There was a problem updating your account

I'm trying to startup Elements and when I click on the OK button on the startup screen I get this message "There was a problem updating your account."   So now I can't take advantage of posting my pictures online anymore although I can still edit photos.   I'm using Elements 7 with Vista home edition.  I have all the latest service packs.   Does anybody here know how to fix it?
Thanks a bunch.  Oh, I did try searching the internet for the solution and no luck so far.

It's not clear exactly what you're doing or how PSE is responding at startup.   But it sounds like you might be experiencing similar symptoms as these people:
http://www.elementsvillage.com/forums/showthread.php?t=49928
Their workaround was to go directly to Photoshop.com in their browser and log in.
If this doesn't help you, please come back with more precise details about what you're doing and what you see.

Similar Messages

  • Error "There was a problem updating your account" and now I can't use editor.

    I've owned my adobe for 4 days now and yesterday I tried opening/editing a photo and it froze up and now will not allow me to do anything because of the error "there was a problem updating your account".  After 4 phone calls of waiting a total of 74 minutes now, I'm a little disappointed at my new purchase & just need help.  Anyone???

    It's a rare day when Windows comes up with an actual solution to an error.
    So, the editor is still shutting down  but the message is now a general "an error has occurred and Photoshop Elements needs to shut down" message?
    See if a reset of your application preference file fixes it.
    Fastest way to reset preferences when using Windows:
    http://graphicssoft.about.com/od/pselements/ss/10tipspse7_10.htm
    Also it's good to look at what the splash screen is saying as it crashes. Usually, it's a good clue.
    If by chance it crashes when reading twain, see this:
    http://kb2.adobe.com/cps/408/kb408850.html
    Edit: Added the link to Photoshop Elements 7 Windows Vista Editor Troubleshooting Adobe Doc.
    http://kb2.adobe.com/cps/405/kb405398.html

  • There was a problem updating InDesign CC For more information see the specific error below.  Update Failed Download error.  Press Retry to try again or contact customer support.(49)

    Posted the entire text from the error window, when trying to update, using the normal NON-TECHIE way to update any and all Adobe CC products, via the Creative Cloud updater installed when Adobe Creative Cloud subscription was purchased when first offered.
    The following occurs, ad nauseam:
    There was a problem updating InDesign CC
    For more information see the specific error below.
    Update Failed
    Download error.  Press Retry to try again or contact customer support.(49)
    Here's the crux of my frustration:
    (1) Customer Service is NOT contact-able, to receive LIVE help.
    (2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
    Therefore, the real question:
    Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
    Please, NO TECHNICAL mumbo-jumbo which most likely will cause the overwhelming majority of users, like me, to seriously corrupt their computer files, but rather an honest, straightforward "what to do" from real CS/Engineers working for Adobe, as to how to FIX this issue, period.
    ===========================================================
    UPDATE:
    Here is a way in which I think I was able to "update" my InDesign CC application:
    (1) Sign-In to your Adobe Account
    https://www.adobe.com/
    (2) Click on the MENU icon
    (3) Click on the product InDesign icon
    Your browser should display the page for Adobe InDesign CC
    https://www.adobe.com/products/indesign.html?promoid=KLXLU
    (4) Click on the Download icon,
    Your browser should now display the page to download InDesign,
    https://creative.adobe.com/products/download/indesign
    (5) a Pop-Up window should open, and display:
      Launch Application
      This link needs to be opened with an application.
    with the first option to select being the CreativeCloud(URIHandler)
    (5) Select this application and click OK.
    What happened when I followed steps (1) thorugh (5) is that:
    (a) InDesign CC(2014) was installed,
    (b) InDesign CC, updated, and then
    (c) InDesign CC(2014), also updated.
    Why this all worked, is a mystery to me.
    Looks like a separate, "new" version of InDesign, InDesign CC(2014), was installed, the existing "old" InDesign was updated, and then the newly installed Indesign CC(2014) was further updated.
    A BIT MORE, when I launched my InDesign CC app, and checked to see if there were Updates Available, there in fact was an Adobe InDesign CC 64 bit (9.2.2) update.
    I clicked on UPDATE and my "old" InDesign CC app was "successfully updated."
    FURTHER INFO:  I may have neglected to list some important info ... OS:  Windows 8.1 Pro with Media Center, 64-bit
    Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
    Will keep y'all posted!
    Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.

    Jackdan error 49 indicates the installer was unable to access a critical file or directory.  You can find additional details at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

  • ITunes Match: There was a problem with your payment type.

