Things I'd love to see in Adobe Premiere Elements 10

Settings:
- Projects start up without presets
- Auto preset on import
Interface:
- Smooth Interface
- Eliminated unnessary tabs
- Streamlined Iconinterface
- Easy and Expert mode
- Cuttingtool is easier to use
Technically:
- 64 bit support for Microsoft Windows 7
- Mercury Playback Engine
I teach students how to edit. We chose Elements because it was easier than Pro, but it seems more and more complex by each update...What would you like?
I am having trouble with the many icons that are scattered all over the place. Below the previewwindow, on top of the timeline, left, right, everywhere. Some icons looking almost identical and the menu...I mean the TAB, it's just asking for trouble.
There is the T icon, then there a Title's tab. Students many times mistake one for another. The TAB's. Sure, There are only 5 icons per TAB. So why not streamline it. There are tabcolors already. Please expand that concept. Make mini-icons for the subtab options (5 per tab. Color them the same color as their parentTAB. Then ....Remove the TAB and align the icons next or below each other. A user can then directly click on EFFECTS instead of having to navigate to TAB-EDIT then TAB EFFECTS. Same goes for the import-option. Why o Why must their be so many levels of navigation. Just add the import-icon to the PARENT level and then make it expand when users/click on it. Users can then directly click on FROM DV-CAM (for example) without ever opening a TAB. It's just a ONE click proces. In this process you can create easy catagories and even place the SAVE and UNDO options into your icons Toolset, just under a different color.
In the end you'll only have a very clean interface. Previewwindow including playmechanics, Timelines with only the most basic icons like the scissor. (removing or hiding all the eyecandy effects ontop of the timelines). Your Toolset(all projectmanagement icons in 1 place) and the projectmanager. I'll draw an updated interface when I am done here. Update soon.

Well, Project Presets have been around for a decade. Now, in PrPro CS4, they were related to the Sequence, and not the whole Project, as is still the situation in PrE, as it has no Sequences (think mini-Projects inside a single Project). As of PrPro CS5, there was a new possibility. One could create a Project, with no Presets, and then Import Assets. All one had to do to create a Sequence was to drag one of the Assets to the New Icon, and then a matching Sequence would be created. This saved a lot of note taking.
Also, with MPE, PrPro CS 5 and CS 5.5, allow one to mix footage, and that makes things easier.
What PrPro has had, and for many versions, is the Desktop/Custom Preset, that allows one to change almost all attributes. I have filed Feature Requests for that in PrE, but so far, it has not shown up.
I do not expect to see MPE in PrE, but might be surprised. Same for 64-bit architecture, at least not yet.
Remember, PrE is a US $ 100 program, and PrPro costs 6x more, so one should expect something for those extra $'s.
Good luck, and PrE 10 should be here within about 4 -6 weeks, and then we can all see what it entails.
Hunt

Similar Messages

Adobe Premiere Elements 11 Editor: how to get support when you purchase at Apple Store?

[Moving to Premiere Elements... JTS]
I purchased Adobe Premiere Elements 11 Editor software at Apple Store in May/11/2013.
I could use the product no more than 2 times because it started to have problems to open, since then I could not use anymore. In December, when I was trying to use the software again, I couldn't and started to call Apple and Adobe to try to solve my problems.
Apple Support advise me to uninstall my Operational System (@Mavericks) and to install back the older version @Mac_OS_X_Lion_10.7. I did that and Adobe didn't work again. IT downloaded to my computer, but it couldn't be opened. As you can see the print screens below.
After many tries going back and force to Adobe and Apple and now that the software is no longer available in Apple Store I am not sure why, I did not even had chance to try to reinstall and Apple said that they can't do anything. Also Adobe says that I can't get any help besides these forums because I have no Serial Number to provide (Apple never provided me this number).
Anyone had a similar situation like mine? I would appreciate to have some help on this.

Hi ATR,
Thank you very much for your contact. This is the first person from both companies so far who tries to really help me.
As follows are your answers, I would appreciate if I could get some help with that matter.
SERIAL NUMBER FOR MY PRODUCT: The only document I have is the Invoice from Apple/iTunes Store (image below) for my Adobe Premiere Elements 11 Editor purchase, which I believe makes Apple responsible for my product as well. However, last time I talked to Apple, the advisor who spoke to me said that Apple could not do anything else, since the product was no longer available in their Store. Neversthless, Apple never provided me the serial number for the product, which I bought from Apple Store and downloaded directly to my computer. On the other side, all the times I called Adobe, the representatives could not attend me because I don't have the serial number to provide to it.
What is the present situation
a. Do you have Premiere Elements 11 Editor installation files saved to your computer?
Ans: It disappeared from Apple Store in my computer and from iTunes Store as well. However, the software was in my computer before as can be seen in the images below:
b. Is Premiere Elements 11 Editor currently installed on your computer?
Ans: It was installed in my computer when I bought it, and I did use it in 2 occasions. However, after I started to face the problem trying to open the software and use it, Apple advised me to change my Operational System from Mavericks to Mac OS X Lion 10.7 to be able to work with Adobe Premiere Elements 11, since it could be facing problems with Mavericks. After have installed Mac OS X Lion, I tried to install Adobe Premiere again, but now it is not even possible to do from the Apple Store.
c. If you went to http://www.adobe.com, signed in there with your Adobe ID and Password, and went to My Products, do you see your Adobe Premiere Elements 11 Editor listed there and does it include the serial number?
Ans: My Adobe ID doesn't show Adobe Premiere, so that's one more reason why I don't have the serial number for my product. The only document I have for it is the Apple Store invoice and through it I can't have other number besides the order # or invoice # from Apple.
d. Miscellaneous...Did you ever have QuickTime installed on your computer with the Adobe Premiere Elements 11 Editor?...Are your computer preferences and privileges OK?...What is your current computer operating system?
Ans: I used to have my Quick Time when I used Adobe Premiere in my computer. Since came back to Mac OS X Lion 10.7, many softwares were lost when the Operating System was changed.
I hope I have provided enough information, but please let me know if you have any questions.
Best,
AnnelenaPorto

I have purchased Adobe premiere element 12. Why can't I burn a CD or DVD? Do I need an additional program?

