ThinkPad Edge unable to use System Recovery Options

I am helping a friend with a laptop problem. The HDD has had problems in the past and already been restored once. Now it won't boot and I'm unable to access the f8 boot options in order to use Safe Mode. I was able to boot using Kaspersky, but it doesn't show the whole HDD and files.
I've given up trying to access files and just want to try to get the PC working again. I tried using the System Recovery Options and doing a restore, but after it launches I get a message that says "You must log in in order to access System Recovery Options."
Any suggestions? Thanks!

Good day and welcome to the community.
It may help others provide advice with a bit more information about the system you're working on. TP Edge model, windows version, etc.
Cheers.
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Similar Messages

I can't accessed system recovery options after the repairing process was interrupted.

although it's not my PC, i'm still concern about it (it's actually a public computer in our library). I actually tried to repair it using the system recovery options of windows 7 with thinkvantage technoliogies but i interrupt it because maybe someone will caught me and i will be mistakenly be liable. and the result is after i restared it, it restarts over and over again, with BSOD appearing for a split second. i tried to use disable autorestart on system failure feature, and i saw the BSOD. but the real issue is i can't go through the recovery options, only until the part when i'm asked to select a keyboard input method, then the next part is this message: "You must log in to access System Recovery Options. If you are having trouble logging in, please contact your computer administrator for assistance. Click OK to restart the computer." anyway, this is the BSOD says:
A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Disable or uninstall any anti-virus disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.
Technical in formation:
*** STOP: 0x00000024 (0x00000000001904, 0xFFFFFA800690D840, 0XFFFFFFFFC0000102, 0x0000000000000000)
I hope this problem will be solved as much as possible. thank you in advance. and i also don't know what model of this Lenovo all-in-one PC is. but i think this is 3318F9U, and its i forgot its BIOS version, and i don't know how to access it. and also, i'm not sure if there's a preloaded Superfish in this all-in-one PC, maybe the vulnerability started it. because i recently read an article regarding the Superfish's vulnerability.

Hello and welcome,
Please remeber that this is a peer-to-peer forum (users helping each other) not the Lenovo support site. There is some Lenovo presence, but if you need urgent support, please try your local support office:
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1-800-8908-6454 (GLOBE subscribers), 1-800-1441-0719 (PLDT subscribers)
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The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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-5010F when using internet recovery option, -5010F when using internet recovery option

I have tried to do clean instal of Lion OS but contantly hit an eror saying "Unable to Download components" then I tried using the internet -5010F when using internet recovery option but I am getting "apple.com/support -5010F error. I am a new bee to Apple and would appreciate any help provided.

Please see Re: 5010F (3) error while attempting Internet Recovery

Re: Equium L40-14l - System recovery option missing

Hi All
I have a Equium l40 14l that I've finally decided needs to be restored to " out of the box " status.
I can boot to the system recovery option page but the widely mentioned HDD recovery option has been replaced by Restoring the Complete Windows Operating System option.
When I select that all it does is tell me that if preinstalled files are damaged you can use the product recovery dvd-rom. All I can do is click OK and return to the previous screen.
I've run some partitioning software and the hidden partition shows up there. I didn't get a recovery disc with the machine as it had the hidden restore partition.
I didn't make a back up when I first booted the machine. I'm thinking now that it would have been a good idea but as I thought I had the hidden partition to rely on I didn't bother.
Any ideas if there's a way I can get the system recovery to show the option for HDD recovery?
Thanks in advance Tom

Guess what I found?
A product recovery disc. I've re-installed and am now in the process of removing all the junk that comes with it.
Happy days :-)
Cheers Tom

Satellite L755-S524 won't run safe mode or system recovery options

I am trying to startup my PC in Safe mode and I get the screen that says Startup repair and it jsut sits with the blue bar scrolling across and below it says "attempting repairs" It's been sittign like that over an hour..

