There is a software being advertixed called mackeeper. said to speed up Mac performance etc. is this Apple supported?

there is a software being advertixed called mackeeper. said to speed up Mac performance etc. is this Apple supported?

No, that is malware. Do not download it.
If you have already downloaded it, you may need a complex procedure to uninstall it.
If it were good, you would already know about it. It would not appear in pop-up ads like the SPAM that is is.
If it were needed to maintain your Mac, Apple would have included it.

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My send messages are not being captured. Matt said to right click the folder, etc. What folder? Where?

Only the subject shows up above the line. MattAuSupport said to right click the folder, select properties and repair. But what folder are you talking about? Where will I find it?

To answer your question, it would be the folder that you are complaining about. So back to you, What folder are you having problems with? The Sent folder? Then that would be the one to right click to repair.
It is kind of like flat tires. You repair the one the air came out of.

My mac book air has a virus which is creating a lot of issues...how do i get rid of it? is there a free software to detect it and remove it?

my mac book air has a virus which is creating a lot of issues...how do i get rid of it? is there a free software to detect it and remove it?

There is no need to download anything to solve this problem.
You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

It's some time the monitor of my MacBook Pro presents dark zones at the bottom. I suppose it depends on the lamps. Do you confirm? Is there anything I should do before calling for assistance?

It's some time the monitor of my MacBook Pro presents dark zones at the bottom. I suppose it depends on the lamps. Do you confirm? Is there anything I should do before calling for assistance?

Carolyn Samit wrote:
You can run the Apple Hardware Test.
I agree with Carolyn. If that doesn't show anything, Apple has more comprehensive tests. Call an Apple Store and make an appointment with the "genius" bar (free). I don't think an SMCReset is going to help in this situation, but if it was my Mac, I'd try it: http://support.apple.com/kb/HT3964

My 2G ipod is not being recognized by itunes 10.7 on my mac.

When I start the system with the iPod connected,
the lights flash the color orange as if the battery is being charged,
but itunes does't show the ipod icon.
When I start the system and then connect the ipod, this orange light flashes three times and dies.
> I've tried reinstalling itunes.
It worked at first, but then the problem returned.
> I've reseted the ipod and not solved.

Have you tried the other troubleshooting suggestions in this Apple support document?
iPod not recognized in iTunes and Mac desktop
Does the iPod show up in System Profile -> USB? You can find this application in your Utilities folder.
B-rock

Has anyone received advertising for software called "Mackeeper". Does anyone know if this is supported by Mac, and has anyone used this software?

Has anyone reveived advertising for software called "Mackeeper". Does anyone know if this software is supported by Mac, and has anyone used this software?

Thanks Kappy, I let it do the scan and when it stopped halfway through and demanded registration I stopped and deleted it. I still have the icon in the menu bar at the top of the screen and don't know how to remove it. If this is not possible I can live with it. I am new to Mac and have trouble divorcing myself from my old PC habits!

I have a new Mac computer that has imovie. I recently made a movie that i would like to burn to a DVD. I hear that idvd is no longer being sold. Is there software on the computer that i can use to burn a dvd or is there a recommended software to use?

I have a new Mac computer that has imovie. I recently made a movie that i would like to burn to a DVD. I hear that idvd is no longer being sold. Is there software on the computer that i can use to burn a dvd or is there a recommended software to use?

There is no really satisfactory substitute for iDVD to burn video files from iMovie.
Whilst Macs with a Superdrive continue to be able to burn video DVDs, the software for so doing, iDVD, is no longer included in the iLife bundle that comes with OS 10.7 Lion (which also omitted iWeb) or will come with OS 10.8 Mountain Lion. And it is no longer included in the iLife 11 from the online Apple Store: http://www.apple.com/ilife/. Your only solution is to look on Amazon or eBay and try to get an older version that includes iDVD 7, i.e. iLife version 9 onwards. You should also do this if you plan to buy a new Mac anytime soon, as stocks of iLife that include iDVD will not be available for ever.
However, the vastly more expensive FCPX can burn a DVD without iDVD or DVD Studio Pro involvement, but lack the themes etc of iDVD. Also, of course, there is Roxio Toast, which is the best software for burning anything but again does not offer the flexibility of iDVD.