I have purchased Adobe premiere element 12. Why can't I burn a CD or DVD? Do I need an additional program?

See here:
Adobe Premiere Elements Help | Sharing to DVD or Blu-ray Disc

Can't see MTS files using mac os 10.9.5 and adobe premiere elements 12

I am using a MacBook Pro and OS is 10.9.5. Adobe premiere elements 12 does not recognize MTS files from my SD card. The OS does not see MTS files from the card as well...but...I have an MTS file on my desktop from before I upgraded from 10.6.8 that can be seen by both Adobe and the new OS.
HELP

annejennifer
What are you using as your Add Media/ for the import of your .mts on the SD?
Not sure if the following is a viable question, but....
What happens if you transfer the .mts on the SD card to your computer desktop and then try to
import the .mts into Premiere Elements 12 with its Add Media/Files and Folder/Project Assets?
But on reflection, if your OS and Premiere Elements are both not seeing the file, this does not
present as a Premiere Elements issue, rather an issue between the .mts format and your Mac computer.
If that is a valid observation, have you gotten any input on this from Apple?
Have you looked into converting these .mts files into H.264.mov or .mp4 before use?
ATR
Add On....could you give us more information about the .mts file that you said that you have on your new
computer desktop and is being recognized by the OS and Premiere Elements 12?

Problem with Adobe Premiere Elements 11

Hello
Need your advice .
Problem Description:
Adobe Premiere Elements 11 (BOX)
After adding any the timeline material ( pictures or music or video) , 2-3 seconds hanging.
Then closes without any notification.
This program gave me a friend, not for need. He used it to me.
By not knowing at first I installed a Pr, and then my friend temporarily deactivate the license .
In the "Help" menu is available only " Deactivate" ...
It is a problem with the activation or something else?
Hardware:
Operating system Windows XP 32bit sp3
3GB RAM
Processor Intel Q8300 ( 4 cores )
motherboard Asus P5P41TD
video card nVidia GT220 - Latest drivers
Direct X 9.0c
Software:
last QuickTime
microsoft visual c + + 2008 redistributable
microsoft visual c + + 2010 redistributable
net framework 4
net framework 3.5
net framework 3.5 language pack
k-lite codec pack full
Help please .

-What model of camcordder is your video coming from and what format and resolution is it?
I tried to add a video with the two devices.
Samsung HMX-H300
Video settings added to the project:
Video: MPEG4 Video (H264) 1280x720 50fps 12009kbps [V:
HMX-H300 [eng] (h264 main L4.1, yuv420p, 1280x720, 12009 kb / s)]
Audio: AAC 48000Hz stereo 127kbps [A:
HMX-H300 [eng] (aac, 48000 Hz, stereo, 127 kb / s)]
Used settings:
PAL-AVCHD-AVCHD LITE 720p50
The same thing happens and another video.
Sony DSC-H5
Video settings:
Video: MPEG1 Video 640x480 30fps 104857kbps [V: mpeg1video, yuv420p, 640x480, 104857 kb / s]
Audio: MPEG Audio 32000Hz mono 64kbps [A: mp2, 32000 Hz, mono, 64 kb / s]
Used settings:
DSLR-480p-DSLR 640x480p50
the same result.
-How did you get the video from this camcorder to your computer?
Files are copied to the flash card to the HDD.
-Have you ensured that a video clip from this camcorder is the first clip on your timeline so that the program can match its project settings to your video specs?
Yes. Video clip from this camcorder is the first clip in the timeline.
Parameters of the project and the video above.
-When your project settings match your video specs, you will NOT see a yellow orange line along the top of the timeline, above your video clips, in Expert mode. Is this the case with your project?
No. I suspect that the problem occurs in the video is displayed on the timeline.
Because the assets of the project and put the video thumbnail is displayed on this video.
at the time of the drop on the timeline displays only rectangular frame that meets the duration of the video itself. let go of the mouse button. Displays only the blue rectangle.
Thumbnails of the first and last frames do not appear. takes 2-3 seconds and Pr closed.
I believe that until you see the yellow line is not reached.
-Have you ensured that any photos you use are sized to no larger than 2000x1500 pixels in size?
Yes, size is not more than 2000x1500
- You're using a somewhat antiquated 32-bit operating system that can make limited use of your RAM load (which may explain why you only have 3 gigs of RAM), so you'll need to optimize your workflow by matching project settings to your video as closely as possible in order for the program to work effectively and stably.
yes, you're right. need to upgrade to 64bit. so I put 4GB of RAM, but I can not install 64bit Vindovs. no time. and available only 3.25 GB.
I would add, I hope it will help isolate the problem.
I've been tracking work in process monitor Pr. the very moment when it closes when you move the video on the timeline.
begins after the closing lines
Registry
RegOpenKey
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ContentAnalysisData.dll
Before doing so, refer to
File System
C:\Documents and Settings\All Users\Application Data\Adobe\Premiere Elements\11.0\Online\DVD Templates\All_Lang\General\(A) Fun\it_IT_FUN_PAL_S_SM_OUTPUT_s_prv_sm.png
and the like ...
I turned drvatson. now the error appears as a window.
System disk, and on which stands Pr error checking. there are no errors.drive on which stands Pr error checking. There are no errors.

Adobe Premiere Elements 0.9 project crash, HELP!

