"there was an error installing the software"???

Hi. Recently I upgraded to a newer version of iTunes on my old iBook G4. The new iTunes wouldn't open without a new (7.5.5 or later) version of Quicktime. I downloaded the new Quicktime, but I can't install it. The installation runs normally until the very end, when the installer suddenly says "There was an error installing the program. Please try installing again." No details are given.
My iBook is old, but it meets the system requirements for Quicktime 7.6.4. I have deleted the old version of Quicktime. I also tried installing Quicktime 7.5.5, but the same error message occurred. I'm at my wit's end. Does anyone have any suggestions? Thanks!

I also have received this error message when trying to update Quicktime/itunes. Any help would be greatly appreciated.

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I just tried to install Photoshop 4.0 to my iMac (version 10.9.3) and I was informed that there was an error with the software. I could not install it. Where do I go from here?

I just tried to install Photoshop 4.0 to my iMac (version 10.9.3) and I was informed that there was an error with the software. I could not install it. Where do I go from here?

Photoshop 4.0 is not compatible with MAC 10.9.3 . You will face issues as when Photoshop 4.0 was launched there was no MAC Mavericks and Adobe has not tested the version on new MAC OS.
If you want you can download the latest version of Photoshop CC 2014 and you can use it as a trial for 30 days and you can plan to switch to the latest version.
http://www.adobe.com/products/photoshop.html

I've iPhone 4s, and I am trying to update it to iOS 5.1 I've downloaded the software from iTunes, but when I click to install it, it says: "There was a problem downloading the software for the iPhone 'Donnbjj1's IPhone'. An unknown error occurred (1480)"

I have an Iphone 4s 32gb and i'm trying to update it to ios 5.1. i've downloaded the software from itunes but when i click on it to install it to my actual phone it says: "There was a problem downloading the software for Iphone 'Donnbjj1's Iphone' . An unknown error occurred (1480)."

iOS: Resolving update and restore alert messages
For error -50: See error 13 and 14:
Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.

There were errors installing the software

Mac Mini G4 1.25GHz / 512MB / 40GB / Combo / Modem.
Ser: YM6***TAB
<Edited by Moderator: Personal Info - Please See Terms of Use>
Originally Mum's Mini was "doing strange things", so I had to drive 150 miles to try to sort it out.
First I downloaded AppleJack and tried it out on my own G4 Tower before heading north to visit Mum. Applejack installed OK from my USB memory stick.
Unfortunately, it didn't occur to me to take a spare keyboard and I was unable to get her Mac Mini (with a miniature keyboard) to respond to any key presses at start-up, which foiled all attempts to use AppleJack or even single user mode!
However, I was able to use DiskWarrior and it found several corrupted files on the Hard Drive, which it claimed (after two attempts) were repaired. I then "repaired permissions" and ejected the DiskWarrior disc. Then I had the bright idea of going to "Software Update" in the Apple Menu. This downloaded the latest OS10.4.11 and started to install it. After 20 minutes it reported that there was a "problem with installation" and I should reboot and try again, which I did, with the same result. So then I had the amazingly bright idea of erasing the drive and installing 10.4 from the original DVD. This got several minutes into the procedure before reporting a problem. "There were problems installing the software".
I gave up at that point, left Mum my iBook to use and brought the Mac Mini home.
I was able to boot it up from an external Firewire HD, which contained a clone of the boot drive from my own G4 Mac Mini. It seemed to work OK so I tried the Tiger installation DVD again. It failed as before but I was able to save the Crash Log onto the Firewire Drive and you can view it here:
http://www.amstard.co.uk/temp/OSInstallCrashLog.txt
(I hope this means something to somebody! The way I interpret it is that it installed a file then discovered that file was corrupted?)
I used Prosoft "Drive Genius" to erase the internal Hard Drive again and it reported that all was well. But I still couldn't install the OS.
After that, I couldn't even get the Mac Mini to boot from the external Firewire drive. It just produces a black oblong on a gray screen with a stalled "cog wheel". Here's a photo that I took:
http://www.amstard.co.uk/temp/screenphoto.jpg
There is nothing connected except the standard USB keyboard and mouse at this point and the external Firewire drive.
It does boot up with the generic Tiger installation DVD. I can run Disk Utility, which reports no errors on the Hard Drive. But it fails when I try to install the OS 10.4 with an error message "There were problems installing the software" (generic OS10.4 installer) or "There were errors installing the software" (original Mac Mini OS10.4 installer).
I have fitted a new 120GB drive and replaced the RAM. The OS still fails to install on the newly formatted drive. The Apple site suggests a firmware update for this error message but doesn't list one for the Mini.
I have tried installing OS10.4 from the original Mac Mini installations discs and from a generic 10.4 installer. Both give the same "There were errors installing the software" message.
I have "zapped the PRAM" without making any difference to this symptom.
I have tried doing the simplest installation without any additional fonts, language translators or bundled software.
Any suggestions - apart from "scrap it!"?
Martin (UK)

