There is a dust under my new iPad's sceen. Can apple replace it for me?

There is a dust under my iPad's screen. I just bought it this afternoon. I want to know that whether apple can replace it for me or not. Thank you. By the way, I am in Hong Kong and I bought it in Hong Kong.

I would take it to the store and ask for a replacement.

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Dust under my New iPad

I bought an new iPad from future shop but it has been14 days already and i accidentlly found out that there is a dust under the screen(not screen protector) it is really annoying!! is it possible to exchange a brand new iPad if I bring my iPad back to the apple store? And do I have to go back to where I bought it? Or any apple store it's fine? And if it is possible to exchange a new one do I have to bring all my chager, USB line back? (i heard that if there is really an issue and they allow you to exchang the new one the apple store will exchang a new iPad in a brown box without the charger) dose any one have same experiences before? Thanks

Hello:
The warranty should be good anywhere. I would take the device back where you purchased it. That vendor should address your issue(s).
Barry

There is dust under my new iPad screen

I bought the new iPad via the online store (Singapore) last week, but now I am not in Singapore. How to exchange the new one in other contries that still not sell the new iPad? Or what should I do?

If there is no evidence of abuse, these are the out-of-warranty charges. If there is evidence of abuse (don't try to fix it yourself), Apple will return your damaged unit to you.

Got a new ipad air but Can't download IWORK for free.

Hi,
Just got from a family member a new Ipad Air that was bought after September 1.
I wanted to download iwork apps that were supposed to be free, but they weren’t.
I discovered that my family member registered the ipad under his account, and only the on next day he gave me the new device. After I found that out, we deleted the registration of new ipad from his apple ID, and registered the new device under my account (including the serial number of the new device).
However, the iwork apps are still not free. What can I do to get them for free as promissed?
Any help will be grate...

Go to the App Store on your iPad which should open to Featured. If not, tap on Featured at the lower left of the screen & scroll down to Collections & tap on New to the App Store? then scroll down to Apps Made by Apple & tap. You should now see the iWork & iLife apps as "FREE."

HT4623 I have a new iPad 2. Can I get keynotes for free

I have a iPad 2 can I get keynotes and pages for free?

Yes, the iPad 2 purchased after September 1, 2013 qualifies for a free Keynote App as well as several other free Apps.
See here for details: http://www.apple.com/creativity-apps/ios/

This is a stupid question, I got this iPhone brand new a few days ago and my cat just chewed my earbud wires and it doesn't work anymore. Can Apple replace them for me?

My earbuds got chewed up by my cat and they are brand new just got the phone 4 days ago

If you charge your cat rent to live with you (assuming your cat has a job), then you can add the cost of replacement to the rent or take it out of the security deposit. With your new funds, you can go to Apple and buy a new pair of headphones. Hope this helps.

There is no facetime in a new ipad 4

There is no facetime in a new ipad 4

Asked and answered in your previous post.
https://discussions.apple.com/message/23091025#23091025

HT204266 I am trying to download Tap Tap Revenge on my new Ipad air..however..i searched for it in the App Store but there are none...help please..i really love this game! Is there something wrong with my App Store or my ipad??

I am trying to download Tap Tap Revenge on my new Ipad air..however..i searched for it in the App Store but there are none...help please..i really love this game! Is there something wrong with my App Store or my ipad??

It looks like the app is not currently in the App Store, I can't find it in the UK nor US stores.
If you had previously downloaded it then do you have a copy on your computer's iTunes so that you can sync it to your iPad ?

I am trying to update to iTunes 10 to us my new iPad, but I can not remove a corrupted "apple software update" program... I can get everything else off, but due to "previous version" of software update it will not continue.

I am trying to update to iTunes 10 to us my new iPad, but I can not remove a corrupted? "apple software update" program... I can get everything else off, but due to "previous version" of software update it will not continue.
I stopped in to see one of the genius at the local store who referred me to "Windows Installer 4.5 Redistributable" (I am trying to install it on a Windows XP System)
The last version on iTunes on my PC was iTunes 7.
Thanks for your help,
Julia from Woodridge

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

HT2729 I have limited space on my new ipad. How can I limit the number of songs from my itunes on my imac from going to my ipad when I connect the two?

