There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (4:4)
Trying to open a streamed PDF in an IFRAME in Internet Explorer 9 on my Win7 64bit machine.
This results in the following dialog:
There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (4:4)
The PDF is streamed (not read from disc) from a servlet in our Java WebSphere environment and the call looks like this:
https://intranetserver.com/myapplication/OpenDocumentServlet.pdf?documentToOpenID=1
The Servlet sets content-type header application/pdf and content-length and writes the bytes to the buffer.
Does the error dialog even come from Acrobat? When the dialog opens there is no active AcrReader process visible in task manager.
Please advise!
Meddelandet redigerades av: p b
Solved. Our IT dept. responsible for packaging and deployment repacked and redeployed 11.0.9. Unknown what changes were made to make it work.
I don't know what acrofix.exe is; can you explain?
Issue
Nothing happens when you launch Acrobat 30 days after installing a CS6 suite.
Solutions
Important: Perform the solutions below in order. Do not continue further if an earlier solution resolves the problem.
Solution1: Install the patch for Acrobat installed as part of a CS6 (Windows Only)
1. Log in to your Windows computer as an Administrator.
2. Click the following link to download the patch file:
Acrofix.zip
3. When prompted "Do you want to open or save this file?,” click Open.
4. Extract the file. The location varies depending on your operating system and the utility.
5. Double-click the extracted Acrofix.exe to begin the execution.
6. If the execution is successful, Command Prompt closes automatically.
7. When the execution is complete, launch Acrobat.
or
Solution2: Install the patch for Acrobat installed as part of a CS6 using Command Prompt (Windows Only)
1. Run the Command Prompt as an Administrator.
2. Navigate to the location of the extracted hot fix in Solution 1 (Step 4).
3. Type Acrofix.exe to execute it.
4. If the execution is successful, Command Prompt shows Exit Code:0
5. When the execution is complete, launch Acrobat.
Solution 3: Reactivate Acrobat through another Suite product
I will try your cleaner, thanks
[private data removed]
Similar Messages
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We are getting the following error "there is a problem with adobe acrobat/reader. if it is running please exit and try again. (523.523)" and a gray screen appears (Image not viewable) with multiple users. We are using Adobe Reader XI (11.0.05) and (11.0.06). The current workaround is to log off the website and log back in. Once the user logs back in, the pdf will appear. However it occurs anywhere from 2-8 times in a day. Anyone else having this issue or know of another workaround? Any suggestion with how to fix? Please help!!
Hi Valerie,
Please let me know the version of Adobe Acrobat/Reader & operating system installed on your computer?
Also, try this:-
Launch Adobe Reader/Acrobat.
From the menu, choose Edit -> preferences -> General
Uncheck the option for "Enable Protected Mode at startup"
Restart the Adobe Reader and web browser.
Regards,
Aadesh -
I keep getting this message when trying to open a file.
Error: there is a problem with Adobe Acrobat/Reader If it is running, please exit and try again.I have the same problem also but solved with the solution from http://www.brain-cluster.com/blog/orange/2011/03/06/there-problem-adobe-acrobatreader-if-it-running-please-exit-and-try-again
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Can any one help me with this problem??
Hi garryw,
What version of Reader are you using, and are you on Mac OS or Windows? Do you get the same error when you try to print other PDF files, or is the problem specific to one PDF?
For starters, please try the solutions listed in this thread: Re: There is a problem with Adobe Acrobat /Reader. If it is running ,please exit and try again.(0:104)
Let us know how it goes.
Best,
Sara -
error message: there is a problem with adobe acrobat reader. if it is running please exit and try again (0:104) How can I fix this?
Hi Claudio, Thanks for your assistance. I'm still confused. When I click on this site it tells me: To view this FTP site in Windows Explorer, CLICK PAGE, and then click Open FTP Site in Windows Explorer. I do not see "Page" on this list. There is a "pace"... though.
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I am recieving this message:
There is a problem with Adobe acrobat Reader, if it is running, please exit and try again (103:103).
I used to be able to open pdf files directly in Explorer now I just get a blank screen and Done. Can anyone help me please?http://www.essexinfo.net/queens-road-residents-association/assets/documents/village-voices is one example but a whole lot of the material which has been uploaded as pdf files over the last four years is now unviewable - if you click on the link you just get a black page. The main site url is http://www.essexinfo.net and our site is the Queens Road Residents Association. I have just gone through every link on the site and a number of links when clicked on will not bring up the material. I tried going into Adobe 10 on my computer and disenabling protected mode as was suggested on your forum and at first when I went back into the essex info site it seemed to have worked when I clicked on a link that had only produced a black page. However when I went back to test all the other links I found that the problem was still re-occuring. This is really weird as the site and my connections to it which I sometimes make by directly accessing the site and sometime via a link from our QRRA blog have always worked perfectly with no problems up to now. I downloaded adobe 10.1 on 8 March 2011.
I contacted essexinfo separately but they said everything seemed to be OK at their end working from within the system.
If you can help I would appreciate it.
Pat -
Hi,
I am getting the above error message when I try to view a PDF document from within a website.
