Thinkpad Helix - 2 unknown devices in Device Manager

how do we solve this? I bought this expensive laptop but apparently they don't even bother with fixing this bug.
Please assist

Thanks for considering this issue.
I can't say it was there out of the box, but I do know it was still there after some Windows updates and Lenovo updates. However, the inactive devices finally started working after I found in the Lenovo Metro applications that there were drivers updates available. I installed dependencypackage.exe and settingsdependencyp.exe and I think that is what solved the issue. Finding these updates was not straightforward though, as they were not advised in the Lenovo Solution Center, only in some Metro applications.
I am not sure the devices are working properly though, as I can't pair with my smartphone using NFC (though NFC does appear in the wireless settings), the Map application in Metro is not finding my location acurately which makes me think it only uses my internet connection and not the GPS (though the GPS appears in the wireless settings). As for the WWAN, I don't know why, but the Lenovo Mobile Access Metro application stopped working. I only get the splashscreen then it crashes without any error message. I uninstalled/reinstalled but same behavior. WWAN appears with a "Macheen" network in my connection options when I click on the connection icon in the systray, but it won't work: "connection impossible". Don't know if it is because the device is not working properly, or because the Mobile Access applicasion is not working properly.
The two "unknown" devices are still there, still unknown. I don't know what they actually are.

Similar Messages

  • What is my 'Unknown device' in Device Manager? - ThinkPad T40 2374-75U

    One more yellow ? to go.  Thanks to the good advice rampant on this forum, I was able to figure out how to install the other drivers I needed.  
    This last one is messing with my mind tho.  It's unfair for a problem to not even have a name, doncha think?  
    About all I can fathom about this 'Unknown device' is its location:  'on Microsoft ACPI-Compliant Embedded Controller'.
    I tried the driver for 'Embedded Controller' and when I double click, it takes over the computer and tells me not to shut it down and begins installing 49 fixes.  When I did it, the program got to the 21st fix, and that was as far as it would go.  I shut down the computer after about 20 minutes.  It did not remove the 'Unknown device' remark in Device Manager.
    What's a poor boy to do?
    Also, Windows is taking forever to load. This was not the case yesterday.  Thanks for all your help.
    50GreenDodge in Phoenix
    Solved!
    Go to Solution.

    Mr (or Ms) Goretsky:
    Thank you for your suggestion about my "unknown device" problem.  I took your advice and I can tell you there are no more yellow things in my Device Manager.  All is well with my dual boot of Windows XP and Ubuntu 9.10 (Karmic Koala)
    I apologize for being late in responding.  I've been upgrading my main computer with new hardware and Windows 7.  
    Again, thanks.
    50GreenDodge in Phoenix

  • ThinkPad T410 device manager unknown items

    Having done a clean install of 64bit windows 7 Professional, I am left with 3 unknown devices under 'Other devices': 'Base system device', 'PN533' which I think refers to a NFC controller[my Card reader seems to be working fine] and a 'Unknown device', which I suppose could be almost anything. Can anybody out there help me? No reference to PN533 in Lenovo T410 driver page.

    Thanks for considering this issue.
    I can't say it was there out of the box, but I do know it was still there after some Windows updates and Lenovo updates. However, the inactive devices finally started working after I found in the Lenovo Metro applications that there were drivers updates available. I installed dependencypackage.exe and settingsdependencyp.exe and I think that is what solved the issue. Finding these updates was not straightforward though, as they were not advised in the Lenovo Solution Center, only in some Metro applications.
    I am not sure the devices are working properly though, as I can't pair with my smartphone using NFC (though NFC does appear in the wireless settings), the Map application in Metro is not finding my location acurately which makes me think it only uses my internet connection and not the GPS (though the GPS appears in the wireless settings). As for the WWAN, I don't know why, but the Lenovo Mobile Access Metro application stopped working. I only get the splashscreen then it crashes without any error message. I uninstalled/reinstalled but same behavior. WWAN appears with a "Macheen" network in my connection options when I click on the connection icon in the systray, but it won't work: "connection impossible". Don't know if it is because the device is not working properly, or because the Mobile Access applicasion is not working properly.
    The two "unknown" devices are still there, still unknown. I don't know what they actually are.

  • [Helix gen2] Clean Install of Windows 8.1 - one unknown device left

    Hi,
    I did a clean install of win 8.1 with the suggested procedure (System Updater, Solution Center)
    Unfortunately, there is one unknown device left in the device manager:
    Intel(R) Serial IO SPI Host Controller - 9CE5
    ACPI\VFSI6101\1
    which I thought could be solved by this driver:
    http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-helix-series-laptops/thinkpad...
    But without success. So could anyone help? Which is the right driver? Or what should I do?
    Thx Ralf
    Moderator comment: New thread created. Subject edited to match. Was: Re: Lenovo Helix - Clean Install of Windows 8.1 - Best way to load Software and Drivers
    Solved!
    Go to Solution.

