There is no reset security question option
i am trying to reset my secuirty questions but there is no reset option? i have added another email as a recue one but still nothing?
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(109814)
Similar Messages
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'Reset security question' option not work
It say e-mail sended check your mailbox but i can't find any mail or junk mail.. I've tried several times.
Please fix it or is there another way to reset security question and answer ?
thanks.Should come up as "Forgot your answers? Send reset security info email to <First letter of address>•••••@<domain>" not 'mymail'.
As you can only see the first character and domain, it is impossible to tell if there is a typo in the Email which could be sending the Security Question Reset to a random Email address instead of yours.
You'll need to contact the Account Security Team. You can request a callback so that the call cost is covered by Apple by using getsupport.apple.com. Check it's showing your country at the top of the page) and select the following options:
More Products and Services
Apple ID
iTunes Store, App Store or Mac App Store
Forgotten Apple ID Security Questions
Call Me Now / Schedule a Call
Choose from the available callback slots if scheduling a call
Enter details and click Continue to enter the callback into Apple's system
NB. Don't forget that as it shows the country code (+44 for UK, +353 for ROI), you need to drop the leading 0 from the beginning of your mobile number or area code! -
So I was going to buy an app right. Then it said answer your security questions. It's been 3-4 years since I set up my account. I've had several different "favorite" teachers. Is there a way to reset them.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
HT201485 There is no reset security question button?
I have a new ipad and want to purchase an item but I forgot the security questions. I went on the guide and it said there is a reset button on the password and security. The questions are there but there is no reset button. I am using an iPad Air 2.
If you aren't getting the reset link then you don't have a rescue email address on your account, you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID -
I Forgot answers to my security questions and there is no "reset security questions" in "manage my Apple ID" and my country is not listed in "apple support" what do I do???
Try contacting Support via this form and explain and see what they reply with (tell them that you don't have a rescue email address on your account and your country isn't on the HT5699 page) : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses -
Is there any way to reset security questions without a vocal contact with Apple?
Yesterday I've tried to buy a song from iTunes, and it's surprised me that I've been ask to answer some security questions I have made long time ago and unfortunately I can't recall the answers of these security questions, I've tried to reset the security question by this site applied.apple.com and the reset link is not appearing under the answer box!!
Is there any way to reset security questions without making a vocal contact with Apple ?
Best Regards,Click here and ask. If they say that there isn’t, and they probably will, accept that.
(122113) -
Need to send my back up email a reset security questions email but the option does not show when I click on password and security
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97456) -
HT5312 there are no link to reset security question in my E mail
i ask apple team several time how to reset security question. i know step to reset but there are no link to my e-mail. Why?? no assist
The Three Best Alternatives for Security Questions and Rescue Mail
If you do not have success with one, then try another:
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
am trying to reset security questions but the advice tells me to click on a tab saying reset security questions on my id page and there is nothing there that says that!
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94431) -
How can i reset my security questions and there is no reset my questions below it any help plz
how can i reset my security questions and there is no reset my questions below it
any help plzYou need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101110) -
Answer security questions option doesn't show up when reset password
I restore my iphone 5s then i can't active it because of activation lock.
I don't remember my apple id password, so i go to reset it but the answer security questions option doesn't show up (my apple id is [email protected] with no backup email).
how can i reset my password now.Hey dunglv,
It sounds like have tried resetting your password but do not have the security question option and do not have a rescue email account setup. Use the following article to contact Apple for assistance with your account:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for posting in the Apple Support Communities.
Best,
Sheila M. -
I forgot the answer to my security questions and I don't have a rescue email, whenever I receive a call from apple support it disconnects, is there any other way of resetting security questions?
From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
Just wait for Apple/iTunes to reply -
This advice given above to reset security questions is useless, as I don't get the option to send an email to my rescue address (which is verified) to reset my security questions.
Any suggestions fellow mac users?You are sure that you have a rescue email address, and not an alternate email address ? They are different addressess and settings.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
how do i reset security questions if i don't have a rescue email address and does not give me an option to set up a rescue address...would I have to delete my apple ID and start again using old ID?
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
There are no words saying to reset security question. I have forgotten my answer to my question.
The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) on your account. If you aren't getting the link then that implies that you don't have one, and you won't be able to add one until you can answer your questions - you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use
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