These apps can not be accepted on this computer

i now that question has been asked very often but nowhere someone told anything about mony.
if i contact support do i have to pay for that support( my macbook has still warranty)?????????????

Hackintosh's mention of Apple care as a potential saviour sounds okay if you have it. I'd certainly recommend that if the machine was new when you bought it last December, you buy Apple Care anyway; you can still do this up to 12 months from the original purchase date. Best insurance you can have.
I've dug out an old thread on this subject which hopefully applies to your situation.
my iMac arrived without ilife and when...: Apple Support Communities
Keep us informed.

Similar Messages

HT201364 I am unable to redownload OS X Mavericks on a Late 2013 new Macbook Pro 13". I get a message saying "We could not complete your purchase" " OS X Mavericks can not be installed on this computer"

I am unable to redownload OS X Mavericks on a Late 2013 new Macbook Pro 13". I get a message saying "We could not complete your purchase" " OS X Mavericks can not be installed on this computer"
I nee an easy way to resolve this with Apple.

why is it this problematic to resolve?! obviously there's a valid installer image for our macs, why can we not have access to it to use on our laptops?
I do not understand, nor accept the explanation given before - about it being a newer model... it doesn't make sense... how does that translate to "no download available".
also, if it was a valid point - we would have had that download with the release of 10.9.1 - which we don't.

Late 2008 macbook 13" prompts mac OS can not be installed on this computer after booting from disc as l get the folder with the question mark screen. New HDD or ?

From the little research l have done, l have been convinced l may be having a dead hard drive though after having tried all the other troubleshooting tips found here, when trying to boot l get the grey screen and folder with the question mark suggesting it can not find the files neccessary to boot hence l tried booting with the disc and the message l get is that mac OS X can not be installed on this computer, though after doing the hardware check etc they all say okay. I've even tried erasing the drive and trying to instal the OS afresh with no luck. Any ideas or l must just get a new hard drive?

Pretty sure BGreg hit the nail on the head. If your hard drive was failing, you would still be able to at least attempt an install, provided your ard drive was mounting. You usually get that message when the disk is incompatible with the computer. If it is the proper disk, you might try erasing the disk (provided your info is backed up) using Disk Utility (under Utilities in the menubar) and choose the Mac OSX Extended (Journaled) format.

Hi, I just installed CS6 master collection from order history and when I try to enter Serial Number it tells me that: Serial number you provided is valid, but qualifying product can not be found on this computer. Then it gives me options under drop down m

Hi, I just installed CS6 master collection from order history and when I try to enter Serial Number it tells me that: Serial number you provided is valid, but qualifying product can not be found on this computer. Then it gives me options under drop down menu but Master Collection CS6 is the only one not appearing in a drop down menu.

Your CS6 must have been purchased as an upgrade. What it is asking you to select/provide is the name/serial number of the previous version you purchased that qualifies you to install and activate the CS6 upgrade version... this would be likely be one of CS3 thru CS5.5.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

HT201364 I have macbook pro 15", 2,6 ghz, 8gb, osx 10.9 but the pop up window says that maverics can not be installed on this computer. why is that? thank you

I have macbook pro 15", 2,6 ghz, 8gb, osx 10.9 but the pop up window says that maverics can not be installed on this computer. why is that? thank you

Check here > OS X Mavericks: System Requirements

How do I authorize my computer? I can not find the "Authorize This Computer" option anywhere.