I have a dilema i use a programme called Mackeeper i accidentally moved several files to my trash,i would like to put the files back where they belong but put back option is in grey and wont work??

I have a dilema i use a programme called Mackeeper i accidentally moved several checked files to my trash BUT i didnt delete them,i would like to put the files back where they belong but the put back option is in grey and wont work?? i have spoken to Apple and to no avail !!!
Mackeeper moved my files to my trash so i pulled them out of my trash to my desktop it has copied them to my desktop as well as kept them in my trash!!
im so confused and things are not working properly anymore such as my google chrome for example...all my book marks are gone BUT i can go to the google file which is out of place on my desktop and view all my bookmarks data...ALL of my files still exist but they are just out of place now which is making it hard for certain options on my computer to work...
the files includeAccounts,address book plug-ins,addressbook,Adobe,AIM,Alfred,Anquet Maps,Apple,Asramsoftware,Audio,Automatically add to itunes,facebook,facebook 15-53-13-329,faxfresh,five details,flipping book photo album, font collections, fonts, forismatic,Garageband,Gimp,Google,Google 15-53-13-344,icloud,icons,idocument lite,ilife media browser,ilifepage layout,internet plug-ins,ip scanner,itext express,itunes,iweb,Keyboard layouts,Keychains,launch agents,Librarian,limit point software,logs,mail,mail 15-53-13-895,messages,metadata,mobile documents,mobiscope,moso,movie effects,mozilla,MPlayerx,mywebcamBroadcaster,Native instruments,Skype and LOADS more......
HOW do i get this stuff back to where it is supposed to go so that these programmes work properly again???? i also used delete and command but that did not work either,like i said i have not emptied my trash and ALL the info is there its just totally out of place and the put back option will not work sor some reason!!??? im running 10.8.5 imac someone PLEASE help me!!
i have not set up time machine either but i do back up to a site called backupblaze...

Step 1
Remove "MacKeeper" as follows.
"MacKeeper" has only one useful feature: it deletes itself.
Note: These instructions apply to the version of the product that I downloaded and tested in early 2012. I can't be sure that they apply to other versions.
IMPORTANT: "MacKeeper" has what the developer calls an “encryption” feature. In my tests, I didn't try to verify what this feature really does. If you used it to “encrypt” any of your files, “decrypt” them before you uninstall, or (preferably) restore the files from backups made before they were “encrypted.” As the developer is not trustworthy, you should assume that the "decrypted" files are corrupt unless proven otherwise.
In the Finder, select
Go ▹ Applications
from the menu bar, or press the key combination shift-command-A. The "MacKeeper" application is in the folder that opens. Quit it if it's running, then drag it to the Trash. You'll be prompted for your login password. Click the Uninstall MacKeeper button in the dialog that appears. All the functional components of the software will be deleted. Reboot.
Failure to remove MacKeeper will result from neglecting any one of these points:
Quit MacKeeper before dragging it to the Trash.
Don't empty the Trash after dragging the application to it. Let MacKeeper delete itself.
Don't try to drag the MacKeeper icon in the Dock to the Trash.
Here are some general suggestions. If you want your computer to be usable, don't install crapware, such as “themes,” "haxies," “add-ons,” “toolbars,” “enhancers," “optimizers,” “accelerators,” "boosters," “extenders,” “cleaners,” "doctors," "tune-ups," “defragmenters,” “firewalls,” "barriers," “guardians,” “defenders,” “protectors,” most “plugins,” commercial "virus scanners,” "disk tools," or "utilities." With very few exceptions, this stuff is useless, or worse than useless.
The more actively promoted the product, the more likely it is to be garbage. The most extreme example is the “MacKeeper” scam.
The only software you should install is that which directly enables you to do the things you use a computer for — such as creating, communicating, and playing — and does not modify the way other software works. Never install any third-party software unless you know how to uninstall it.
Step 2
Restore from the last backup that predates the unwanted changes.

