"There is a problem with a family member's previous purchase"

I keep getting an error message saying "There is a problem with a family member's previous purchase. Ask the family organizer to update their billing information."
I AM the family organizer.
I recently had to get a new debit card. When I updated the debit card information - I've received this message ever since. I've gone back in and updated the information twice after to make sure it is correct and it is. Yet I continue to get the error message.
I can't purchase or update any apps and can't purchase music or movies, etc.
And it really aggravates that Apple wants me to pay to get support on how to PAY them. Argh..
Anyone know how to fix this?

I had the exact same problem. I cancelled a credit card that was used as my iTunes registered card. Even though I'm the family organizer, I was not able to update my credit card info to my new card: I received the annoying "Ask your family organizer to update their billing info" message. After spending 45 mins on the phone with Apple Support, they found the problem. There was a pending credit card charge that my wife had made on her phone that needed to be paid before any changes could be made to the account. The problem was that she was unable to provide credit card details as long as I was the family organizer and I was unable to provide credit card details as long as she had an outstanding balance.
The solution suggested by Apple was for my wife to leave family sharing temporarily, update the credit card info to pay the outstanding balance and then re-join the family. This worked. The downside is that there is an annual limit on how many times (2?) that you can join a family so this workaround is clearly not a sustainable solution. Apple needs to fix this bug in their payment system to (1) make the error message describe what is happening and (2) provide a way of updating credit card details without having to leave the family.

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There is a billing problem with a family member's previous purchase

I recently updated my credit card expiration date and CID. This credit card is the authorized shared payment medium for my "family" group.
I am the family organizer and two other individuals are "adults".
Now, when attempting to update applications via the app store on my own devices, I get the following error message:
There is a billing problem with a family member's previous purchase. Ask the family organizer to update their billing information.
I have a valid card entered and the rest of my billing information was accepted via the apple store.
Thoughts?

SAME PROBLEM, BUT STARTED WITH: What I figured out how to do (ON MY OWN) while on hold with Apple all day yesterday. You have to actually END THE FAMILY COMPLETELY. From there, make sure you add a CREDIT, not a debit, card to the account as your primary source of funds. Now, that should correct everything, right?!? The whole reason I was having to do this was due to the fact that Apple now allows 'child accounts', so I didn't have to make my 9 and 11 year old children appear to be 13 just to have an appleID. This birth-year change can be done at appleid.apple.com under the security questions section (scroll to the bottom to find). From this point you will be prompted to verify the birthdate change and to make it a Child ID. Approving this process became a problem because I did not have a CREDIT card on file to prove I was an adult. Very upsetting. Anyhow, all of that got taken care of, and I am now unable to do any updates, and my children are not able to download the apps and games they want from 3000 miles away when they "Ask to Buy". I'll be calling Apple (again) and will re-post if I find anything out, since not much is being done about this situation.

I share a photo stream with a family member. Is there a way to make it so we have separate photo stream but still use the same apple id?

i share a photo stream with a family member. Is there a way to make it so we have separate photo stream but still use the same apple id?

You'll want a separate iCloud account for each user in addition to the main Apple ID used for purchases.
Let's say you have a family of four (husband, wife, and two children). Here is what you will need:
Main Apple ID for shared purchases in Tunes (everybody will be using this)
iCloud (Apple ID) account for husband
iCloud (Apple ID) account for wife
iCloud (Apple ID) account for child 1
iCloud (Apple ID) account for child 2
Yes, you can have both an Apple ID and iCloud account setup on the same device. On each iOS device, setup the main Apple ID account for the following services:
iCloud (Photo Stream and Backup are the only items selected here).
Music Home Sharing
Video Home Sharing
Photo Stream
Additionally, on each iOS device, add a new iCloud account (Under Mail, Contacts, Calendar) that is unique to each user for the following services:
Mail (if using @me.com)
Contacts
Calendars
Reminders
Bookmarks
Notes
Find My iPhone
Messages
Find Friends
FaceTime
On your individual Macs (or Mac accounts), use the main Apple ID in iTunes. Then, use the unique iCloud account in/for iCloud.
Now that everbody is using separate iCloud accounts for your contacts, calendars, and other things, it will be all be kept separate.
The only thing that is now 'shared' would be iTunes content (apps and other purchases), backups via iCloud (if enabled), and Photo Stream (if enabled).

I just order 8 calendars from iPhoto and they came to me fine. Now I need to order two more but when I go thru the process I get a message saying:unable to assemble calendar. There is a probleme with the photo with the file name"(Null)" more........ .

Would someone be able to explain to me the following issue with Iphoto?
I ordered 8 same calendars for my soccer team and received them fine. Although a couple of pictures on it are a little off (out of focus). I need to order two more of the same calendars but when I go thru the process ireceive an error message saying:
"Unable to to assemble calendar" There is a problem with the photo with the file name "(Null)" The full resolution version of this photo either cannot be located or is corrupt. Please replace this photo or delete it from your calendar.
How can I fine this "corrupt" photo? How did it go thru with the first batch of calendars but won't go thru now?
Thank you for your help.

Apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Since only one option can be run at a time start
with Option #4 and then #1 as needed.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
2 - click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT

I can not upgrade to quicktime 7.7.3 for windows vista. Error message says there is a problem with the program installer. Any clue as to how to get around this.

I can not download quicktime 7.7.3 for windows vista. The error message says that there is a problem with the windows installer. Any clues?

The error message says that there is a problem with the windows installer.
What's the precise text of the message, please? (There's a few different ones I can think of that you might be getting.)

