ThinkPad L420 problems! Windows 7 problems! Lenovo support problems! and so on...

My company has bought 150 ThinkPad's, L420 model, with Windows 7 Pro OA installed but NO recovery DVD.
The problem comes when we had to reinstall some of the laptops, because we used 4 different types of Windows 7 Pro 64bits kits (downloaded from MSDN), all of them NOT willing to accept the serial no. from the sticker under the battery.
We tried to contact Lenovo Customer Support here in Romania, using the contacts we find on Lenovo.com: http://support.lenovo.com/en_US/feedback/detail.page?LegacyDocID=MIGR-76613. The surprise is that the phone number is NOT IN USE.
So:
- we got 150 paper weights for the price of 150 laptops.
- we payed for Windows 7 Pro and we got almost nothing.
- we trusted Lenovo to help us after sale and we were wrong.
Now, my question is:
Do you think we will ever buy again or advise someone to buy something from Lenovo?

Did these machines have a Lenovo image installed initially?  Strange that they don't have recovery paritions.  Normally there is a way to make your own recovery DVDs using Rescue and Recovery.  That's why no recovery media is shipped.
My best suggestion is to try that image from a working machine and see if it requires activation.
BTW, what you describe is completely normal.  In my experience any Win 7 ThinkPad will require phone activation when using the CoA sticker key and non-Lenovo install media.  At least in the USA it's an automated process.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.  The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Similar Messages

  • Does Thinkpad T420 with Windows 7 home Premium support Windows 10 update

    Does the Thinkpad T420 running windows 7 Home Premium support the windows 10 upgrade? Also, my machine is very slow to start (3- 4 minutes). Will the upgrade to windows 10 help this issue?

    The T420 is not supported by Lenovo for Win 10. That doesn't mean that it would not mostly work, but it does mean that you will certainly have some 'adventures, along the way, and may find that some things just don't work with Win 10 - whether those things are important few you will depend very much on how you use your T 420.

  • System Update 4 won't install on W500/Win 7. (Lenovo Support unhelpful and have stopped responding).

    Hello Forum,
    I am trying to solve a problem I have trying to install System Update 4.0 onto a Thinkpad W500 running Windows 7.
    I did have System Update 3.14 running a while ago and was told to update to 4.0 but to date I have not been able to install this. Version 3.14 was uninstalled successfully and a reboot was done before the install attempt. Version 4.0 starts to install and then comes up with an error message.
    Lenovo Support were contacted via email and the only suggestion that was given was to completely format the laptop and re-install Windows Vista from the Lenovo disks, (they did at least supply these). This I find an unacceptable solution to the problem as version 4.0 is for Windows 7 only and therefore negate this, but the major issue is I want to fix this issue, not downgrade the whole OS.
    The error message reads; "Windows cannot find 'C:\Users\*******\AppData\Local\Temp\pftD377.tmp\setup\psainst.exe'. Make sure you typed the name correctly, and then try again."
    They have not contacted me since the 13th July, even though I replied to their message on the 13th, and again on the 22nd July.
    If anyone knows how I can escalate this within Lenovo I would appreciate the information.
    Apologies if this is the forum or thread for this, but as Lenovo are so unresponsive, they left me no option (and I haven't resorted to bad language and abuse hurling).
    Many thanks all.

    If you can take the pain, you could try kenningar's solution at the bottom of this page.  Might help.
    Re: System Update 4.0.0046 install fails on Windows 7 SP1
    Z.
    The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.  The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

  • 11g R2 wont work under windows 2008 R2 doesnt support UTC, and cant change.

