ThinkPad 18382GM is stuck at lenovo log at boot up.

After an auto update the Tablet is stuck at the LOGO at startup.
Product ID: 18382GM
OS: Android
I have tried all the options in the recovery image menu in hopes that it will boot up normally.
if anyone has faced this proble do get back to me ASAP.
Thank you.

Hi,
There are two options.
first one,
Are you able to take backup via connecting bb handset  to pc,
If yes,
Please take back up
If No,
Please let me know version of OS  of device and Desktop manager version both
If DM version is 6.1 or latest , the option will come
If not coming
please click on link:
https://swdownloads.blackberry.com/Downloads/entry.do?code=BD4C9AB730F5513206B999EC0D90D1FB
you have to choose BlackBerry handset Os version according to your handset type,(curve, bold, pearl etc).
 download that software version, and install on pc,
then u have to connect device via cable
it will automatically take start of set up wizard , as u mentioned

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