There is no "manage account" option for sync on any of my devices, and I can't set up any new sync devices. How do I fix this?

Since none of my devices have a "manage account" selection under Sync (or Sync set up), there's no way to get or reset my recovery key. I only see "Set up Firefox sync" and "Pair a device". Everything else leads to a dead end without access to a recovery key or being able to manage the account.

I 100% agree with the comments from the very frustrated users on this thread. This has happened to me too many times and still there is no clear fix from Mozilla. I am starting to wonder if there is even a human being behind the replies on this forum. The responses are completely condescending.

Similar Messages

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    ''NexGenCN [[#question-1038230|said]]''
    <blockquote>
    I recently had to do a wipe on my laptop. I saved the sync key but there was no mention of a sync account prior to doing the wipe. I saved the key and when I did the wipe it asked me to make an account, which I had not done, but now I am seeing no where to put in a sync key code. did they make them unusable now or something?
    </blockquote>
    You are probably trying to use old Sync with Firefox newer than version 29,
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    Apply your sync key code, then update that installation to current Firefox,
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    https://support.mozilla.org/en-US/kb/how-to-update-to-the-new-firefox-sync

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    This is the Adobe Reader forum; please ask in the Digital Editions forum.

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    Danny,
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    That field is not for attempting to fit your entire question in there.
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  • Hi, I hope someone can help.... When I open a new user account, which I want to set parental control on, the screen keeps freezing once the account is open. The wee rainbow circle appears and I can't do anything. Does anyone know how to fix this? Thanks

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    Could be many things, we should start with this...
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    http://docs.info.apple.com/article.html?artnum=106214
    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
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  • Podcasts won't sync to the podcast portion of the built in Music App on my iPod Touch.  How do I fix this?

    Ever since I downloaded the new Apple Podcast App my Podcasts that I subscribe to in iTunes have not worked correctly.   I have deleted the Apple Podcast App because it does not work well and I'd rather have the functionality with Podcasts that the sync from iTunes to the built in Music App has.  However, now I can't get the podcasts I subscribe to to show up in the original app.  My iTunes says that all the podcasts are being synced and it is checked to sync them and even the data storage indicator bar at the bottom shows the amount of space being taken up as if the podcasts did sync but when I go into my iPod Touch in the music app they are not there.  How do I fix this?  Thanks!

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  • HT1725 Some songs that I paid for fully downloaded, but it is only playing the small sample piece from the Itunes store. How should I fix this?

    I had a Wish List with about 7 or 8 songs on there and I purchased them today. They all downloaded fine, except for 2. These two songs completed the download from what the computer says, but it will only play the short sample avaliable from the Itunes store. How should I fix this?

    Other people have been having similar problems with songs over the last few days, I assume that there has been a problem with Apple's servers.
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    If you aren't in a country where you can re-download music or if they re-download in the state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link.

  • My brand new iPod classic is dropping old songs when I sync new ones. How do I fix this?

    I have a brand new, less then a month old iPod classic. This is my second one as there first one I bought was defective and couldn't be recognized by my computer. This new one isn't without it's glitches. I had 465 songs on it and went to sync some songs, and videos I'd bought from itunes, I synced and unplugged my ipod. Itunes shows 488 items in my library and ipod shows 178. What's going on and how do I fix this?

    What you are hearing is the sound of the iPod's internal hard drive spinning up to read data from disk for playback. So basically, what you are hearing is completely normal for the iPod Classic. If you still feel that it is unusually loud, find another person with an iPod Classic and compare them. If your iPod is louder, it could be signs of a faulty/damage drive, but don't be sure quick to jump to conclusions.
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  • A new tab is opening when I click anything on a page. Options that should open within the same window are opening in a new tab. How do I fix this?

    I am currently using 16.0.2. I just did the update a day or two ago. Suddenly today, when I click anything on the page, it opens in a new tab. Just moving through the wizard options to get to this point in submitting this issue opened 7 tabs. How do I fix this? I only want new pages to open in new tabs. If I select 'Next Page' or perform a google search, I don't want a new tab to open. This is getting ridiculous. It's the third time this has happened.....always happens after an update from you guys.....and I can never find the fix in your support pages, and have to submit a question.

    This issue can be caused by an extension that isn't working properly.
    Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
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  • My wife and I both sync our iphones on the same computer. I have lost my notes and they have appeared on my wife's iphone. How do I fix this?

    My wife and I both sync our iphones on the same imac.I have lost my notes> they have then shown up on her iphone. How do I fix this please ?

    You can sync as many iphones/ipods/ipads as you like to one computer/library.
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  • Sound is out of sync in iMovie and video freezes at a part but audio continues. How do i fix this???

    Can someone please help me. I have even tried the youtube videos and can't seem to get the sound to sync up on my videos in Imovie. Also, one part just stalls and stays on the same frame but the audio continues on fine.
    I NEED HELP!!! This is for school and I can't hand this in all wacked out

    44100 Hz is fine and the audio codec is fine. Most camcorders record at 48000 Hz, but audio CDs are recorded are 44100 Hz, and iMovie handles them well.
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    Your camera is recording at 14.89, which is about half of the 29.97 standard. I am guessing that the video is from a webcam or maybe a cell phone or still camera.  It is difficult to sync audio over long periods of time if your video is not conforming to the standards. Cameras like this may record at varioable rates, so sometimes you get more than 14.89 and sometimes less. Your best bet would be to make an iMovie project at 29.97 fps, so that it will basically repeat each frame of your video twice to get up to 29.78 fps. Even so, it will drift out of sync over time.
    If you had Final Cut Pro X, you could use the tools in FCP to conform your video and audio to a 29.97 timeline and probably keep it synced better. Long term, your best bet is to use a camcorder that can shoot 29.97 (or 30) fps.
    Short term, I would suggest keeping your clips in your project short. For your 15 minute clip, drag in the first minute, then the 2nd minute, etc. untill you have it all. Even so, it may drift. Detaching audio is probably not necessary.