    This Morning i received the following email from apple regarding my itunes match account.
    I have no idea why this has happened, i am now worried of loosing all my music.
    I have itunes match set for AUTORENEWAL, and there ist enough credit on my itunes store account.
    Does anyone have an answer to this?
    Would be greatful for help.
    Thanks in advance
    iTunes Match: There was a problem with your payment type.
    There was a problem with your payment type that prevented the automatic renewal of your subscription to iTunes Match. To renew your subscription and to regain the ability to store your entire music collection on iCloud and enjoy it on your iOS devices, iTunes, and Apple TV, you will need to update your payment information. iTunes Match stores not only your songs purchased on the iTunes Store, but all of the other great music you have acquired over the years, including music from CDs.
    To update your payment information or manage your subscription, sign in to iTunes on your computer and go to your Account Information page. Your matched and uploaded tracks will be removed from iCloud in 90 days, so renew your subscription now and keep all of your music in the cloud so you can listen to it anytime, anywhere.
    Regards,
    The iTunes Store team

    I tried calling but they are closed in bservance of holiday. I want to resolve this issue now please via Internet so that I can resume my game. Thx very much for your help. Can u guide me thought this or email me the instructions as to how to resolve this step by step. It appears to me that there must have been a past billing issue.

  • "There is a problem with your account..." when opening online OneNote file within local OneNote app

    Hi,
    We have a tenancy DirSync connection a small number of staff so that they can have access to SharePoint, Visio and OneNote Online. When one such user logs onto the http://[groupsite].sharepoint.com site on his Windows 7 PC with Office 2013 installed,
    he can access the site successfully. He might then open a OneNote file online. However, if he was to then click the "Open In OneNote" button from the toolbar, and clicked "Yes" to the Microsoft OneNote Security Notice:
    "Microsoft Office has identified a potential security concern. This location may be unsafe".
    ... and then sign in with the same account to this box
    ... and then enters his correct credentials into the next "Sign In" window, it returns with the following message:
    "There is a problem with your account. Please try again later".
    Finally, the following message is returned within the MS OneNote app:
    "We couldn't open that location. It might not exist or you might not have permission to open it. Please contact the owner of onenote:https://[groupsite].sharepoint.com/sites/....one#SharePoint Team Site for more information."
    The user has reinstalled MS OneNote 2013 on the PC with no change. We have also removed all cached credentials from within Windows Credential Manager and rebooted with no success. The user can access all web-based resources such as SharePoint, OneNote and
    Visio, and he can open web-based Visio files locally on the locally-installed Visio app with no issues. This problem is specifically experienced when opening an online version of OneNote locally on a  PC that has either MS OneNote 2010 or OneNote 2013.
    Any assistance that you may be able to provide would be greatly appreciated.
    Regards,
    Brian

    Thanks Maurice, for your reply.
    My Windows Account is already used to log into OneNote. It is the same Windows Account used to log into, and access online, the SharePointOnline, OneNote Online, etc., services. I tried, indeed, to sign out from my account within the client-version of OneNote
    but it returns the message "We can't remove Windows accounts".
    Again, this is the only account that has been used with this installation of OneNote, and it is that which has been uploaded by way of DirSync to Azure. It works for online versions of OneNote items, SharePoint and Visio, and for VisioOnline-based files
    that are opened within the local client-version of Visio. When trying to open the OneNote Online notebook within the local client-version of OneNote we get this issue.
    I have reinstalled Office with no success.
    Any help that you can provide in this regard would be greatly appreciated.
    Regards,
    Brian

  • When i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color:  There was a problem processing your order, please contact our Customer Service team for assistance.Middle East

    when i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color:
    There was a problem processing your order, please contact our Customer Service team for assistance.Middle East & North AfricaBahrain: 80081097Egypt: 08000000447Jordan/Kuwait/Lebanon/Qatar/Yemen: English +44 207 365 0735Jordan/Kuwait/Lebanon/Qatar/Yemen: Arabic/French +44 203 564 4145Oman: 80077173Saudi Arabia: 8008446638Tunisia, Morocco and Algeria: +33 157324642United Arab Emirates: 80004443085Commonthwealth of Independent States (CIS): +44 207 365 0735

    Verify that everything about your Adobe ID and your country and your credit card match exactly
    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
    -Credit card https://helpx.adobe.com/utilities/credit-card.html
    -wrong email https://forums.adobe.com/thread/1446019

  • Adding Picasa account: Android error - There was an error creating your account. Please try again.