This is the first time I am using these forums, so I hope I posted this in the right sektions.
I need help and solutions for a Project which constantly crashes on my Adobe Premiere Elements 0.9. This program has been awesome and helped me create some projects and videos successfully, up until.... well for about 3 days ago when my latest project crashed when I had just antered and checking the storyboard etc, triggering a "Serious Error" message and then it shuts down. I try again and again, but everytime I try to put something (any sound or video etc) on the storyboard and start working etc the same damn "Serious Error" message and then allways shuts down. It's allways this same and only project (which has worked fine before) that crashes like this...
In an attempt to first solve the problem myself I went through the Premiere Elements 9 files and deleted finnished projects and automatic saved process on projects etc, but still won't work even better... The funny thing is that when I open another project (a finnished project I left saved just in case) and go through the storyboard there and messes around a little and such, it won't crash nor trigger the same message as my latest project. And that program even has some effects on every footageclip on it too, but still it works fine. Haven't touched the program or the program until and since yesterday night to give it some rest but it still won't work, the project just keeps crashing like when and since it first started a few days ago.
I have also read through and tried some things from this Help/Troubleshoot page:
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html
I have so far been doing 1 and 2 of the "Beginning Troubleshooting", otherwise I have been reading it all and such. I am also kinda afraid to do the 3 of the first quests because I worked so hard on this project and even tough it just keeps crushing, I'm afraid to lose it. Other, I have deleted audios and such from my filegallery on my Adobe Premiere Eements, stuff I don't need anymore because its projects are already done. After I did that I also tried to create a new project just for testing. The amazing this about this is that this the new created project I created works just fine, I could do all kinds of the stuff, effects and advanced editing which I did on the same project before it started crushing. Tough I didn't save that test-project since I didn't find a reason to since it worked so good. And so the thing is that I can start and create a new project and start working and do usual stuff on it with no problem, same when I open up another project and do stuff, it all works just fine! It is just this one and only project that keeps crushing with this "Serious Error" message, all the time... Does anybody else have, or has had the same problem? What could the problem and error be and how to fix it?
This crushing project do has some effects on every footageclip/videoclip on it, to set the right mood for the musicvideo I'm making. I am making a musicvideo, and I haven't even done the half of the project/video. The song I am making this musicvideo with is about 00:07:32 in length, and (tough this detail may have no influence or meaning) the music is Symphonic Metal. The actual file of the song is 6,96 MB in size. This is also not the first time I've done such projects with such long songs on this same program either, one of my last videos I managed to successfully make and create a musicvideo with a song which was about 13 minutes and 30 seconds in length, and I also used effects on pretty much every videoclip on that project too.
The current filesize so far on the actual project.prel-file of my project that keeps crushing is 9.73 MB.
I am also using Adobe Premiere Elements and doing this troubleing, crashing project on a PC, a Fujitsu Windows (I believe Windows 7, or even updated to a newer version?). It has a regular ATI-card. The computer also has 2 modems and there's still some pretty GB amount free on them. The PC's main system also has a RAM in 6.00 GB and the operative system is the 64-bites.
In short, the PC should just fine be able to handle Adobe Premiere Elements 0.9 and all its projects, just as it has handled it all before plus all my PC games at that. So it must be something with my Adobe Premiere Elements and that specific project which is the problem, but what is the problem and the serious error and how to fix it?
Could it help to save and create the actual video in this crashing project, delete that project then start a new project, upload and put in the videofile of the crashing project in that new project and then continue from there?
In either cases, I need help with this. Please, help!

Thanks so much for your reply, Steve!
Even tough I trust you guys enough here on the official Adobe site/forums to answer those questions as best I can, I am at the same time not very fond of giving away too much information because of safety. I understand I have to If I'm to recieve the accurate answers and solution, but as this is the internet you can never know. But again, I trust you guys enough on here and thus I'll try to answer those questions as best I can, even tough I am not very good with such stuff about computers. The PC I am using is also not only mine, it is the family computer also which me and my whole family uses.
The operating system on my computer (according to the computer propotions etc) is a 64-bites operating system and the computer/PC is also a Windows 7 Home Premium.
The processor the computer/PC have is a Intel(R) Core(TM) i5 CPU and the RAM is 6.00 GB. However, (and I hope I make this understandable because the computer/PC is in swedish)the subscore of RAM in the computer's Performance-Classification/Ranking is 7,5. The processor subscore is 7,3 per second. And the free space? Well, we have two modems, let's say a modem A and a modem B. Adobe Premiere Elements 0.9 is set to save all its stuff etc on modem B, while modem A is the main modem and spaces all main stuff and other things of the computer/PC. Modem A has about 314 GB of free space, while modem B has 207 GB of free space. Modem A's capacity is a total of 489 GB in which 175 GB has been used, the modems filesystem is a NTFS. Modem B is also a NTFS filesystem and its capacity is a total of 439 GB in which 232 GB has been used. And the Disk Cleanup? I believe my that latest ran it for about a few weeks ago. We also have a CCleaner also. But about the Disk Defragmenter, I have no idea. What exactly does a Disk Defragmenter do?
You mean, entering my project that keeps crushing and simply rename it by using "Save As"? If that is what you mean, I dunnow If that actually worked. When I still tried to do stuff and edit the crashing project (tough as said, it hardly took any changes and process before it triggered that message) and then crashed and shut down, and I opened up the program again (trying to open the same project that way), it asked me If I wanted to re-create the missing process from the last crash of the same project. I tried it and it automaticly was renamed to a for example Project.copy. But when I tried to work with that it was to no futher success, the project kept crashing. I haven't renamed the project by "Save As" tough, but I doubt it'll work, I even tried to rename the actual project file in the Adobe Premiere Elements files but nope... the project keeps crashing. But also about the same question, "Save As" under a new name but in its own folder? You mean the actual project folder or Adobe Premiere Elements preview folder of the projects?
My camcorder is pretty old by now, have had it since I turned 15, it has worked pretty good since then. Its model is a Sony Handycam, Carl Zeiss Vario-Tessar OPTICAL 20x. Even tough the last thing maybe doesn't say anything, this is all I know about my camcorder, except that it is a model no. DCR-HC17E PAL. But in that Project which keeps crashing, there are only a few actual camcorder clips used as I am making a Game-MusicVideo and most of the footage of the Video-game (actually a PC game) I'm making a musicvideo of is downloaded from Youtube mostly from a guy I asked permission for to download his recorded footage of the game. I used a Youtube downloader called ClipConverter. As I don't have a SD card I cannot make this footage myself. But some footage I recorded on my camcorder, but If I can find high quality clips and get them, I will. The other footages is actual official trailers of the PC games which also was downloaded from the net. But I can give you the stuffs filetypes and hoping that may help. The downloaded footage which was downloaded by this ClipConverter, are MP4 files. The other stuff (which were official trailers) and most of them are also MP4 files, the others are QuickTime-film files. Many of these downloaded footages and trailers are also in HD quality, at least some of them I think.
The actual filetype ofthe footage I myself recorded with my camcorder are, well.... it says Videoclip in the file. Maybe it is AVI?
The project settings? You mean the settings you set at first when starting as a new project? The general settings are, in editingsettings it is AVCHD 270p square pixel. This is kinda hard for me to tell since everything is in swedish in my program. But these settings has worked perfectly before, same with all files, footages and videoclips I have been using, also all the soundfiles etc. Even the actual crashing project worked perfectly before it started crashing... So why does it so suddenly start crashing now?
The audio is a song I copied directly from its album and CD into the computer/PC and it seems to be in WMA format in filetype.
And lastly, no I haven't rendered the timeline of the project ever, not even on my other projects. What does the rendering do and is useful for? I have very little knowledge of it. Other, I keep the Timeline mode open all the time because I can edit my videos much better with it, but perhaps that editing method make little influence of the actual problem.
Other, yesterday when writing the post and topic, I forgot to mention that I restarded my computer right after I created a new project, that testing project. When finnished with the testing I restarted the computer. Since then I haven't touched the crashing project since now tonight, when checking its settings for this post. I am also right now trying to create and save the actual videofile of it, saving it on my computer. I'll soon see If it's successful without any crashing interruptions, plus that the video itself works and is smooth when I'll play it on Windows Media Player like all the rest of my other videos. I do this just in case I must create a new project to be able to continue with my musicvideo, as the first part of it I worked very hard on.
Other and again, I am still puzzled about why this is even happening, that this project which worked perfectly fine before, just suddenly starts triggering that "Serious Error" message and crashes. And in this program which worked so perfect before. Has this happened to anyone else before? Has anyone else experienced the same issue I have? Is this a knowledgable issue which has solutions and ways to fix it?... :/

