There is a pop up on my safari that won't go away
i have a pop up on my safari saying that I need to call a toll free number to contact apple support because there is some sort of security issue. I tried clicking ok and x but that doesn't work. I then checked here and have seen that people have the same problem however, all the answers were for Macs. Does anyone know how to get rid of it on an iPhone 6?
Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
Similar Messages
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I read that several other people have been bothered by a drop down message talking about a bad certificate and perhaps non secure site when working in Safari. I, too, keeping getting this pop up when in Safari that is from "tap-security.rubicon.... I saw the suggestion to turn off all extensions, but this didn't help. What next can be done?
Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.) -
Popup on Safari that will not go away
I have a popup on my Safari that will not go away, even when I restart my computer. It's to call a number immediately to get help, which I Googled & it is a scam. Can anyone please tell me how to get my Safari back to working right. Thanks
Below is what the popup says:
http://mac-system-issue.com
Safari - Alert
Suspicious Activity Might Have been Detected.
Major Security Issue
To fix it please call Support for Apple
+1 800-680-0697 (Toll Free) immediately!Let me preface this by saying that I am in no way a tech person. I just followed other people's advice and somehow it eventually worked for me. I'm sure I didn't do it the easiest way or the fastest way, but I was trying anything I thought might help.
1) First I tried overriding Safari with a new version but then realized that it was incompatible with Lion, so I upgraded to Yosemite. Didn't help.
2) I then opened Safari (same problem was happening) and did a force quit. There are a number of ways to do that but I chose to click on the apple in the top-left corner, go down to force quit, and then select Safari. Then I went in to Library > Safari and deleted the "LastSession.plist" and then emptied my trash so that it would be totally off my computer. Then I reopened Safari holding the shift key. When it opened, a box came up basically asking if I wanted to restore my last session. Read it carefully and choose the option that will start a new session instead of reopening your old work.
I have no idea if the fact that I upgraded my Safari and operating system helped or changed anything. You may be able to do everything in Step 2 and get the same result....but that's just how it all worked for me.
Hopefully it helps. But I know this particular adware popup i a real bi-atch because it basically totally disables Safari. -
On my settings, there is a number one (red) that won't go away. There are no updates that need to be done.
Maybe you should try updating 5.1.1 from iTunes? Because I had the same thing and it was 5.0.1.
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iPhoto can't find photo even though the thumbnail is present. Any help, there are dozens of photos in my library that won't open as iPhoto can't find them. This is probably a very common question!
With the amount of information you've provided it's impossible to offer a potential solution. We need to know the details of your problem and situation, i.e.:
what version of iPhoto are you using?
what system version are you running?
what do you see when you launch iPhoto to open your library?
what fixes have you tried before coming here?
where is you library located?
how long has this been occuring?
did you apple any updates or upgrades just prior?
are you running a "managed" or "referenced" library?
what type of Mac?
how much free space on your boot drive?
What do you see when you click on a thumbnail?
OT -
I have a "call-out" that won't go away. It's there no matter where I go, or what I do within iBook, be it my library, or other books. How can I get it to go away?
Have you tried turning your phone off and back on?
Reset the phone hold the home button and the sleep button in until the phone turns off ignore the "slide to power off" message and keep holding the buttons, the phone will reboot -
Safari pop up that won't go away
Ok so just like the title says I have a safari pop up that wont go away. I restored my iPhone and it still wont work. I saw a post describing this problem on the computer communities but I can't find anything to do with this on the iPhone community. The post I was talking about is here Popup on Safari that will not go awayunknown
I found the answer so I will link the post with the answer in case anyone stumbles on this with the same question just received online-apple-issue.com safari alert on iphone 5s. to fix it please call support for apple 1 866 580 8458 immediately
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Safari Hijacked and Certificates that won't go away. Malware?
Four times over the last 4 or 5 months "something" hijacks Safari and freezes it.
The first 3 times I was in Google. I clicked on a site, it would freeze Safari and I would get a message from an unrelated website telling me to call a number for Apple Support which was not Apple.
Each of those 3 times I called Apple Care and they went to Finder>Library> Cache and removed files from Launch Agents, Launch Daemons and Plug-ins. That removed the problem.