HT4972 I have an iphone 4s and it's telling me that there is a software update available to iOS 6. When I got to "settings" on my phone, the "download and install" tab is not highlited and I can't click on it to get the update.

I have an iphone 4s. I have an alert that there is a software update available to iOS 6. When I got to the settings tab, the "download and install" button is not highlited and I can't click on it. Below that, it says that this update requires a Wi-Fi network connection to download. So I connected my phone to my computer and tried to update throug itunes. When I clicked the update tab on itunes on my laptop, an alert pops up that says I need to be connected to the internet for th update to take place. I am confused because I am connected to the internet, but for some reason the connection is not being recognized when I try to update.
I am using a Gateway laptop and my internet connection is a verizon 4g device that I plug into a USB port. I feel like this should be so simple but have not been able to figure it out even when I called Apple and spoke to a rep...help!

In order to download to your phone over the air, you need to be connected to WiFi.
It's possible the Internet connection through Verizon is not stable enough for the downlaod to begin (it is a very large download).
You might want to head over to Starbucks with your laptop for the afternoon and see if you can download it over their WiFi.

Is there a number that I can call?

I need to speak to a human being. I want a refund for a purchase that I have made on the Apple Store. I have been unable to download the video for two days now.
I tried the methods on the Apple website to fix the issue, I tried 3 other methods as well that some users had reported fixed the problem. I tried old versions of iTunes. I tried restarting my computer, deleting download cache, changing anti-virus settings, messing with permissions, making my network trusted, ect. ect. I even emailed support telling them this, and they of course gave me an email from some Indian guy telling me to do exactly what I said I have already done.
I don't want support or troubleshooting. I paid to watch a movie right then, right there. I did not pay to spend days trying to get this God aweful program to work so that I could receive the product that I paid for. I paid for the product, and Apple has failed to deliver it. I am very clearly receiving this error IN ERROR. None of the conditions that normally cause this error as noted on the site exist on my computer, so the problem is with Apple's software, and therefore, with their product delivery method.
So, what number can I call?

Here's a long shot, but if you want to try it, it might help:
Quit iTunes
Open the Start menu.
Choose All Programs > Accessories > Command Prompt
At the command prompt, type the following (including the quotation marks):
"C:\Program Files\iTunes\iTunes.exe" /removePref storefront"
Then try the download again, either from the Check for Downloads or the Purchased area. This was suggested by another user, and while it wasn't for the exact symptoms you describe, it's similar enough that it would be worth the attempts.
If that still doesn't help, then it would seem to be a corrupted download and the iTunes Store will have to address the issue.
I know it's frustrating when you can't get past the "canned" messages, but give it one more try. If you still can't get resolution, you can try calling Apple Customer Relations - 800-767-2775 in the US - explaining that you can't get past the iTunes Store canned responses, and see if they can get someone to provide you with specific help for your situation.
Regards.

I used a third party programme called Mackeeper UGHHH,it moved loads of files to the trash now i do not know where they originally came from or belong!! the put back option is in grey??how can i manually put these files back where they belong?SO upset!!

I used a third party programme called Mackeeper UGHHH SOOO Stupid i know,it moved loads of files to the trash now i do not know where they originally came from or belong!! the put back option is in grey??and will not work even when i highlight one by one!!
how can i manually put these files back where they belong?
i know i should have used time machine but i have not set it up and its too late for that now
i have been researching and racking my brain on how to put these folders and contents of them back to where they once were all of the contents of the folder are still in tact AND i have not emptied my trash,my programmes and some of my apps are not working properly now...i use my computer alot for making music and things are jumbled up now...
is there anyone out there who knows the answer to my prayers on how to go about putting these folders/files back to where they came from to restore functionality to my mac..Yes and thank u if u were going to tell me i HAVE un installed mackeeper...A very sad and upset Mac user!! Cheers Shane