Satellite L755-S5242
If you haven't burned a Windows 7 System Repair disc, download one by scrolling down to the link Windows 7 System Repair Disc 64-bit here.
Create a Windows 7 System Repair Disc
Then try a Startup Repair and a System Restore from the Windows Recovery Environment.
What are the system recovery options in Windows 7?
Let us know how it goes.
-Jerry

My 27" iMac has just creen issue repaired. I restored from my time machine and now the white screen is back and I am unable to access an recovery option. It looks like its no responding to the USB keyboard

My 27" iMac has just come back from the workshop after having a white screen issue repaired. I restored from my time machine and now the white screen is back and I am unable to access an recovery option. It looks like its no responding to the USB ke

Thanks for your reply! I must apologise for the quality of my post. I inadvertently posted it before it was corrected.
I am very disappointed with this iMac. It is only 18 months old and this will be the third visit to the workshop. I had expected more from Apple and from their repair agents. Luckily I have AppleCare.

System recovery options loop

This morning my wife's Satellite 100 running Windows Vista got itself into a System Recovery loop with absolutely no discernible way of getting out of it. So I'm turning to you guys to see if any one has had the same problem.
First the system shut down (battery problem). She restarted it and on loading Vista got a message box with the heading "System Recovery Options", just an OK button and the message "This program cannot be loaded click OK to restart" or something to that effect. Doing anything switches the machine off.
I tried F8 on start up and all the options in the recovery menu (including the Repair System tools) restart Vista and arrive at the same message.
I've searched Toshiba's support site and found nothing.
I have a recovery disk but that would reformat the hard disk and she has lots of stuff not backed up.
I suspect that it is going into Recovery Mode and finding a disk error on the "hidden partition". So I just want to stop it doing that so that I can start the machine and backup the files. Any ideas?

Hi buddy,
Can you start Windows in safe mode?
I think in worst case its necessary to reinstall Windows if it doesnt start anymore. I mean there is nothing what you can do
Im wondering that you didnt make a backup of these important files Anyway, you can backup them if you put the HDD in an external HDD case. Then you can connect it to another computer and make a backup before reinstalling Windows.

System Recovery Options in Windows 7 (MBP and Parallels)

I realize it is probably debatable (perhaps at best) if this belongs here but I have borked my Windows 7 installation on my MacBookPro running Snow Leopard and I now see this after opening Parallels and either starting or shutting down the virtual machine:
http://dl.dropbox.com/u/15285654/Screen%20shot%202011-11-25%20at%2011.13.16%20AM .png
I am trying to follow some system recovery recommendations and I can't quite figure out if I need to hold down "Fn + F8" upon a Restart of the Virtual Machine - or if I should put the install Disk in and then somehow /boot/ to the CD Rom or what:
http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options -in-Windows-7
If anyone has any advice I'd love to fix this problem without a full re-install of Win 7.
Thanks.

Thanks - but I can't seem to install it! Even in compatibility mode. I get an error box telling me to check nothing else is running (...), and a message saying it has encountered error code -6003.
Could this have something to do with me running Windows 7 x64?
Thank you...

Questions RE: Using System Recovery Discs on HP G71-358NR (Options?)