    I posted this in error under general, and got no responses. So now Im cutting and pasting it into installation, in a last ditched attemtp to find a way to get a clean installation of oralce on a clean installation of Windows Server 2008 R2 working.
    Problem:
    1) cannt connect to oracle outside of box. Get "TNS Connection timeout occured"
    2) em console "Sepecify Host and Target Database Credentials" always says "Connection refused: connect", even though the OS user/pass and DB user/pass are correct.
    What does work:
    1) I can "select * from dual" using "sqlplus / as sysdba" from the commandline on the box itself.
    2) Once, before I got em console half working, I could connect to the DB from outside the box with SYS as SYSDBA using toad. Now I cant.
    How I installed it:
    1) created a user called "oracle" and put them in the Administrators group.
    2) ran the downloaded installer for enterprise version, partition option chosen, AL32UTF8 char set, global db name: orcl, sid: orcl, "Assert all new security settings on" (No idea what this is) etc.
    3) at the end of the installer it came up with the following error:
    "Set the environment variable ORACLE_UNQNAME to the database unique name"
    3.5) opened up the incomming connections in the windows FW for 1158 and 1521 TCP from all.
    4) set ORACLE_UNQNAME as a system env var for oracle as "orcl"
    5) set ORACLE_HOME to c:\app\oracle\product\11.2.0 (or should this be c:\app\oracle\product\11.2.0\dbhome_1 ??)
    6) set ORACLE_SID to orcl
    7) set ORACLE_HOST to dilbert (the machine name)
    Rebooted.
    8) logged into em console on https:
    dilbert:1158 (works from inside or outside the box).
    9) Entered the oracle windows user userame & pass, and SYS and pass (with connect as SYSDBA). However, it always says "Connectoin refused: connect"
    Im not using a domain. computer name is correctly setup as "dilbert" in the OS.
    I cant think of anything to try, and dont know how to start debugging this problem.
    If I look at the running services, i see:
    OracleDBConsolorcl Stopped
    OracleJobSchedulerORCL Stopped
    OracleMTSRecoveryService Stopped
    OracleOraDb11g_home1CLRAgent stopped
    OracleORADb11g_home1TNSListener Stopped
    OracleServiceORCL Running
    OrclVssWriterORCL Stopped
    nd if i try and start those services as oracle (who is in the Administrators group) it says "The operation could not be completed. Access is denied". If I run task manager as Administrator, I can start all of them except for the TNSListener which doesnt do anything, you say start, and it stays stopped. No errors, now warnings. and the JobSchedulreORCL which says no associated devices.
    HAving manually started some of the services (no idea if you are supposed to do that, cant find any installation documentation which covers before/after running the installer), when I try and specify the host and target database credentials in em console, it says:
    Validation Error
    Please correct the following error:
    dbUserPassword - This field must be specified
    However, the DB password for SYS IS specified and correct - so I have no way to fix this.
    I cant find anyinformatin online where to look for log files, but there is nothing in sysman\log
    Now em console is saying "Conection refused" again, and the following process have killed themselves (as will I soon)
    OracleDBConsolercl Stoppped
    The others which I succeded in starting are still running. So TNSListener nor jobscheduler will start, and Consolerocl kills itself after a minute.
    Well, looks like I'm on my own on this one. Oracle will not intall on windows, and none seems to have noticed. Doing a day of googling reveals that all the log files which are supposed to live in sysman/log do not exist in this installation, so no help there.
    However, I did find an obscure log which says:
    The agentTZRegion value in C:\app\oracle\product\11.2.0\dbhome_1\wario_orcl/sysman/config/emd.properties is not in agreement with what agent thinks it should be.Please verify your environment to make sure that TZ setting has not changed since the last start of the agent.
    The TZ of the windows server is set to "UTC" at long time ago. There is nothing in the oralce windows installation guide to say "Do not use UTC, the most comon server time zone in europe". There is no mention of supported windows timezones.
    Now if Oracle doesnt support basic UTC, then we are all in trouble.
    There are hundreds of articles with this problem and how to solve it on Unix, but almost none for Windows. Do we have to solve Oracle installation bugs ourselves? Is there no support?
    Doing the below reveals that Oracle thinks that UTC is America/Rio_Branco. That HAS to be a bug.
    C:\app\oracle\product\11.2.0\dbhome_1\BIN>emctl config agent getTZ
    Oracle Enterprise Manager 11g Database Control Release 11.2.0.1.0
    Copyright (c) 1996, 2010 Oracle Corporation. All rights reserved.
    Unable to open file for logging. C:\app\oracle\product\11.2.0\dbhome_1/wario_orc
    l/sysman/log/emctl.log: Permission denied
    America/Rio_Branco
    So what next?
    The list of "supported" timezones in supportedtzs.list only lists UNIX timezones, and NO UTC!!!!!
    Googling this turns up nothing - noone on the planet seems to use UTC on their servers. I find this absolutely shocking.
    Windows server ONLY users UTC - it doesnt support GMT any more.
    So I have to now randomly try timezones in Windows which I dont want, which will be different from all the other servers in the Datacenter. It means all our reports will be out by 1 hour in summer ifI have to chose a timzeone which has daylight savings, compared with all the other databases which are UTC (not daylight savings).
    I would expect this from freeware maintained by one person in his garage.
    It seems that this Timezone issue emans Oracle will not run on windows.
    Tried a lot of things, including setting the timzeonse in windows to be "(UTC) Dublin, Edinburgh, Lisbon, London", which unfortuantely is not UTC (as it is affected by daylight savings).
    When you run
    "emctl config agent getTZ"
    you get:
    "Europe/London"
    The only oracle documentation I can find on this subject tells you to edit the emd.properties, and modify the agentTZRegion property, which doesnt exist.
    I tried the following command:
    "c:\app\oracle\product\11.2.0\dbhome_1\BIN>emctl resetTZ agent"
    Which tells you to execute:
    SQL> exec mgmt_target.set_agent_tzrgn('wario:3938','Europe/London')
    SQL> commit
    However, when I do this, I get:
    SQL> exec mgmt_target.set_agent_tzrgn('wario:3938','Europe/London')
    BEGIN mgmt_target.set_agent_tzrgn('wario:3938','Europe/London'); END;
    ERROR at line 1:
    ORA-20233: Invalid agent name wario:3938
    ORA-06512: at "SYSMAN.MGMT_TARGET", line 3811
    ORA-06512: at line 1
    Great. Obviosly, Im loggin in as SYS as no other users have been setup, and certainly I have not seen nor created nor set the password for "em repository user".