Adobe Premiere Elements 7.0 hangs while exporting and during peak file generation.

I have Adobe Premiere Elements 7.0 (PRE7). I have a project which is using a single clip from a Mini-DV that was captured with Nero 8. Nero 8 was used because it was captured prior to installing PRE7. The file is 12GB and is on a USB disk drive because I don't have the space on my main hard drive (I have about 11GB free). My project doesn't do too much that's fancy. It merely uses about 20 minutes of the 60 minute Mini-DV captured AVI, and it uses simple transitions between each scene. I also have very simple titles at start and end. No themes or anything else.
I've seen two problems. 1) While editing the project, seemingly (but I'm not positive it's related) while the peek file was being generated, PRE7 would get into a state of using about 40% to 50% CPU, and it would not let me do anything else. The other problem, 2) While using "Share" to export the video to WMA for playback on PC (about 180MB estimated file size according to Adobe), the file is exported to about the last remaining 5 seconds, but then PRE7 goes into that mode of hanging with 40% to 50% CPU usage.
One time when it had this 50% CPU issue, I let it sit overnight, and the export was finished in the morning. The export that time was to a 90MB FLV for posting to the "web" according to the Share wizard. But when I was doing the above (issue #2), it went into the 50% CPU usage but didn't finish after waiting around 2 hours. Even if I were to let it sit that time, and it were to finish, it seems like something's wrong and that this is unacceptable.
When this happens, and PRE7 goes into 50% CPU utilization, there is no pacifier or percentage bar advancing. It usually happens near 100% finished. Only one time did it complete successfully after leaving it unattended at 90% complete for an extraordinary amount of time.
To recap:
C:\ hard drive ---> PRE7, my project.
E:\ USB drive ---> 12GB source AVI file and destination for export.
I saw elsewhere on this forum that someone imported a mini-dv captured AVI into Window Movie Maker and then exported it to Mini-DV from that app. This solved that person's problem with hanging during peak file creation. I had the 50% hang issue during peak file generation but I'm not sure it was related to peak file generation. A peak file was generated in a project which, when exported with share as mentioned above, still did the hang 50% CPU issue. Regardless, I will try the import/export/movemaker thing and report back but I've been trying enough things that I wanted to take a second to ask for assistance.
Does anyone have this issue, and is there a patch or fix?
I might be able to provide a user mode dump of the 50% CPU adobe process. There is some call stack information and I'm wondering if developers would want this info if they don't already have a solution/fix to this bug.
Thanks for any help.

