There is a trial still going on after I paid for the product

So I basically did a free trial for photoshop cc and now its over. I then paid 9.99 a month for photoshop and lightroom but I never got the license number all I got was a code with numbers and letters, I tried entering that code into the license code thing but it won't accept numbers! How can I find my license number. BTW I am on a mac and I paid online, hope that info helps at all!

Moving this discussion to the Creative Cloud forum.
MarilynDiPasquale if you are attempting to enter a redemption code then I would recommend reviewing Redemption Code Help. The page provides guidance on how you can redeem your code for a membership.

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"Trial expired" even though I have paid for the Creative Cloud?

Hello,
I have already paid for the creative cloud (and do each month). Whay is it saying that my trial has expired and asking me to license the software?

Hi Evan-inc ,
i would request you to please check if your subscription is active or not ? because if the installer is asking for the serial number that would point at either
1) subscription is not active
2) you are behind a firewall/Proxy
3) Antivirus on the system blocking the connectivity between Adobe and your computer .
I would request you to please check the above mentioned options and let us know .And also for the Antivirus , you can try turning the antivirus off and then activate the product .
Regards,
Kartikay Sharma

I'm working on a 30 day trial even though I've already paid for the full suite.

After effects keeps asking me for a serial number.
Illustrator works fine.
Has anyone had this issue?? How can I fix this?
ADOBE help plz.

Thx Ned for the Reply!
Thx to customer service I managed to fix the issue but next day Creative Cloud Desktop app started crashing seconds after initiating. I could run the apps I had donwloaded but couldn't update or download new apps.
So I gave up and rebooted my computer.
Everything is working perfectly now!

When I delete a podcast in iTunes it is still on iPhone after sync; just in the cloud.

When I delete a podcast in iTunes it is still on iPhone after sync; just in the cloud (it has a close and download icon). All I want to do is delete it. I Now I have to delete in manually from all devices. I have not listened to it either.
Also, I cannot use the selling to delete played podcasts, because I want to keep some of them.
I have IOS 8.1, iTunes 12.0.. and OSX 10.10.1. iPhones 4,5 and 6 and iPad Air 2
In the good old days, you deleted in iTunes and the next time you synced it, it was removed from the iPhone, iPods and iPads. Now, I have to update them all.
Note: Subscription takes place on my Mac, not the other devices.
Am I missing something, because this is a real pain?
Thanks
Tony..

You aren't mssing anything. As far as I am aware, this is simply the process that you need to take to remove them.
-Broncos100

After my 1 month trial verion expired, i paid for the Adobe XI month to month sub, downloaded the trial version again from the cloud and now when i try to use the month to month paid version it says my trial version has expired, an clues on how i access m

after my 1 month trial verion expired, i paid for the Adobe XI month to month sub, downloaded the trial version again from the cloud and now when i try to use the month to month paid version it says my trial version has expired, an clues on how i access my paid version?

sign out and then back in to your cc desktop app, Sign out, Sign in | Creative Cloud Desktop app
when signing in, use the same adobe id you used to subscribe.

I paid for the single aftects cc app and I used the same account with the expired free trial . so after paying for after effects, i try downloading it but it brings up a screen saying that i need to purchase after effects to continue

i paid for the single after effects cc app and I used the same account with the expired free trial . so after paying for after effects, i try downloading it but it brings up a screen saying that i need to purchase after effects to continu

Activation Stuff
Mylenium

My new ipod touch goes dim after switching on for about a minute?

my new ipod touch goes dim after switching on for about a minute?

Settings > Brightness > Auto-Brightness (turn off)
You're apparently in the hairy edge of ambient light being just barely dark enough to justify dimming the screen.

I'm trying to download AE 12 trial but can't after a few hours, the download assistant keeps bringing up error 103 I have a Mac OS X 10.9.3, please help, thanks

I'm trying to download AE 12 trial but can't after a few hours, the download assistant keeps bringing up error 103 I have a Mac OS X 10.9.3, please help, thanks

Cred2029 are you utilizing the process listed in Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html to install the After Effects trial?

I still have the trial showing although I have paid for the software

I still have the trial showing although I have paid for the software

Try to Sign out and back in: Sign in, Sign out | Creative Cloud desktop app

When is there going to be an update for the white macbook?

when is there going to be an update for the white macbook?

bambateehee wrote:
how do you know that they are not coming out with another one, though? lol
I don't, I am just answering the question asked without speculating on days to come.