    I posted this in error under general, and got no responses. So now Im cutting and pasting it into installation, in a last ditched attemtp to find a way to get a clean installation of oralce on a clean installation of Windows Server 2008 R2 working.
    Problem:
    1) cannt connect to oracle outside of box. Get "TNS Connection timeout occured"
    2) em console "Sepecify Host and Target Database Credentials" always says "Connection refused: connect", even though the OS user/pass and DB user/pass are correct.
    What does work:
    1) I can "select * from dual" using "sqlplus / as sysdba" from the commandline on the box itself.
    2) Once, before I got em console half working, I could connect to the DB from outside the box with SYS as SYSDBA using toad. Now I cant.
    How I installed it:
    1) created a user called "oracle" and put them in the Administrators group.
    2) ran the downloaded installer for enterprise version, partition option chosen, AL32UTF8 char set, global db name: orcl, sid: orcl, "Assert all new security settings on" (No idea what this is) etc.
    3) at the end of the installer it came up with the following error:
    "Set the environment variable ORACLE_UNQNAME to the database unique name"
    3.5) opened up the incomming connections in the windows FW for 1158 and 1521 TCP from all.
    4) set ORACLE_UNQNAME as a system env var for oracle as "orcl"
    5) set ORACLE_HOME to c:\app\oracle\product\11.2.0 (or should this be c:\app\oracle\product\11.2.0\dbhome_1 ??)
    6) set ORACLE_SID to orcl
    7) set ORACLE_HOST to dilbert (the machine name)
    Rebooted.
    8) logged into em console on https:
    dilbert:1158 (works from inside or outside the box).
    9) Entered the oracle windows user userame & pass, and SYS and pass (with connect as SYSDBA). However, it always says "Connectoin refused: connect"
    Im not using a domain. computer name is correctly setup as "dilbert" in the OS.
    I cant think of anything to try, and dont know how to start debugging this problem.
    If I look at the running services, i see:
    OracleDBConsolorcl Stopped
    OracleJobSchedulerORCL Stopped
    OracleMTSRecoveryService Stopped
    OracleOraDb11g_home1CLRAgent stopped
    OracleORADb11g_home1TNSListener Stopped
    OracleServiceORCL Running
    OrclVssWriterORCL Stopped
    nd if i try and start those services as oracle (who is in the Administrators group) it says "The operation could not be completed. Access is denied". If I run task manager as Administrator, I can start all of them except for the TNSListener which doesnt do anything, you say start, and it stays stopped. No errors, now warnings. and the JobSchedulreORCL which says no associated devices.
    HAving manually started some of the services (no idea if you are supposed to do that, cant find any installation documentation which covers before/after running the installer), when I try and specify the host and target database credentials in em console, it says:
    Validation Error
    Please correct the following error:
    dbUserPassword - This field must be specified
    However, the DB password for SYS IS specified and correct - so I have no way to fix this.
    I cant find anyinformatin online where to look for log files, but there is nothing in sysman\log
    Now em console is saying "Conection refused" again, and the following process have killed themselves (as will I soon)
    OracleDBConsolercl Stoppped
    The others which I succeded in starting are still running. So TNSListener nor jobscheduler will start, and Consolerocl kills itself after a minute.
    Well, looks like I'm on my own on this one. Oracle will not intall on windows, and none seems to have noticed. Doing a day of googling reveals that all the log files which are supposed to live in sysman/log do not exist in this installation, so no help there.
    However, I did find an obscure log which says:
    The agentTZRegion value in C:\app\oracle\product\11.2.0\dbhome_1\wario_orcl/sysman/config/emd.properties is not in agreement with what agent thinks it should be.Please verify your environment to make sure that TZ setting has not changed since the last start of the agent.
    The TZ of the windows server is set to "UTC" at long time ago. There is nothing in the oralce windows installation guide to say "Do not use UTC, the most comon server time zone in europe". There is no mention of supported windows timezones.
    Now if Oracle doesnt support basic UTC, then we are all in trouble.
    There are hundreds of articles with this problem and how to solve it on Unix, but almost none for Windows. Do we have to solve Oracle installation bugs ourselves? Is there no support?
    Doing the below reveals that Oracle thinks that UTC is America/Rio_Branco. That HAS to be a bug.
    C:\app\oracle\product\11.2.0\dbhome_1\BIN>emctl config agent getTZ
    Oracle Enterprise Manager 11g Database Control Release 11.2.0.1.0
    Copyright (c) 1996, 2010 Oracle Corporation. All rights reserved.
    Unable to open file for logging. C:\app\oracle\product\11.2.0\dbhome_1/wario_orc
    l/sysman/log/emctl.log: Permission denied
    America/Rio_Branco
    So what next?
    The list of "supported" timezones in supportedtzs.list only lists UNIX timezones, and NO UTC!!!!!
    Googling this turns up nothing - noone on the planet seems to use UTC on their servers. I find this absolutely shocking.
    Windows server ONLY users UTC - it doesnt support GMT any more.
    So I have to now randomly try timezones in Windows which I dont want, which will be different from all the other servers in the Datacenter. It means all our reports will be out by 1 hour in summer ifI have to chose a timzeone which has daylight savings, compared with all the other databases which are UTC (not daylight savings).
    I would expect this from freeware maintained by one person in his garage.
    It seems that this Timezone issue emans Oracle will not run on windows.
    Tried a lot of things, including setting the timzeonse in windows to be "(UTC) Dublin, Edinburgh, Lisbon, London", which unfortuantely is not UTC (as it is affected by daylight savings).
    When you run
    "emctl config agent getTZ"
    you get:
    "Europe/London"
    The only oracle documentation I can find on this subject tells you to edit the emd.properties, and modify the agentTZRegion property, which doesnt exist.
    I tried the following command:
    "c:\app\oracle\product\11.2.0\dbhome_1\BIN>emctl resetTZ agent"
    Which tells you to execute:
    SQL> exec mgmt_target.set_agent_tzrgn('wario:3938','Europe/London')
    SQL> commit
    However, when I do this, I get:
    SQL> exec mgmt_target.set_agent_tzrgn('wario:3938','Europe/London')
    BEGIN mgmt_target.set_agent_tzrgn('wario:3938','Europe/London'); END;
    ERROR at line 1:
    ORA-20233: Invalid agent name wario:3938
    ORA-06512: at "SYSMAN.MGMT_TARGET", line 3811
    ORA-06512: at line 1
    Great. Obviosly, Im loggin in as SYS as no other users have been setup, and certainly I have not seen nor created nor set the password for "em repository user".