I have some more info on the hang which I've been experiencing during export/share of a project which uses an AVI as its one main clip. Adobe Premiere Elements 7 (PRE7) appears to be hanging because it's looping endlessly in ImporterAVI.prm. I'm wondering if this info can be passed onto Adobe developers and/or if I can submit this information elsewhere for such processing. I also have a process dump file which might be helpful, not to mention the original project files.
I used Process Monitor to help analyze this situation, and prior to PRE7 getting into the endless loop, it appears to be reading from the AVI file little by little, and WMEncodingHelper.exe is writing out little by little to the destination file, both of which I would expect. When PRE7 gets to the end of the import/export, Process Monitor appears to show all the aforementioned disk activity ceasing. I see neither process reading or writing. This would be normal if the share/export procedure had completed. But PRE7 is not complete. It is hung and is operating at 50% CPU utilization.
Far below in this post are technical details which may be helpful to an Adobe developer determine why the importer could get into this endless loop. In those details, there is a jump instruction, "jb ImporterAVI!xImportEntry+0xf32", which will always jump if a particular compare always turns out a certain way. But in my review of the counters being compared, it never will get to a point of exiting. When I modify a flag (the carry flag) to be 0, the loop exits. When I did this, my export/share of my project completed successfully. So it was done, but for some reason, PRE7 was looping and looping in its AVI importor instead of completing the export (aka "Share").
I cannot say that this certainly indicates a bug with PRE7, but it seems to me that there's enough data for Adobe to be at least investigating this particular issue. I'm not the only person who has seen this as there was at least one other message describing the same problem which the user resolved by effectively re-creating the AVI file via a no-op import/export into and out of MovieMaker. My AVI also goes through MovieMaker, import/export, without a hitch.
In a sense, I view PRE7's "share" as essentially an import, processing of imported information (i.e., effects and transitions), and an export. It's an import of all clips into the project at the right times, a processing of all effects, and finally an export to a destination. I realize this is simplistic, but the point I'm making is I have a simple project with a single AVI, and it appears that the "import" portion of PRE7's Share option is choking on the only clip used by this project. I also don't have much but simple transitions and a beginning/ending title on the project, so I'm not thinking this use of PRE7 is much more than what I'm doing with MovieMaker when importing/exporting this AVI.
I fully agree that optimum hardware can be either required or critical for certain types of video editing, but PRE7 is a consumer program and I'm not using anything extensive about it and the symptoms are that PRE7 is looping on its import of a file other programs don't have a problem with. I already tried purchasing a 1TB external, which I'm glad I did, but I really think Adobe developers should look at this issue. There may be a problem with handling certain AVI clips used in a project when those clips come from certain sources. If there is an issue, perhaps it could warrant a fix that would make PRE7 more compatible with these other clips.
Does Adobe have a procedure for people to upload (or mail) projects and files to it so that they can troubleshoot why the importer gets into this state? I also mentioned earlier that I have a full user-mode dump of the process which may be of value to a dev. Can I submit this information anywhere?
Here are textual technical details:
Plug-in which loops: C:\Program Files\Adobe\Adobe Premiere Elements 7.0\Plug-ins\en_US\ImporterAVI.prm
The following are the instructions at the "bottom" of the loop which never ends. Below, I put "***" at the jump instruction I mentioned earler. If I force the carry flag to be 0 at that point, and the jump is skipped, the export completed successfully. Additionally, notice that [esp-0x1c] is 0x2000, and that both eax and edi are 0. When I see it loop, eax stays at 0 and never reaches 0x2000. I wonder if something about the AVI is causing values used by this importer to be such that it causes this endless loop, and if that's the case, and if such values are valid/good, I'm wondering if the importer can be fixed by being able to detect such values so as to not choke (if in fact it's an importer issue).
1239dda2 50 push eax
1239dda3 ffd1 call ecx
1239dda5 8b442424 mov eax,dword ptr [esp+24h]
1239dda9 015c2428 add dword ptr [esp+28h],ebx
1239ddad 03c7 add eax,edi
1239ddaf 83c410 add esp,10h
1239ddb2 3b44241c cmp eax,dword ptr [esp+1Ch]
1239ddb6 89442414 mov dword ptr [esp+14h],eax
; *** This is where it loops around and around.
1239ddba 0f82f2feffff jb ImporterAVI!xImportEntry+0xf32 (1239dcb2)
ImporterAVI!xImportEntry+0x1040:
1239ddc0 8b542420 mov edx,dword ptr [esp+20h]
1239ddc4 52 push edx
1239ddc5 e810d40000 call ImporterAVI!xImportEntry+0xe45a (123ab1da)
1239ddca 83c404 add esp,4
ImporterAVI!xImportEntry+0x104d:
1239ddcd 5f pop edi
1239ddce 5e pop esi
1239ddcf 5d pop ebp
1239ddd0 33c0 xor eax,eax
1239ddd2 5b pop ebx
1239ddd3 83c428 add esp,28h
1239ddd6 c3 ret
ChildEBP RetAddr Args to Child
WARNING: Stack unwind information not available. Following frames may be wrong.
3195d9b8 12387545 10590f9c 27c53e00 06b35ff6 ImporterAVI!xImportEntry+0x103a
3195d9ec 1239ea10 06b35ff6 00000000 27ad8a60 ImporterAVI+0x7545
3195da1c 1238aa31 06b3554b 00000000 7fdf0000 ImporterAVI!xImportEntry+0x1c90
00000000 00000000 00000000 00000000 00000000 ImporterAVI+0xaa31
[esp-1Ch]: 3195d9a0 00002000
eax=00000000 ebx=00000000 ecx=3195dbcc edx=00000000 esi=27ad8a60 edi=00000000
eip=1239ddba esp=3195d984 ebp=3c7ba50b iopl=0 nv up ei ng nz na pe cy
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000287
ImporterAVI!xImportEntry+0x103a:
1239ddba 0f82f2feffff jb ImporterAVI!xImportEntry+0xf32 (1239dcb2) [br=1]

Can't open Adobe Premiere Elements 9

I've had some problems with Adobe Premiere Elements 9 recently, and right now I'm not able to use it. I'm not sure what the problem is really or how to fix it so I'll just write down what has happened here and hopefully someone knows what to do.
A week or so ago my laptop started to crash repeatedly, but fortunately that was solved. But then I noticed that when I opened Adobe Premiere Elements, that's when it crashed and only then. It stopped crashing altogether except for when I opened this program (if it is of any importance I also tried opening Windows Movie Maker to edit there in the meantime but the same thing happened there, which seems strange and kinda random to me). I decided to get an antivirus software and install that and see if that took care of it, which I have now done. That didn't exactly take care of it though. The laptop did stop crashing when opening the Adobe software, but nothing happens once it's opened. The tabs on the top right are there but the whole program is just grey (where you would normally have the timeline on the bottom, video to the left, and the files etc. to the right) and nothing else comes up. I then tried to uninstall Adobe Premiere Elements 9 from my laptop altogether and then re-install it with the CD I still had from purchasing the laptop a couple of years ago. But after re-installing there is no change. Just a grey screen once again, except for the tabs and all that on the top. Now I'm not sure what else to try. It's frustrating as I need this program to work right about now. Does anyone know what to do? Thanks.

