There was a problem downloading iOS 3.1.1 software update for ipod touch. an unknown error occurred (8288). Please check that the connection to the network is active and try again.
The error
Therewas a problem downloading iOS 3.1.1 software update for ipod touch. an unknownerror occurred (8288). Please check that the connection to the network is active and tryagain.
Keeps coming up when I try upgrading iOs 3.1.1 software to my 8gb 1st generation iPod touch! Please help! I've looked at all other posts related and none helped.
Hello, I hope by now you have resolved the upgrade issue, but if not, here is what I ended up having to do:
“SUCCESS!!! I took my iPod to a friend who is a computer programmer/genius. He turned off his wireless, hooked the ethernet cable directly into his computer, and the download went through without a hitch. YAY!”
Here is my original post explaining what I had already tried:
“Hi all,
I got an iPod Touch 1st gen for my youngest son for Christmas as a starter. It has the 2.1.2 ios on it, but after I paid for the upgrade to 3.1.1, I keep getting an error message (8288) saying there was a problem with the network connection. I have called customer service, and they suggested I try on a different computer, and if that didn't work, try connecting to a different network, and then trying the update. None of this has worked. It seems that tech support is clueless with this issue.
I have installed and unistalled iTunes 10.5, 10.3, 10.4, and now I am back with 10.5. I have tried looking up the issue from several search engines but no one seems to have a universal solution and I have tried several.
I really want to have this thing updated for himw hwne he opens it, but I am starting to worry that my purchase was a bust. I know this is the oldest version, but I don't want to buy a newer, more expensive iPod and him still not be mature enough to really take care of it. As I said, this one is a starter.
Can anyone help? Please?!
Thank you!!!
P.S. We have a PC, with Windows XP Home.”
Now, there seem to be a lot of different ways to solve the 8288 error, none of which are universal. Best of luck getting yours upgraded!
Tiffany
P.S. The post by Sparkhi is a link to his blog going into a long story about how he wanted Apple to pay him for “solving” the issue….the one that apparently has been solved by multiple solutions. I’m not trying to bash, it just bothers me that he put up this whole story and finally, at the very end of his blog post, posts his solution.
Similar Messages
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what do i do after downloading iOS 3.1 software and "There was a problem downloading iOS 3.1.1 software update for ipod touch. an unknown error occurred (8288). Please check that the connection to the network is active and try again." comes up?
Hello, I hope by now you have resolved the upgrade issue, but if not, here is what I ended up having to do:
“SUCCESS!!! I took my iPod to a friend who is a computer programmer/genius. He turned off his wireless, hooked the ethernet cable directly into his computer, and the download went through without a hitch. YAY!”
Here is my original post explaining what I had already tried:
“Hi all,
I got an iPod Touch 1st gen for my youngest son for Christmas as a starter. It has the 2.1.2 ios on it, but after I paid for the upgrade to 3.1.1, I keep getting an error message (8288) saying there was a problem with the network connection. I have called customer service, and they suggested I try on a different computer, and if that didn't work, try connecting to a different network, and then trying the update. None of this has worked. It seems that tech support is clueless with this issue.
I have installed and unistalled iTunes 10.5, 10.3, 10.4, and now I am back with 10.5. I have tried looking up the issue from several search engines but no one seems to have a universal solution and I have tried several.
I really want to have this thing updated for himw hwne he opens it, but I am starting to worry that my purchase was a bust. I know this is the oldest version, but I don't want to buy a newer, more expensive iPod and him still not be mature enough to really take care of it. As I said, this one is a starter.
Can anyone help? Please?!
Thank you!!!
P.S. We have a PC, with Windows XP Home.”
Now, there seem to be a lot of different ways to solve the 8288 error, none of which are universal. Best of luck getting yours upgraded!
Tiffany
P.S. The post by Sparkhi is a link to his blog going into a long story about how he wanted Apple to pay him for “solving” the issue….the one that apparently has been solved by multiple solutions. I’m not trying to bash, it just bothers me that he put up this whole story and finally, at the very end of his blog post, posts his solution. -
I have a first gen iPod running on 2.2.1 that will not upate to 3.3.1. after purchasing the update from Apple. How do I get a refund or, if possible actually get it to update? I'd like to be able to use some new apps like Netflix and Facebook, but most apps now require newer at least 3.3.1.
- Try uninstalling iTunes version 10.5 and instlaling 10.4. You will have to Google to find it.