    I successfully synced with gmail (contacts, mail, etc.), youtube, as well as some other services. I am unable to create the account that accesses Picasa. Each time I try, I enter the email and userid for my account, and I get the same error message "There was an error creating your account. Please try again". I verified that the username and password are correct by signing into Picasa Web directly. A number of other people are experiencing this problem, as can be seen here: http://www.google.com/support/forum/p/Picasa/thread?fid=446b5bd3493325ff0004ad7d643c968c&hl=en
    Does anyone know what to do to make this linkage work? I want to be able to use the integrated gallery to access my Picasa pictures.

    Oracle forums: current quality level...

  • When I try to share a project to theater I get the message Your Theater could not be opened.There was a problem reading your movies from iCloud and the project does not share. Can anyone help?

    When I try to share a project to theater I get the message Your Theater could not be opened.There was a problem reading your movies from iCloud and the project does not share. Can anyone help?

    Set up iMovie Theater and iCloud
    In order to take full advantage of the capabilities of iMovie Theater, you must be signed in to iCloud. If you are signed in to iCloud, movies and trailers shared to iMovie Theater are automatically uploaded to iCloud. You can also turn off automatic uploading, and upload just the movies and trailers you want, or delete individual movies and trailers from iCloud. For more information about the Theater, see iMovie Theater overview.
    If you sign out of your iCloud account on your Mac, all iCloud movies disappear from the Theater, but they are not deleted; the movies reappear when you sign in again. If you ever run out of space in iCloud, an alert icon appears in the top-right corner of your movie, indicating that you can’t upload new movies. For more information, click the icon. After you upgrade your iCloud storage or clear space, your movies automatically appear in iCloud again.
    Hide
    Set up automatic iCloud uploading
    Choose Apple menu > System Preferences, and click iCloud.
    Make sure you’re signed in, and then select the Documents & Data checkbox.
    Click the Options button next to Documents & Data.
    Make sure the iMovie checkbox is selected.
    In iMovie, choose iMovie > Preferences.
    Select the “Automatically upload content to iCloud” checkbox.
    To turn off automatic uploading, deselect the checkbox.

  • How do i purchase license for lightroom 5? When i tried to process payment, it says There was a problem processing your order, please contact our Customer Service team on 800 448 1642 for assistance.

    How do i purchase license for lightroom 5? When i tried to process payment, it says There was a problem processing your order, please contact our Customer Service team on 800 448 1642 for assistance.

    In this forum, we can't help with purchasing issues.
    My suggestion is to call that phone number.

  • Cannot place order ERROR: "There was a problem adding your product to cart"

    Hey guys,
    Well, once again Best Buy's online system is preventing me from making an order. It seems like nearly every time I log in I experience some new problem. This time, I'm unable to add anything to my cart. It doesn't matter what item I try to add to my cart or what browser I use or if I clear cookies...it happens every time, on every browser, with every product in the store. The error shows a red & white triangle with a message "There was a problem adding your product to cart".
    Just to clarify ahead of time: 1) I have already tried signing in using 4 different browsers (explorer, firefox, chrome, opera) & they all give the same error; 2) Prior to posting here I researched this problem & found out it is somewhat common & has been occurring since at least 2012 on BestBuy.com; 3) Every time someone posts in here about this problem, customer service offers the same "fix" every time - to sign out, clear their browser cache of cookies, shut down the browser, restart the browser, sign back in, etc.... The only problem is, this "solution" has not worked ONE time our of the many times this problem has cropped up in here over the past 3+ years. Why this "solution" keeps getting told to people even though it never works is beyond me. But, there you have it.
    Just to clarify: I have already tried this solution, And just like with everyone else before me, it didn't work for me either. So, what's the next step? There must be something else that can be done other than waiting a couple more days for it to magically fix itself (it seems that is the only thing that ever "works"...is to let several days go by and the problem ends up getting fixed in some back-end server-side patch up). 
    What I'm hoping for from you is a solution that can fix this immediately. This problem has already prevented me from making a couple purchases for items that were temporarily on sale over the past couple days. So, those are lost sales for Best Buy. What I'm hoping to do now is pre-order the Elder Scrolls Online (PS4) in order to take advantage of the $10 pre-order reward. The game releases on Tuesday the 9th. So, in order to get this done in time I need to place the order sometime today (on the 8th).
    With all these repeated technical problems making purchasing a chore & wasting my time every single time I want to buy a product it's almost as if Best Buy is telling customers "We don't care if our online system works reliably...go spend your money at Amazon instead". lol
    Thank you in advance for your timely help on this matter.
    -Marc (removed per forum guidelines)

