There was a recent upadate on my PC, however it does not work. A error code comes up which says, min version is not compatible with max version. And I caanot open my browser. Please help.
I do a system restore which allows me to open my browser. Without this I cannot open my browser - the error code comes up every time.
Do a clean (re)install
* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data when uninstalling.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
From https://support.mozilla.com/en-US/questions/764376
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Hi friends.
Ive downloaded the free trial version of Final cut pro x and its not working, an error message comes up saying: You can't use this version of the application ''final cut pro trial'' with this version of OS X You have OS X 10.8.5. it requires 10.9 or later, please can anyone Help.Just download Mavericks (10.9) its free and installed it (Mac App Store)
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i bought my iphone second hand , i have no contact with the owner and its linked to his icloud, please help
Welcome to the Apple community.
If you can't contact the owner, you may be able to sell it as 'not working, for spare parts only'. -
I recently lost my iPhone 5 and purchased a refurbished one on line, I'm trying to backup by iCloud to the new phone but when I get to the "Choose backup" screen I'm told "No iCloud backups are compatible with the version (7.1) on this iPhone". My previous iPhone had up to version 8.1.3. Now I'm stuck in the backup screen and can't get back to settings. How can I finish the backup and how do I get out of backup mode to possibly update to the version I need?
Hi AppleRobertion,
What you are going to need to do here is update your iPhone's version of the operating system to a version at least as new as the one on your backup - iOS 8.1.3. To do this, follow the directions in this article -
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Specifically -
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
Once the update is complete you should be able to restore from your backup.
Thanks for using Apple Support Communities.
Sincerely,
Brett L -
We got a new computer so i plugged my Iphone4 in, nothing happened so i unplugged it now its just a black screen with the itunes icon & Usb and i cant turn it off or get on anything?
PLEASE HELP!Plug in your phone and launch iTunes on the computer. Then in the sidebar look for something about an iPhone. Click it and set up your iPhone. Has this iPhone ever been synced with another computer?
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Documents in my dock are showing up as question marks and I cannot open... please help!!
I save several excel documents on my dock. Today I went to open one of the documents and the files were showing up in my dock as gray question marks. I am unable to open the documents or find them anywhere else on my computer! Please help!!
That may result in losing Dock icons for the Office applications (don't know why it should?) but shouldn't cause document icons in the Dock to disappear.
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IPad died and won't open again. Please help
I was using facetime when my iPad died and it won't open again. I charged it and after 15 mins. I tried holding down the home and sleep/wake button for a long time but it didn't work. Shall I bring it to the service center?
Thanks very much for the advice.
I'm glad to say that you were right.
Interestingly, I could not SEE the Preview plist file in there when I looked, but when I did a 'find', there it was. Strange eh?
Once deleted, the problem was solved.
Thanks again
Matt -
Unable to play some movies from Netflix on my iPad. When I click on a movie an error message comes up "Cannot play movie. Please try again later." I contacted Netflix but have not been able the help so I am wondering if it's my iPad. I didn't have a problem before but I have recently upgraded to iOS 7.1. Also is a certain amount of storage needed to play a movie? About how much is that?
Hello all,
I have an iPad 2 16GB with iOS 7.0.3 and Netflix version 5.0.2. I cannot watch netflix on an External LCD monitor that I have through VGA out. I use bluetooth speakers, so the AirPlay is going to that for Audio. Before this update, this combo worked without an issue.
So as of Friday Nov. 8/2013, I contacted Netflix support, and they said they fixed the problem on their end, and the fix is on the Apple side of things, and to contact Apple support.
So, I contacted Apple support, and the first person I spoke to said I would have to agree to pay a $35 fee for 30 days of support to this problem since my unit is out of warranty. I said this isn't a hardware issue, it's a software issue, and I'm not willing to pay to fix a problem you created. So I got a Senior Level advisor on the line, and she was helpful, and she's looking into the issue for me and said she'll contact me sometime on Tuesday or Wednesday (Nov. 12 or 13) to let me know of the issue.
Here's the thing: this is a combination of Netflix and iOS not working correctly with any of the Apple Authorized Dongles. This is truly a code error that some hot shot programmer had major oversight on, and their management didn't catch it either. There was no reason for Netflix to rush to get this Netflix update going until Apple sorted out the bugs in iOS 7.
Anyway, if I hear anything from Donna (the advisor), I'll post it and let you guys know. In the mean time, good luck! -
I just got this phone about 2 weeks ago. I was prompted to do an update and did it... then my phone showed the image of the wire to the itunes symbol... so it's in recovery mode. I have been working on this for hours! I read tons of apple support procedures and followed them to the letter.... HT1414, TS3125, TS1538 etc.
