There was a problem downloading the software for the iPod "iTouch". an unknown error occurred (9006)

cannot update ios - tried using iTunes in Windows and also MAC OS.  Cannot sucessfully download the ios6 update.  Is anyone else having this issue?  I am trying to update an iTouch purchased earlier this year.  I am using an iMac OS X 10.7.4 and a DELL PC runningn XP PRofessional.

Errors related to third-party security software
Error 2, 4 (or -4), 6, 40, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.

Similar Messages

  • Cannot re-install the software on my ipod touch. "Unknown error occurred(6)

    Hi,
    I Cannot re-install the software on my ipod touch.
    First time I got the following message: "Unknown error occurred(6).
    The last time I got the following message: "Unknown error occured (1604).
    I am then told to re-install again and the above errors occur again. It this like a never ending loop.
    Can you help.
    Thanks in advance.
    Renoe

    No, you shouldn't lose the stuff on your ipod. If you have synced your ipod recently, itunes would have made a backup file of all of your settings and files on the ipod. This is used when you restore.
    Plug your ipod in and the screen that pops up in itunes will have a button to "restore". This will wipe everything off the ipod, reinstall the firmware and then reload all of your stuff. itunes will use the most recent backup file to reload everything. about halfway through the process, itunes will ask you if you want to restore as a new ipod or use a backup... choose the backup.
    Be patient, it takes a while, but when it's done your ipod should be good as new.

  • TS3297 Pop-up message "There was a problem downloading 'APP NAME'. The network connection was reset."

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    A couple of App updates downloaded successfully. Some don't. What do I need to do/change to get a download to finish so I can get all my app updates?

    iTunes: How to resume interrupted iTunes Store downloads
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  • HT4972 I cant update my Ipod to the 5.1.1 version because this appears in the end "There was a problem downloading the software for the ipod. An unknown error occurred (9006). "  Please Help me! please :(

    Please help me .

    Errors related to third-party security software
    Error 2, 4 (or -4), 6, 40, 1000, 9006
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    Verify that access to ports 80 and 443 are allowed on your network.
    Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
    Restore your device while connected to a different network.
    Restore using a different computer.
    From:
    http://support.apple.com/kb/TS3694#error9006

  • Cant buy from itunes store, message says there was a problem downloading - the network connection could not be made

    recently changed my PC and successfully exported my itunes library. My problem is that when I now try to buy a song I get a message saying that there was a problem downloading (song) and that the network connection could not be made. Occasionally I get that the itunes store is temporarily unavailable and to try again later. The old PC was running Windows XP and the new one Windows Vista. I have already tried downloading a fresh version of itunes and ticked the repair option. Everything else appears to be working normally. Can anyone help please?

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  • I have an old iPhone 3Gs with software version 4.3.5,  I am trying to use it again, and it works fine, but I have not been able to update the software.  Every time I try, I get the following message: "there was a problem downloading the software for the i

    I have an old iPhone 3Gs with software version 4.3.5,  I am trying to use it again, and it works fine, but I have not been able to update the software.  Every time I try, I get the following message:
    "there was a problem downloading the software for the iPhone, the network connection could not be established".  This happens even though I have a working internet connection.
    Besides that, all the other functions work properly, even synchronize apps and library.
    Will I be able to update the software?

    look around the forum tons of people repport that they can't update
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    trying to update at once

  • Error while downgrading from ios6(beta4) to ios5.0.1.. i am getting error "there was a problem downloading the software for the iphone" any idea???

    Hi,
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    You couldn't go back to 5.0.1 even if you wanted to, it would have to be 5.1.1 but if you had a signed copy of the iOS 6 beta on your iPhone I don't believe you can go back.
    You can try Google to see if you can find a workaround. Despite the map issue, if you are a developer don't you need the Beta on your iPhone?

  • I receive the following error message when trying to download and update my software on my iPod touch and iPad - "there was a problem downloading the software for the iPad/iPod "Mikki's iPad". T

    When trying to download and update the operating system software for my iPad and iPod I get the following message - "ERROR MESSAGE" There was a problem downloading the software for the iPad "Mikki's iPad". The network connection timed out. Make sure your network settings are correct and your network connection is active, or try again. later." Is this a setting on my computer - my network is working fine.  I didn't have any trouble before but have just started having trouble.  Please help...

    Hi Robertfrom Denver.
    Did you try the solution given, and if yes, did it work?
    I have done several "attempted downloads, and see the full file download, typically taking 30 minutes to complete, and then something goes wrong.
    I am happy to suspend AV and FW software, but would like to know if it is a good fix or not first?
    HelenfromBroughton Astley

  • I am trying to download an update for my iphone, but in the middle of the download I get an error message that says, 'There was a problem downloading the software for iphone. The network connection timed out.' Any ideas on how to resolve this issue?

    I am trying to download an update to my iphone, but in the middle of the download, I get an error message that reads, 'There was problem downloading the software for the iphone. The network connection timed out'. Any idea how to reslove this issue?