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Are you using an account with Administrator Privileges?
Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Some of the below is for Premiere Pro, but the idea is the same for Premiere Elements
Dual video problems - Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575

Adobe Premiere Elements 11 file saving

I have installed Adobe Premiere Elements 11 onto my C drive.
When I edit video files I know they are large so that is why I save them to my D drive that is very large.
Even though I save my video files and finished files to my D drive Files are still being saved as well to my C drive. IT IS EATING UP ALL MY SPACE ON MY C DRIVE AND I DO NOT KNOW WHAT TO DO

Major Paul,
Welcome to the forum.
I agree with Steve 100%. Much of what you are likely seeing on your C:\ are the Scratch Disks for Premiere, which are "working files." One has the option of where to locate those, in Edit>Preferences, and if you take Steve's advice of creating your Projects on your D:\ to begin with, then I would adjust the destination of all of the Scratch Disks to "Same as Project," and they will then reside on D:\, below the Project's folder in the hierarchy.
Also, there is a recent thread on Scratch Disks (though the discussion does include Photoshop's Scratch Disks, which are different) here: http://forums.adobe.com/thread/1156141?tstart=0
As Steve also suggests, keeping one's C:\ as clean, as is possible is a very good thing, and I could not agree more.
Good luck,
Hunt

Adobe Premiere Elements 12 doesn't import MOV Files

Hi, All!
I'm working on Windows 8.1 64 bit and use Adobe Premiere Elements 12. I've downloaded and installed on my PC latest version of Apple QuickTime 7.7.4.1680.86 from http://www.apple.com/quicktime/download/
I've trying to use some free stuff from http://www.detonationfilms.com/Stock_Directory.html and mix it with my video. You may download example of Pre-Keyed Explosions using direct link: http://www.detfilmsshockwave.com/DVExplosion01.zip or any other stuff from this site...
...but my Adobe Premiere Elements 12 with installed the latest updates doesn't import these MOV Files with codec PNG Image
In fact, Apple does not offer ProRes components for QuickTime on Windows, but I don't know do this problem interact with my trouble?
IMHO, it's best to look at the crash logs for QT32Server! I've found executable QT32Server on my PC in next folder:
C:\Program Files (x86)\Adobe\Elements 12 Organizer\CAHeadless\32\Adobe QT32 Server.exe, but can't found any import logs on my Windows 8.1 including hidden folders. I have trying to check the windows events log for errors %windir%\system32\eventvwr.msc /s but it contains no necessary items.
I have trying to re-install version 6.5.2 of Apple QuickTime, but without success. May be I must try to install any other older version, i.e. 7.5.5 ?
I think perhaps such behavior of Adobe Premiere Elements 12 is in design?
May be I'd try third party free video converter, like SUPER e.t.c. to convert MOV container to AVI?
Please help me to find a way to fix this problem.
Sincerely yours,
JennyK
http://jennyk.ucoz.ru

Jenny Koltsova
What is this "codec PNG image" that is contained/wrapped by the .mov format? What are the video and audio properties of this video...frame size, frame rate, interlaced or progressive, pixel aspect ratio, et al.
It sounds like you have Premiere Elements 12 is running on some version of Windows with QuickTime (latest version) installed on the same computer as Premiere Elements. Great. Requirement for QuickTime met.
Where is this PNG.mov coming from? And what type of .avi were you thinking to convert to?
Premiere Elements 12 Publish+Share/Computer/QuickTime does offer an export with a PNG video codec with the .mov file extension. I am in the process of exporting my Timeline to that type of file and then determining if I can import that back into Premiere Elements 12 project.
When your png.mov will not install into Premiere Elements 12 on Windows 8.1 64 bit, what is the specific message that you are getting from the program at that time.
More shortly after my export of the png.mov is finished. Any minute now.
ATR
Add On....The png.mov produced by Premiere Elements 12 Window 7 64 bit could be imported into a Premiere Elements 12 project. I am now going to my laptop which has Premiere Elements 12 on Windows 8.1 64 bit to do the same thing and see what happens there. Back soon.

Why does Adobe Premiere Elements 11 download my videos to my computer so slowly?

Hey guys, I have been using Adobe Premiere Elements 11, for quite some time, and I noticed that its download speed is as slow as a turtle. I know it is not my download speed, because when I download files from the internet, or games, it goes as fast as anything. Just so you have more information, I will tell you have my recording/uploading process goes. First, I record the video (Using Microsoft Expression Encoder 4 Screen Capture). Then, I would send it to my video encoder. (Microsoft Expression Encoder 4). I would then encode the video, and send that output file to Adobe Premiere Elements 11 for further editing and to download it to my computer. Now, everything up to this point takes maybe 30 minutes. But when I get to Adobe, it takes more less 3 hours (give or take a few minutes). Finally, after all that waiting, I upload it to Youtube, which takes about an hour or so. My problem is Adobe is taking far to much time to install/download the video. And as a result of that, I can only put out about a video a day. Is there any way to speed that up, or should I just get a new editing software? All feedback, and help is greatly appreciated.

