There's a charge to my bank account that I didn't make and have no clue how it could have gotten charged
Idk what to do, help!
Look at you purchase history to see what it was.
If you believe that your account has been hacked, then change your password and alert your credit card company and discuss reimbursement with them.
Similar Messages
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i have charges in my bank account for itunes i did not purchuse. whats up?
If you haven't made those purchases and nobody else has access to your account or devices and they aren't temporary store holding charges, then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I have two $14.99 purchases on 7/3/12 except I didn't purchase anything. Also, on my iTunes account it shows the last purchase on 6/25/12 for "$0.00". I can't find any phone number for support. On my statement there is a number and it is a recording that directs me to apple.com/support/cc however there is no help there at all...
Any suggestions?These are user-to-user forums, nobody on here will know what the charges are for. If it's happening every month then do you have any auto-renewing subscriptions ? If not and you haven't purchased any content or in-app purchases, then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I emailed u back yesteday about an issue that u took 99.99 dollarss out of my bamnk account that i did not do i either want my money put back into my account or the chips i was charged for amd i got no reply from anyoine all u have to do id contact doubledown and they will show that on the 6th no chips other than 12,000,000 were put into my account that day all i want is either my money abck or the chips put into my doubledown account and i got no reply back from anyone so will someone please lookj into this it was a mistake on ur part noone elses so will someone please do one thing or the other waiting impatiently thank u
Welcome to the user to User Technical Support Forum provided by Apple.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I see charges on my iTunes account that I did not make.
Hello, I'm showing over 200 dollars of charges I did not make. In fact, my computer was being shipped back to me for school since the 17 of Feb. When I got it all up and running I open my email to see multiple charges of music on the 1st of March that I did not purchase. I consider myself a safe surfer and always keep windows and firefox updated, I also run noscript. I ran various anti trojan programs and spybot s&d in safemode and came up clean. I was in a rush to get to class so I was unable to call apple today before they closed.
What is apple's policy on something like this where multiple purchases were made on someone's account without them knowing about it? I plan on calling them in the morning but I would like some input on if this has happened to anyone else and what they did to rectify the situation.Remove your CC info from your iTunes account, change your password and immediately notify your credit card company and dispute the charges.
What is apple's policy on something like this where multiple purchases were made on someone's account without them knowing about it?
Same as any other retailer with bogus charges. Your credit card company authorized the charges so it's up to you to dispute the charges with the credit card company and your CC company to contact Apple.
I plan on calling them in the morning
Don't waste your time. They will tell you to notify your CC company as would any other retailer. -
There are charges to my account that I didn't make
There were charges make on my iTunes account who do I call to get it figured out
Start here... http://www.apple.com/support/itunes/contact/
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Charges on my Itunes Account that I did not make.
In my lastest invoice i found that one App were showing in purchased, but i did not make it on my iphone & i already checked on my iphone the app also is a free version. how can i get refund for the charges?
http://www.apple.com/support/expert/
FIRST, change your iTunes store password.
Keep in mind that some apps allow you buy additional features, and a couple of developers have turned this into a scam to sell you stuff you didn't order. Apple has removed the apps of all known crooks, but maybe you are the victim of one of them, or maybe it is one they didn't catch. -
What should I do about purchases that were made on my account that I didn't make?
I received an email saying that a purchase of a playlist had been made on my account. I never made this purchase. To me its obvious my account was hacked. They used $7.99 of a giftcard I had on my account. I changed my password to my account. Is there anything else I should do? I plan on contacting Apple about the purchase to hopefully get a refund.
Thanks,
skyline2413Hi...
Is there anything else I should do?
Follow the instructions here > How to report an issue with Your iTunes Store purchase
And check out this support article > Apple ID: Tips for protecting the security of your account
If you do not receive a reply from Apple within 3 to 5 business days after reporting the unauthorized purchase, use the email form for requesting a refund here Apple - Support - Contact Us
edited by: cs -
There are two charges on my bank account that I did not make. When I look at my ITunes account there are no purchases showing. So why is I tunes charging my account for a total of $17.00. You would think if someone was using my account, there would be a record on my Itunes account. Can't get any service fron Itunes about this problem. HELP!
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: mailto:[email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
HT3702 What if there is a charge on my bank account for an apple purchase I did not make
What do I do if there is an apple purchase on my bank account that I did not make?
If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
Regards. -
I found several charges on my bank account from Apple on App that is completely free. After calling the number showing on my bank statement there an automated answering that tells you to go to apple website!!! There is nobody to talk to!! Complete rip OFF
And now because I want to communicate with apple support I have to go through the hectic website and community support, this is ridiculous.
I have 5 iPhones in my account and this makes me reconsider upgrading to iPhones again.
Why Apple put a phone number in the bank transaction, if there is nobody to talk to!!!!!!
I hope someone from Apple support can answer my question.Go to getsupport.apple.com. Or, call 1-800-MYAPPLE.
Just because an app is free to download doesn't mean that there aren't in-app purchases available.
Go to iTunes on your computer, log into the iTunes Store with your Apple ID & password, and check your purchase history. Be advised that all iTunes & App Store purchases are final. -
How to create Charge indicator for Bank account
Dear SAP Gurus,
Please advice how to create charge indicator for bank account under - Set Up Bank Determination for Payment Transactions - activity in automatic outgoing payment configuration.
There is no customizing option in F1 help option. I also try to search in IMG there is also no link for the same.
Early reply would be appreciated.
Regards,
Prafful Kansal
9910432881Dear,
Charge Indicator is freely definable field, you can put any value you want.....
Regards
Chintan Joshi -
I have unauthorized charges to my bank account. What do I do?
I have unauthorized charges to my bank account for iTunes. There is no purchase history in my account. They just show up on my bank account. What do I do?
http://www.apple.com/support/contact/
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Im getting a monthly charge on my bank account, i don't recall me buying any music
I have been getting charged on my bank account for music i never purchased. Can you please explain why i'm getting a fee of .99 a month.
Could be:
iTunes Store & Mac App Store: About credit-card authorization holds
Or
iTunes Store: What to do if your account has been compromised -
HT3702 Why do I have pending charges on my bank account for free games
I have pending charges on my bank account for free games ? Whys that?
Have you made in-app purchases in the games ? Though the games may be free to download some then allow in-app purchases to unlock extra features or levels etc.
And/or did you add or change your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - read the page that you posted from for more info.
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