I bought my HP G71-358NR Notebook in Dec 2009. It has Windows 7 Home Premium x32/x64 ). I am on my second hard drive (had to replace in Feb 2012), and I do have the HP System Recovery DVDs (there are 2 of them), and the HP Driver Recovery CD (1 disc).
Short version (my actual question) - obviously I did a "clean re-install" the first time, since it was a brand-new hard disk, so everything on the Recovery Discs was used, and I don't remember exactly what happened during the install. But is there a way to do a "short version" - re-installing JUST the Windows OS (or "repairing" just that) - so that I don't have to also re-install everything already on my laptop (which all seems to be working fine - the only thing is I can't do the Windows/MS security updates, or any of their updates at all - but everything else seems to be working as normal - I did get my HP Support Assistant back, which runs and always tells me there are no problems to report). I don't remember if the Recovery discs ask you if you want to "ire-nstall or repair only the OS" or "do an entire, clean re-install" or not.
Here's the long version - as to what happened - in case anyone cares to read it - because it may give some insight, and since it involves 3 original HP software programs being "Uninstalled" - even though the HP Support Asst. is now back and seemingly running, maybe my problem stems from one of the other 2, and there IS something simpler I can do to fix this - I will tell you what I found that is "now wrong" in my laptop, how it got that way, and what I've already tried, obviously to no avail):
About 2 months ago my niece's boyfriend decided to "help me out" and make my computer faster, by looking at things - he looked at my programs, and for some of them he would ask me what it was and/or if I used them at all. He did not bother to ask me about the HP ones (which, up to this point, I had not removed because I did actually like them and find them useful - I had no idea he wouldn't ask me about them first, before arbitrarily uninstalling them). I wasn't exactly sure what he deleted at first (as I was busy chatting with my niece and sister). Right before he "cleaned things up," he also installed a new keyboard and screen. I dropped my laptop on cement a few weeks prior, and the screen broke (it was "blank" when I turned the laptop on, and completely unuseable). Also, I had gotten water in a few of the keys approx. 1-1/2 yrs ago, so a few keys didn't work right, so for any "major" writing, I used a wireless keyboard - so I figured that since I had to replace the screen I may as well also buy the keyboard to replace at the same time.
Everything worked fine after he replaced the screen and keyboard - I used my laptop for a few hours afterword, then turned it off. Before it turned off, it installed 28 updates (there were so many because I had not used my laptop for about 2-3 weeks, from the time my screen broke until I got it replaced). The next day it was working fine, but suddenly I was getting the message that I needed to Activate my Windows 7 Home Premium (that I may be using a "pirated" version, etc.). In trying to figure out what happened, I noticed that he "Uninstalled" 3 HP programs/software. The reason I know exactly which ones is because I decided to just do a "System Restore" to the time right before he messed around with things. At some point in my "looking around" in my laptop, I noticed that the BIOS wasn't right - I don't know a whole lot about it, so I rarely go in there, but I did notice one thing - that a lot of information was "missing" - info I KNOW should have SOMETHING there. When I ran the restore from the function key (F10?) I think it worked the first time - I believe that may be how I got my HP Support Assistant back - but when I tried it again a week or two later, it kept running the same 2 things (the "hard disk scan" and something else, I can't remember off-hand) over and over and over - each time saying that there were no problems.
The 3 he "Uninstalled" each had a "Restore Point" (I'm not sure if he put them there, of if HP automatically does it, as a "precaution"). The 3 are: 1) HP Setup, 2) HP Update and 3) HP Quick Launch Buttons. I tried using the System Restore several times - each time, it went through all the motions, but at the last step, when it "restarts" the laptop, it restarts and I get the message that "the System Restore was NOT successful," etc. And it tells you to try turning off your antivirus, etc. I did whatever it says to do, and it kept being "unsuccessful." I tried (again, several times) putting in my Product Key - which I KNOW for a fact is correct - but MS won't accept it. I cannot make out about 3-4 digits/characters of the COA - it's on the bottom of my laptop and they are "worn" to the point that I'm not sure exactly what they are (just those 3-4 ones, the rest I can read). I now know that there is a difference between the OEM-SLP and the COA-SLP keys (which I DO have a copy of the OEM-SLP key, from running a Belarc Advisor shortly after receiving my new laptop - mistakenly thinking that that was the only "Product Key" I ever needed - I was not aware of the COA-SLP, or the importance of saving it somewhere, until just recently, after all this happened). I don't really want to "change the Product Key" to the COA-SLP one, anyway, because during my research, I found one website that said:
“COA SLP: This is the Product key that you see on the sticker on the side or bottom of your computer. It is a valid product key, BUT SHOULD ONLY BE USED IN LIMITED SITUATIONS (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer.”
(Note, other than those 3-4 digits/characters of the COA-SLP key, I can read everything else - Model #, Serial #, etc. - nothing else seems to have rubbed-off)I have been troubleshooting (researching and), ever since this happened approx 2 months ago. I have run the MS Genuine Advantage Tool (have the printout), ran the "scannow" (whose results said, “Windows Resource Protection did not find any integrity violations.” - ? Go figure), and even one solution that said to "Rebuild the license store" - which again did absolutely nothing. I have tried every "fix" except reinstalling via my Recovery Discs. At some point I became suspicious that my problem, was, in fact, due to him uninstalling any or all of those 3 HP programs. Then I found an answer to just about my same exact problem on an MS Windows troubleshooting page - they said:
“the HP OEM OS requires information in the HP motherboard to cause the OS to activate”
then it also listed WHY - it gave a couple examples from what the person's "Microsoft Genuine Advantage Diagnostic Tool" printout says - and those examples/results are EXACTLY what my printout says.
So I'm concerned that one of those HP programs contained information crucial - that communicates with BIOS/Motherboard, and tells them that my Windows 7 Home Premium x64 not only exists on this laptop, but is also LEGAL. If that's correct, is there a way to remedy it (and putting back those programs/software) via the HP website, without having to do a clean re-install and lose everything? Again - don't forget, the System Restore won't work, either (which I assume has something to do with the BIOS info being gone?)