Gamer
The typical ways to introduce media into Premiere Elements 11 is via AddMedia which puts the source media into Project Assets and from there you drag the contents to the Timeline Expert view edit.
These would be your choices.
You say that you used Microsoft Expression Encoder 4 and a picture from Photoshop Elements 11.
Given that you are doing screen captures with Microsoft Expression Encoder 4 and you have a photo from Photoshop Elements 11, but how are you introducing them into Premiere Elements 11? At the same time that we are looking into the how, we need to look into the what, especially for the screen captures. The video and audio formats and file extension among other things are important to the Premiere Elements workflow.
So, again I would ask you to offer answers to what I had asked
I am assuming that you are talking about the time it takes for the video to import into Project Assets for you to drag to the Timeline. Are you observing any indexing and/or conforming going on (bar at bottom right of Expert view interface) during this 3 hour await time?
Among other things, what are you using for Add Media and to get to Project Assets? And, the usual drill, what are the properties of your source media, including size and duration, video and audio compression, file extension, etc.? By comparison what is the size and duration of those Internet games et al. that seem to be transferring to your expectations?
Is this one of those issues where "it never worked before" or "it worked before but not now" specific to Adobe files of the size and duration and properties that you are focusing on?
I see the answers to all of the above as expediting the matter to get your concerns addressed.
Please review.
Thank you.
ATR

Where do I find the file to install Adobe Premiere Elements 10 on Windows 7 64 bits?

Hi there. I ran a little search on the forum for that subject but I couldn't find it. So, if it is a double post or something like that, I'm sorry, and please lead me to where it was already talked about.
The thing is: I bought the downloadable bundle with Premiere Elements 10 and Photoshop Elements 10 and I have the links to download them on my account, no problem. I installed them both on my Windows XP last year and that was ok.
Yesterday I upgraded my PC and now I have Windows 7 64 bits on. I could install Photoshop Elements just fine, but when I try to install Premiere Elements 10, the following error message appears.
So, what do I do? I looked for it on my account again and there is no other file there, just the same file I used before on Windows XP and I'm trying to use now, just like with Photoshop Elements 10, but that worked just fine.
And that leads to my question that is the name of this discusssion. Can someone help me? I live in Brazil and I didn't want to call phone support, and since I didn't find any free agent to call me on chat support, I decided to go here.
I hope you guys can help me and thank you in advance.
My best regards,
Joao Jose Gois

Hi Jeff, thanks for the reply.
Unfortunately it didn't work, but I guess that you helped me to really find the issue here.
I really have only one installer available to me, for both Photoshop Elements and for Premiere Elements. However they have a slight difference in the file name.
On Photoshop, when I download the files, their names are just "Photoshoplements_10_LS15" and the extension. However, on Premiere, after the name of the program there is "win32" and only then we get to the extension file.
So, I only have access to Win32 download. Even if I click on the "Alternate Download Method", I can only see two files: One that is the .7z file and the .exe, but both saying "win32" in the name.
I still can't install it in here.
Is there any mail that I can send to adobe support? When I go to Brazilian Adobe Online Store and click on Support, I'm always redirected to the '.com' website and I end up here.
Once again, thank you all in advance for all the help or attention for this thread.
Regards,
Joao Jose Gois

Unable to launch Adobe Premiere Elements 10 - Says AdPrE10 has stopped working

I downloaded Adobe Premiere Elements and bought a product license via my workplace.
I was able to install successfully, but when I launch the program, it says Premiere Elements 10 has stopped working. I have not been able to launch the program. I was having the same issues when I was using the trial version. Please help,
I need to work on editing videos rightaway and it is ridiculous that a program that I have paid money to buy is not even launching to begin with. I can't even imagine the trouble I am going to have trying to use this version.
Please don't send me thousands of instructions on downloading and installation. I have been able to download and install and added my serial key number. I see the icon on the desktop, It just doesn't launch. See error image.
Thanks
VidishaP

I am not looking for sarcasm.
Let's address that for a moment.
I replied to your OP about 8 mins. after it was moved here. Much of that time was gathering the links to those articles, most of which I wrote, and have bookmarked. Each contains several links (one, probably 15 links).
In ~ 30 mins. you report that there was nothing helpful in any of those articles or the ones linked to, from them. Though I wrote the articles (most anyway), it would have taken me that long to read each article, and just open the links, with almost zero time to do any of the things suggested. Just tracking down error and warning messages in Event Viewer, and following the links in any of those, would have taken at least that long.
You state that you had the same issues with the trial version.
I had the same issue when I was trying to use the trial version.
In the world of troubleshooting, this is a pretty fair indicator that there is something wrong with your computer, or your OS. If nothing else, it indicates that a problem existed before your recent installation of PrE.
Now I will have to search for return/exchange options since it is not launching by double clicking like every program does.
Actually, Adobe makes this part very easy. Just return their software, within 30-days of purchase, and you get your money back.
Sorry that I could not help you,
Hunt

Problems with Adobe Premiere Elements 10

I have an old AVI file and I want to change it a little by adding a couple frames to call things out in the video. I am using Adobe Premiere Elements 10. When I bring the AVI into Premiere it looks OK but it is very blurry compared to what it looks like when I just run the avi outside of Premier using windows Media Player. Is there a reason it looks like this and is there anything I can do to make it as clear as the original file?

I don't know what type of AVI file it is, I made this file about 15 years ago. I'll try and download the Codec later when I get home, what is that going to do?
As soon as I bring the file into Premiere it is blurry in the preview window. I just changed Playback Quality to Highest and it didn't get any better. It is blurry as soon as I bring it into Premiere. I have already re-saved one of the renderings and there were black "splotches" that appeared during some of the video playback.
I went to the EDIT menu/Preferences/General and I can't find any Timeline Rendering Quality setting. Can you be more specific?
where do I change the Timeline rendered or unrendered at playback in Edit area monitor?
Where do I check to see if the project presets match properties of source media?
It has been a while since I have used Premiere and if you don't use it you lose it.
The way I originally made this file was I saved each individual frame using 3D Studio Max (Release 7ish) and then put the entire thing back together by adding the frames that I wanted from 2 different camera point-of-view. The video likes pretty good when I run it in any viewer but as soon as I drop it into Premiere to cut it and add a couple frames it gets very blurry right from the start. I hope this helps.

Adobe Premiere Elements 7 With Worthless Error Messages.