"there is a problem with adobe acrobat/reader. if it is running please exit and try again. (523.523)

We are getting the following error "there is a problem with adobe acrobat/reader. if it is running please exit and try again. (523.523)" and a gray screen appears (Image not viewable) with multiple users. We are using Adobe Reader XI (11.0.05) and (11.0.06). The current workaround is to log off the website and log back in. Once the user logs back in, the pdf will appear. However it occurs anywhere from 2-8 times in a day. Anyone else having this issue or know of another workaround? Any suggestion with how to fix? Please help!!

Hi Valerie,
Please let me know the version of Adobe Acrobat/Reader & operating system installed on your computer?
Also, try this:-
Launch Adobe Reader/Acrobat.
From the menu, choose Edit -> preferences -> General
Uncheck the option for "Enable Protected Mode at startup"
Restart the Adobe Reader and web browser.
Regards,
Aadesh

My App Store won't let me download free apps because there is a problem with the rece t purchase and she. I fill the credit card details in it is saying it is declined, I cannot download any apps until this is fixed

I am trying to download FREE apps but I can't download any without billing information. Showing up and saying there was a problem with a recent purchase and when I put credit card details it is saying its declined, help? I can't download no apps until this is fixed?

This is happening to me too. I'm looking for anyway to fix this its getting very annoying not being able to update apps.

My iTunes says that there is a problem with my ipod and i have to restore it, but i bought songs on my itunes on my ipod not on the itunes on the computer so i have not transfered purchases and now it wont let me how doi restore without losingmy newsongs

So my itunes says that there is a problem with my itunes and i have to restore it but i have purchased ne songs through itunes on my ipod not through the computer so of course i would have to transfer purchases on my ipod to the computer before i restore it so it does not delete everyting and then i cant back them up. So i went to transfer purchases and It wouldent let me. So how do i transfer my purchases before i restore my ipod so i can back it uup so i dont lose everything. Thanks

There is a backup plan after doing the Restore. Read this.

App Store saying there is a problem with a previous purchase but i havent bought anything

My AppStore and iTunes wont let me download anything as it is sayin there is a problem with a previous purchase. I havent bought anything & now cant download anything. Even free apps. Help?

No one here can help you. Contact iTunes support & see what's going on:
http://www.apple.com/support/itunes/

My iphone says "theres a billing problem with a previous purchase please go to purchase history to correct the problem" but when i go to it nothing happens and is not telling me nothing Now i cant download no apps

My iphone says "theres a billing problem with a previous purchase please go to purchase history to correct the problem" but when i go to it nothing happens and is not telling me nothing Now i cant download no apps

You can contact the iTunes Store Customer Service department at no charge using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your problem to them.
Copied from Varjak Paw in :https://discussions.apple.com/thread/2598671

HT3552 I have been trying to download apps from the app store and every time it tells me there is a problem with my previous billing and direct me to put in new billing information and every time i do that it still will not let me download any apps.

I have been trying to download apps from the app store and every time it tells me there is a problem with my previous billing and direct me to put in new billing information and every time i do that it still will not let me download any apps.

Have a look here > http://support.apple.com/kb/TS1646

TS3297 my app store or itunes will not let me download anything or update anything it says there is a problem with your previous purchase can some one help

it wont let me download anything or update anything it says there is a problem with my previous payment thanks

Yes, you will need to pay it. Contact iTS for more info.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

1 year ago i installed Elements 12 on my PC with a serial number. Today i have installed Elements 12 also on my laptop. But,...there is a problem with validation of the serial number on my laptop. Is there a need to validate Elements or will this progra

One year ago i installed Elements 12 on my PC with a serial number and it was OK.
Today i have installed Elements 12 also on my laptop.
But,...there is a problem with validation of the serial number on my laptop. Is there a need to validate Elements or will this program real disapeare in 7 days?
Hans

Hi,
Since you already have one copy activated the serial number must be logged in your account details - I would first check that the one logged and the one you are attempting to enter are the same.
You can check your account details by going to www.adobe.com and clicking on Manage Account. You need to sign in with your Adobe Id and then click on View All under Plans & Products. Next click on View your products and after a while it should produce your list.
If there is a problem with the serial number, only Adobe can help you there (we are just users). Please see the response in this thread
First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help! I am not a technical person, I just want to be able to use Photoshop Elements and ge
Brian

Every time I try and update my iphone 4 to ios 7.1 in iTunes 11.1.5 it says "connection reset" even when there is no problem with my connection

I have an iPhone 4. I use iTunes 11.1.5 on my Mac. I am trying to update to ios 7.1 through iTunes, but every time I do that, I get a "connection reset" error, even when I know there has been no problem with my connection.
The exact error message is as follows:
"There was a problem downloading the software for the iPhone "Anne's iPhone". The network connection was reset.
Make sure your network settings are correct and your network connection is active, or try again later."
I have checked several times. There is no problem with the connection, and I have tried to download the software several times today.
Any help you can give me would be appreciated.

Just managed to successfully download the update, having retried five or six times. I did unplug my phone while the download was taking place (had asked iTunes to download only, not to update) -- suspect this had no bearing on it whatsoever, and that persistence is the only way here.

I am trying to install iTunes on my PC, but I get this error: "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor." Help!

I am trying to install iTunes on my PC (using Windows 8.1), but I get this error: "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor." The iTunes file (64-bit) I am trying to install, is named "iTunes64Setup.exe". What seems to be the problem? Help!

Hey madnest,
Thanks for the question. After reviewing your post, it sounds like you are having difficulty installing iTunes in Windows. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
Issues installing iTunes or QuickTime for Windows
Thanks for using Apple Support Communities.
Have a nice day,
Mario

"There is a problem with a family member's previous purchase"

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