hello there thank u so much for ur reply!! ok i uninstalled mackeeper now and the put back option is still in grey im so confused...i tried restarting my computer like u said and put back still in grey??!! the files that are in my trash are everything from Accounts,address book plug-ins,address book,adobe,aim.........then stuff like apple,Audio,....to caches color pickers,colors,com.apple.TCC,to DVD player to facebook,google to ilifemedia browser to itunes to keychains to movie effects,preferences printers to skype...my Native instruments files BUT not all of them my garage band but not all of it...it seriously looks like my whole library is in the trash i tried to put things back where i THINK they belong and it just added the item or folder under where i thought it went and didnt restore functionality to for instance google chrome and all my book marks are there....they seem to be only certain things from my library that would have added some functionality to apps and programmes like my garageband is missing stuff photobooth wont work so on.......kinda looks a bit like this thats only the half of it!! Cheers shane!!!

I put a case on my iPod touch 5 and now there is no sound coming from the speaker. The head phones work though. I called Apple Support and the 2 people I spoke with seemed baffled. Has this happened to anyone and how do I resolve this?

I put a Griffin case on my daughter's iPod Touch 5 and now there is no sound coming from the speaker. There is sound when we use the headphones. Is there a mute function that I may have switched on and if so how do I turn it off?
It was a gift bought by her Godparents in January and I live in the islands so I can't just drive it back to the store to have them look @ it!
Called Apple Support and spoke to 2 people who seemed baffled and who could only suggest I reset the device. Who h has not helped.
HELP!!!!!!!

- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself
iPod Touch Repair – iFixit

Is there a phone number I can call to talk to a live person about help with Lightroom issues ?

Is there a phone number I can call to talk to a live person about help with Lightroom issues ?

well the reason I wanted to talk to someone live because it would take forever to explain everything on here But anyway, here goes. I have an HP Pavilion Notebook with Intel Core i5-323om CPU @2.60 GHz and 8 gb ram 64bit. I am trying to run Lightroom 5.7 on my laptop and having major issues. I use an external hard drive for the storage of my photos. When I try to use Lightroom I run into many issues: Flickering of the screen, freezing up, slow, the loading circle just goes round and round lol. If I go to the washroom or leave the computer for even a minute it freezes up. I have to keep pressing Ctr/alt/delete to bring it back when it flickers. I have to constantly exit out of the program and restart it to be able to edit even just a couple of photos and then it starts acting up again.
I have tried un-installing and re-installing, updating everything on my pc, changing compatibility settings, updating development settings, I even took the laptop into have it looked at and they did all kinds of updates etc...and still couldn't figure out why it wasn't working for me. I have gone through the lists of troubleshooting for LR problems and there just seem to be nothing that works.....I have made new catalogues, moved them, tried using the software on my pc without the EHD, etc etc.......I have tried EVERYTHING...I think.....so I was looking for some answers as to why this is happening....

Is there a security software that can be downloaded to the IPhone?

Is there a security software that can be downloaded to the IPhone? My insurance agent has warned me of an activity called "smishing" which can harness personal and financia info.

Did you make any effort to discover what he was talking about with smishing?
It is a contraction of sMS phishing.
See http://en.wikipedia.org/wiki/SMiShing
As you can see this is first of a text messaging based social engineering technique that attempt to get you to bite on a false statement to allow them entry in your ohone. On top of which as Razmee209 says you don't have to worry about unless your phone is jailbroken. A non-jailbroken iPhone will not be effect if you are suckered into the bite of the attack.
Allan

2 questions, 1 I tried to download developer preview 2, and it did not complete and now I cant redeem again. Is there a way to fix without calling the 800

2 questions, 1 I tried to download developer preview 2, and it did not complete and now I cant redeem again. Is there a way to fix without calling the 800, 2 if i put all itunes in the cloud do i have to store it on my machine still, can i delete movies etc, on hard drive

If you mean the Developer preview of OS X 10.8 Mountain Lion you need to be posting this to the appropriate developer forum or AppleSeed forum. We can't help you with software that hasn't been released.
Your second question seems to be related to iTunes Match, yes? Try posting it in that forum.

There is a software being advertixed called mackeeper. said to speed up Mac performance etc. is this Apple supported?

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