There is a bug in firefox that wants me to install programs every time I open firefox. How do I get it cleaned off. AVG Security did not find it.

Every time I start firefox there is another page in the backround that starts up and wants me to install software. I have updated to the newest firefox and latest AVG security software and scanned my whole computer and this bug is hid some where. I have scanned with firefox up and running and with it not running and did not find it. How can I get rid of it?
Running windows vista service pack 2 64 bit .

What software does it want you to load? '''Mozilla.org''' installer programs
only install Firefox, nothing else. If you did not get the program from
'''Mozilla.org''', it may be an altered program from someone else. 
That may be an update message from a program you already have. Please
send a screen shot if you can.
=====================================================
Whenever you get a message / popup that software / files need to be updated, 
'''''DO NOT USE ANY OF THE PROVIDED LINKS'''''. 
While this may be a legitimate message, it could also be '''''Malware or a Virus'''''.
Any time you want or need to check for upgrades,
go to the web site of the '''''True Owner''''' of the program in question.
For example, to check out Firefox, go to '''''[https://www.mozilla.org Mozilla.org]'''''.
=====================================================
In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]]
Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem.
Thank you!

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Every time I open Firefox a program that has somehow attached itself to the browser opens and interferes with my searches.

There is a program that has attached itself to my Firefox browser. Every time I open Firefox to search the internet this program is using pop-ups, to the extent that it completely interferes with my searches.

hello Bill851, if you notice signs of malware on your system please try these steps:
# [[Reset Firefox – easily fix most problems|reset firefox]] (this will keep your bookmarks and passwords)
# afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
# finally run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] to make sure that adware isn't present in other places of your system as well.
[[Troubleshoot Firefox issues caused by malware]]

Every time I open Firefox I need to update all my extensions because Firefox won't recognize that they've all already been updated previously.