I have creative cloud, I have both photoshop and lightroom current versions installed - I was using the trial period. I paid for the 9.99 a month and now I'm trying to figure out how to get a current program so it won't expire - which is still says it is

I have creative cloud, I have photoshop and lightroom current versions installed - I was using the trial period. I paid for the 9.99 a month and now I'm trying to figure out how to update this.

You need to uninstall the trial applications and reinstall from the CC app.

When is Photoshop going to support RAW files for the new Nikon D750?

When is Photoshop going to support RAW files for the new Nikon D750?

You can always monitor the forum for announcements. My experience has been that I have been automatically notified when the official updates are available. I'm using Photoshop CS6, and the application manager associated with that program always notifies me when there is an update available. You can go ahead and install the release candidate now, and still install the official release when it comes.

I forgot the passcode to turn off restrictions. I have restored my iPad back to the factory settings and then synced it with the latest backup. The restrictions are still on and it is asking for the passcode. Can someone tell me how to get that off.

I forgot the passcode to turn off restrictions. I have restored my iPad back to the factory settings and then synced it with the latest backup. The restrictions are still on and it is asking for the passcode. Can someone tell me how to get that off.

The only option is to wipe the device clean and restore it to factory settings. Hope you have a backup.
Follow the instructions in iOS: How to back up your data and set up your device as a new device http://support.apple.com/kb/HT4137 to restore the device to factory settings.
Once you have setup the device as a new one, you can then sync it back with your iTunes account and all your music, apps, contacts and any other content sync'ed with iTunes will be loaded on the device. Any content that is stored only on the device and not sync'ed with iTunes, like app logins or data, will be lost during this process. Be forewarned that this is a long process and can take a couple of hours or more to complete. This can be painful, but it is necessarily so to prevent users from working around the security settings. After the restore is complete, you can setup a new Restrictions passcode. Make a note of the passcode to avoid this situation in future.
 Cheers, Tom

TS2518 My RAW (nikon .NEF) files changing to a dull, darker version of themselves after selecting them for the first time after import.

My RAW (nikon .NEF) files are literally changing to a dull, darker version of themselves after selecting them for the first time after import. I.e. The correct photo (light/color/etc) seems to be there and then a second later the photo changes. It's almost like it's showing a quick enhanced version then back to basic raw image. Started within last two updates.
Is there a fix or is this the straw that forces a switch to Lightroom?

Just recall that Aperture (or any other 3rd party raw converter) has NO information about the JPEG preview and how it was made. That information is camera-vendor proprietary.
Also note that there are like 6 "picture styles" in camera and this change you're seeing is entirely dependent on how you have them set. If you have your camera set to "vivid" or something you'll see more of a change than if your on-camera is set to "faithful."
That said, people here ALSO complain that Aperture's initial renders are TOO vivid, the exact opposite of your complaint, so you can't please everybody (in some cases, it seems you can't please ANYBODY ;-)
Aperture provides a starting point. Again, if you don't like it, you can tell Aperture to go with a "punchier" interpretation at its first render. In the import dialog, try setting Aperture to use the "auto enhance" preset which is built in. Aperture will add a little vibrancy adjustment, and it will add a curve, which will greatly add punch to the image. If you want adjustments in a different direction, you can create a preset and set it at import.
The only thing Aperture CANNOT do is what you're asking, which is "take the JPEG that my camera vendor generates through some voodoo and try and render the raw file just like that." It's, unfortunately, impossible to do.

Purchase, licensing, payment Why after i paid $150 for the product do i have to buy a serial number to use lightroom for more then 30 days?

Purchase, licensing, payment Why after i paid $150 for the product do i have to buy a serial number to use lightroom for more then 30 days? Why doesn't a serial number come with my online purchase? should people have to register a product they bought from the same website? why wouldn't this all be tied together with your purchase? total headache.... also i downloaded the free trial for 30 days and when my trial was up i went to buy the product and found it nearly impossible to find without joining something that has a monthly fee. Is this the standard for buying things online these days?

When you purchased Lightroom you should have received an e-mail with your serial number. Better go back and check your e-mails that you received from Adobe. I think one of them should be a receipt, and should have the serial number printed on it.

There is a trial still going on after I paid for the product

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