This time I was in Words With Friends when a Certificate popped up for the website Secure.RubiconProject.Com. I spent over an hour on the phone with Apple looking for bad files. None were found but we couldn't get rid of the Certificate and Safari was frozen. Also, WWF would keep crashing Safari.
The Apple guy had me install a 2 week free trial of Web Root antivirus. It found some problems which it took care of. When I went back to Words with Friends the Certificate popped up again but this time I clicked on it since Web Root would tell me if there was an issue.
The screen was blank but since then: 1. No certificate and 2. an error message that was always across the top of WWF about having to reload the page was gone. When I used Firefox to work on this problem with Apple, I would keep getting a message that said Firefox would not direct this to another page and I had to click an OK button. That is gone.
I don't know why I keep getting this issue since each time it is different. I told Apple guy that I had read that Apple doesn't need antivirus and in fact they can cause more problems than they help. He said Apple has a Firewall but nothing for malware which is become more and more prevalent. There are threads here about not needed anti viruses but I'm at a loss.
I have Apple Care for 2 more years but I don't want to keep calling them if I can find a solution to this. I'm not tech savvy. I would like an antivirus that is a one time fee.
Advice please?You may have inadvertently installed adware. Eradicating it is simple and you don't have to download or install anything to fix it.
Although adware relies upon deception, it does not get installed without your consent, and "anti-virus" utilities cannot prevent users from willfully installing garbage. Only you can do that, by recognizing adware's appearance, which is constantly changing as adware authors constantly attempt to thwart automatic means of detection.
For an explanation or how this may have occurred, how to avoid it in the future, and for Apple's recommended solution read How to install adware.
Webroot is garbage that won't help prevent adware. Uninstall it. Be sure to follow its uninstallation instructions.
I have Apple Care for 2 more years but I don't want to keep calling them if I can find a solution to this.
You should call them, as often as necessary. AppleCare is a service you paid for. Let them work for you. I suggest you express your displeasure regarding their inept recommendation to install Webroot. OS X's software firewall is also completely irrelevant to your concern. -
I rented a video on my ipod, watched it, and now it won't go away. I can't rewatch it either. When I sync, it is not on the computer as far as rentals. Can anyone help me remove this?
See if you have enabled 'VoiceOver'…
Open Apple Menu > System Preferences > Accessibility, select VoiceOver in the sidebar list, disable that if it is enabled. You may also see a keyboard shortcut listed there (e.g. cmd+F5), it's possible you hit that accidentally -
I have the new iPad 3 and every time I touch the email icon there is a draft message stuck on the screen that won't disappear even if I touch save or delete. I've tried removing the email account and putting it back on which didn't work either. How do I get this draft to disappear?
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Or Quit the mail app.
Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button.
Go back to mail and see if it is fixed. -
Link scanner agent and loader agent pop ups that won't go away
Link scanner agent and loader agent pop ups won't go away. How do I get them to stop?
the same thing has been happening to me for a while, it doesnt seem to affect anything but i would like to get rid of it, i feel like it might be a bug.
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Pop ups re Java that won't go away
I keep getting a pop-up on my mac that says something like "to view this web content you have to install the latest Java Runtime Environment. Click here for more info and to install". I have already verified that I have the latest version Java installed. I keep getting this pop up even when I have NO browser window open (so I am not actively trying to view any web content". Any help in getting this to stop is much appreciated!
Most likely, you have a web plugin that depends on the Java runtime distributed by Apple, such as the Facebook video calling plugin or the "NexDef" plugin for watching baseball streams. If you no longer need the plugin, remove it, including its automatic update mechanism (if any) according to the developer's instructions. Otherwise, install Java.
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Hello Guys.
I have this Java pop up for several weeks now and no amount of restarting my Mac will make it go away. Also, when I go to my force quit menu, it insists I have this "safari web content" running, and I have no idea what it is. They might be related, I"m not sure, but how do I make them both go away?