== Issue
==
I have another kind of problem with Firefox
== Description
==
This problem only occurs the first time I open Firefox after turning on the computer, but it occurs EVERY time I turn on the computer. Every time I turn on the computer and open Firefox, none of my add-ons are seen as updated or installed (although they are all updated and compatible). I need to "find and install updates" then restart Firefox. Once this has been done, I can open and close Firefox with no problems, but it only works fine until the next time I re-boot and I have to go through that all again.
== This happened
==
Every time Firefox opened
== Started when I upgraded from 3.0.(?) to 3.5.(?).. now on 3.6.6 and still happening
==
== Troubleshooting information
==
Application Basics
Name Firefox
Version 3.6.6
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Java Console 6.0.12 true
Java Console 6.0.13 true
Java Console 6.0.14 true
Java Console 6.0.15 true
Java Console 6.0.17 true
Java Console 6.0.20 true
BitDefender Antiphishing Toolbar 2.0 false [email protected]
PC Sync 2 Synchronisation Extension 1.0.0.723 false [email protected]
Firefox Synchronisation Extension 7.3.2.22 false
Java Quick Starter 1.0 true [email protected]
Morning Coffee 1.33 true morningCoffee@shaneliesegang
FEBE 6.3.3.2 true {4BBDD651-70CF-4821-84F8-2B918CF89CA3}
Microsoft .NET Framework Assistant 0.0.0 true {20a82645-c095-46ed-80e3-08825760534b}
Smart Bookmarks Bar 1.4.3 true [email protected]
STOP! Hammertime! 2.1d true
Open Image In New Tab 1.1 true [email protected]
Flashblock 1.5.13 true {3d7eb24f-2740-49df-8937-200b1cc08f8a}
Favicon Picker 2 0.6.1.14 true {446c03e0-2c35-11db-a98b-0800200c9a66}
Easy Youtube Video Downloader 3.3 true
Download Statusbar 0.9.6.8 true
ChatZilla 0.9.86 true {59c81df5-4b7a-477b-912d-4e0fdf64e5f2}
IE Tab 2 (FF 3.6+) 2.5.10.1 true {1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}
Xmarks 3.6.14 true [email protected]
CLEO 4.3 true [email protected]
OPIE 1.2.3 true [email protected]
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar 0
browser.history_expire_days.mirror 180
browser.places.importBookmarksHTML false
browser.places.importDefaults false
browser.places.leftPaneFolderId -1
browser.places.migratePostDataAnnotations false
browser.places.smartBookmarksVersion 2
browser.places.updateRecentTagsUri false
browser.startup.homepage http://us.mc322.mail.yahoo.com/mc/welcome?.gx=1&.rand=5dpckbhirll0o
browser.startup.homepage_override.mstone rv:1.9.2.6
dom.disable_window_move_resize true
dom.disable_window_status_change false
dom.event.contextmenu.enabled false
dom.max_script_run_time 1800
extensions.lastAppVersion 3.6.6
network.cookie.prefsMigrated true
places.last_vacuum 1276800083
print.print_printer hp psc 1200 series
print.printer_hp_psc_1200_series.print_bgcolor false
print.printer_hp_psc_1200_series.print_bgimages false
print.printer_hp_psc_1200_series.print_command
print.printer_hp_psc_1200_series.print_downloadfonts false
print.printer_hp_psc_1200_series.print_edge_bottom 0
print.printer_hp_psc_1200_series.print_edge_left 0
print.printer_hp_psc_1200_series.print_edge_right 0
print.printer_hp_psc_1200_series.print_edge_top 0
print.printer_hp_psc_1200_series.print_evenpages true
print.printer_hp_psc_1200_series.print_footercenter
print.printer_hp_psc_1200_series.print_footerleft &PT
print.printer_hp_psc_1200_series.print_footerright
print.printer_hp_psc_1200_series.print_headercenter
print.printer_hp_psc_1200_series.print_headerleft &T
print.printer_hp_psc_1200_series.print_headerright
print.printer_hp_psc_1200_series.print_in_color true
print.printer_hp_psc_1200_series.print_margin_bottom 0.5
print.printer_hp_psc_1200_series.print_margin_left 0.5
print.printer_hp_psc_1200_series.print_margin_right 0.5
print.printer_hp_psc_1200_series.print_margin_top 0.5
print.printer_hp_psc_1200_series.print_oddpages true
print.printer_hp_psc_1200_series.print_orientation 1
print.printer_hp_psc_1200_series.print_pagedelay 500
print.printer_hp_psc_1200_series.print_paper_data 9
print.printer_hp_psc_1200_series.print_paper_height 11.00
print.printer_hp_psc_1200_series.print_paper_size_type 0
print.printer_hp_psc_1200_series.print_paper_size_unit 1
print.printer_hp_psc_1200_series.print_paper_width 8.50
print.printer_hp_psc_1200_series.print_reversed false
print.printer_hp_psc_1200_series.print_scaling 0.40
print.printer_hp_psc_1200_series.print_shrink_to_fit false
print.printer_hp_psc_1200_series.print_to_file false
print.printer_hp_psc_1200_series.print_unwriteable_margin_bottom 0
print.printer_hp_psc_1200_series.print_unwriteable_margin_left 0
print.printer_hp_psc_1200_series.print_unwriteable_margin_right 0
print.printer_hp_psc_1200_series.print_unwriteable_margin_top 0
privacy.sanitize.migrateFx3Prefs true
security.warn_viewing_mixed false
== Firefox version
==
3.6.6
== Operating system
==
Windows XP
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6
== Plugins installed
==
*-IE Tab 2 Plug-in for Mozilla/Firefox
*GetRight® Opera/Mozilla/Netscape Plug-In
*Adobe Shockwave for Director Netscape plug-in, version 11.0
*The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
*Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
*NPRuntime Script Plug-in Library for Java(TM) Deploy
*Default Plug-in
*Google Update
*Shockwave Flash 10.1 r53
*iTunes Detector Plug-in
*Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
*Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
*Npdsplay dll
*DRM Store Netscape Plugin
*DRM Netscape Network Object

Delete the files extensions.* (extensions.rdf, extensions.cache, extensions.ini) and compatibility.ini in the Firefox [[Profiles|profile folder]] to reset the extensions registry.
See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions
If you see disabled extensions that are not compatible on the next start in "Tools > Add-ons > Extensions" then click the "Find Updates" button to do a compatibility check.