    Good day and welcome to the community.
    I found a few vague references of VFSI6101 being related to a Validity Fingerprint Sensor.
    Looking at the Helix Gen2 driver pages: http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-helix-series-laptops/thinkpad...
    and specifically at the FPR software package page:
    http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-helix-series-laptops/thinkpad...
    there's a reference to: "Synaptics FP Sensors(WBF) VFS6101". Pretty close!
    So you might try that to see if it clears up the orphaned device.
    Hope this helps a bit.
    Regards.
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество
    Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
    PM requests for individual support are not answered. If a post solves your issue, please mark it so.
    X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
    I am not a Lenovo employee.

  • Some odd warnings and messages for my Helix in the Lenovo Device Manager "Check Up" screen

    If I open up the Lenovo Solution Center software, and go to the Check Up tab and select Device Manager, it shows a warning that says "One or more devices have problems", and lists two drivers that show "Unknown device" with a status of "Not installed".
    There's no other information and I'm not sure what to make of this. Does anyone else have this issue? If I open up the Windows 8 Device Manager and expand all nodes in the tree, I don't see any devices with warning icons.
    Also if I go back to the Hardware Scan button in the Check Up tab, and run it, althought he scan passes, it shows a Warning for the SMART short self test, and notes that the test is "Not supported", with a result code of WHD01V000-WIVZ2I. Is this anything to be concerned about? Note that it's not a failure, but a non supported test. Does anyone else's Helix complete this test?

    I have the exact same problem with regard to 2 unknown devices not installed.  I got the message after first getting the Helix and running the updates.  I called Lenovo support and the tech could not figure it out and her response was "Well if is not causing any problems, I would not worry about it"  which sounds like an excuse to just get me off the line.  I was in a hurry to get somewhere and so did not push the issue.
    The message only says 2 divices not installed, but does not tell you which ones.  The tech said that if it was a real problem, the message would tell me what divices are not loaded.
    I have seen another post or two from people with the same issue but not suggested fixes.

  • Thinkpad S430 missing SM Driver in device manager

    I upgraded my S430 hard drive to an SSDMy operating system is Windows 8.1 Pro 64 bitI took a screenshot of my Windows device manager before upgrading the hard drive and it had no unknown devices and included one device called "SM Driver"Now after upgrade I have one unknown "PCI Device" with an exclamation mark and no device called "SM Driver"I have installed this Chipset driver and it has not resolved the problem http://support.lenovo.com/us/en/downloads/ds032281  

    Welcome to the forum!
    I believe that it's the wireless card that your missing.
    Could you please post the 7-character model number found on the sticker on the bottom of your ThinkPad?
    Cheers,
    George
    In daily use: R60F, R500F, T61, T410
    Collecting dust: T60
    Enjoying retirement: A31p, T42p,
    Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
    Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

  • ThinkPad Yoga S1 - Windows 10 unknown device

    I did a clean installation of Windows 10 on my ThinkPad Yoga S1. After onstalling all drivers I still get followig device missing in device manager:
    Unknown Device:Device Type: other devicesManufacturer: unknownPlace: Synaptics SMBus Driver I already installed Synaptics ThinkPad UltraNav Driver 19.0.12.61 from 7/30/2015, so this does not change anything here. What driver is missing and can Lenovo provide it soon?

    Also have an S1 with non-functioning palm rejection. The pen worked earlier, but now it no longer functions. It works in that it can calibrate itself in Wacom Pen settings, but otherwise refuses to register. UPDATE: restoring default settings under Wacom Pen settings has reenabled the pen and palm rejection appears to work again. Note: I installed recent Wacom FEEL drivers, which are the drivers that work with this model, among other tablet PCs with Wacom tech.

  • G500 - Unknown Device in Device Manager

    Hello!
    I just buyed a Lenovo IdeaPad g500 from here (so you can see the specs):
    http://www.pcgarage.ro/notebook-laptop/lenovo/156-ideapad-g500-procesor-intel-pentium-2020m-24ghz-4g...
    I installed windows 7 and then i installed all the drviers from the cd. I doublechecked, i did not missed anything. Then I updated some drivers to the new versions (chipset, video, audio).
    But still i have a device with missing driver. It says Unknown device. under properties/details i found this:
    Hardware Ids - root\LenovoVhid
    Physical Device Object name - \Device\0000003a
    I have succesfuly installed Energy Management and Thinkpad Management drivers too, but the device is still unknown and missing driver.
    ThankYou very much!
    Solved!
    Go to Solution.