PLEASE READ ALL EMAIL. ANYONE THAT CAN HELP WOULD BE GREATLY APPRECIATED. As you read through the emails, you will see that "C" the customer service person responds the same way. All the emails are from the same thread. I would reply to his email, he would, I guess, copy and paste an answer, and the response is the same. He never pays attention to the previous emails. HELP PLEASE!!!
This is very frustrating to me. If you read back through your emails, you state the SAME INFO 4 times. If you would read my email AND see thescreen shots attached you would see. Why do you continuously state the same info..(SEE RED HIGHLIGHTS BELOW).I NEED HELP ASAP TO GET THIS TAKEN CARE OF...Do you have any other info EXCEPT for what is listed below??????
IT DOES NOT GIVE THE OPTION TO AUTHORIZE COMPUTER!
I HAVE NOT CHANGED ACCOUNT NAME
IT DOES NOT REPEATEDLY ASK TO AUTHORIZE COMPUTER BECAUSE IT DOES NOT GIVE THE OPTION TO START WITH.
I TRIED EVERYTHING AT http://support. apple.com/kb/TS1389, 3 TIMES NOW. (ATHORIZING PURCHASES, HAVE THE CORRECT NAME, REMOVING THE SC INFO FOLDER).
I NEED HELP! IS THERE A PHONE # I CAN CALL??? CAN THIS BE FORWARDED TO YOUR SUPERVISOR SINCE YOU ARE UNABLE TO HELP?
From: iTunes Store <[email protected]>
To:
Sent: Sunday, January 13, 2013 5:00 PM
Subject: Re: EL : (en_US) Connecting & Downloading; Follow-up:
Dear
Thank you for replying. It's C from iTunes Customer Support.
Addressing your concern is really important for me. I will do my best to answer your question.
S, if your computer is not currently authorized to play your account's purchases, when you try to play an iTunes Store purchase, the authorization dialog will appear. You will see the name of the account that purchased the item. If you've changed your account name, replace the old account name with the new name, then enter your password and click Authorize. This authorizes your computer to play the account's purchases.
If you are repeatedly asked to authorize your computer to play your purchases, you may find this article helpful:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
If you still cannot authorize your computer, please include a screen shot of any error received, as well as any additional details about the error itself.
Thank you for contacting the iTunes Store.
Have a great day!
Sincerely,
C
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
I work Friday to Tuesday, 10:00 AM to 07:00 PM CST.
Thank you for allowing me the opportunity to assist you.
I do not get an error, I do not even get the authorization dialog. I have sent 2 screen shots, they are attached.
When I try to play an iTunes store purchase, a bubble pops up and states that this computer is not authorized. It does not pop up account name or password. I have also completed everything stated in the http://support.apple.com/kb/TS1389 link.
This is very frustrating.
S
From: iTunes Store <[email protected]>
To:
Sent: Friday, January 11, 2013 3:22 PM
Subject: Re: EL : (en_US) Connecting & Downloading; Follow-up:
Dear S,
Thank you for replying. It's C from iTunes Customer Support.
I understand that you have been unable to play some of your iTunes Store purchases. Addressing your concern is really important for me. I will do my best to answer your question.
S, if your computer is not currently authorized to play your account's purchases, when you try to play an iTunes Store purchase, the authorization dialog will appear. You will see the name of the account that purchased the item. If you've changed your account name, replace the old account name with the new name, then enter your password and click Authorize. This authorizes your computer to play the account's purchases.
If you are repeatedly asked to authorize your computer to play your purchases, you may find this article helpful:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
If you still cannot authorize your computer, please include a screen shot of any error received, as well as any additional details about the error itself.
Thank you for contacting the iTunes Store.
Have a great day!
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
I work Friday to Tuesday, 10:00 AM to 07:00 PM CST.
Thank you for allowing me the opportunity to assist you.
Please see the attached document. I am unable to authorize computer.
S
From: iTunes Store <[email protected]>
To:
Sent: Saturday,
January 5, 2013 5:36 AM
Subject: Re: EL : (en_US) Connecting & Downloading; Follow-up:
Dear S,
Thank you for replying. It's C from iTunes Customer Support.
S, I understand that you have been unable to play some of your iTunes Store purchases, and I'll be happy to help you with this.
If your computer is not currently authorized to play your account's purchases, when you try to play an iTunes Store purchase, the authorization dialog will appear. You will see the name of the account that purchased the item. If you've changed your account name, replace the old account name with the new name, then enter your password and click Authorize. This authorizes your computer to play the account's purchases.
If you are repeatedly asked to authorize your computer to play your purchases, you may find this article helpful:
iTunes repeatedly prompts to authorize computer to play iTunes
Store purchases
http://support.apple.com/kb/TS1389
If you still cannot authorize your computer, please
include a screen shot of any error received, as well as any additional details about the error itself.
Thank you for contacting the iTunes Store.
Have a great day!
Sincerely,
C
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
I work from Tuesday-Saturday, 8.30 AM to 5.30 PM CST.
Thank you for allowing me the opportunity to assist you.
I try to play an iTunes store purchase, but it just gives the box that is shown in page 2. How can I authorize my computer?
From: iTunes Store <[email protected]>
To:
Sent: Friday, January 4, 2013 1:47 AM
Subject: Re: EL : (en_US) Connecting & Downloading;
Follow-up:
Dear S,
Welcome to iTunes Store Customer Support. My name is C.
I understand that you were unable to authorized your computer. I know how eager you must be to have this issue sorted out. I will be happy to resolve this concern today.
S, if your computer is not currently authorized to play your account's purchases, when you try to play an iTunes Store purchase, the authorization dialog will appear. You will see the name of the account that purchased the item. If you've changed your account name, replace the old account name with the new name, then
enter your password and click Authorize. This
authorizes your computer to play the account's purchases.
If you are repeatedly asked to authorize your computer to play your purchases, you may find this article helpful:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
If you still cannot authorize your computer, please include a screen shot of any error received, as well as any additional details about the error itself.
Thank you for contacting the iTunes Store.
Have a great day!
Sincerely,
C
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
I work from Tuesday-Saturday, 8.30 AM to 5.30 PM CST.
Thank you for allowing me the opportunity to assist you.
Details:
I am trying to authorize my new computer. I do not see AUTHORIZE MY COMPUTER anywhere. I see COMPUTER AUTHORIZATIONS, but not an option to authorize.

