There is no mail-in option for my iphone 4s 64gb UK

Hi every one!
Recently I was trying to order the mail-in service for my friend's iphone 4s 64gb, and it seemed that there is no mail-in option listed at all, only "reserve apointment" and "express line". The next minute I have tried entering the Serial of my iPad 3 as well as my iphone 4s, the option appeared in the list again... The thing is that its a paint it the arse for me to go up to the nearest Apple store, wich is miles awat from me. Please give any suggestions asap. Cheers!

Chamar, that is not true at all! Read carefully what I have written in my question once again. I said, other phones (my iphone 4s, my 2nd friend iphone 4, my ipad 3) do have that option, but suddenly not my 1st friend's iphone 4s. Last time I have used Apple's mail-in service was about month ago, had problems with the ipad 2 ligt leakes, and I got a new one that time.

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