I updated to 3.6.15 and every time I open Firefox the Thank You for upgrading window pops up along with my normal homepage. How do I get rid of that?

I updated to 3.6.15 and every time I open Firefox the Thank You for upgrading window pops up along with my normal homepage. How do I get rid of that?

This link shows how to do that - https://support.mozilla.com/kb/Firefox+has+just+updated+tab+shows+each+time+you+start+Firefox

How do I block a popup window that I have allowed to open on Firefox once? I now have the popup blocker set to block all sites, but the popup still opens every time I open Firefox or open (sometimes) a new tab.

How do I block a popup? I allowed this popup to open once. Now I have set the popup blocker to block all sites but this popup still opens every time I open Firefox and sometimes (usually) when I open a new tab.
I Have stopped and restarted Firefox multiple times.
I have rebooted the computer.
I have set the tools/options/content/block pop-up windows/exceptions to block all sites (no exceptions).
I have no other issues with Firefox.
I have Adblock plus (with (1) subscription) installed
I am currently using Firefox version 4.0 on Windows7 Ultimate.

Just to address the last point: check your History menu to see whether you have the Restore Previous Session option and use that if you can. If that is grayed out or doesn't restore everything, check the Recently Closed Windows and Recently Closed Tabs lists for other pages.
The unwanted window may be generated by an add-on. Try disabling ALL nonessential or unrecognized extensions on the Add-ons page. Either:
* Ctrl+Shift+a
* "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Extensions. Then, if in doubt, disable.
Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
Any improvement?
Here are some other things to check:
(1) user.js file that changes Firefox startup behavior and overrides your preferences. This article describes how to track that down and delete it if you have one: [[How to fix preferences that won't save]].
(2) Possible hijacked shortcut. Check the "target" of the desktop icon you use to start Firefox to see whether it lists the unwanted page. To do that:
right-click the icon > Properties > Shortcut tab
For 64-bit Windows 7, the Target should be no more and no less than this:
"C:\Program Files (x86)\Mozilla Firefox\firefox.exe"
(3) Possible undisclosed bundle items. If you have installed any free software recently, check your Windows Control Panel, Uninstall a program for surprises. If you click the "Installed on" column head to group by date, it is easier to spot bundled junk. Remove everything suspicious or unrecognized.
(4) Supplemental clean up scans. Our support article lists tools other Firefox users have found helpful: [[Troubleshoot Firefox issues caused by malware]].
Hopefully that cures it.

Every time I open Firefox or a new Firefox window, my home page opens but so does a second tab showing the LinkedIn login page. Don't know how this started happening or how to stop it.

Figured it out. There was code in the Preferences/home page field telling it to open my home page and that page at the same time in two tabs. Don't know how it happened, but is fixed now.

Yeah, I don't know why I can't find my posted problem of November 18, but it was similar, and I also figured out how to fix it. IF when you open Firefox to your homepage and MORE opens than IS your homepage, then go to tools, options, and check your homepage info. You will find the URLs to your homepage plus whatever windows are opening that you do NOT want. Delete everything but the homepage and close. I had at least 10 windows opening from a browsing session over a week ago every time I opened Firefox... aggravating!

Almost every time I open Firefox some bookmarks move up, and down the sidebar. Anyone know how I can fix this frustrating problem?

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Any chance you are using the Sync service?

How can I eliminate the amns.startnow page every time I open firefox/google?

Every time I open Firefox to my Google home page, StartNow is also in the tool bar. How do I stop this?
I might also say that Search| Firefox Help is also there and is redundant when "help" is also in the tool bar above.

I don't want to get rid of a tool bar per se. It's the fact that every time I open Firefox to my Google home page, I get a line-up of three pages: Google, Search|Firefox Help and Start Here under the tool bar that shows File------Help. This doesn't happen with IE. Then when I try to close, I always get the question of whether I want to close three tabs. It's just a nuisance.