  • Lenovo Support - Laptop problems

    Good day,
    I was hoping someone could help me I phoned Lenovo support centre and I was disconnected,
    My laptop has an issue with Blue Screen ; while working my computer it just gives me a blue screen saying "Your PC has run into a problem and will restart.  My PC restarts and then  I carry on working.
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    Also I bought my laptop in about June of this year.  My warranty will be finishing off in November I spoke to a lady by the name of Mennatallah and she advised me she will be sending me an email with details where I must send my receipt to so that my warranty can be amended.  Could someone help me in full here or get someone to sort out my computer problem?  I am not phoning support again just so that I can get hung up on...
    Thank you very much,
    Moderator note; full name of Lenovo employee / associate edited Forum Rules

    hi Shearidan,
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    2. Follow this guide on how to run Driver Verifier
    3. Reboot the machine and observe the computer.
    If the BSOD re-occurs, perform a clean boot and observe the computer again.
    Let me know how it goes.
    Regards
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • Serial Number not accepted by Lenovo Support/Warranty Lookup

    Trying to e-mail support about my G505s but it will not accept my SN as valid despite the fact I bought it from a reputable retailer. Lenovo Solutions can't access my warranty information, either. Help?

    hi Wonk,
    Got your PM. It's odd that there's no info on your machines' serial number but the message Multiple devices found - Please enter Machine Type Information on the warranty lookup page may indicate that the serial number hasn't been registered on the system yet. This usually happens if the unit is brand new or refurbished (indicated by the letters RF on the machine type (eg. 59RF0637)).
    If you purchased the system in the UK, I recommend you fill up the form below to register the system and contact the lenovo support center and report the issue.
    Lenovo Services Registration Support
    Support phone list
    Regards
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • Windows 8.1 - Update consideration, resources, and known issues

     
    This community KB article is being consolidated to help Lenovo customers who are early adopters of the Windows 8.1 update.  This article will be frequently updated to include information on recommendation on issues that have been reported and are currently being addressed by Lenovo product teams.   It is recommended that a backup of all data be made prior to starting the Windows 8.1 update.
    Official Lenovo Windows 8 and 8.1 Support resources - list of officially supported systems, information on license keys, activation, upgrade / downgrade rights and more.  
    Update Drivers before upgrading to Windows 8.1. At this time Lenovo recommends that customers who are planning to install the Windows 8.1 update, first update to the latest version of device drivers and BIOS on the Lenovo support site and apply Windows updates.   Lenovo customers who are using ThinkPad, ThinkStation, ThinkCentre systems may elect to use the System Update to accomplish the Lenovo driver updates before updating to Windows 8.1.  System update 5.03 should be used.  If system update is downlevel, it should first update itself to version 5.03.  Windows 8.1 drivers are being packaged and made available for automated install through System Update; therefore initially a limited number of 8.1 updates may be reported through System update.   Updated drivers can still be installed manually by downloading from the support site.  Lenovo is currently working on the release and availability of Windows 8.1 drivers through system update.   
    Not finding 8.1 drivers for officially supported models on the Lenovo support site?  The driver list for some systems ( Helix for example) currently reflect a mix of drivers for Windows 8 and Windows 8.1.  The Windows 8 drivers should work and have been tested, and compatibility designations are being revised to clearly reflect compatibility with Windows 8.1.  This updating of descriptions is expected to complete in early November
    SOLVED -SecureBoot advisory message appears in lower right corner of the screen after updating to Windows 8.1.  This appears to occur if SecureBoot was not enabled when the update was installed.  This community article may help resolve the issue. Microsoft has released an official solution here
    Windows 8.1 update is not listed in the Microsoft Store.   There are certain prerequisites that must be installed before the Windows 8.1 update will be installed.   Be sure to run Windows update and install all updates.  Reboot according to instructions, then re-launch the Windows Store and select Microsoft Windows 8.1 update.  For additional information on updating from the Microsoft Windows 8.1 preview to Windows 8.1 click here.  If the Windows 8.1 update is still not available, please visit support.microsoft.com
    Windows 8.1 update fails with an error code. Try to refresh and ensure all Windows updates have been applied.  If a backup of all data has already been made, customers may elect to reset back to factory, perform all Windows updates, update Lenovo drivers, and then attempt the Windows 8.1 update again.  Please note: Reset back to factory will wipe out all data.
    SOLVED - Black Screen with flashing pointer after install on some hybrid graphics equipped  systems , S440/540, T430/530    W530 could potentially be affected.   This issue has been addressed and Windows 8.1 updates on these models conducted after 10/29/13 should proceed normally.  A Lenovo support tip for S series has been released to assist any previously affected customers. Another tip for T430/530 and W530 series is available,  too.