I uninstalled my itunes, quicktime... all the apple products like the instructions said. I reloaded everything and rechecked to make sure it was good. Driver is showing up good with no problems.
I would totally be fine with restoring it to the original settings... I've only had it for 2 weeks! But itunes won't even recognize the phone so I can't even hit the restore button. This is so frustrating. I am running windows 7... and I ran all updates like the apple support instructions said. I checked updates with Norton. All good. I did all the windows & norton updates before I uninstalled and reinstalled apple products. If I could only get itunes to even recognize the phone.
The phone is not jailbroken... it was fresh from the factory... then that update!
Please help. I am without a phone.I may have fixed the issue. The errors in device manager were a driver error apparently windows didnt have appropriate drivers installed to allow itunes to recognize a device in recovery mode. I followed the paths in the guide above in more detail using this path ( http://support.apple.com/kb/TS1538 under if device not recognized while in recovery mode) to alleviate the issue update is now installing appropriately ( i hope).
I will update if everything works correctly -
Says I'm connected, but can't open a browser- PLEASE HELP!
I set up my Airport Express successfully, I thought, because when I open Internet Connect, it says I'm connected to the internet. But then when I try to open a web browser- Safari or Explorer- the pages don't load. And also, My AirPort never gives me a solid green. It flashes green once as soon as I plug it in, then stays yellow for a while, then flashes yellow (although maybe it's amber- I can't really tell. But I do know that it's not green, or solid, no matter how long I leave it on.) I don't understand what's going on and I'm so frustrated... I know it's probably very basic, but can anyone help me out with this?
katlyncarlson, Welcome to the discussion area!
Look at the IP address in your Network preference pane under AirPort and TCP/IP. Does the IP address start with 169? -
Hello i just recently bought my apple iphone 4 yesterday and was doing fine, but now i cant remember my password to unluck it and im in a middle of a family emergency so i need to know what i can do to fix this asap! Thanks for your help and god bless!
Connect in recovery mode and restore, you'll get the option to reset the passcode during this process:
iOS: Unable to update or restore and iPhone and iPod touch: Wrong passcode results in red disabled screen
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software. -
I had my iphone5s in my shorts and my shorts went in the salt water at the beach and was wondering how to fix it or how much is it for another one. Im only 13 and we all make mistakes so please help 18 jan
Sorry, iPhones exposed to Salt Water, are pretty much destroyed. Salt Water is one of the most corrosive elements there is.
Make an appointment at any Apple store & they will do an out of warranty exchange for US $269. -
My keynote seems to be misbehaving. Me, a teacher was preparing a ppt on keynote.all of a sudden, the navigator column to my left goes black and nothing seems to move. Please help! Only 12 hours before I take class.
Hi KRKabutoZero,
Welcome to Apple Discussions
You may want to look at Knowledge Base Document #58042 on A flashing question mark appears when you start your Mac.
Do you have access to another Mac? You may want to backing up your files via Target Disk Mode (TDM) as well as running some utilities (Knowledge Base Document #58583 on How to use FireWire target disk mode.
You may want to invest in a utility like DiskWarrior from Alsoft. It is great for troubleshooting drive malfunctions.
As said before, you may also want to bring your iBook to your local Apple Store/Reseller.
Jon
Mac Mini 1.42Ghz, iPod (All), Airport (Graphite & Express), G4 1.33Ghz iBook, G4 iMac 1Ghz, G3 500Mhz, iBook iMac 233Mhz, eMate, Power Mac 5400 LC, PowerBook 540c, Macintosh 128K, Apple //e, Apple //, and some more... Mac OS X (10.4.5) Moto Razr, iLife '06, SmartDisk 160Gb, Apple BT Mouse, Sight.. -
Did latest update for itunes and now can't open Itunes. Get pop of :itunes was not installed correctly.Please reinstall itunes. Error 7 (Windows Error 126). Have reinstalled various times and still can't open itunes. Please help.
Repair Apple Application Support.
START/CONTROL PANEL/PROGRAMS N FEATURES/highlight APPLE APPLICATION SUPPORT, then click the REPAIR button -
I can not attach any files to email or Facebook. When I go to "browse" the window comes up and disappears immediately. I updated browser and Adobe Flash. Restarted computer and zapped pram. any ideas? Please help!
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box. Don't use the Safari-only Guest login created by Find My Mac.
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem(s)?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. The Guest login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled under Mac OS X 10.7 or later, or if a firmware password is set, you can’t boot in safe mode.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.
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