It does boot up with the generic Tiger installation DVD. I can run Disk Utility, which reports no errors on the Hard Drive. But it fails when I try to install the OS 10.4 with an error message "There were problems installing the software" (generic OS10.4 installer) or "There were errors installing the software" (original Mac Mini OS10.4 installer).
I have fitted a new 120GB drive and replaced the RAM. The OS still fails to install on the newly formatted drive. The Apple site suggests a firmware update for this error message but doesn't list one for the Mini.
I have tried installing OS10.4 from the original Mac Mini installations discs and from a generic 10.4 installer. Both give the same "There were errors installing the software" message.
Since this is an original G4 mini, there is no reason at all that any full retail 10.4 installer, or the original MacOS installer that came with the mini would not work. Later minis, released after Tiger's release date were in some instances unable to boot from the early versions of the Tiger retail installer because 10.4.0 or 10.4.1 pre-dated the versions those minis came supplied with, but clearly that isn't the case with your system.
If you are certain that the MacOS install disk you have is the one that original one that came with the mini (which should be a late version of MacOS 10.3.x), then the only obvious thing to check is that you have correctly partitioned the drive (it should be partitioned in the Apple Partition Map scheme, and then formatted as MacOS Extended (Journalled). If those parameters are met and you continue to get the error from a valid installer for that system, then the potential causes narrow to such things as defective install disks (unlikely since you have tried more than one), defective optical drive unlikely because you can boot from the install disk using the drive), or defective logic board/disk controller - which is a distinct possibility since it's possible that was responsible for the first drive failure (or the indications of failure).
Boot the system using the original MacOS installer and using Disk Utility, set the new internal drive up again with the APM partitioning and MacOS Extended (Journalled) formatting, then immediately run the 'Repair Disk' tool on it to make sure the drive is being read and written correctly. Then performa PMU reset (instructions below) to ensure that the failure to boot from the external FW drive is not a simple matter of dropped FW port. On rebooting with your FW drive connected, hold the Option key down to see if the system then recognizes your external drive. If it does, select it and attempt to boot from it.
With luck that will give you a working system, booted from your external, at which point I would then see if it's possible to clone your external to the new internal drive, rather than attempt a reinstall from the MacOS installer.
On the face of it there should be no reason that would not work since by booting from the MacOS installer you basically show that the system is sound and the optical drive is working. By partitioning and formatting the internal drive and getting a clean bill of health from the repair disk tool, you show the drive and disk controller are OK. That doesn't leave much else to be at fault!

"There was a problem downloading the software for the iPhone....An unknown error occurred (-23)." What should I do?

"There was a problem downloading the software for the iPhone....An unknown error occurred (-23)." What should I do?

i have the same problem:
I have an iphone 4s and I have been trying for months to update my phone from iOS 6.1.3 to the new one.
I recently got a new computer (my old harddrive crashed and will not work at all) and I just now copied all my music and photos to the computer.
Now I have been trying to update to the iOS 7.1 both on iTunes and on the iPhone but neither one work. I keeps saying "unknown error" .
I am wondering if I restore it to factory settings and then update it will the install work?
also since i have backed up to the iCloud and my computer..will i be able to recover my music, contacts, notes and photos???
thanks in advance.

There were errors installing the software Os x disk 2

Hey guys.
I run an older version of os x (10.4.8) on a Macbook as I have an old version of pro tools that I won't run on anything newer. I havn't gotten round to updating pro tools.
Yesterday, I tried to install the update for 10.4.11 since I'm not too bothered about pro tools anymore.
It took around 2 hours, then at the end seemed to stop without any confirmation of it's success.
After this, everything froze and I was forced to manually restart the macbook using the power button.
When restarting, I got a kernel panic error which asked me to repeatedly start the system.
Fed up with this, I decided to revert back to 10.4.8 by booting from the dvd, erasing the macbook harddrive and installing from scratch.
Disk one went fine, but disk 2 hangs up when installing garage band instruments, then I get the message THERE WERE ERRORS INSTALLING THE SOFTWARE. PLEASE TRY AGAIN.
I've tried this three times with no joy.
Any ideas?
Thanks

Hi Ibin5, and a warm welcome to the forums!
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
It took around 2 hours, then at the end seemed to stop without any confirmation of it's success.
Hmmm, that's too long, might see this...
http://www.apple.com/support/macbook/hd/repairextension/
Also, That second Disk thing happens frequently, the best way around it is to do a Custom install, and eliminate enough Printer Drivers, Languages, Fonts, and Applications you don't need... then it may skip #2 altogether.
http://support.apple.com/kb/HT1442