    I have a z580 Ideapad that came with Windows 8.0. Some materials on the Lenovo site indicate that this laptop should not be updated to Windows 8.1 due to provides with the video driver, other materials indicate that it is OK. Has the video driver issue been resolved? Are there other Windows 8.1 upgrade issues? Maybe I should avoid problems and just stay with WIndows 8.0.

  • Problem to come back from sleep mode in Lenovo Thinkpad T400 using Windows XP

    Problem to come back from sleep mode  in Lenovo Thinkpad T400 using Windows XP. Each time closing the T400 lid and try to make the laptop into a sleep mode for some time, it does not properly come out of sleep mode. Login screen is able to see when opening the lid for the first time, but it only seen for a while before then a black screen on T400 Thinkpad appears. Sometime the hard drive activity can be shown also. And then, to come back I had only one option to hard re-boot.
    I tried Fn+F4 and power button once to come back but no use.
    Please provide me some solution for this?
    Thanks in Advance.

    oh sorry and its been closed inbetween uses. When i open it the keyboard doesn't light up and it makes no sound.

  • T500 Problems and experiences with Lenovo's technical support / EZServ

    After some issues and numerous calls to Lenovo's Technical Support, I just thought I would share my experiences here.
    First off, I currently own a ThinkPad T500, which was designed to be a replacement for my older ASUS laptop.
    While the ASUS laptop is still running okay, I have had a hard time trying to get the company to properly warranty the laptop. (they would make falsified claims that nothing is wrong with the laptop, so that they would not have to replace any parts - and when they do replace parts, they would simply create another problem and totally ignore the described problem.) The experiences were so stressful and disgusting such that I am sick of arguing with the company any further. My decision on the ThinkPad was based on that IBM/Lenovo is designed to serve business class customers and theoretically should have "business-class support". For this very reason, I have added the best warranty service they was offered to me at the time (3yr onsite + accidental). I am just guessing at that time I just wanted to get away from small companies and go to a company that would back their customers' laptops.
    As soon as I got my hands on a T500, however, I have noticed that something is wrong with the card reader. Apparently the reader on the machine would not read SDHC cards (it does read SD cards, however.) This is a problem because I only use SDHC cards and the machine was not able to read any of them. As the card reader controller is manufactured by the same manufacturer (Ricoh) and my older ASUS laptop was able to read SDHC cards, I thought something odd was going on with my machine. This was also based on the evidence that other T500 owners were able to read SDHC just fine.
    In addition to the card reader, I was also having troubles in which the machine would freeze whenever Nero Burning ROM (a CD/DVD authoring software) is used.
    My first support call to Lenovo was not that pleasant, given that I was placed on hold for 20 minutes when the rep was looking up specs for SHDC compatibility. The rep also said that they would not troubleshoot 3rd party software and would not help me on the issue. I was also told that I should also call back during "regular business hours (apparently until 5pm EST, or 2pm PST (my time)" (despite that the technical support hotline is open 24/7) so that a supervisor can handle my case. This makes it very difficult for me to get to someone with any authority as I am usually busy throughout the day until late afternoons (~4pm PST -> 7pm EST).
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    Five months later, after having to use a broadband WWAN card for my work, I also started to notice there is something wrong with the broadband WWAN card. The card used is the Ericsson F3507g card (or the AT&T broadband WWAN option). Not only would the connection be very flaky, it would also drop connections fairly frequently. It seems that a SIM card pull to another card would result in a perfect connection and ever since I have been using an addon card instead to use the Internet. When I confronted Lemovo with the problem, the experience was worse than the first one. I have made at least six service calls to Lenovo and everytime the reps will waste my time with basic troubleshooting which I told them repeatedly that I have already done (I have even reinstalled the OS but it seems that it does not matter to the reps). Here are some things that are repeated over and over:
    1) Can you uninstall the Power Manager Driver and the Wireless WAN drivers and reinstall them?
    2) Can you go on to our website and download the WWAN drivers (document ID: MIGR-70000 - I even remembered this number since it was repeated so many times) - and the Power Manager Driver and reinstall it?
    3) Can you go to Device Manager (the rep would go step by step to it even though I told him I already know how to get there), and see if there are any "bangs" (exclamation marks) on any of the devices?
    4) Since you were able to connect to the AT&T network, then from the hardware standpoint there is nothing wrong with your card. This indicates there is a software configuration or a driver problem. (I have been trying to acquire the latest drivers but what I have was already the latest)
    5) Since your card could connect to the network, you should contact your provider for help. (AT&T blames it on the card)
    6) I'm sorry but there is nothing I can do to help you. You should contact your provider about the card (despite that I acquired the card from Lenovo and not from them)
    7) Are you sure that your card is activated properly? It doesn't show in our systems that the card has been activated properly. You will need to call both AT&T and the Lenovo activation hotline (whatever this is) to have your card work properly. (I have never heard of this before)