If your BIOS is missing critical info which id's it as an HP machine, such as model,serial,etc it usually requires service from HP to correct it. I will try a contact I have to see if he can help. He stays quite busy so it may take a few days before I know anything.
The fact that your Windows is requiring activation would cause the failure of Windows updates, etc since MS thinks you re running pirated software. The info in BIOS is what defines whether or not you are legally running OEM Windows. This is when the COA license would help, since it would replace the OEM key used to install at the factory -which "appears" to be running illegally now if pertinent info is missing in BIOS.
I have seen it suggested that sometimes you can make out all of the numbers by focusing a bright flashlight on the COA label
Removing the HP software you mentioned should not have any affect on BIOS info. However you can install/reinstall most software/drivers from your Support page:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=4080...
OR-by using Recovery Manager-Reinstalling Drivers/Software>> Windows 7
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Re: Unable to use the recovery partition on Satellite L505D

Hello.
I am trying to help a friend with their Satellite L505D that had a serious virus issue(s). I was not able to run/install any programs with the virus on it. I used a Microsoft tool to remove the rootkit trojan, but I still had virus issues. I also lost most of the programs on the machine. All the folders were empty (except for some games), so I could not access any tools that way. I could not get the machine to load any Toshiba restore utility by pressing Zero while powering on. I accessed some recovery options using F8 during bootup, and had a link to restore to Toshiba's original setting, but clicking that choice did nothing other than pause for a few seconds. I waited several minutes, clicked it again, rebooted and tried again. Nothing. As a side note, once during all this, the restore partition was visible from explorer.exe. Not before, or since.
So I then Reformated the computer with a Win7 Home Premium 64bit upgrade disk (leaving the restore partition intact), and entered the key for the system. Supprise supprise, it is asking me to activate within 3 days.
My basic question is, can I access that recovery partition in a different manner to attempt to use it? IE copy it's contents, or boot to some comand prompt to log to e:?
Thank you in advance for any suggestions.

> Is a recovery disk from another computer using Win7 Home Premium 64-bit usable?
Generally speaking yes BUT this second notebook must be 100% identical with same model number (PAxxxx).
> Or if not, am I left with either ordering recovery media from Toshiba, or wiping the entire HDD and installing another licensed version of Win7?
Exactly. To be honest better option is to order original Toshiba recovery disc.
You can order it under https://backupmedia.toshiba.eu/landing.aspx
For 30 euro you will have original disc that you can use anytime you want. This disc has OS with valid licence, all necessary drivers.
It is also simplest way to have all properly installed. With 5 mouse clicks and after 2 hours only notebook will have factory settings again.

MSDN Win7 upgrade + partitioning + able to use System Recovery. how?

