ThinkPad Configurations Tested?

Question

In the 27 years of the PC era I have never before purchased a computer that did not function for all purchased features. Now that I have my X61's working correctly, we love them. The problem was getting the wireless to work, which one can read in here in many posts has serious problems in certain configurations. First problem in dealing with this was that Lenovo has no technical support for new customers except to pay for support incidents. I did not have to pay as I was very insistent that they would be returned as defective. "Update drivers and call us back if there is still a problem." They did tell me some important facts about the software configuration. I found my own solution, incuding reading all in the forum which apllied.
I worked for IBM for 22.5 years, and 14 of those years in various roles dealing with software including development and architecture. I never knew a product or a product feature, whether hardware or software, that was not tested with every possible parameter and configuration, including rigorous system testing parallelling actual use, before shipment. The configuration on my TP X61 could not possibly have been tested as there are several features which did not work, some of which are now disabled. It's a great product now, but it should never have been shipped.

Answer 1

This forum is good news and bad news. I've decided to take the plunge into a no holds barred (ultra) portable. My wife wants a CD reader built in. OK, I'm prepared to sell a child to buy an X300. But, the good news is that this forum exists. The bad news is that this forum shows that Lenovo seems to have some support problems. And yes, I am mindful that it's not the happy campers who write in to a forum like this. But, I think I'm slowly learning to spell T-o-s-h-i-b-a R500. Pricey, but not the cat's meow. In my opinion, outstanding service should come with the cat's meow.