    Despite telling these reps I have an addon card that works perfectly and that I have done all the basic troubleshooting already, none of them are really willing to give me a replacement card. They would either request that I send my computer back to the depot (which I do not want to do since I use this laptop everyday and that's why I have onsite warranty), fail to help me, or transfer me to someone else that makes me do all the troubleshooting all over again. (Every call I made to Lenovo can be said to be composed of at least 20 minutes of basic troubleshootings with the end result of not being able to help)
    After having the case escalated to a team leader, I was told that someone would give me a call within a few hours since their team leader is with another customer. Result? No callbacks. Not within a day, nor two.
    Called Lenovo again, they apologized, but samething happened - supervisor on the line - promised another callback by a supervisor - but nothing, nada!
    Called Lenovo a third time - was again told the same thing, but I am not falling for that anymore - the rep finally agreed to give me a replacement, as well as as to send out a technician that would fix the LCD cover that is starting to get loose on one side.
    At that time, I was so frustrated and this reminds me of the pain I have went through with my old ASUS laptop and their grumpy customer service. It just seems to me that it has to be that difficult to have anything resolved or fixed. (What is especially frustrating is that the basic reps do not have any authority to make any decisions, 90% of the time I will need to be transferred to a supervisor of some sort before my case can be handled successfully - which is hard at times given that I only have until 2pm PST to call them)
    Received replacement, but did not fix issue. I have noticed that the GPS (which was part of the WWAN card) also has problems getting adequate signals for a 3D Fix. I have once again called Lenovo, this time raising the concerns with the GPS and seeking for help. Along with the basic troubleshooting, here is what Lenovo has to say about the GPS issue which frustrates me even more:
    1) uh, G..P..S? what GPS? (most reps I call say this, shows me that they either don't know what a GPS is or know that there is a dedicated GPS builtin on the Ericsson module. Perhaps they don't even know that ThinkVantage GPS existed)
    2) You will need to have active service in order to use GPS (I do have active service, but nevertheless that statement is false since a 3D fix can be successfully acquired with a dummy card - I guess the rep has no idea what he/she was talking about)
    3) That's a software issue - you need to call AT&T and tell them about the problem (Again, I guess the rep has no idea that the GPS is not linked to AT&T's networks - there is a dedicated GPS on the card that allows the ThinkVantage GPS tool to acquire proper GPS signals) (Also, why would AT&T troubleshoot a tool that Lenovo made called ThinkVantage GPS? - I don't get it)
    4) You need to uninstall, and then reinstall the Power Manager driver and also the latest WWAN drivers. (I did that, did not work - I have told them I even reinstalled the OS from scratch)
    5) You need to go uninstall, and then reinstall the Wireless LAN drivers (although I am talking about wireless WAN, not LAN)
    6) There are two wireless adapters in your laptop? Are you sure about this?
    7) LAN, or WAN? What are you referring to? (I guess some reps are not aware what WWAN means)
    After dealing with the numerous reps that have no idea what I was talking about, I have decided that I would just take the machine into depot, which would give me a chance to explain the other issues I have with the machine as well.
    Here are some of the issues I am having with my T500 right now (please comment if you have the same issues or perhaps have a possible solution/workaround for it)
    1. The left side of the LCD cover has a pressure point, which causes the cover to dislodge from the rest of the panel slightly when pressure is applied from the back side of the cover. (Could be caused by closing the lid, for example) - IBM technician applied some adhesive to the inside, which helped it from dislodging, although the left side is still a little filmsy compared to the right.
    2. This error randomly pops up at infrequent intervals: "Display driver igfx stopped responding and has successfully recovered."
    The latest GFX driver is installed and all updates have been installed. OS has been reinstalled but problems still occurs infrequently.
    3. This error also pops up at infrequent intervals: "Active protection is not functioning as system detected the abnormal sensor status. To diagnose the sensor device, run PC DOCTOR DOS - HDD Active Protection Test and if it still shows, contact Help and Service for repair." The only problem is, my laptop only came installed with PC Doctor 5 for Windows and when I run it"
    I ran a sensor check in DOS using the diagnostic CD and the sensor checked out okay. This error seems to happen mostly after I changed a setting in the Active Protection System software. (ex. changing the suspend time, etc)
    4. By default, the internal microphone does not work. In order for the internal microphone to work, the Advanced multi-stream mode must be enabled in the SmartAudio control panel. If both redirection options are enabled, the internal microphones and the speakers would then work normally. However, the hotkey controls on the ThinkPad would not control the right device when headphones are plugged in (since headphones are classified as its own device when the Advanced stream mode is enabled) - Mute and volume controls thus only controls the internal speakers' volume, and have no control whatsoever when headphones are plugged in.
    5. The brightness on the T500 is rather dim. I am not sure if that's how the monitor is, but I can hardly see anything unless the display brightness is close to the max setting. I have the 1680x1050 matte screen.
    6. The WWAN card does not make a stable connection to the network and ThinkVantage GPS does not acquire a 3D Fix even when under direct sky for >20 minutes. What is interesting though is that if I turn off the monitor screen (Fn+F3) or close to lid, the WWAN connection will be very stable and GPS will function normally (acquire fix usually within 2-3 minutes). If the monitor/screen is turned back on after a GPS Fix is acquied, the signals will quickly deteriorate and the updates will either become delayed/inaccurate or a fix will be lost. The brighter the screen, the harder it is to get a fix or a stable connection. (At the max setting it is almost impossible to get a fix while at the lowest brightness a very weak fix can be acquired - this is the case even many sattelites have been detected) Perhaps something with power consumption? Or the LCD drawing too much power?
