There is a delay to the provision of your Broadban...

OK I've just moved home. My sole source of income is from the Internet so am temporily living round my parents until my "Broadband - Unlimited BT Infinity 2" is activated. Was supposed to be activated on Friday, but got a message on my BT page saying:
"There is a delay to the provision of your Broadband order which we are currently investigating with our suppliers. We will keep you informed of any progress, please keep checking online for further updates".
I've been in communication with a couple of people from BT, but they both claimed to be in the wrong department to help me. I got 2 different phone numbers to ring tomorrow 0800 731 0286 and 0800 800 150. Which would be the correct number to ring?
Is it likely to go on for a long time before I get connected? What would people advise me to do in order to speed up the process as much as possible? I'm still paying rent on my old home in case I don't like it in this new area. So I'm paying 2 lots of rent, 2 lots of council tax and living at my parents!

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For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
This line has jumpers in place.
For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
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If you have already placed an order for Broadband and now wish to change to a new supplier, then you will need to cancel the existing order with your service provider or your new request will be rejected. If you do not know who the current Service Provider is, please contact your new Service Provider, who should be able to help you to resolve this issue.
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.
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