    Hello mjswooosh,
    I'm very disheartened to hear that you've had ongoing problems when attempting to order from BestBuy.com. Our goal is ever to provide a fun and efficient shopping environment! Certainly creating aggravation serves neither you nor us and I apologize sincerely for this having been your experience.
    We recommend the troubleshooting steps you mentioned (i.e., clearing the browser cache, deleting temporary internet files and cookies) because this is the most common cause of this type of problem. I too have encountered this issue from time to time and these steps have almost always resolved the problem. I say almost always because there's one further step you can try: ensure that you have signed out of BestBuy.com, then perform the browser maintenance steps we've recommended. Afterward, before signing in to BestBuy.com, add your desired items to your cart and sign in as part of the checkout process. When the standard steps have not netted a resolution for me, this has solved the problem each time.
    I hope this helps. I'm very grateful that you took the time to write to us with your concerns and for sharing your very valuable feedback about your online experience.
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

  • There was a problem with your order.

    I am trying to order CreativeCloud subscription (using upgrade option) but I keep getting an error "There was a problem with your order." after credit card is beeing processed. I tried it for several times but no success. My card details were entered correctly, card isnt expired and limit isnt exceeded.
    Any ideas what could be wrong?
    Thanks,
    Stanislav

    Hi Svizual,
    Are you still facing the issue?
    -Dave

  • There was a problem processing your order, please contact our Customer Service team for assistance.

    when i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color:
    There was a problem processing your order, please contact our Customer Service team for assistance.Middle East & North AfricaBahrain: 80081097Egypt: 08000000447Jordan/Kuwait/Lebanon/Qatar/Yemen: English +44 207 365 0735Jordan/Kuwait/Lebanon/Qatar/Yemen: Arabic/French +44 203 564 4145Oman: 80077173Saudi Arabia: 8008446638Tunisia, Morocco and Algeria: +33 157324642United Arab Emirates: 80004443085Commonthwealth of Independent States (CIS): +44 207 365 0735

    Asmaa,
    Other than using the suppport phone number, you may try a chat here:
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I can't renew my plan. It always say"There was a problem processing your order, please contact our Customer Service team on 30714922 for assistance."

    I can't renew my plan. It always say"There was a problem processing your order, please contact our Customer Service team on 30714922 for assistance."
    I can't find my payment info and renew button. Please help me!

    In this forum, we can't help with purchasing issues.
    My suggestion is to call that phone number.

  • There was a problem saving your PowerPivot Document

    Version Information:
    Microsoft Office Professional Plus 2013
    Microsoft Office PowerPivot for Excel 2013
    The Problem:
    When I save my PowerPivot Excel document, I receive this error.  Eventually the document saves and closes.  When I open the document and make a change - I save again, and get the error back.  If I make no changes, and save, I don't get the
    error.
    Any ideas will help.
    Error Message:
    "There was a problem saving your PopwerPivot deocument.  Some of your work may  not have saved properly.  Please try saving again."
    <Details>:
    ============================
    Error Message:
    ============================
    Object reference not set to an instance of an object.
    ============================
    Call Stack:
    ============================
       at Microsoft.Office.PowerPivot.ExcelAddIn.GeminiPivotManager.SaveGeminiPivot(Workbook wb)
       at Microsoft.Office.PowerPivot.ExcelAddIn.AddIn.Application_WorkbookBeforeSave(Workbook Wb, Boolean SaveAsUI, Boolean& Cancel)
    ============================

    I am getting the same error while saving PowerPivot in excel 2013. I tried to create a new model from scratch but its strange that I am getting the same error message.
    The error appears as soon as I import data from SQL into PowerPivot.

  • Sorry there was a problem checking your details.

    Hi,
    When I go to run the broadband speed test on the BT website it says. Thought it was the website at first as it started doing this the other day.
    Sorry there was a problem checking your details. Please check you have entered the correct telephone number and then press 'Start Test' again.
    Then this:
    Sorry, but we've not been able to match all of your details
    You can continue and run our download speed test now, but please note that we will only be able to offer you a limited assessment on the meaning of your results.
    Yet it will let me continue and do the test anyway. Any Ideas?
    Thanks

    FAQ
    1. Best Effort Test: -provides background information.
    Download Speed
    55.44 Mbps
    0 Mbps
    57.38 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 55.44 Mbps
     For your connection, the acceptable range of speedsis 45.9 Mbps-57.38 Mbps .
     Additional Information:
     IP Profile for your line is - 57.38 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    8.5 Mbps
    0 Mbps
    20 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 8.5Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 20 Mbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance. 
    Please visit the FAQ if you are unable to understand the test results.

Maybe you are looking for