There was a problem downloading the software for the IPhone. An unknown error occured (-23). How can I update to the latest IOS 5?

Hi all, I'm trying to update to IOS 5. However, the error message keeps popping out with error -23. I've tried all the methods in Apple's troubleshooting page and it didn't help. Anyone knows how to fix it?

These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with the white USB Dock Connector cable that shipped with your device, on a known good computer and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value, (00 499901 064000 0), can also confirm a hardware issue. Out-of-date or incorrectly configured security software can also cause these errors.
the "this article" refers to the whole chunk of words there. Those are the problems with Error 23.

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Good Morning, this morning I received the following error message when the iPhone connected to iTunes: itunes could not check for an update to the carrier settings for your iphone. an unknown error occurred (1635) iphone 3gs with IOS 5. any ideas? thx

Hello,
this morning I received the following error message when the iPhone connected to iTunes: i
tunes could not check for an update to the carrier settings for your iphone. an unknown error occurred (1635)
any ideas? thx

I get the same error (although in Dutch ;-)).
It also says something like (I'm translating): "Make sure your network settings are correct and your networkconnection is active or try again later." Is there a way to find out these "correct networksettings"?
I now get it for a week, eacht time I connect my iPhone to itunes...

Every time i try to update my ipod to the latest version of ipod software i keep gettint the error message "there was a problem downloading ipod software. The network connection timed out"

every time i try to update my ipod to the latest version of ipod software i keep gettint the error message "there was a problem downloading ipod software. The network connection timed out"

Most of the times your security software is the cause for the network time out: iTunes for Windows: Troubleshooting security software issues

There was a problem downloading "A Time for Us / Much Love... / Barratt Waugh". You do not have enough access privileges for this operation.

There was a problem downloading “A Time for Us / Much Love... / Barratt Waugh”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
What does this mean?

P.S the error message i got during the download is (err = - 5000)
Thanks in advance

When restoring and updating my iPhone I am getting the following message " iTunes could not update to the carrier settings for your iPhone.an unknown error occurred (1630)

When restoring and updating my iPhone I am getting the following message " iTunes could not update to the carrier settings for your iPhone.an unknown error occurred (1630).can anyone please with a knowledge tell me what I should do please. Thank you

The search bar can be very valuable...........
In using it, I found out other's have had this issue and it likely means you have a 3G iPad? If you do, go into settings and turn off cellular data, then try to update again and you should be OK........

When I click on check for update I get error, iTunes could not check for an update to the carrier settings for your iPhone. an unknown error occurred 1630

when I click on check for update I get error, iTunes could not check for an update to the carrier settings for your iPhone. an unknown error occurred 1630
Make sure your network setting are correct and your network connection is active or try again latter.

update your itunes to 10.5.2 and error is not showing up anymore..

"could not backup the iphone because an error occured." how can I fix this?

My iphone will not backup to my computer, when I try it says "could not backup the iphone because an error occured. how can I fix this?

Hello there Justin,
I found a nice lil gem about troubleshooting backup issues with iTunes from an iOS device. Named iOS: Troubleshooting backup issues in iTunes it can be found here http://support.apple.com/kb/ts2529.
Here is a general over view of what the troubleshooting will entail. Each section has instructions in the article.
Simply restarting the computer and the iOS device may resolve a backup issue. After restarting, attempt to restore again. Learn how to restart your iOS device.
To perform the rest of steps in this article, you need to be logged in to the computer as an administrator. If you're not sure if you have administrator access, contact the owner of the computer or the system administrator.
Collapse All Sections | Expand All Sections
1. Back up your backup
2. Update to the latest software
3. Disconnect other USB devices
4. (Windows only): Check for Layered Service Providers (LSPs)
5. Check security settings
6. Back up using a new user account
7. Reset the Lockdown folder
8. Windows only: Update your USB chipset drivers
9. Back up on a different computer
All the very best,
Sterling

When i want to update my iphone 4 it shows an error on connection. how can i update to the new version software?

every time that apple takes out a new update i cannot update my ipohone 4 it gives me on itunes an error of connection can someone please help me out on what to do

Try temporarily disabling your firewall and antivirus software and try again...
See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
http://www.apple.com/support/itunes/troubleshooting/

I restore my iphone 2g but there's an error occured (2003) how can I restore my iphone

I restore my iphone but there's an error occurred (2003) how can I restore it

In the course of your troubleshooting to date, have you worked through the following document, danielle?
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting

TS3694 The Ipad "Ipad" could not be restored. An unknown error occured (3014) how to fix

I tried updating my Ipad to ios 6 and got a error while during the process and now it says I have a Ipad that needs to be restored if I click restore I get The Ipad "Ipad" could not be restored. An unknown error occured (3014) how can I fix this issue I updated Itunes to newest version and tried to hold down sleep/awake and Home button to reset Ipad and tried redownloading software onto another user itunes same thing please help thanks.

