They tell you Lies and there is nothing can be done

Question

I've been a loyal customer for over 9yrs with Verizon with 5 lines of service and up until this year I raved about their service.I even referred all my family and friends to them that was until now ! First let me say I HAVE NEVER BEEN TREATED SO UNFAIRLY OR BADLY AS IVE BEEN BY VERIZON. Never have I been bold faced LIED to like I was with Verizon I came into Verizon store. Your agent after upgrading my phone told us that for just $10 more a month we could have a mobile hotspot it was a SPECIAL offer so we agreed to take this offer WELL he Lied it cost us over $100 and as if this was not bad enough he also told my husband that he could upgrade to the 4s and that although he would have to get a new number my husband had 2 months left on his contract but there was only going to be a small fee for new phone Lied AGAIN $175 was charged. By the time Verizon was done we had a $1500 Verizon bill. Well to my shock when I got the bill I called Verizon Which I now agree with alot of people your customer service reps are far from the wonderful customer service you so rave about there something very very wrong with the way I along with many people have been treated. You allow your sales people or agent to  lie to your customers and do nothing about it WHY ? Ive tried to get past this bad experience only to get another one bottom line is now with my service suspended I had no chose but to get one of your prepaid phones a $50 Monthly plan only to find out that my monthly plan was only 22 DAYS and when you decided to shut my phone off I will never forget this night as I was awoken by a call on my phone to tell me my child had been in accident and was being Air Vac to hospital my phone suddenly went to message to add funds to your account!!!!!!! NEVER EVER can you explain and make me understand where you get 22days is a month ! or how I was told in spite of the emergency of car accident my child was injured in the only way I could get service working was to give Verizon more money when I had 8 more days left on my monthly unlimited call text and web PLAN !!! I wonder what is the next Lie I will be given VERIZON???

Answer 1

You can click on "Shop" at the top of this page and see the prices.  An Apple 4S is $100 plus $30 upgrade fee or $35 activation fee if adding a new line as your husband did.  The hotspots vary in price depending on which one you chose.  Some are actually free to purchase and some as high as $100, but there are monthly fees of course.  You could have just used one of your phones as a hotspot.  It's impossible to know why your bill was $1500 unless you list the specifics.  It just depends on what all you purchased, what fees were involved, did that include service for current month plus next month, etc.