There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

HT1420 I can not find the autherize this computer menu

I read the directions but can not find the authorization menu

Authorization and Deauthorization
Macs: iTunes Store- About authorization and deauthorization.
Windows: How to Authorize or Deauthorize iTunes | PCWorld.
In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it.
More On De-authorizing Computers (contributed by user John Galt)
You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
1. Open iTunes on a computer
2. From the Store menu, select "View my Account..."
3. Sign in with your Apple ID and password.
4. Under "Computer Authorizations" select "De-authorize All".
5. Authorize each computer you still have, as you may require.
You may only do this once per year.
After you "de-authorize all" your authorized computers, re-authorize each one as required.
If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us.

Trying to buy Imovie form App store and have the message: These apps cannot be accepted on this computer. Future updates of these apps can be found through Software Update. How to solve it?

I have a MBP form July 2011, upgraded to Lion 10.7.4. Last week I had to restore the OS.
I also bought some time ago Iphoto.
Today I wanted to install Imovie from App Store. Instead of the Buy bottom I found an Accept bottom and when I tryed to install I had the message:
These apps cannot be accepted on this computer.
Future updates of these apps can be found through Software Update.
I looked for a solution and found a lot of questions about this error but not real answers to fix it.
Can you please let me know hoe to fix?

Your Mac should have had all three of the iLife apps pre-bundled with it; iPhoto, iMovie and GarageBand. If your Mac came with Mac OS X Snow Leopard installed, then the apps should be on the Install DVD that came with your Mac, perhaps in a folder on the disc labeled bundled apps. After installing them, these apps would not be updated through the Mac App Store, but with Software Update.

These apps cannot be accepted on this computer error

I am trying to update iPhoto and iMovie from versions 9.3 (iPhoto) and 9.0.5 (iMovie) to iPhoto 9.4.3 and iMovie 9.0.9. I keep on getting an error message that reads "These apps cannot be accepted on this computer. Future updates of these apps can be found through Software Update." Well, software update just launches the App store. I have done extensive searching on forums and tried to delete the apps and run the updater like suggested, but it still does not work. There is also no option to "Accept" the applications in the Mac App Store.
I am running the latest version of OSX (10.8.4) and have never had problens updating before. I have a mid 2009 15' MBP and have been the only owner. My laptop came with iLife '09 and, as the very rude guy from apple support pointed out, I have never purchased iLife 11.. but have somehow been allowed to update through software update and the Mac App store (have never pirated the software, as the Apple tech suggested). I guess my question to you is:
1. Why is it suddenly giving me problems when I try and update the software and 2. How am I supposed to buy the software if I am only given the option to "Update." I would also love to know how I've been able to keep updating for this long without having to pay for iLife '11.
Thanks for your help.
Corey