The java pop up prompts me to install java (and I already have installed it, multiple times, so no use there).Oh my gosh. okay here we go. I do see the "Facebook video calling" plug in you spoke about. I know what the silverlight plugin is (that's for an exam I needed a while back but I don't think that's the problem). What should I do now? I can't thank you enough.
Facebook Video Calling Plugin
Facebook Video Calling by Skype — from file “FacebookVideoCalling.bundle”.
MIME Type
Description
Extensions
application/skypesdk-plugin
Facebook Video Calling plugin provided by Skype
Google Talk Plugin
Version 5.40.2.0 — from file “googletalkbrowserplugin.plugin”.
MIME Type
Description
Extensions
application/googletalk
Google voice and video chat
googletalk
Google Talk Plugin Video Renderer
Version 5.40.2.0 — from file “o1dbrowserplugin.plugin”.
MIME Type
Description
Extensions
application/o1d
Google Talk Plugin Video Renderer
o1d
Java Applet Plug-in
Displays Java applet content, or a placeholder if Java is not installed. — from file “JavaAppletPlugin.plugin”.
MIME Type
Description
Extensions
application/x-java-applet
Basic Java Applet
application/x-java-applet;deploy=11.31.2
Java Applet
application/x-java-applet;javafx=8.0.31
JavaFX Applet
application/x-java-applet;jpi-version=1.8.0_31
Java Applet
application/x-java-applet;version=1.1
Java Applet
application/x-java-applet;version=1.1.1
Java Applet
application/x-java-applet;version=1.1.2
Java Applet
application/x-java-applet;version=1.1.3
Java Applet
application/x-java-applet;version=1.2
Java Applet
application/x-java-applet;version=1.2.1
Java Applet
application/x-java-applet;version=1.2.2
Java Applet
application/x-java-applet;version=1.3
Java Applet
application/x-java-applet;version=1.3.1
Java Applet
application/x-java-applet;version=1.4
Java Applet
application/x-java-applet;version=1.4.1
Java Applet
application/x-java-applet;version=1.4.2
Java Applet
application/x-java-applet;version=1.5
Java Applet
application/x-java-applet;version=1.6
Java Applet
application/x-java-applet;version=1.7
Java Applet
application/x-java-applet;version=1.8
Java Applet
application/x-java-vm
Java Applet
QuickTime Plug-in 7.7.3
The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site. — from file “QuickTime Plugin.plugin”.
MIME Type
Description
Extensions
application/sdp
SDP stream descriptor
sdp
application/x-mpeg
AMC media
amc
application/x-rtsp
RTSP stream descriptor
rtsp,rts
application/x-sdp
SDP stream descriptor
sdp
audio/3gpp
3GPP media
3gp,3gpp
audio/3gpp2
3GPP2 media
3g2,3gp2
audio/aac
AAC audio
aac,adts
audio/aiff
AIFF audio
aiff,aif,aifc,cdda
audio/amr
AMR audio
amr
audio/basic
uLaw/AU audio
au,snd,ulw
audio/mp3
MP3 audio
mp3,swa
audio/mp4
MPEG-4 media
mp4
audio/mpeg
MPEG audio
mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
audio/mpeg3
MP3 audio
mp3,swa
audio/vnd.qcelp
QUALCOMM PureVoice audio
qcp
audio/wav
WAVE audio
wav,bwf
audio/x-aac
AAC audio
aac,adts
audio/x-aiff
AIFF audio
aiff,aif,aifc,cdda
audio/x-caf
CAF audio
caf
audio/x-gsm
GSM audio
gsm
audio/x-m4a
AAC audio
m4a
audio/x-m4b
AAC audio book
m4b
audio/x-m4p
AAC audio (protected)
m4p
audio/x-mp3
MP3 audio
mp3,swa
audio/x-mpeg
MPEG audio
mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
audio/x-mpeg3
MP3 audio
mp3,swa
audio/x-wav
WAVE audio
wav,bwf
video/3gpp
3GPP media
3gp,3gpp
video/3gpp2
3GPP2 media
3g2,3gp2
video/avi
Video For Windows (AVI)
avi,vfw
video/mp4
MPEG-4 media
mp4
video/mpeg
MPEG media
mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
video/msvideo
Video For Windows (AVI)
avi,vfw
video/quicktime
QuickTime Movie
mov,qt,mqv
video/sd-video
SD video
sdv
video/x-m4v
Video (protected)
m4v
video/x-mpeg
MPEG media
mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
video/x-msvideo
Video For Windows (AVI)
avi,vfw
SharePoint Browser Plug-in
Microsoft Office for Mac SharePoint Browser Plug-in — from file “SharePointBrowserPlugin.plugin”.