"There were errors installing the software. Please try again"

I have decided to sell my iMac and G4 iBook, in order to buy a Macbook Pro. I have two people interested, but only if both computers are formatted and as they were when they left the factory.
I erased all my files from both computers, leaving just the system files. I placed the instalation disk for OS X into my iMac (The disk that came with it) and selected instal. I chose the option to delete the current settings and instal a fresh version of OS X.
I hope that makes sense so far.
Anyway after a while, disk 1 had finished, and I was told to insert disk 2. I inserted disk 2, only for half way through the instal process, to be greeted by "There were errors installing the software. Please try again". I have now tried 14 times. I have officially given up.
I have searched these forums for an answer, but it seems as though other people have done things such as, installing other software, or hardware, and that is the cause of the problem. However I have done none of the above. I have tried searching the Mac Support pages, with no luck.
Can anyone help?

I suggest you do the following:
Extended Hard Drive Preparation
1. Boot from your OS X Installer Disk. After the installer loads select your language and click on the Continue button. Then select Disk Utility from the Installer menu (Utilities menu for Tiger.)
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. Otherwise, click on the Partition tab in the DU main window.
3. Set the number of partitions from the dropdown menu (use 1 partition unless you wish to make more.) Set the format type to Mac OS Extended (Journaled, if supported.) Click on the Partition button and wait until the volume(s) mount on the Desktop.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled, if supported.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process will take 30 minutes to an hour or more depending upon the drive size.
Now try installing OS X. If you still have a problem then it's possible the hard drive is bad or the installer discs are damaged (or possibly just dirty and need a gentle cleaning) or there's a problem with the optical drive.

'There were errors installing the software. Please try installing again.'

Can anyone provide a solution for a sudden problem I've encountered. It began when trying to install Backup 3.1 and has now been repeated with OS X 10.4.5.
When trying through Software Update I'm told The update [packagename] can't be installed. Sorry, an unexpected error occurred. The Installer package has been moved to the Trash. To try again, open the package from the Finder.
When I try opening the Installer packages from the Finder the Installer reaches the stage of 'preparing target volume' and then displays this error: There were errors installing the software. Please try installing again.
Installer's Error Log says: Install failed: The following install step failed: run preflight script for [packagename].
Console.log contains this:2006-02-15 21:07:27.431 Software Update[331] session:product:061-2046 didFailWithError:NSError "Error SUSessionErrorDomain 6" Domain=SUSessionErrorDomain Code=6 UserInfo={errorCode = -2; }
Unsuccessful steps I've taken to resolve this issue have been: (1) I trashed com.apple.installer.plist, (2) I repaired disk persmissions; (3) I repaired the disk (when I did so, Disk Utility reported that no repairs were necessary); (4) I restarted in Safe Mode; and (5) I tried installing using a different User account.
Anyone?

Since first posting, I learned of further updates being available in Software Update (all the iLife '06 suite, basically). Horrified, I suspected that my Installer problem would rear its ugly head again with these, and sure enough that's precisely what happened. As a test, I unchecked all but one of the new items in Software Update and tried installing that. The exact same problem reoccurred.
Fortunately I also have an iBook G4 on which I had earlier run a successful upgrade to OS X 10.4.5. I ran Software Update on that machine, installed everything successfully, and then used Target Disk mode between iBook and iMac to first install 10.4.5 on the iMac and then to copy over the new versions of Backup, iDVD, iMovie, iPhoto, iTunes and iWeb. So my iMac is now up to date, but only by intervention of another machine. My original question remains: what could be causing the problem with Installer?
Thanks Jpfresno for your response. The only part of it which I had not tried was disconnecting my external Firewire HD before running Installer.

I have an iMac G4 with AirPort with OS 10.4.11 installed. I keep getting an error message "There was an error joining the AirPort network "ATT5216." I called ATT U-verse - they were stumped. Any suggestions?

I have an iMac G4 with AirPort with OS 10.4.11 installed. I keep getting an error message "There was an error joining the AirPort network "ATT5216." I called ATT U-verse - they were stumped. Any suggestions?

I checked for the IP address, and I'm not pulling one
up.
That's the problem. Even with no base stations available you should eventually within a few minutes get a self-assigned IP of 169.x.x.x!
http://docs.info.apple.com/article.html?artnum=106659
Maybe you could manually configure an IP but that doesn't answer what's wrong. How about a simple test - create a new Location in Network System Preferences and see if that helps. If it doesn't then maybe a re-install of Airport or System software would help. If the Airport shows up as an available network port then the card is probably OK.