I have installed throught a clean install on my T400 (recently bought, no important files yet), and I have resized my C drive so I have a new D partition. But after partitioning the system recovery through blue button (ThinkVantage) will not work. I did not purchase a Windows 7 license off lenovo because my University gave us MSDN subscriptions for Win 7 Pro.
So here I am asking: What is, if there is one, the perfect solution, to upgrade from Vista 32bit (Recovered from backup disks) to Windows 7 x64, and split C: into two partitions, while at the same time, allow F11 at start up to work and recovery C: drive without erasing my other partitions.
Thank you, I know this is probably one of the most often answered questions on this forum... If there is already a solution to this, sorry about that because I couldn't find a post talking about this ^^;;;
Solved!
Go to Solution.

Hi:
looks like you wan to run your PC on Windows 7, but also want to have that recovery feature in place.
You can do one of two options:
Option A:
-Perform a clean install of Windows 7
-Download System Update 4.0 from lenovo.com
-Select ALL updates indicated from the scan.
-after those are installed, run Windows Update, install all updates, then install ALL of your additional software.
-once your PC is completely set up, Run Rescue and Recovery (in the thinkvantage folder); if it is not in your pc, you can download this from Lenovo.com. Create a harddrive Backup of your PC.
Youre Done. You now have a new image installed in your PC that works using the "Blue button" (Rescue and recovery is the program that runs when you press this button).
Option B:
If you can get your hands on the New Recovery Discs for Windows 7, you can instal the entire Factory image of New Lenovo Notebooks built after 10/22. Not only will you have the setup you want, the Enhanced Experience ("EE" rating) given to those new notebooks will apply to your PC as well. Good Luck, They will be hard to find (unless you can find a person with the new laptop - they can burn the recovery disks for you right from their Notebook.

Hp pavillion dv6 not turning on or able to use system recovery

My computer was working normally last night but today will not turn on correctly. i have tried system recovery, system restore, last known good configuration, safe mode, hard reboot....nothing is working. The screen either stays black or a message saying
!!0xc0000034 !! 183/102067 (_0000000000000000.cde-ms)
appears. I am unable to use my computer at all so downloading software to fix the problem is out of the question. Is there anything I'm missing??
Thanks so much!

Have you tested your hard drive? Enter BIOS setup by tapping/holding the F10 key immediately after powering on the laptop.Use Diagnostics to test your hdd.
If you don't have Diagnostics in BIOS-try tapping Esc key immediately after powering on. From the menu that appears (hopefully) tap F2 System Diagnostics.
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**Click Accept as Solution on a Reply that solves your issue to help others**

Unable to restore System Recovery Files in desktop folder

I owned an HP Pavilion A6037C desktop computer (Running Vista). It began to give me serious issues in July so i used the HP System Backup and Restore program to create a backup of all my files. i saved these files on an external HD so i wouldn't lose my files if the computer crashed. This backup was created in a folder called MINWINPC. In that folder was this file name "Backup Files 2011-5-7 234595". in that folder was a file list
Backup.001.App
Backup.002.fbw
Backup.003.fbw
Backup.004.fbw
and so on ....
I have since removed the first computer (although i still have it in my posession), and have replaced it with an HP Pavilion P6245f desktop running Windows 7.
Now that i have a newer desktop in place i wanted to install some of my old files from my backup that is saved on my external hard drive. i've connected the external hard drive to the new computer and i've ran the Backup.001.App. It restored my old files to a folder on my desktop called "Shortcut to System Recovery Files". It's a rather large file (i believe 50 GB) that is stored in another folder titled "C". In this folder i can see the seperate file folders i'm assuming were from my original desktop. when i access my username and select for instance "My Pictures" folder, it shows a list of all my orginal files. When i double click a picture, it says :
"File not readable. You can not open this file. Please check the readability of this file."
when i try to open any other type of file (such as .pdf's or word documents, or spreadsheets), it basically says the same thing.
"Can not access the document C:\(filelocation). The document may already be open or a read only document. The name and path may be invalid. The document may no longer exist, or it may already be open".
PLEASE HELP   All i want to do is restore my pictures, documents, and emails .   HOW CAN I RESTORE THESE FILES TO MY NEW COMPUTER ????????