Place the iPod in recovery mode and then try to restore:
http://support.apple.com/kb/HT1808
Also see here:
http://support.apple.com/kb/TS3694

I have an old iPhone 3Gs with software version 4.3.5, I am trying to use it again, and it works fine, but I have not been able to update the software. Every time I try, I get the following message: "there was a problem downloading the software for the i

I have an old iPhone 3Gs with software version 4.3.5, I am trying to use it again, and it works fine, but I have not been able to update the software. Every time I try, I get the following message:
"there was a problem downloading the software for the iPhone, the network connection could not be established". This happens even though I have a working internet connection.
Besides that, all the other functions work properly, even synchronize apps and library.
Will I be able to update the software?

look around the forum tons of people repport that they can't update
makes you suspect that apples update servers can't meet the depand of too many users
trying to update at once

Error while downgrading from ios6(beta4) to ios5.0.1.. i am getting error "there was a problem downloading the software for the iphone" any idea???

Hi,
I tried to downgrade my iphone4s os from ios6 (beta 4) to ios 5.0.1(factory settings).
but all the time i am getting the following error.
"there was a problem downloading the software for the iphone "rams's iPhone" "
pls help me to downgrade my device.
I am from india, ios6 maps are not at all working for india so i want to go for old version so that i can have google maps.
Regards
Ram

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You can try Google to see if you can find a workaround. Despite the map issue, if you are a developer don't you need the Beta on your iPhone?

I receive the following error message when trying to download and update my software on my iPod touch and iPad - "there was a problem downloading the software for the iPad/iPod "Mikki's iPad". T

When trying to download and update the operating system software for my iPad and iPod I get the following message - "ERROR MESSAGE" There was a problem downloading the software for the iPad "Mikki's iPad". The network connection timed out. Make sure your network settings are correct and your network connection is active, or try again. later." Is this a setting on my computer - my network is working fine. I didn't have any trouble before but have just started having trouble. Please help...

Hi Robertfrom Denver.
Did you try the solution given, and if yes, did it work?
I have done several "attempted downloads, and see the full file download, typically taking 30 minutes to complete, and then something goes wrong.
I am happy to suspend AV and FW software, but would like to know if it is a good fix or not first?
HelenfromBroughton Astley

I've iPhone 4s, and I am trying to update it to iOS 5.1 I've downloaded the software from iTunes, but when I click to install it, it says: "There was a problem downloading the software for the iPhone 'Donnbjj1's IPhone'. An unknown error occurred (1480)"

I have an Iphone 4s 32gb and i'm trying to update it to ios 5.1. i've downloaded the software from itunes but when i click on it to install it to my actual phone it says: "There was a problem downloading the software for Iphone 'Donnbjj1's Iphone' . An unknown error occurred (1480)."

iOS: Resolving update and restore alert messages
For error -50: See error 13 and 14:
Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.

What do i do after downloading iOS 3.1 software and "There was a problem downloading iOS 3.1.1 software update for ipod touch. an unknown error occurred (8288). Please check that the connection to the network is active and try again." comes up?

what do i do after downloading iOS 3.1 software and "There was a problem downloading iOS 3.1.1 software update for ipod touch. an unknown error occurred (8288). Please check that the connection to the network is active and try again." comes up?

Hello, I hope by now you have resolved the upgrade issue, but if not, here is what I ended up having to do:
“SUCCESS!!! I took my iPod to a friend who is a computer programmer/genius. He turned off his wireless, hooked the ethernet cable directly into his computer, and the download went through without a hitch. YAY!”
Here is my original post explaining what I had already tried:
“Hi all,
I got an iPod Touch 1st gen for my youngest son for Christmas as a starter. It has the 2.1.2 ios on it, but after I paid for the upgrade to 3.1.1, I keep getting an error message (8288) saying there was a problem with the network connection. I have called customer service, and they suggested I try on a different computer, and if that didn't work, try connecting to a different network, and then trying the update. None of this has worked. It seems that tech support is clueless with this issue.
I have installed and unistalled iTunes 10.5, 10.3, 10.4, and now I am back with 10.5. I have tried looking up the issue from several search engines but no one seems to have a universal solution and I have tried several.
I really want to have this thing updated for himw hwne he opens it, but I am starting to worry that my purchase was a bust. I know this is the oldest version, but I don't want to buy a newer, more expensive iPod and him still not be mature enough to really take care of it. As I said, this one is a starter.
Can anyone help? Please?!
Thank you!!!
P.S. We have a PC, with Windows XP Home.”
Now, there seem to be a lot of different ways to solve the 8288 error, none of which are universal. Best of luck getting yours upgraded!
Tiffany
P.S. The post by Sparkhi is a link to his blog going into a long story about how he wanted Apple to pay him for “solving” the issue….the one that apparently has been solved by multiple solutions. I’m not trying to bash, it just bothers me that he put up this whole story and finally, at the very end of his blog post, posts his solution.

HI, i'm having this error message [There was a problem downloading the software for the iphone "banster's iphone". An unknown error occurred (-23)] when im doing the upgrading to IOS 5. anybody know how to slove it? Thanks

HI, i'm having this error message [There was a problem downloading the software for the iphone "banster's iphone". An unknown error occurred (-23)] when im doing the upgrading to IOS 5. anybody know how to slove it? Thanks

Yep, me to exactly the same problem, the error message keeps telling me to check my internet connection or try later. Nothing wrong with my internet connection. Is it an apple server problem?

There was a problem downloading the software for the IPhone. An unknown error occured (-23). How can I update to the latest IOS 5?

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