I have been a programmer since 1984, and if I saw a programmer in my team wrote these worthless error messages, I would go into my office and kill myself.
I Googled them, and I found them discussed; but the responses were of no use to me, mostly.
1. The error message I got that brought me to the edge of a cliff is: "Sorry, a serious error has occurred that require Adobe Premiere Elements to shutdown. We will attempt to save your current project."
Then it crashed.
When I was taking Operating Systems in my computer science class, a crash means you will get no more than 60 (out of 100). At IBM, a crash is always a SEVerity 1 issue. There is no way around it. Crash means the program is worthless.
I Googled it, and Adobe suggested it could be some drivers using virtual audio. I uninstalled everything I could find, and this problem is not going away. I looked at the sound device configuration, and it's using physical audio, not virtual audio.
I uninstalled Premiere Elements 7 five times and reinstalled them. They still failed. Finally, I reinstalled it at a different location, and it managed to "Found default catalog. Trying to open the default catalog." Then crashed.
If I wanted to use the default catalog, I would have said so. If I knew where they are, I would have set them on fire.
Anyway, I have a project due this afternoon, and I am stuck with these worthless Adobe Premiere Elements 7 error messages. No wonder Steve Jobs banned Adobe Flash. They are pretty worthless.
Sorry I am so upset, because none of you need to read my frustration; but I am up to my neck with Adobe. Once I get my project done, and I am switching to SONY Vegas.
But, for now, would someone tell me how to get rid of these problems so I can get the video edited? Thank you.

I noticed these errors were reported years ago, and Adobe has done NOTHING to improve it.
Go back to my little list of how problems, crashes and errors sort out. That was how it was way back with Premiere programs, and how it still sorts out.
Even the patch for PrE 8 was mainly to get it functioning with nVidia and ATI graphics cards. Yes, those "fixes" probably straddle the line between Bugs and system, with a nod towards Bugs. I know that Adobe takes their Bugs very seriously, and work overtime trying to find fixes for those, that do exist. Though it took a bit of time, as they gathered info, still Adobe had a patch, and that is rare for PrElements, due to the normal lifespan of that program.
I provide some of the same answers today, that I did years ago, to fix the problems. In nearly every case, things sort out per that list. As "system" is both #1 and is also by far the largest segment of causes, that is where I begin looking. With PC's, there are myriad configurations, and most are not suited for video editing. Too many load up their e-machine and expect to edit HD material. Obviously, that is not the case here, but there could still be equipment incompatibilities, or just some tweaking needed. I see similar in the PrPro forum, as the Mac-users put the program on their MacBook Pros, with one tiny HDD, and a very weak CPU, and things go horribly wrong. If PrE was ported for the Mac, we'd have the same issues here. Usually, my first question will be about the I/O sub-system, i.e. the HDD's, their size, speed, free space, controller type and how they are allocated. Video editing is highly I/O intensive, and most computers are not even close to being able to efficiently handle it. I recommend a minimum of 3x SATA, physical HDD's, and suggest that they be setup to spread the I/O workload over all three. Some manage with a 2x I/O, but that is below MY minimum, and is the real minimum from Adobe. A single HDD I/O is just going to cause bottlenecks, and there is no way around that.
Once, it was more the domain of the PC, that one had system issues, as Mac's were so limited and controlled. Now, as they have gained the ability to expand beyond the absolute control of Apple, those users are finding out that systems DO matter.
Notice #2 - Assets. Not all AV material is meant to be edited. Some, like AVCHD (a consumer format) will require a pro-level computer, just to get smooth playback! The second most common issue is trying to edit material that has something like the Xvid, or DivX CODEC.
Number 3 - Project, is very important too. One must match their Project Preset to their source footage. If not, then there will be problems. The failure to do this match is one of the biggest causes of issues, though usually not crashes, or hangs.
Number 4 - OE, is when a user decides to push a button, and expects something else to happen, and often because that's how it worked in another program. Many argue with me that #2 and #3 are OE too, but I am much more lenient, than they are.
Then, there ARE the Bugs. PrPro CS4 had a bunch. CS4.1 fixed a few, but broke some other things. It was not until CS4.2, that things got corrected, mostly, with that version. Then, CS5 hit, and seems quite good, but has a few Bugs too. Some were left over from CS4. A new update for CS5 is coming, and soon. Will it also fix those lingering Bugs? Only time will tell. Will it be a perfect program? Doubtful, but I'll bet that it'll be a "better" program.
Think back to when you started programming. You were writing apps. for the majority of the install-base. However, what happened if the user had Extended Memory? What happened if they had Expanded Memory? What happened if they had both, and a software manager to handle those? Most still had 640KB. By that time, I had 2GB, though my MoBo could only handle 1GB with the managers. How could you write for me? I was 1:1000000, or maybe even less. I had to do my programming on the fly, and often had boot discs for different programs. It's not that much different now, except that I would not be such a rarity any more, but hardly mainstream.
I'll bet that we can sort much out, by tackling the "Big 3," and then working down, if necessary.
I like doing test Projects, keeping things simple, and testing as we make them more complex. That helps isolate the issues in most cases. In another thread, the poor user says that all Project Presets, all formats and all Export setting yield issues. My first thought is to isolate on one Project Preset, one set of Assets, and see if it's a system issue.
Sometimes it's easy, and that is good, 'cause the user gets to editing and not fritzing so much. Just nailed one in Encore, but the poster gave me all the data necessary, and my memory did not fail me (maybe it was not "wine-thirty yet?). One post, and one correct answer. Life is good. Sometimes, it takes days, and many posts, to narrow things down. In but a few, there is an answer. In those (like the PGC error in Encore) one never does really solve the issue, and the only hope is to get the OP to start over, do everything by the book, and hope for the best, this time around.
Good luck, and be assured - I do feel your pain. If I have not had one of THOSE error messages, believe me, I have read of them too many times.
Hunt

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