There are problems with some of what you describe. iLife '09 was not Mac App Store (MAS) software. iLife '11 originally was also not MAS software. iLife '11 is a major paid upgrade from iLife '09 and Software Update (SU) would not have upgraded your iLife '09 to iLife '11.
iLife '11 did not transition to the MAS until after the MAS was issued to the public as beta software for OS X 10.6.6 in JAN 2011. After that, Apple began phasing boxed software out of their stores as the supply ran out and iLife was issued as 3 individual apps for $14.99; iPhoto, iMovie and GarageBand, sold only in the MAS. The MAS cannot update the original boxed version of iLife '11. Those apps can only be updated through SU.
So the part of your story that doesn't work is how you got from iLife '09 to iLife '11. You did not get there through SU. And if the MAS is reporting that those apps must be updated through SU, they would be the original, none-MAS versions that came preinstalled on new Macs or as boxed software. Could you have transfered these iLife '11 apps from another Mac? A Mac that is newer than your own and would have had the boxed set versions of iLife '11 preinstalled?

These apps cannot be accepted on this computer?!??!

Hi, I just got a new Macbook Air and it started off with a minor issue with the Mac App Store. The Mac App Store notified me about an update for iPhoto. So I wanted to install this update but all I got was this error: "You have updates available for other accounts. To update this application, sign in to the account you used to purchase it."
I did not buy these apps, they are pre-installed on the new Macbook Air. Then I deleted iPhoto, maybe I was able to install the app again from the App Store. Big mistake! The button in the App Store gives me 'Accept' and after that I got the same error.
Alright, then a more agressive approach. Deleted the disk and run Lion recovery. Macbook Air freshly installed, started up the Mac App Store, under purchased I have the iLife suite with a big Accept button! Seems good to me! But then, no installation, still got the 'Accept' button next to iPhoto, iMovie and Garageband. But now I'm getting this error after clicking Accept:
'These apps cannot be accepted on this computer. Future updates of these apps can be found through Software Update.'
Okay, open up Software Update but there aren't any updates! So all I have now is a brand new Macbook Air without the iLife apps, iPhoto, iMovie and Garageband.
I contacted iTunes support via the support website. Got an e-mail back, long story short: contact technical support in your country. Aarrggh!
So I contacted technical support by telephone in the Netherlands. Was on the phone for 45 minutes and still no solution! The support guy was not able to correct this AppleID/App Store malfunction. He said that I have to contact iTunes/App Store support... yes, this is getting some sort of loop.
What is wrong and why can't I install these apps from the App Store?
Apple: please help me out this misery! This is some kind of error at the Mac App Store.

The answer was authorization codes. It took three phone calls, several emails to Apple Tech support (after I purchased the $160 applecare plan) to get them. Note, I had to call back after four days, the first Senior Advisor simply disappeared and refused to respond to emails or phone calls. The next Senior advisor spent the weekend looking for the first advisor, then scheduled a phone call to tell me he would begin looking at the issue. When I asked he specficially discounted the authorization codes:
"I don't know if issuing a redeem code for iPhoto is an appropriate resolution for your issue. Since, I don't have the ability to issue any redeem codes for the Mac App Store, I am still waiting to hear back from Sean, the previous agent you were working with, regarding any status he has about your issue."
Three days after that...here are your codes. Note a restart is necessary to properly get the iLife apps to update, now through the App Store.
Also, this is the second issue where I have lost contact with a Senior Advisor and had to restart the process. Standard procedure?

How download iPhoto? I get this message from the AppStore: "These apps cannot be accepted on this computer."