    7. Although it does not happen very frequently, pressing Fn+F3 to turn off the display might cause the LCD to flicker on and off non-stop.
    8. This used to happen more with the older version of the Lenovo Fingerprint Software - but sometimes the software tends to get stuck at the welcome screen after returning from sleep/suspend/standby mode. The screen will remain at Please Wait forever and a hard restart will be required to get back into Windows.
    9. At frequent intervals the sound from the internal speakers would stop working and only the headphones would work. The sound might, however, come back if I leave the headphones plugged in long enough and unplug them. Restarting the Windows Audio service will temporarily restore audio but the same issue tends to happen again soon after that. Driver issue? (I am not sure if it's relevant, but I tend to put my computer to sleep instead of shutting it down)
    I have explained all of these issues on a piece of paper that I have included in my shipment to Flextronics. I have also included in big letters to make sure that they do not send the laptop to the address where they originally sent the "box" to. This is because I am only at that address a few days during the year and I don't plan to be there most days during the year.
    On the first day, it seemed that the status changed from "Machine being repaired" to "Hold for customer information".
    Apparently I missed a call from a number with an area code of 901 (which is Memphis, TN - I assume this is Lenovo's support center, since this is where the package was sent to). No messages were left on the voicemail. Called the number back, but was however told that I dialed the wrong number and no one has ever called me on this number (the lady on the phone was quite rude too) I then called the 800 EZServ number instead, turns out that they wanted one of my passwords which I gave them.
    The evening after I saw that the machine was successfully repaired and that it is being shipped back to me. However, no tracking number was provided. (There still isn't a tracking number on the EZServ status page)
    Hoping that my machine was repaired in good condition, I took a day off so I would be able to wait for UPS to deliver my laptop.
    Such that I have something to work with, I called the EZServ # and see if they had a tracking number for my shipment. At the same time, I asked what components were replaced and/or what components were installed to the system. To my surprise, they reimaged the whole system and I was not even informed about this at all! (I do understand I checked the Yes box in the problem description page, but I felt that it was important that the repair center let their customers know before their data will be destroyed - luckily I imaged my laptop right before I shipped it out so I have a copy of my data) In addition, it also seemed that they did not read any of the pages I enclosed in the shipment since nothing about the WWAN card was ever mentioned, despite special emphasis placed on this when I called Lenovo to have my computer sent back. It seemed that the rep only recorded one of the problems I listed above, which was unsatisfactory.
    The repair process was disappointing, as I have included in my problem description that I have previously tried reinstalling the whole OS from scratch and the problems did not go away. Reimaging the system will also probably have no effect on the problems I have described in the problem description.
    What is more surprising to me though was that they totally skipped the notation I put on to have the notebook shipped to an alternate address relative to the box address. To make this impossible to miss, I miss drew a big * and circled it many times so that anyone would see it if they were reading the sheet. I found out shortly after checking on the UPS website that the city the package was being shipped to was that of the wrong address, and not the city of that of the alternate address. I was horrified after knowing that the package would not arrive today but yet I still took a day off work. (How disappointing?!)
    Again and again, I called EZServ to see if I can have the package intercepted so it can be delivered to the right address. An intercept was placed on the package, although I received a call 30 minutes later from UPS saying that the intercept failed since the package has already been delivered. UPS also told me there is no way the people living there can simply return it and continue on with the intercept. Not happy with what I am hearing, I called EZServ and see if they can set up a pickup request to have the package delivered to my address. The first rep hanged up on me shortly she answered. The second rep called UPS, placed me on hold for more than 20 minutes, then hanged up on me. The third rep called UPS, and told me that they have esculated the case and that "UPS will handle everything", whatever that means. (she refused to disclose any more details). She told me that I would be receiving a call from her shortly on the details on the upcomings and promised that I would be receiving my laptop back. As with Lenovo, I didn't receive any callbacks. I called EZServ once more, and all they would say is tell me to wait. Sick and tired of waiting and calling and not getting anywhere, I drove 100 miles to where they shipped my laptop and picked it up there. I just don't know whether to trust the EZServ people anymore....
    As far as the laptop goes, I didn't have time to open the box or to test it yet. But I will let you all know once I have taken a look at the results.
    While the past experiences have been painful, I haven't lost all hope in Lenovo yet - although I really think that the customer service can really improve on certain levels.
    Please give me advices on what to do next!
    Thanks for reading this!
    Message Edited by swg0101 on 04-04-2009 11:02 AM

