Thermal Problem Causes Screen Cracking in Video iPod

We purchased a 30Gb video iPod for Christmas. Last week the screen seem to have cracked pretty much on it's own. It was fine, went in the pocket, and twenty minutes later--without any seeming cause--it came out cracked and with two large, round ink blot looking spots on the otherwise blank white screen. It was in the protector and had absolutely no exterior damage whatever. At day 100 after the purchase we were concerned about warranty. But we called the Apple Store in Tampa, made an appointment and took it in.
The Genius Bar person said it was "thermal." That is, a component inside overheated, causing the inner glass layer of the screen to crack. She had seen about a half dozen of these with the video iPod. Usually, according to her, it happens on recharging. You plug it in at night and in the morning it's cracked. But here, it happened just during normal operation. Fortunately this cause for cracking was covered and we got a new iPod on the spot. Apparently here are some signs to look for:
1. No exterior damage and you didn't drop it (that's not covered)
2. Can be dark ink blot looking spots on the screen
3. Any cracking is strickly of the inner glass layer
4. The seam along the side is not popped open (evidence of a drop)
5. It just seemed to do it on it's own and you honestly can't think of any reasonable cause.
They get a lot of people who drop their iPods or sit on them and crack the screen. That's not covered. But if the above describes yours, get in touch with Apple.

Joseph.
I wanted to know if you could help me. I am having the same problem as you with my ipod. Apple isn't acknowledging that this is a problem here in Australia. I told them about your post on here and showed them the link but said there was no way to prove this as true. If you have any way to prove this as true and that you ipod was replaced that would help me out alot.
Hope to hear from you.
William
my email is : [email protected]

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wudu wrote:
Hi,
Tool is awesome.
Here it works with VLC, no amarok to test.
Perhaps a locale thing?
I use german utf8.
Me, too:
$ locale
LANG=de_DE.UTF-8
LC_CTYPE="de_DE.UTF-8"
LC_NUMERIC="de_DE.UTF-8"
LC_TIME="de_DE.UTF-8"
LC_COLLATE="de_DE.UTF-8"
LC_MONETARY="de_DE.UTF-8"
LC_MESSAGES="de_DE.UTF-8"
LC_PAPER="de_DE.UTF-8"
LC_NAME="de_DE.UTF-8"
LC_ADDRESS="de_DE.UTF-8"
LC_TELEPHONE="de_DE.UTF-8"
LC_MEASUREMENT="de_DE.UTF-8"
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LC_ALL=
And yes...the're awesome...I've seen them live twice

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I'm no good at technology and so i've uploaded a few pictures to illustrate my point
http://img436.imageshack.us/img436/7783/dsc01534sh7.jpg
http://img436.imageshack.us/img436/7464/dsc01544ud4.jpg
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Thank you for replying
sigh I was hoping it wouldn't be a harddisk problem but it definitely does seem like the only answer :S
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I just received the most recent iPod updater
software. I installed the updater and ran same.
After the update process my 60 gig video iPOD cannot
be recognized by my MAC G5. It has a "White Screen"
and WILL NOT turn off! When I attempt a reset it
simply gives me a 2 or 3 tone beep (I've never heard
the tone before). The screen goes dark and it
reboots to a white screen. I've re-installed
updater and iTunes. I've switched USB ports. I've
shut down the computer as well as rebooted same.
I've allowed the iPOD to fully discharge (which
happened quickly since the screen will not blank).
When the unit is plugged into the USB port it
charges and the white screen reappears. The updater
now refuses to see the iPod so I cannot reset to
factory defaults. Any ideas?
The idiots at Apple instituted a 24/7 chat tech
support line for iPod shuttle owners. The guys like
me who paid the big bucks for their best product get
stuck out in the cold! Apple's whole tech support
schtick is barely one step ahead of Dell's! The
charge premium prices for their product and I like
Apple a lot, but their demand that you be either an
Apple Care customer or .MAC user to get even
rudimentary support *****!
Ok, for all the others out who experience this problem....I spent about an hour on the phone with Apple. You have to go to their SECOND level of support to get an answer. But there is a fix.
If you have a white screen and the unit beep 3 times after a reboot here's what you need to do to fix the problem. Warning all you data will be lost. It will have to be downloaded via iTunes again!
Disconnect the iPod from the computer. Hold the Select and Menu button down for about 7 seconds to until you get a beep. Then hold down the Select and PLAY button for 10 seconds. This will put the unit in hard disk mode. Wait awhile until the Apple screen goes away and if you get a progress bar wait until it is gone.
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I complained this info SHOULD be posted online. They guy was very nice and agreed but said that engineering was still collecting data. He thought it was a dumb idea not to post online or allow the first level support guys to fix the problem.
Hey Apple...if you read this how about collecting data on your goddamned time and at your expense. You're the SOBs that collected $399 for the product! Ever seen the Comcast or AOL video on YOUTUBE? You guys could be next!

My iPod screen cracked, can Apple replace it? iPod is still under warranty...

My iPod screen cracked, can Apple replace it? iPod is still under warranty...

lllaass wrote:
Philly_Phan,I am curious whay you said "If there is no sign of abuse,", a broken screen is almost always caused by abuse/accidental damage, and that is what the out-of-warranty exchange is for.
A broken screen is an accident but it is not abuse. However, if the owner attempts a repair him/herself, that's abuse. Although unrelated to the damage, if the device has been jailbroken, that's also abuse.

Thermal Problem Causes Screen Cracking in Video iPod

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