How can I download iPhoto on my macbook pro.. I have lion and just had my harddrive replaced. iPhoto is missing!!
I tried to download from the6175 AppStore and I got this message...
"These apps cannot be accepted on this computer. Future updates of these apps can be found through Software Update."
I tried from Software Update but iPhoto doesn't show up at all. It's not in my computer at all!
HELP!

Reinstall it from the System Restore disks that came with your computer.
Regards
TD

When i try to download iphoto ( wich was already pre installed when i bought my macpro) it says "These apps cannot be accepted on this computer." HELP ME PLEASE!!!!!! thanks MacBook Pro, Mac OS X (10.7.3)

when i try to download iphoto ( wich was already pre installed when i bought my MacBookPro) it says "These apps cannot be accepted on this computer." HELP ME PLEASE!!!!!!
MacBook Pro, Mac OS X (10.7.3)

Hey there! So, I already contacted Mac App Store support several times, the response:
- "Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible"
I answered I really needed it, and if they knew the estimated time it would take to solve the issue. Here's the last response.
- "According to your previous correspondence, you have not been able to install iLife after reinstalling OS X Lion. I understand that this issue is under investigation, and that you would like to know the amount of time needed to find a resolution. As a fellow iTunes customer, I certainly understand that you need to use iPhoto for professional reasons, and I'll gladly help you to resolve this problem.
Unfortunately, I am unable to give you the exact amount of time this issue could take. I do assure you that our engineers are currently working towards a resolution. "
I'm going to an Apple Sotre Genius today, in 2 hours. I'll keep updated!!

HT4906 iPhoto disappeared from my late 2011 17'' MBP OS 10.7.4, app store says: These apps cannot be accepted on this computer.

iPhoto disappeared from my late 2011 17'' MBP OS 10.7.4, app store says: These apps cannot be accepted on this computer.
What should I do?

Hey there! So, I already contacted Mac App Store support several times, the response:
- "Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible"
I answered I really needed it, and if they knew the estimated time it would take to solve the issue. Here's the last response.
- "According to your previous correspondence, you have not been able to install iLife after reinstalling OS X Lion. I understand that this issue is under investigation, and that you would like to know the amount of time needed to find a resolution. As a fellow iTunes customer, I certainly understand that you need to use iPhoto for professional reasons, and I'll gladly help you to resolve this problem.
Unfortunately, I am unable to give you the exact amount of time this issue could take. I do assure you that our engineers are currently working towards a resolution. "
I'm going to an Apple Sotre Genius today, in 2 hours. I'll keep updated!!

After re installing OS x I got following information as I want install IPhoto. These apps cannot be accepted on this computer.

After re installing OS x I got following information as I want install IPhoto. These apps cannot be accepted on this computer.

The answer was authorization codes. It took three phone calls, several emails to Apple Tech support (after I purchased the $160 applecare plan) to get them. Note, I had to call back after four days, the first Senior Advisor simply disappeared and refused to respond to emails or phone calls. The next Senior advisor spent the weekend looking for the first advisor, then scheduled a phone call to tell me he would begin looking at the issue. When I asked he specficially discounted the authorization codes:
"I don't know if issuing a redeem code for iPhoto is an appropriate resolution for your issue. Since, I don't have the ability to issue any redeem codes for the Mac App Store, I am still waiting to hear back from Sean, the previous agent you were working with, regarding any status he has about your issue."
Three days after that...here are your codes. Note a restart is necessary to properly get the iLife apps to update, now through the App Store.
Also, this is the second issue where I have lost contact with a Senior Advisor and had to restart the process. Standard procedure?

I got home today and got a message on Messages or IMessage and the Messages app would not open i restarted my computer and it had a question mark as the icon for the app. Help!?!?! What does this meen how can i prevent further damage or fix damage delt

I got home today and got a message on Messages or IMessage and the Messages app would not open i restarted my computer and it had a question mark as the icon for the app. Help!?!?! What does this meen how can i prevent further damage or fix damage delt

Is this what you see when you start up your MBP?
http://support.apple.com/kb/ts1440
Ciao.

These apps can not be accepted on this computer

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