  • When I turn on or restart my Macbook Pro Retina 15", my entire screen flashes completely bright yellow for a few seconds and then it goes to the normal Welcome screen.  How do I fix this??

    Hi Everyone,
    This problem just started today.  When I turn on or restart my Macbook Pro Retina 15" (Mid 2012 version), my screen is light gray like normal, and then after a few seconds my entire screen flashes completely bright yellow for a few seconds, and then it goes to the normal Welcome screen (where I choose to login as myself or a guest user).  This suddenly started today and has not stopped since.  This keeps happening every single time I turn on or restart my computer.
    Yesterday I installed all the Mavericks and other updates that were available in the App Store, so I'm wondering if this is related to that since this never happened prior to my doing those updates yesterday.  When I first installed the new OS X Mavericks (10.9.3) update, it went through the whole installation process (took about 10 minutes), and then during the installation I got an error message saying that it couldn't verify my iTunes application that was on my laptop, and then my laptop finished installing the updates.  Then once my laptop restarted, the App Store "Updates" section said that I had to do the whole OS X Mavericks (10.9.3) and iTunes (Version 11.2) updates all over again.  So my laptop did the whole installation again (took about 10 minutes, but this time I didn't get that "iTunes error message" during the installation process). 
    Now, when I go to the App Store "Updates" section, it says the following under "Updates Installed in the Last 30 days":
    -Digital Camera RAW Compatibility Update (Version 5.05) installed May 15, 2014
    -OS X Update (Version 10.9.3) installed May 15, 2014
    -iTunes (Version 11.2) installed May 15, 2014
    -OS X Update (Version 10.9.3) installed May 15, 2014
    -iTunes (Version 11.2) installed May 15, 2014
    -Security Update 2014-002 (Version 1.0) installed April 22, 2014
    I'm wondering if this flashing bright yellow screen upon bootup is related to the fact that my laptop installed the OS X Update and the iTunes Update two times each?  Or is this new problem totally unrelated?  It's just that this problem started a day after these 2 updates were installed twice.
    My Macbook Pro Retina 15" (Mid 2012 version) is otherwise working fine at least as of now.  The only issue so far is this flashing bright yellow screen every time I turn on or restart my computer.
    If anyone could please help me fix this so that my bootup screen doesn't flash completely bright yellow anymore, I would be forever grateful! 
    Thank you so much for reading this and for any help you can provide. 
    hope everyone is well,
    Elaine

    Hey everyone in Apple world!
    I figured out how to fix the flashing yellow screen problem that I've been having on my MBP!  Yessssss!!!
    I found this super handy website with the golden answer: http://support.apple.com/kb/HT1379
    I followed the instructions on this page and here's what I did:
    Resetting NVRAM / PRAM
    Shut down your Mac.
    Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    Turn on the computer.
    Press and hold the Command-Option-P-R keys before the gray screen appears.
    Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    Release the keys.
    I went through the 6 steps above twice, just to make sure I got rid of whatever stuff was holding up my bootup process.  Since I did that, my MBP boots up just like normal.  No flashing yellow screen anymore!!   
    (Note that I arrived at this solution when I first saw this page: http://support.apple.com/kb/TS2570?viewlocale=en_US)
    Let me know if this works for you!
    Elaine

  • I have a new computer and want to sync my phone and all it's apps to my new computer. How do I do this without loosing all of my apps?

    I
    I have had a total meltdown of my system and have had to rebuild my computer because of a lightning strike which took out my main computer and my backup system therefore I do not have a way to restore all of my old files. When I rebuilt my computer I decided to go with Windows 7 rather than staying with Windows Vista when I attach my Apple iPhone to the new computer and tried to sync it, it tells me that it wants to wipe out everything on my phone. My iPhone was backed up to the cloud but I do not see way to restore it from the cloud and I do not want to lose all of my apps and data that are on my iPhone. I have gone to the Apple online store to see if I could restore the apps that I have purchased from their and have not been able to find anything that relates to reinstalling all the apps that I have purchased as well as my bookmarks and addresses as well as a lot of the data in documents to go and do not want to lose them as it is the only place that I have them left. How do I do this without losing all of my apps and data that is on my iPhone?
    Please help out of this nightmare and keep me loyal to iPhone.
    This has become an all day and night ordeal.
    Charles

    Follow the steps in wjosten's post here: https://discussions.apple.com/message/13356770#13356770 (for Windows, substitute Outlook in step 2).

  • My iPod is not syncing with my computer, it has been plugged in overnight, and the circle that turns while syncing is still going, and it won't allow me to eject my iPod, how do I fix this?

    I was away for 6 weeks backpacking in europe with my iPod, and I got back yesterday, and now it won't sync with my laptop anymore, the circle has just been spinning, and I can't eject it. It did charge though.

    - Close iTunes, force close if necessary. Then didconnect the iPod and reboot the computer and try again
    - If you still having problem, reset the iPod . Nothing is lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Next place the iPod in Recovery mode and try to restore.
    - Then try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If you can't turn the iPod off (that is requiored for recovery and DFU mode, then try letting the battery fullydrain. After charging for at least an hour try everything again.

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