MIME Type
Description
Extensions
application/x-sharepoint
Microsoft Office for Mac SharePoint Browser Plug-in
Shockwave Flash
Shockwave Flash 16.0 r0 — from file “Flash Player.plugin”.
MIME Type
Description
Extensions
application/futuresplash
FutureSplash Player
spl
application/x-shockwave-flash
Shockwave Flash
swf
Silverlight Plug-In
4.1.10329.0 — from file “Silverlight.plugin”.
MIME Type
Description
Extensions
application/x-silverlight
Microsoft Silverlight
xaml
application/x-silverlight-2
Microsoft Silverlight
xaml -
-1 Delete MALEWARE SOFTWARE through a safe apple or apple advertised rescue program
- 2 MONITOR/REJECT POP UPS on safari/google chrome
- 3 Have CONTROL OVER ADVERTISING YOU DO NOT WANT TO SEE- through using filter systems in a new anti pop up software too?
- 4 DOES A PROGRAM EXIST THAT DOES ANTI POP UP ADVERTISING AND MALEWARE FIGHTING??
- 5 I ABSOLUTELY HATE OF THIS HACKING! RUINS MY BELIEF IN APPLE, SAFARI AND INTERNET SAFTEY!! HELP!The old rule of thumb was to keep 10-12 GB free. Any lower than that and you will start to have trouble. I was very close to that for a long time and never had any complaints. Now, Lion "encourages" 20% free space (on my newer 250 GB drive) so I try to keep it with more than 50 GB free.
Do you still have the original memory in that machine too? The metal plate you have to remove in the battery compartment also provides access to the RAM. Your machine will take 2 GB of RAM, possibly 3. You definitely want to max that out too.
Regardless, you definitely need a new hard drive. When Apple switched to PC components, they had to take a quality hit. These 2.5" notebook hard drives are not very reliable. I'm surprised your hard drive hasn't died by now. I usually get a new hard drive with every major OS upgrade. A $ 50 investment every couple of years is no big deal.
Unfortunately, you (and I) suffer from being an early adopter in 2006. Those 32-bit machines only accept 2 GB RAM (maybe 3) and are only 32-bit so they can't be upgraded to Lion. Because of this limitation, you won't see as dramatic an improvement as you would with a 2007 machine. If you run more than a couple of applications, your hard drive is always going to have to be doing some VM work. My 2006 machine has even lost its bluetooth. I gave it to my brother. My very similar 2007 Macbook is still running great.
So, you must get a new hard drive because your old one is likely on death's door. If you don't have at least 2 GB - get it. If you can't afford a new machine, you might want to consider an SSD. That might help mitigate your RAM limitations. You can spend from $ 100 to $ 350 and get a dramatic speed improvement. -
Safari popups that won't go away
I think that I accidentally clicked something I shouldn't have and now I had all these popups going on and I keep "okay"-ing them but they just keep popping up again and I don't know what to do. I've already restarted my computer, but every time I open the Safari app the webpages and the popup warning things keep coming back no matter how many times I try to click out of them. And the popups have number on them for me to call, but I don't think they're very reliable because they are giving two different numbers so I don't know which one would be legit enough for me to try I don't want to mess up any more than I already have
1. Click here and follow the instructions, or if there’s a type of adware not covered by them on the computer, these ones. If you're willing to use a tool to remove it(you don't need to, but may find it easier), you can instead run Adware Medic; this link is a direct download.
2. None of those numbers are legitimate. If you can’t simply dismiss those popups, choose Force Quit from the Apple menu, close Safari, and then launch it with the Shift key held down; if that doesn't work, temporarily disconnect the computer from the Internet.
(123729)
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