    Hi Morega,
    Uninstall Lenovo Energy Management Power Management and try with this one: http://download.lenovo.com/consumer/mobiles/emw7034.exe If it does not help too, uninstall it and try with the one for Windows 8: http://download.lenovo.com/consumer/mobiles/e80femww.exe The first one I linked could help.
    Microsoft Certified IT Professional (MCITP)

  • 'Unknown device' in Lenovo Solution Center, but not in Device Manager

    Even with all the latest updates installed, I still get this annoying warning from Lenovo Solution Center
    'Unknown device' - status 'not installed' 
    Control Panel / Device Manager gives no signals something is wrong.
    why?!
    Details:
    Computer: Thinkpad Yoga (TPY)
    OS: Windows 8.1 all updated
    Lenovo Solution Center version: 2.2002 / revision 17630
    External device attached to TPY:  OneLink Pro  (also has latest driver = Realtek 8.10.1009.2013)
    Thanks in advance
    Olof

    henk wrote:
    It seems to me you are missing some update from Lenovo. I had the same issue, however just recently after updating any available software/drivers for the TPY the message has disappeared.
    Glad to hear the problem is solvable. Regarding missing updates, I honestly would not know which one. 
    Lenovo's own update programs ('L-Update and Drivers' & 'L-System Health and Diagnostics') inform me that all drivers are up to date.

  • Unknown device in device manager after win8.1 upgrade W540

    I'm using the W540 with an ultradock and external monitors. After upgrading my W540 to win8.1 64 bit, device manager is showing an unknown device. I'm not quite sure what it is, but almost everything seems to be working fine and Lenovo solution center isn't finding any driver updates.
    I did notice that the solution center hardware scan did not test the video card memory and listed that test as N/A. Video and monitors seem to be working fine though and both nvidia and intel graphics show up in device manager.
    Device manager lists the device in question as follows:
    Device instance path: ROOT\SYSTEM\0001
    Hardware Ids: root\iwdbus
    Device stack: \Driver\PnPManager
    Solved!
    Go to Solution.

    This seems to fix the problem.. any idea why?
    http://forums.lenovo.com/t5/W-Series-ThinkPad-Lapt​ops/W530-unknown-device-after-installing-windows-8​...
    (In device manager - Right click, uninstall, scan for hardware changes)

  • Unknown Device in Device Manager for Lenovo G780 laptop, Windows 7

    Hails all.  I am trying to figure out what the Unknown Device is under Other Devices in my Device Manager.  I recently got rid of Windows 8 and put Windows 7 64-bit on my Lenovo G780 laptop.  I installed almost everything from the Lenovo site --- all of the drivers and such, software, etc.  I cannot figure out what this device may be.  The only external device connected to the laptop is a Kensington usb mouse.  Any ideas?
    I did run the PCI test program and the Motherboard test program that Lenovo provides and it didn't find any errors.  Windows Update hasn't found update/driver/software for the Unknown Device.  The Lenovo Solutions software only tells me to open Device Manager. 
    Link to picture
    Moderator note; picture(s) converted to link(s) About Posting Pictures In The Forums
    Solved!
    Go to Solution.

    Welcome to the forum!
    Since Windows Update didn't pick up any missing drivers, I'm guessing you are missing a driver for a device that would be propriatary to Lenovo.  During the installation of Windows 7, did you install the One Key Recovery software ?  If not, the One Key Recovery button maybe triggering that exclamation mark in Device Manager since there is no driver to tell Windows what to do with that button.
    If that wasn't the problem you can try running Unknown Device Indentifier to see if that utility can indentify the unknown device.  The free program can be found at the link below........
    http://www.zhangduo.com/udi.html
    OR
    Use the Direct Download link at...........
    http://download.cnet.com/Unknown-Device-Identifier​/3000-2086_4-42618.html  
    Owner & Operator of the following:
    ● Lenovo Ideapad Z570 w/ Win 7 & Win 8.1 Dual Boot ● Lenovo Yoga 3 Pro w/ Windows 8.1 ● Toshiba A75-S206 w/ Win 7
    ● IBM Thinkpad T-23 w/ Win XP ● IBM Thinkpad T-22 w/ Win XP • As well as multiple desktops dual/triple booting XP, Vista and Win 7.
    ★ Find a post helpful? Thank that member by clicking on the ☆Star☆ to the left awarding them a Kudo.
    ★ Posting a problem and a reply is helpful and it answers your question, please mark it as an "Accepted Solution"
    ★ I'm not a Lenovo employee, just a volunteer geek who likes to help folks. Enjoy your time here, pay it forward by helping others !
    ★ Sorry, I don't answer questions via Private Messages. Posting in the appropriate forum is the best way to get assistance.

