Thinking about Moves with my Plan and Future, Help Appreciated

Question

OK so this was the deal with my plan currently, is that right now im looking to save money on my phone bill every month and im being given the big run around with my Talk/Text/Data Promotion where i keep being told my data discount of 9.99 would come off and so far this month too it did not come off. The woman in Promotions department apparently fixed my account which not sure if she did and the problem with the whole thing is that different reps keep telling me i can only get my employee discount on my voice or the data discount which of course is wrong because the promo woman over the phone told me i can receive both and the loyalty reps over the phone keep giving me different stories and im tired of it. This was the reason i extended my contract for a bit to get this discount and its getting very frustrated about it!!
The other thing was i was thinking about switching carriers when my contract is up because my bill has been pretty high the past couple of months and it makes no sense to early terminate my 2nd line because my ex gf upgraded to a smartphone and jacked up the fee. My mom hardly uses the 2nd line and i would like to cancel it but because its too high it makes no point to do that since both our contracts are up in a year. I was thinking about going to a basic phone to cut my data plan prices because the only cheapest verizon has is the 30 dollar plan. I don't use my data plan too much but i heard if i go to a basic phone and within 14 days i go back to a smartphone i can get my unlimited data back. So idk if this is true or not. But its gotten to the point that these smartphone plans and contracts are a bit much now. So if there is a Verizon rep that can chime in and see what can be done or discuss with me about options, that would be greatly appreciated. Otherwise i just had to vent about the issue with my current bill at this moment. So just was saying.

Answer 1

To answer SuzyQ, my ex gf is off my account because of problems with her being on it (being late all the time, messing up my credit) and she wasn't choosing to fix her problems by doing and AOL because of her credit which Verizon wanted 400 and she didn't want to do it. Long story short, she lied to me about her AOL deposit amount just to stay on my account for a few more years (hence the early upgrade). So thats why shes no longer with my account.
To answer AZS, your right my mom HAS a basic phone now and does not have data. My problem is that i have data on my plan which im trying to cut back on the cost of the plan and so far, i really wish Verizon would let me have that Talk/Text/Data promotion where it was 9.99 for the unlimited data and it would really help my bill alot. Of course i had a hard time getting it and one of the reps who i dealt with about getting it was very rude with me and she didn't care about satisfying the problem or the plan with me.
But both lines have less than a year left so when the time comes, its time to move to something cheaper and better for me no contract wise. Unless anyone has something else to throw in their opinion of.