Error message when installing updates. "There was an error in the App store. Please try again later" (20)

I've been trying to install recent updates for numbers, pages, and keynote, I get a message that says "There was an error in the App store. Please try again later." (20). I tried several times over the last few days and continue to get the same error message.
Kat

Thank you Catherine & MrToaster - Yes - I've just updated to my new credit card. All the details were correct, inc authorisation code but App Store kept prompting me to update iMovie then, not allowing me to (There was an error in the App Store. Please try again later. (20)).
Your advice worked - I logged out and in again.
The problem is that I'll definitely have forgotten your tip when my card next expires!

When trying to update my CC apps, the update fails. I get this error: Update Failed. There was an error installing this update. Please try again later or connect customer support. This is currently happening for InDesign, Photoshop and Bridge. I had this

When trying to update my CC apps, the update fails. I get this error: Update Failed. There was an error installing this update. Please try again later or connect customer support. This is currently happening for InDesign, Photoshop and Bridge. I had this problem previous and was able to fix by doing a complete wipe of my computer and reinstalling CC. However, I should not have to wipe my computer clean everytime I need to do a CC update. HELP!

Hi,
Please download the updates directly from the link below:
WIN: All Adobe CC 2014 Updates: The Direct Download Links for Windows | ProDesignTools
MAC: All Adobe CC 2014 Updates: The Direct Download Links for Mac OS | ProDesignTools
Regards,
Sheena

Error while downgrading from ios6(beta4) to ios5.0.1.. i am getting error "there was a problem downloading the software for the iphone" any idea???

Hi,
I tried to downgrade my iphone4s os from ios6 (beta 4) to ios 5.0.1(factory settings).
but all the time i am getting the following error.
"there was a problem downloading the software for the iphone "rams's iPhone" "
pls help me to downgrade my device.
I am from india, ios6 maps are not at all working for india so i want to go for old version so that i can have google maps.
Regards
Ram

You couldn't go back to 5.0.1 even if you wanted to, it would have to be 5.1.1 but if you had a signed copy of the iOS 6 beta on your iPhone I don't believe you can go back.
You can try Google to see if you can find a workaround. Despite the map issue, if you are a developer don't you need the Beta on your iPhone?

I receive the following error message when trying to download and update my software on my iPod touch and iPad - "there was a problem downloading the software for the iPad/iPod "Mikki's iPad". T

When trying to download and update the operating system software for my iPad and iPod I get the following message - "ERROR MESSAGE" There was a problem downloading the software for the iPad "Mikki's iPad". The network connection timed out. Make sure your network settings are correct and your network connection is active, or try again. later." Is this a setting on my computer - my network is working fine. I didn't have any trouble before but have just started having trouble. Please help...

Hi Robertfrom Denver.
Did you try the solution given, and if yes, did it work?
I have done several "attempted downloads, and see the full file download, typically taking 30 minutes to complete, and then something goes wrong.
I am happy to suspend AV and FW software, but would like to know if it is a good fix or not first?
HelenfromBroughton Astley

Trying to install Pages - paid for - but App Store tells me "There was an error in the App Store. Please try again later."

When I bought my Macbook Pro on Thursday I also purchased Pages whilst in the Apple store in town. The assistant helped me start the installation whilst I was there and he told me that it would continue when I got home, even if i shut the laptop down there. So this is what I did, however, since I've been home, every time I click Install on Pages in the App Store a message comes up saying : "There was an error in the App Store. Please try again later."
Another thing I should mention is that I purchased Pages on a different Apple ID account when I was in the store, but I was told I only had to log in to that account from my Macbook Pro and I could easily download Pages.

Simple solution:
Go back to the apple store and say that you couldn't download pages
Or you can let me remotely control your screen which I'm sure your not going to do the reason that I would control your screen was because I have bought iWork 09 and I could install pages on your MBP using my apple id

My existing purchases have INSTALL next to them, but when I try click on them it says "There was an error in the App Store. Please try again later. (100)". I've tried restarting, clearing all caches, buying and downloading new apps (which works). Any idea

Hi - in the app store, I've logged in with no problem, but when I go into my existing purchases and have INSTALL next to everything I've bought, and try to click on them it says;
"There was an error in the App Store. Please try again later. (100)".
I've tried restarting, clearing all caches, buying and downloading new apps (which works), and also buying and downloading more music from iTunes too (so I update all T&C's etc too, and update all payment info). But nothing seems to solve this. Any ideas?? Thanks a lot, Greg

This procedure is a diagnostic test. It makes no changes to your data.
Please triple-click anywhere in the line below on this page to select it:
ls -@Oaen L*/Coo* | pbcopy
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
Wait for a new line ending in a dollar sign ($) to appear below what you entered.
The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.
The Terminal window doesn't show the output. Please don't copy anything from there.

"there was an error installing the software"???

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