    Hi Robertfrom Denver.
    Did you try the solution given, and if yes, did it work?
    I have done several "attempted downloads, and see the full file download, typically taking 30 minutes to complete, and then something goes wrong.
    I am happy to suspend AV and FW software, but would like to know if it is a good fix or not first?
    HelenfromBroughton Astley

  • I've iPhone 4s, and I am trying to update it to iOS 5.1 I've downloaded the software from iTunes, but when I click to install it, it says: "There was a problem downloading the software for the iPhone 'Donnbjj1's IPhone'. An unknown error occurred (1480)"

    I have an Iphone 4s 32gb and i'm trying to update it to ios 5.1. i've downloaded the software from itunes but when i click on it to install it to my actual phone it says: "There was a problem downloading the software for Iphone 'Donnbjj1's Iphone' . An unknown error occurred (1480)."

    iOS: Resolving update and restore alert messages
    For error -50: See error 13 and 14: 
    Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
    Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
    Put a USB 2.0 hub between the device and the computer.
    Try a different USB 30-pin dock-connector cable.
    Eliminate third-party security software conflicts.
    There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
    Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
    Try to restore from another known-good computer and network.

  • What do i do after downloading iOS 3.1 software and "There was a problem downloading iOS 3.1.1 software update for ipod touch. an unknown error occurred (8288). Please check that the connection to the network is active and try again." comes up?

    what do i do after downloading iOS 3.1 software and "There was a problem downloading iOS 3.1.1 software update for ipod touch. an unknown error occurred (8288). Please check that the connection to the network is active and try again." comes up?

    Hello, I hope by now you have resolved the upgrade issue, but if not, here is what I ended up having to do:
    “SUCCESS!!! I took my iPod to a friend who is a computer programmer/genius. He turned off his wireless, hooked the ethernet cable directly into his computer, and the download went through without a hitch. YAY!”
    Here is my original post explaining what I had already tried:
    “Hi all,
    I got an iPod Touch 1st gen for my youngest son for Christmas as a starter. It has the 2.1.2 ios on it, but after I paid for the upgrade to 3.1.1, I keep getting an error message (8288) saying there was a problem with the network connection. I have called customer service, and they suggested I try on a different computer, and if that didn't work, try connecting to a different network, and then trying the update. None of this has worked. It seems that tech support is clueless with this issue.
    I have installed and unistalled iTunes 10.5, 10.3, 10.4, and now I am back with 10.5. I have tried looking up the issue from several search engines but no one seems to have a universal solution and I have tried several.
    I really want to have this thing updated for himw hwne he opens it, but I am starting to worry that my purchase was a bust. I know this is the oldest version, but I don't want to buy a newer, more expensive iPod and him still not be mature enough to really take care of it. As I said, this one is a starter.
    Can anyone help? Please?!
    Thank you!!!
    P.S. We have a PC, with Windows XP Home.”
    Now, there seem to be a lot of different ways to solve the 8288 error, none of which are universal. Best of luck getting yours upgraded!
    Tiffany
    P.S. The post by Sparkhi is a link to his blog going into a long story about how he wanted Apple to pay him for “solving” the issue….the one that apparently has been solved by multiple solutions. I’m not trying to bash, it just bothers me that he put up this whole story and finally, at the very end of his blog post, posts his solution.

  • HI, i'm having this error message [There was a problem downloading the software for the iphone "banster's iphone". An unknown error occurred (-23)] when im doing the upgrading to IOS 5. anybody know how to slove it? Thanks

    HI, i'm having this error message [There was a problem downloading the software for the iphone "banster's iphone". An unknown error occurred (-23)] when im doing the upgrading to IOS 5. anybody know how to slove it? Thanks

    Yep, me to exactly the same problem,  the error message keeps telling me to check my internet connection  or try later.  Nothing wrong with my internet connection.  Is it an apple server problem?

  • There was a problem downloading the software for the iphone. An unknown error occured (-23)

    Hi,
    I cant seems to restore my iphone or even downloading the latest iOS 5 update. The error message is as per subject: "there was a problem downloading the software for the iphone. An unknown error occured (-23)"
    Anyone know how to resolve this?
    I have no issue with my network connection.
    thanks
    Alexis

    i had this problem too, check security updates, itunes update to 10.5, disable firewall and antivirus but still the same problem. Seems there is no answer to it.

  • "There was a problem downloading the software for the iPhone....An unknown error occurred (-23)." What should I do?

    "There was a problem downloading the software for the iPhone....An unknown error occurred (-23)." What should I do?

    i have the same problem:
    I have an iphone 4s and I have been trying for months to update my phone from iOS 6.1.3 to the new one.
    I recently got a new computer (my old harddrive crashed and will not work at all) and I just now copied all my music and photos to the computer.
    Now I have been trying to update to the iOS 7.1 both on iTunes and on the iPhone but neither one work. I keeps saying "unknown error" .
    I am wondering if I restore it to factory settings and then update it will the install work?
    also since i have backed up to the iCloud and my computer..will i be able to recover my music, contacts, notes and photos???
    thanks in advance.

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