  • X200 Loaded with Win XP Unknown device in device manager

    I have a x200 that I am just setting up. I have one Unknown device in the device manager, after downgrading it to Win Xp.
     The only ID i can see is ACPI\Intc0102\  I have already installed the intel chip set updates, TPM , Fingerprint reader.
    Anyone have a good guess what driver I need?

    to add onto what Rumi said above, here is the direct link to download thinkvantage system update:
    http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=TVSU-UPDATE
    ThinkStation C20
    ThinkPad X1C · X220 · X60T · s30 · 600

  • Can't find driver for unknown device in device manager on T42

    Had to reinstall Windows XP on a T42 (2372k3U). Got all drivers loaded but one. Says unknown device on Intel 82801DBM LPC Interface Controller (24cc). What the heck is this thing? I thought I loaded all available drivers. Help.

    use this its (TVSU) system update http://support.lenovo.com/en_US/downloads/detail.p​age?&LegacyDocID=MIGR-66956 it will find the drivers for you then if you don't want to keep it you can uninstall it
    Thinkpad R61 7733-1GU
    Thinkpad X61T 7762-54U
    Thinkpad X60T 6363-4GU
    Did a member help you today? Thank them with a Kudo!
    If a post answers your question, please mark it as an "Accepted Solution"!
    Regards,
    GMAC

  • My computer wont recognize my iphone 4. when i plug it into any computer it doesnt charge. i followed the procedure on the website but the device manager still says unknown device. any ideas how to fix this???

    My computer wont recognize my iphone 4. when i plug it into any computer it doesnt charge. i followed the procedure on the website but the device manager still says unknown device. any ideas how to fix this??? the weird thing is it use to work until yesterday. thanks

    Will it charge when connected to a wall outlet? The USB port on your computer must be 2.0
    Powering Apple and third party peripherals through USB

  • IPod appearing in Device Manager as unknown device

    Hi, I'm currently using an iPod Nano 4th Gen. and it is appearing in Device Manager as an unknown device. I found this out after the error message "USB device not recognised" or something, and followed instructions. I'm currently clueless on what to do. My OS is Windows 8. When I go into properties of the unknown device (iPod) the device status is: Windows has stopped this device because it has reported problems. (Code 43). And in details, I get: USB\DEVICE_DESCRIPTOR_FAILURE
    If you need any more information to help me, please do not hesitate to request it. I just really would like this issue to be solved. Thank you in advance.

    Thank you for the update, passionflower
    I think next would be a good idea to shutdown the computer, and disconnect everything from it. Let it sit for a minute or two, then plug it all back up and turn the computer on, then try again.
    Next I would start troubleshooting the USB ports on the computer. I would start with this troubleshooting.
    On the Start menu, click Control Panel.
    Double-click the System icon.
    Click the Hardware tab.
    Click Device Manager.
    Scroll down the list of devices to the Universal Serial Bus controllers
    Click the plus icon next to the Universal Serial Bus controllers.
    Double-click one of the indented USB Root Hub entries.
    Click the Power Management tab.
    Deselect the "Allow the computer to turn off this device to save power" option.
    Click the OK button at the bottom of the window.
    Restart the computer.
    From: iPod not recognized when connected to Windows laptop over USB
              http://support.apple.com/kb/TS1401
    And then this troubleshooting
    Plug the device directly into a high-power USB 2.0 port on the computer. If possible, use a USB port on the back of the computer.
    Avoid plugging the device into a keyboard, display, or standalone hub. The USB ports on these accessories may be low-power or only offer USB 1.x connections.
    If you are using an accessory, remove the accessory and connect the device to the computer using only the Apple 30-pin to USB Cable or Lightning to USB Cable.
    If you have access to additional Apple 30-pin to USB Cable or Lightning to USB Cables, try testing with another if the first one doesn't work.
    Restart your computer and device. To restart your device:
    Hold the power button until "slide to power off" appears. Slide to power off your device. When it is off, press the Sleep/Wake button to turn it back on.
    Disconnect all USB devices from your computer, except for your keyboard and mouse. Then reconnect the iOS device. If the issue is resolved, reconnect other USB devices, testing after each connection.
    From: iOS: Troubleshooting USB connection
              http://support.apple.com/kb/TS1286
    If you have another computer you can also test the iPod Nano there to help isolate whether the issue is with the iPod or the computer.
    And just in case the issue is still not resolved, I want to thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action.
    All the very best,
    Sterling

Maybe you are looking for