- Otherwise contact iTunes:
Apple - Support - iTunes Store - Contact Us -
IOS 3.1.1 Software Update for iPod touch 1st generation failed.
The downloading process was stucked in the Thank You screen ("Your update is downloading... ") for more than 2 hours and not going anywhere, nothing was downloaded at the end. Anybody has the same issue before?
Reported to the help desk for more than a month, got a reply saying it is an ongoing issue and is still under investigation!
I use the same PC to sync my iPad and had no problem to update it with the latest iOS software.
What could be wrong?If, under "Requirements" it say ipod touch, then yes it will work.
If, under "Requirements" it say iphone, then no.
Look at the requirements. This is why they are posted in the product description in itunes. -
Like I said, I'm pretty sure my internet is connected as I just downloaded a song right before I tried to download the movie. The extras for the movie downloaded by the way, but not the actual movie. Any ideas?
Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
I was downloading the software update for ipod touch 2gen and after it was done downloading it showed that there was an error with my ipod and when i saw it was on the lockscreen loading. its been like this for 4 hours already
What did the error message say?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Purchasing iOS 3.1 Software Update for iPod touch (1st generation) -i have paid for this, but when it goes to the itunes for downloading it says it is downloading but nothing seems to be happening. help please!
Hello mixanme,
Sorry to hear you are not able to update your iPod touch using iTunes. Thank you for providing all that information about what is going on. I found an tutorial to assist with issues updating an iPod touch:
Issues updating or restoring iPod touch
http://www.apple.com/support/ipodtouch/assistant/restore/
I hope these steps help!
Best,
Sheila M. -
I have a problem downloading music i have bought off of iTunes. It says unknown error 502. Please help.
Hello Matthew,
Thank you for the details of the issue you are experiencing with the iTunes Store. I recommend continuing with the steps in the following article:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M. -
iTunes could not connect to this iPhone because an unknown error occurred (0xE800001).
I’m directly connected to the my Laptop USB 3.0 so no USB problem 1 time I upgrade ios 4.1 (8B117) because of this problem but still haven’t good result
anyone please halp me As soon as possible -
I cannot download recently purchased album on iphone to itunes on computer. says to make sure connection to network is active and try again. don't know what to do from here!!!
Did you find a resolution as I'm having same problem?
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Help
I dont understand when i download a movie or tv series on my mac book air i get this error message after buying it! its iTunes while downloading a movie it say error please check that the connection to the network is active and try again what does this mean i have an internet connection !!!Hello.
Certain types of software can affect the way a computer sends and receives information from the Internet. This article may help you resolve the issue:
Information about error -50 and downloading videos
http://support.apple.com/kb/TS1583
If it did not work, contact iTunes Store via (http://www.apple.com/support/itunes/store/) and/or Apple Tech Support via 1-800-275-2273. -
Hello, I wanted to update my ipod touch 1st generation. The current software is 1.1.5. So I purchased iOS 3.1 software update for iPod touch (1st generation) and than I get an error so it did not upgrade. Can you help please?
I too had the same issue. This is how I resolved it http://www.parkhi.net/2011/12/error-8288-ipod-touch-upgrade-ios-31.html
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IOS 3.1 Software Update for iPod touch
Where can I find the iOS 3.1 Software Update for iPod touch?
http://support.apple.com/kb/HT2052 tells me that I can find it in the latest version of iTunes, but, alas, I cannot. Any hel
Thanks,
TeachIn that article, did you click on this link as it states?
-> Purchase the iOS 3.1 Software Update directly from the iTunes Store -
I need help. When I download the ios 3.1 software update to my first generation ipod touch, I click download and i says it will be done in 30 minutes dont disconnect ect... Usually when i download something my ipod flashes download and it shows the time left on the top of itunes. Nothing happens today and it just stays on the instructions page. When I hit done it takes me to the appstore on my mac! HELP!!!!!
Hello mixanme,
Sorry to hear you are not able to update your iPod touch using iTunes. Thank you for providing all that information about what is going on. I found an tutorial to assist with issues updating an iPod touch:
Issues updating or restoring iPod touch
http://www.apple.com/support/ipodtouch/assistant/restore/
I hope these steps help!
Best,
Sheila M. -
I own a Ipod touch 2nd gen. I realise that more and more apps are unavailable for my Ipod and it cant be updated to IOS 5. May I know if IOS 4.2.1 is the latest update for Ipod 2nd gen?
Yes, it is.
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