How do I stop the Welcome to Firefox tab from opening every time I open Firefox?

I have read two ways to try and stop this in the help but they either did not apply or I could not do what they suggest.
Every time I open Firefox of late the Welcome to fire fox tab opens along with my home page. It is only a small annoyance to turn it off each time but I would like to stop it from happening. What can I do?
I found another where they say to delete something out of the about.config but I was not able to delete the line. I could not find how to delete a line out of the about config.

You can check the home page setting:
*Tools > Options > General > Startup: Home page
Firefox supports multiple home pages separated by '|' (pipe) symbols.
*https://support.mozilla.org/kb/How+to+set+the+home+page
There is software like Advanced SystemCare with its Surfing Protection feature that can protect files in the Firefox profile folder against changes.
If you have such software then check the settings or uninstall this software.

How do I stop the Plugin Status screen from coming up every time I open Firefox?

I get a screen asking me to update or delete a list of plug ins. I don't want to see this every time I open Firefox.

Updating your Plugin programs would get rid of that "nag" page when you open Firefox.
Both Java and Flash received updates this past week.
Type '''about:config''' in the URL bar and hit Enter. 
''If you see the warning, you can confirm that you want to access that page.''
Pref = '''plugins.update.notifyUser''' if it shows as True, double-click that pref to toggle it to '''False'''

How do I stop the "Better Privacy" help page coming up every time I open Firefox and while browsing?

The "Better Privacy" help page opens as a separate tab every time I open Firefox. I close it, but it keeps coming back, usually when I go to another site (by clicking a link or using a bookmark) and at seemingly random intervals while I'm browsing.
chrome://bprivacy/content/BetterPrivacy.html
I'm sure it's not malware, but it's driving me mad. Is there no way to block this annoyance?
I don't want to disable Better Privacy, but I'm often tempted to do so.
I'm using (Linux) Ubuntu 12.04, which comes with Firefox 18.0.2.

Check the Home page setting:
*Edit > Preferences > General > Startup: Home page
*https://support.mozilla.org/kb/How+to+set+the+home+page - Firefox supports multiple home pages separated by '|' symbols
*https://support.mozilla.org/kb/Firefox+has+just+updated+tab+shows+each+time+you+start+Firefox
If you do not keep changes after a restart then see:
*http://kb.mozillazine.org/Preferences_not_saved

In windows 7, firefox 4.0.1, How do you close tabs so they don't open every time I open firefox?

Can't close tabs so they don't open every time I open Firefox.

It is possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.
Delete the sessionstore.js file and possible sessionstore-##.js files with a number and sessionstore.bak in the Firefox Profile Folder.
*Help > Troubleshooting Information > Profile Directory: Open Containing Folder
*http://kb.mozillazine.org/Profile_folder_-_Firefox
Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them).
See also:
*http://kb.mozillazine.org/Session_Restore
*http://kb.mozillazine.org/sessionstore.js
*http://kb.mozillazine.org/Multiple_profile_files_created

Two add-ons update every time I open Firefox; same versions, over and over.

NoScript and Download Helper launch updates every time I open Firefox (latest ver). If I close browser, they launch again immediately.

''FredMcD [[#answer-716532|said]]''
<blockquote>
Try this, remove both. Restart Firefox. Any problem? Now install '''one'''
add-on from its '''[https://addons.mozilla.org/en-US/firefox/ Mozilla Add-ons Web Page]'''.
Restart. Any problem? Now do the other add-on.
</blockquote>
Thanks, Fred. Tried that and tried it again, restarting between attempts. No dice. Firefox still wants to download both every time. I can even apply my license to Download Helper. It runs while Firefox is open, but tries to reinstall DLH next time I open Firefox.

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Hi Lhughes0,
Try these steps:
1. Select the .jpeg file
2. Right click on that file and on context menu go to the last option which says "Properties"
3. Now you will see the option where you change the program to use for opening your file
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Give it a try

There is a bug in firefox that wants me to install programs every time I open firefox. How do I get it cleaned off. AVG Security did not find it.

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