I owned an HP Pavilion A6037C desktop computer (Running Vista). It began to give me serious issues in July so i used the HP System Backup and Restore program to create a backup of all my files. i saved these files on an external HD so i wouldn't lose my files if the computer crashed. This backup was created in a folder called MINWINPC. In that folder was this file name "Backup Files 2011-5-7 234595". in that folder was a file list
Backup.001.App
Backup.002.fbw
Backup.003.fbw
Backup.004.fbw
and so on ....
I have since removed the first computer (although i still have it in my posession), and have replaced it with an HP Pavilion P6245f desktop running Windows 7.
Now that i have a newer desktop in place i wanted to install some of my old files from my backup that is saved on my external hard drive. i've connected the external hard drive to the new computer and i've ran the Backup.001.App. It restored my old files to a folder on my desktop called "Shortcut to System Recovery Files". It's a rather large file (i believe 50 GB) that is stored in another folder titled "C". In this folder i can see the seperate file folders i'm assuming were from my original desktop. when i access my username and select for instance "My Pictures" folder, it shows a list of all my orginal files. When i double click a picture, it says :
"File not readable. You can not open this file. Please check the readability of this file."
when i try to open any other type of file (such as .pdf's or word documents, or spreadsheets), it basically says the same thing.
"Can not access the document C:\(filelocation). The document may already be open or a read only document. The name and path may be invalid. The document may no longer exist, or it may already be open".
PLEASE HELP   All i want to do is restore my pictures, documents, and emails .   HOW CAN I RESTORE THESE FILES TO MY NEW COMPUTER ????????

Unable to use System Update

I have tried using System Update several times, from the date the system was new and was unable to successfully update my system. The program connects and states that several updates are available and then I allow it ot download all the packages. However, it then fails on the install of each and every package.
I have tried reinstalling the application by downloading it from the lenovo site, but then that fails to properly install as well. I get a series of error messages that I have saved in a Word document with screen captures of the dialog boxes, but unfortuantely can not attach. Here are two fo the messages:
First: header: InstallUtil.exe Common Language Runtime Debugging Services
Application has generated an exception that could not be handled.
Process id=0xfcc (4044), Thread id=0xff8 (4088)
Click OK to terminate, cancel to debug the application
Last: header: System Update Installer Information
Error 1722: There is a problem with this WIndows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action StartSuService.EXE, location: ...\startsuservice.exe
There are a series of other messages in between, including a terminal window that opens up as part of the batch file/package and other exceptions are generated that could not be handled with different process and thread ids.
I do hope someone can help. I have tried removing, rebooting and then reinstalling the application and each and every time this is what I get.
Please help!
Solved!
Go to Solution.

I am using Windows Vista on R61i. I got the same error as you. I uninstalled and installed the System Update but did not work.
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=TVSU-UPDATE
Out of chance, I am using Google's Chrome and it shows "Microsoft .NET status : Unable to determine" which prompted me to check the version. In fact, I only have .NET Framework 1.1.
Strangely, using IE, it shows "Microsoft .NET status : Installed".
After I deleted the .NET Framework 1.1 and installed .NET Framework 3.5, it works !
http://www.microsoft.com/downloads/details.aspx?FamilyID=333325fd-ae52-4e35-b531-508d977d32a6&Displa...
Please try that out.

Dv9720 wont boot / cant use system recovery disk

when trying to start system recovery, I get a 0x400110020001005 error and the system shuts down. Is this a hard drive error or MB problem?
thanks
v/r
cjl

It's the recovery disc that we've made. If you go on the support and drivers area of website it explains this and says to order new recovery discs. I am having the same issue and so have ordered the discs and hope they work!
Mine is doing the exact same thing so it's almost like it's caught in a loop. When I reboot I have to use F11 to get back into system recovery and then get almost the same error message. Just a few numbers changed and I suppose that is b/c we have different notebooks.
You can use ctrl alt delete to reboot and then also try to run some of the other commands..I went in b/c I am also getting bootmgr is missing and is the setup it wasn't turned on any longer, but it still didn't help. Anyway, I am waiting for my discs and hope they get me going again. Good Luck!

ThinkPad Edge unable to use System Recovery Options

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