There's no link that can send my security question info,what do I do?
Please help, I cannot purchase anything on the App Store because of this issue.
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(108440)
Similar Messages
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HT5312 How to set up my rescue email account,so that can reset my security question?
How to set up my rescue email account,so that can reset my security question? The key is I need change my security question
You won't be able to add a rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
How can I reset security questions. What is a rescue email.
How can uI reset security questions. What is a rescue email.?
Welcome to the Apple Community.
Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support -
HT1491 Can't remember security question. What to do?
Can't remember my security answers, how can I reset?
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send/Continue.
You should get a response within 24 hours by email.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
HT1918 Please send me the website that can changes my security question
Please apple tell me how to changes it.
From the More Like This on the right...
https://discussions.apple.com/message/19154162#19154162 -
I need to reset my apple I'd security question, and there is no option that says reset my security question through my rescue email
Click here and request assistance.
(76015) -
HT5312 When I click send my security questions nothin we'll be in my mail I tried a lot of time
When I click on send me my security questions nothing we'll happen my mail we'll be empty is there a another way I can get my security questions?
If you aren't receiving the reset email to your rescue email account (you've checked the spam folder on that account as well as the inbox ?) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
I had been using iMessage all along with my friend who is using an iPhone 6. I choose to send a sms to him as I do not have any connection, after that there is no way I can send him an iMessage again. Can anyone advise how do I switch back? I had tried resetting the network setting, toggling off the sms but to no avail.
Thank you.
RegardsWhat do you mean you choose to send him an SMS because you don't have any connection. What kind of connection? Delete the thread with that individual that you sent via SMS, and as long as you have iMessage activated on your device and your friend has an active data connection, it should recognize that and send as an iMessage. Another scenario is to have the friend send you a message that you can respond to.
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I forget my secret questions & I can not see a link " Send rseet secret questions info to my email "
I forget my secret questions & I can not see a link " Send rseet secret questions info to my email "
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
HT5312 The link so you can reset your security question doesn't send to my email why ?
The link so you can reset your security question doesn't send to my email why ? Why can you guys take out those question when nobody is gonna try to hack your account ,everything you need is a strong password .
We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
If you aren't receiving the email to your rescue email account (and you've checked the spam folder on that account and tried clicking the reset link again) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset then if it's available in your country you could change to 2-step verification instead : http://support.apple.com/kb/HT5570 -
I have synced my ipod many times, but for some reason it will no longer sync the apps, and says there are apps installed that can not be determined. What should I do?
See these previous discussions:
not determined
iTunes cannot sync... apps not determined installed on...: Apple Support Communities
installed apps could not be determined...: Apple Support Communities -
Is there a mobile phone that can sync with ical, but does not require a data plan?
Is there a mobile phone that can sync with ical, but does not require a data plan?
Thanks for the reply. I already have this info, but have spent several hours trying to cross reference with the product descriptions and the different carriers websites. I was hoping there was an easier way.
John Maisey wrote:
Hi,
You cakn sync many phones using iSync. See here: http://support.apple.com/kb/ht2824
Best wishes
John M -
Is there an application where I can back up all my info that I have on my computer so I don't have to buy a external hard drive?
Yes, but off-site storage (i.e. Mozy) is more expensive in the long-run than an external drive, however, off-site storage is safer (not sure if I trust the security though), and even with a fast connection, the inital backup can take days
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When setting up my apple I'd I get a verification email but there does not seen to be a link to click on there is a link that says "verify now" but it's not a link the only other thing on the page is a link to apple thats starts the process all over again.does anyone have a solution for this problem?
The idea to jumpstart by change was not the smartest one, but gives you an opportunity to use that "temporary" account as permanent. You do not have a choice cause obviously despite you thinking that old account is no more -it does exist on Apple servers. And if you are unwilling to share your [email protected] with friend, just create one extra [email protected] for your friend. One suggestion - do not use gmail.
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