If I navigate to the folder location where the PDF is stored and launch it from there it will open without any problems. If I go to other PCs and try to launch the same files from the same website then they will be OK. It just appears to be from this one PC.
Abode Acrobat 9.1
Internet Explorer 8
Windows 7 (32bit)
I think the issue is that someone has tried to install Adobe Reader 10 on the same PC and it has failed and left something behind (am sure I read somewhere that Adobe Reader and Acrobat can't be on the same PC as it causes issues).
I've checked C:\Program Files\Adobe and removed all references to Reader. Done the same to the Registry. Could it have installed anything anywhere else? Is there a way to make sure a failed install has been removed completely?
Thanks,
BruceHi Bruce33,
You can use the Acrobat cleaner tool to remove Acrobat / Reade completely from the machine.
You can download the tool from : http://labs.adobe.com/downloads/acrobatcleaner.html
Also make sure you update Acrobat 9 to the latest patch i.e. 9.5.5 and check.
Regards,
Rave -
Message there is a problem with Adobe Reader/Acrobat. If it is running please exit and try again. 0.104
It is usually quicker to get a reply if you provide all relevant information, e.g. your operating system / your Reader XI version.
-
How does one fix error message "There is a problem with Adobe Acrobat/Reader.
If it is running, please exit and try again. (6:6)http://www.essexinfo.net/queens-road-residents-association/assets/documents/village-voices is one example but a whole lot of the material which has been uploaded as pdf files over the last four years is now unviewable - if you click on the link you just get a black page. The main site url is http://www.essexinfo.net and our site is the Queens Road Residents Association. I have just gone through every link on the site and a number of links when clicked on will not bring up the material. I tried going into Adobe 10 on my computer and disenabling protected mode as was suggested on your forum and at first when I went back into the essex info site it seemed to have worked when I clicked on a link that had only produced a black page. However when I went back to test all the other links I found that the problem was still re-occuring. This is really weird as the site and my connections to it which I sometimes make by directly accessing the site and sometime via a link from our QRRA blog have always worked perfectly with no problems up to now. I downloaded adobe 10.1 on 8 March 2011.
I contacted essexinfo separately but they said everything seemed to be OK at their end working from within the system.
If you can help I would appreciate it.
Pat -
when i try to open docs in mail box i get an error msg : "there is a problem with adobe acrobat/reader. If it is running please exit and try again (1014:1014)"
I have the same problem also but solved with the solution from http://www.brain-cluster.com/blog/orange/2011/03/06/there-problem-adobe-acrobatreader-if-it-running-please-exit-and-try-again
-
Message that says there is a problem with adobe/acrobat/reader
Can't view or download from internet. Message that says, There is a problem with Adobe/Acrobat/Reader. If it is running, please exit & try again.(0:104)
Hi Ciny Lu,
Please try steps mentioned here: http://forums.adobe.com/message/4605418
~Deepak -
I'm trying to access some web PDF files via SharePoint Application but i got this error message "there is a problem with adobe acrobat reader please exit adobe acrobat reader and try again 101:101"
my operating system is Win 7 and I'm using Adobe Acrobat Pro 11.0I'm having the same problem. Only I have Windows XP and at the end of the error message it shows 103.103. Please let me know if and when you get an answer or remedy to this problem. Thanks!
-
I am getting an error when i am opening an pdf document inside an other application (Attensity Respond).
"There is a problem with Adobe Acrobat/Reader. If it is running, please. exit and try again (127:0)"
I am using Adobe Reader Version 10.0.1 installed under Citrix XenApp 6.5 Windows 2008R2.
Has anyone an idea how to fix this issue?
Thanks
MartinI don't know what this means. All I can suggest that you try updating your old Reader version to the latest (10.1.9 or 11.0.6).
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I cannot access adobe acrobat/reader on my computer, all I get is a message "there is a problem with adobe acrobat/reader please exit and try again 103.103. I never had this before
Hi Pat,
I am having the same problem as silverstardad68 My operating system is Windows XP SP 3.. The version of Adobe Reader is 11 and it is online PDF. I am 73911939.
Hope you can help me.
Thanks -
YOUR Message "There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (0:104)" keeps occuring when trying to read.
Hi tanjam38435898,
Please refer this thread Links as it seems relevant to your query : Re: Error Code 0:104
hope that helps
Regards,
Rahul -
We have Adobe Reader 8.1.3 set to open in the browser.
We are trying to open PDF files within IE Browser. While opening multiple documents in the IE Browser, we get "There is a problem with Adobe Acrobat/Reader. Please exit Adobe Acrobat/Reader and try again." error, once we click on the "OK" button, PDF file opens in the Adobe reader. This happens randomly while some files open up in IE Browser and some files get the above mentioned error message and open in the Adobe Reader.
We need to open all the PDF files in the IE Browser. Any input is greatly appreciated.I may be better off without the tool bar, but I have found anohter solution;
. Open Adobe Reader,
go to edit menu,
under Preferences
go to Internet, uncheck "Display pdf in browser"
The pdf files then open, but not in the browser
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