I have limited space on my new ipad. How can I limit the number of songs from my itunes on my imac from going to my ipad when I connect the two?

you can do this by keeping the external hard drive connected and doing the following
-hold shift key down on computer while opening iTunes and a prompt will appear to choose a library
-select choose library, iTunes should bring up your explorer windows where you can search for the external HD
-after you find the external HD find the iTunes folder you just copied to it
-after opening the iTunes folder look for the file that says iTunes library.itl or if you can't see that extenstion just look for a document looking thing in the iTunes folder that shows up as a database file
-double click the database file and boom iTunes should load your library without having to copy it to the computer
PS: do make sure that if you are going to do it this way, make sure that the external HD is connected at all times, because if you don't then you will get exclamation marks next to your iTunes songs
double PS: if you are unsure how to find out if the iTunes library file is a database file just right click it and choose properties and under the type it should say database file
hope this helps:)

Can't download previously purchased music to new iPad "Associated with another Apple ID"

Hi There,
I have a brand new iPad Air and can see my previous purchases in the Music app. But when I try to download (by clicking the download/cloud icon) I get a confusing error:
"This device is already associated with an Apple ID".
The thing is, this is a brand new device - how could it be associated with another Apple ID?
The only other Apple ID on the device is the one used for iCloud - could this be confusing things?
Does anyone know how to get music onto the device?
Any help would be much appreciated.
Cheers
Ben

Thanks Amish,
Dang it, I accidently marked your question as the answer from the email notifcation and can't change it.
I purchased it from Apple and have been in contact with them for over a week. Unfortuantely, they insist I'm logged in using differnt accounts despite me sending screen shots to the contrary.
I'm posting here becauase I'm getting nowhere with Apple - it's like they're stonewalling or the person I'm dealing with (Russ) is assuming I'm an idiot.
I've been using Apple products for 25 years, look after an OSX server (have also maintained a Microsoft SBS server) so am quite familiar with computers and user accounts.
But this situation has me stmped - both in terms of why it doesn't work, and why I can't get Russ to understand that I'm not logged in using a different Apple ID.
He keeps senindg me links to iTunes terms and conditions - I can't listen to music purchased from Apple on my Apple dvices also purchased from Apple. How can iTunes Ts & Cs justify that?
I've decided to a go a differnt route and report a problem via iTunes and see if I get a more helpful support guy.

I have a new ipad. I can't get support without my serial number. Ipad won't turn on. I ordered it from Target so I have no receipt. I can't get telephone help without serial number. What to do?

I have a new ipad. I can't get telephone support without my serial number. The ipad won't turn on. I order it from Target and there is no serial number on the invoice. How can I get telephone help without serial number? Please help!

The Serial Number is on the back of your iPad.

I have new IPad ...can't watch rented downloaded movie on my tv..error message is " The connected display is not authorized to play protected movies"... What is up with that???

I have new IPad ...can't watch rented downloaded movie on my tv..error message is " The connected display is not authorized to play protected movies"... What is up with that???

I had exact same problem and I have found a way to get round out!!!! Easy!
So the reason it doesn't allow it to play is for security to stop piracy etc.
Plug in the cable and VGA and aux cable and get everything set up so you are looking at the home screen.
1) select Videos
2) selected the film you want to watch
3) click the little play button
4) it will then come up with the message saying it can't play protected films blah blah blah
5) WITHOUT clicking ok double tap the home button to bring up the multitasking bar and swipe left to reveal the control panel
6) hold fast forward for a second or two and the movie with continue to play!
Stay in the multi tasking bar with the control panel, The message will stay there but don't worry. Kick back and enjoy your iPad movie on the big screen:)
I'm sure your saying thanks:) it was my pleasure realising I've outsmarted apples little security protection thing lol

HT204053 I have an iphone4s and I just purchesed a new ipad. I can use face to face to call from my Iphone to my ipad but I can't call from my ipad to my iphone.

I have an iphone4s and I just purchesed a new ipad. I can use face to face calling from my iphone to my ipad but i can't call from my ipad to my iphone on wifi.

I have also discovered that they have moved the audio books storage on the iPad from iBooks app (Audio Books Collection) where they have been stored up until now and are now to be found in the iTunes app under audiobooks, selection on the bottom row. So much hastle why can't they just say so right upfront on Apple iTunes Audio books?

My new ipad 2 freezes after using the internet for about 15 minutes. It is properly connected to the network and works fine after I re-start it but it is very annoying to have to re-start it every so often. All other laptops on the internet work fine.

My ipad 2 freezes when using the internet. Re-starting the ipad fixes the problem but it is very annoying to have to do this. I have tried all of the trouble shooting suggestions including re-joining the network. All other laptops work fine on my network. I think there is something wrong with my new ipad.

I recommend two things before taking your iPad back to the Apple Store.
1. Fully close safari, by going to your home screen, then double tapping your home button to bring up your most recently used Apps. Using your finger, hold it on any of the used Apps until they jiggle. At this point, you'll see a to the top left of each App. Touch the sign on Safari, which will fully close it.
Then.......
2. Reboot your iPad. Press and hold BOTH the power and home buttons at the SAME time for at least 10 seconds (hold past the red slider to shut down) until the Apple Logo appears, then let go of both buttons and your iPad will restart. You won't lose any settings or data.
If that does not help, then make an appointment at the Apple store to have your iPad checked.

There is a dust under my new iPad's sceen. Can apple replace it for me?

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