There was an error while copying to Clipboard. An internal error occurred.

Question

Hello
I'm running a Citrix Presentation Server 4.5 environment, based on Windows Server2003 and providing Adobe Reader as a published application (this issue appears with Adobe Reader 7 and Adobe Reader 8 equally).
Sometimes when trying to copy test from a pdf document, the error message "There was an error while copying to Clipboard. An internal error occurred." appears. The selected text is still copied to the clipboard, so the message seems to be more of a warning, but it's confusing for the end-users. This happens equally when copying via 'Ctrl-C' or with the mouse (right-click & copy).
It is not a problem with the document itself since sometimes the error appears and sometimes not on the same document. This happens for all documents I've tried so far.
Additional information: On the servers also MS Office 2003 SP3 is installed. I have the feeling that it may be an interference with the Office Clipboard, but I can't put my finger on it...
Please, has anyone found a solution for this?
Thanks
Andy

Answer 1

in windows 7
start-control panel-uninstall programs
uninstall the "Skype Click to Call", this will uninstall addins from ie, firefox, you dont have to uninstall skype.
in ie and firefox you can disable addons but can not uninstall them using ie or firefox interface, when you uninstall Skype Click to Call, it will remove it from all added browsers.
This works me now.
Edit 1:
Unfortunately skype trick does not work.
I recently switched to windows 8 and reliazed that there is no copy error any more.
Edit2:
This error maybe caused by Babylon dictionary which has an Adobe Acrobat or Reader addon which captures the text from pdf documnet when ctrl+right mouse click. This feature is enabled when it is copied to" C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins " or  "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\plug_ins " directory, so if it is copied such copying error appeared, if not copied it does not appear. Baylon dictionary addin is installed when you install babylon dictionary software, and it is here " C:\Program Files (x86)\Babylon\Babylon-Pro\Utils ", its name is " BabylonRPI.api "
Edit3:06-April-2013
My experience is that Babylon Dictionary was causing this error. With babylon version 10 acrobat does not give that kind of error anymore, on windows 7 x64, but previous version leftover files may cause this error again even if you remove previous versions and install version 10. With a clean install of windows 7 x64 with babylon dictionary version 10 there is no error anymore.Uninstalling previous versions of Babylon using third party uninstalling software like Revo or Uninstall Tool may help without reinstalling Windows.