3GB of VRAM for 8GB RAM (mine has 1GB VRAM for 16GB RAM). Still got the same error message. Sorry guys but our files are lost until Adobe fix the error in Photoshop code. I hope in the future they will find a way to either fix this error or give a clear limitation, it is really a shame such a dangerous problem exists and persists for more than 3 photoshop gen.
Still you may be able to have at least a flat image of your latest file by trying to open the file as smart object. I started my work over by doing that. Not a lot but better than nothing.
However for my new file I am trying something different : Each time I think a 3D file is final, I do not rasterize it but make it into a smart object and save the new smart object into a single separated .psd file. If any change is needed I can still edit all of my 3D objects by opening them separately. So far it works, the global file is lighter with few to no 3D objects inside but I will not say it is a 100% no-risk method yet.
Last advice I can give everyone : Before closing the file you are working on, save it as a copy (File / Save as... and check 'As copy' in the options below) then with your main file still open, try to open the copy. You may need a lot of memory if your file is heavy but still if the dreaded error message appears when you try to open the copy then remove or rasterize some 3D objects in your main one. Save again as copy and try to open the copy until you do not get the message anymore.

I am trying to edit a home movie on iMovies but when I try to download the movie from a dvd a message comes up saying there are no importable files. The DVD is the last in a series of 5 and the others have downloaded without any difficulty.Help?

I am trying to edit a home movie on iMovies on a mac book air. The movie is on a dvd but when I try to import the movie onto iMovies I get a message saying there are no importable files. I've downloaded the macx converter software but I can't seem to download the movie into that either.

Chris , thanks for the prompt reply. The dvd was produced by a third party that I found on line . I had a number of old mini digital video cassettes from a Sony Handycam. I can play the DVD's on my laptop but I can't edit them on iMovies to delete a lot of the rubbish on them. I have five DVD's and three downloaded without any problem but the last two are according to iMovies non importable.

There are no valid files to upload to Facebook

I tried uploading about 500+ photos in one batch to Facebook and it crashed. Then I tried uploading one of the pictures in the batch that failed and I get the following message:
"There are no valid files to upload to Facebook"
If I rename the file it uploads without error. I do not want to change every file name in order to resolve the problem.
Any ideas on how to solve?

I tried your suggestion. I renamed the OLS folder to "OLS old" and PSE recreated the OLS folder and I received the following message when I tried to Share to Facebook:
Error
There are no valid files to upload to Facebook. Kindly retry with an appropriate selection.

TS1367 Is there are a way to use my imac as a display for my macbook pro? I have a thunderbolt cable but it doesnt seem to do anything

Is there are a way to use my imac as a display for my macbook pro? I have a thunderbolt cable but it doesnt seem to do anything

Hello eassic,
Thanks for the question, and welcome to Apple Support Communities.
It sounds like Target Display Mode may be what you are looking for:
Target Display Mode lets you use a Mac as the external display for another “primary” Mac. In some cases, you can also play the sound from your primary Mac on the speakers of the external Mac. For example, a MacBook Pro could use a 27-inch iMac as the display and play its audio on the iMac as well.
OS X Mountain Lion: Use another Mac as a display
http://support.apple.com/kb/PH11302
Use an iMac with Thunderbolt as a display
If you have an iMac with Thunderbolt, any other Mac with Thunderbolt can use it as a display. The iMac will play both the video and audio from the other Mac.
1. Connect the Thunderbolt cable to the Thunderbolt ports on each computer.
2. Make sure both Mac computers are turned on and awake.
3. Press Command (⌘)-F2 on the keyboard of the external display Mac.
4. If you want the external display Mac to play audio as well as video from the primary Mac, choose Apple menu > System Preferences, click Sound, and then click Output. Select the external display Mac from the list of devices.
Thanks,
Matt M.

Trash - "preparing to empty trash" for 5 hours. there are 97,000 files. is this normal?

Trash - "preparing to empty trash" for 5 hours. there are 97,000 files. is this normal?

And with 97000 files it IS going to take a "while". Finder, in it's "infinite wisdom", counts the files and the deletes. It's bad enough if it's on an internal drive for that many files, but I can only imagine how long it would take with a USB or firewire external. If you are really sure you want to delete all that stuff then some choices might be,
1. Start the empty trash and go to bed! Maybe, just maybe, it will be done in the morning.
2. Use terminal to do it (won't supply the commands here, but it is a choice).
3. Try a third party utility which hopefully will empty the trash like you would from terminal. Try TrashIt.
Some related reading:
You can't empty the Trash or move a file to the Trash
The X Lab: Solving Trash Problems

I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that

I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that I have to upgrade using the account that I used to buy iPhoto. What do I have to do to upgrade iPhoto?

Dear Katty,
Thank you very much for your answer! I have 2 Apple ID, and I have tried both of them and the problem continues. I founf several peolpe with the same problem in apple communities foruns and that really seems that there is some problem. I addded the links for 2 of those discussions.
https://discussions.apple.com/thread/3374419?start=0&tstart=0
https://discussions.apple.com/message/16628399#16628399
Do you have an idea of how can I solve this problem?
Thank you very much again.
Best regards,
Alfonso

After apple wiped my hard drive, my computer no longer recognizes my iphone 4. It will charge, but doesn't show up in my sidebar or in itunes. My computer says there are no software updates available. I'm running OSX 10.5.8 and itunes is 10.3.1.

After apple wiped my hard drive, my computer no longer recognizes my iphone 4. It will charge, but doesn't show up in my sidebar or in itunes. My computer says there are no software updates available. I'm running OSX 10.5.8 and itunes is 10.3.1.

After apple wiped my hard drive, my computer no longer recognizes my iphone 4. It will charge, but doesn't show up in my sidebar or in itunes. My computer says there are no software updates available. I'm running OSX 10.5.8 and itunes is 10.3.1.

After several years of use very satisfied with Firefox, recently loaded version (4.0.1) severely slows my browsing, and even my system, especially when there are pictures or videos. I said that this was not the case before and my system is Windows XP SP3.

After several years of use very satisfied with Firefox, recently loaded version (4.0.1) severely slows my browsing, and even my system, especially when there are pictures or videos. I said that this was not the case before and my system is Windows XP SP3.

I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6.

IPhoto can't find photo even though the thumbnail is present. Any help, there are dozens of photos in my library that won't open as iPhoto can't find them.

iPhoto can't find photo even though the thumbnail is present. Any help, there are dozens of photos in my library that won't open as iPhoto can't find them. This is probably a very common question!

With the amount of information you've provided it's impossible to offer a potential solution. We need to know the details of your problem and situation, i.e.:
what version of iPhoto are you using?
what system version are you running?
what do you see when you launch iPhoto to open your library?
what fixes have you tried before coming here?
where is you library located?
how long has this been occuring?
did you apple any updates or upgrades just prior?
are you running a "managed" or "referenced" library?
what type of Mac?
how much free space on your boot drive?
What do you see when you click on a thumbnail?
OT

There are Trojan infested files in my iMac that runs Mavericks:detected by ClamXav. How do I go about now !

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