    Swg0101
    Thanks for sharing your details - it seems like we should focus on recovery of your system at this point.
    I've sent you a PM - I'll look for your private message response with your contact information and case details so we can look into this and get you some help.
    Best regards,
    Mark
    ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
    Mark Hopkins
    Program Manager, Lenovo Social Media (Services)
    twitter @lenovoforums
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

  • Windows 10 support for Thinkpad L420?

    Hi everybody, I use a Lenovo Thinkpad L420 with the following configuration:Intel Core i3 2310M (Sandy Bridge)4 GB DDR3500 GB HDD Will this device and its drivers get support for Windows 10? I found a list on Lenovo website which lists supported systems for Windows 10 Upgrade... https://support.lenovo.com/us/en/documents/ht103535 For my device important is... The following configurations are NOT supported:
    • Intel 2nd generation Intel® Core™ processors (Sandy Bridge) Is this the final state or is Lenovo working for Windows 10 drivers for older devices? Thanks in advance,backi03

    Its not Lenovos duty to do so, its Intels. And they won´t release Windows 10 drivers for the Tx20 series, so Lenovo won´t either. You can still install Windows 10 though. Works perfect on the T420 we have here.

  • WIn7 offline folder problem and Lenovo support there ???

    Hello,
    on my T61 i do have WIN7 from Lenovo. This is working fine, I just have trouble with the offline folders.
    With or without docking station I do have only 30MB datatransfer rate even it is a Gigabit LAN. Even this is slow it is fine for me.
    But when using offline foders I do often get the Messager "Synchronisierung ausstehend" (means "waiting for syncronization").
    In the offline folder configuration there is the selections "with slow connections work automatically offline", but this is greyed out. I changed it once via gpedit.msc, and it seemed to improve the situation, but now it is the same again. 
    Additionally the netowork drives are not re-connected once they are disconnected. So putting the Notebook out from the docking station and back again means that the folders are only available offline, even the network is reconnected.
    Other than a re-boot I have found no solution to re-connect again!
    Does anybody have an idea what I can change there ?
    I wanted to ask Lenovo about this. As the win7 is an OEM version from Lenovo Microsoft is not giving any support but says that the PC manufacturer where I got the OS is responsible for any support there.
    But the normal Support does not know anything about software issues and whether Lenovo does have any support there ..
    Does anybody know if I have a chance to ask this question fo anybody from Lenovo ?
    Thanks and regards
    Hermann
    Solved!
    Go to Solution.

    Can you browse the internet etc through the network?
    I suspect it is not Thinkpad related. Check this post:
    http://social.answers.microsoft.com/Forums/en-US/w7files/thread/89442ed7-aeb2-455f-bb42-60f5cf065724

  • New thinkpad hardware problem?

    Hi,
    My gf bought a thinkpad about 4 days ago, which came with windows 7 home. I promptly put windows 7 ultimate on it and installed all the drivers from lenovo support center. 
    Then just today, upon turning it on, the bios screen is flipped in the horrizontal plane (like if you look in the mirror) and extremely blurry. Windows is the same, everything flipped and blurry, making the writing unreadable. The mouse movements are also flipped.
    So then i endure like 1 hour of being screamed at!!! because i **bleep**ed up her laptop! Yep, installing windows on it must be the culprit right?
    Or is it more likely a hardware problem, since windows has nothing to do with the bios screen also being messed up...

    Hi StoutBeer and welcome to the forum!
    Please tell us which ThinkPad it is, specifically it's 7 character product number (looks like 2668-KHU), it can be found on the back sticker.
    Maliha (I don't work for lenovo)
    ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
    IdeaPad: U350
    Apple:- Macbook Air [Snow Leopard]
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  • Yoga 13 - Lot's of problems and no answers from Lenovo

    Hi everyone
    Just wanted to post my experiences with the Yoga 13 issues and explain the problems and what Lenovo is doing (or mostly not doing) in relation to these. I have been dealing with this for 9 weeks now already, for the first 7 weeks I remained quite calm with them about it. After that I’m afraid the situation has had to be escalated considerably. I won’t go into the full details of everything that has happened as it would take all day. Suffice to say that Lenovo have been terrible to deal with, lied continually and ignore anything they don’t want to do (much like on this forum).
    I appreciate that not everyone seems to be having all of these issues. But each of them is widely reported on Lenovo’s forums here. Lenovo accept it conversations with me that these are all valid issues with the Yoga and justify it by saying that Ideapad laptops are not as good quality as Thinkpads.
    Also worth stating is that my work is in an advisory role for a company that is a large Lenovo customer. This should never have been a consideration as the Yoga was a personal purchase. Unfortunately Lenovo chose to involve their sales people and teams who I deal with for work related issues. This only really meant that internal communication at Lenovo between departments was even worse than usual and it meant different departments offered different things and gave different explanations. I wanted to be treated as any other customer would be who had purchased a Yoga 13.
    Wifi card, range and signal strength are terrible. It also drops connections and sometimes won’t wake from sleep. During general usage the low quality, cheap realtek wifi card proves to be very poor. It is connected via an internal USB hub which goes someway to explain why it has sleep issues. For some reason Lenovo decided to design this computer with the antennas beneath the keyboard under a layer of metal shielding. This already provides a terrible level of signal. Couple this with the two additional layers of metal on the top and bottom of the machine and turning it into tablet mode seriously reduces the wifi strength even further. This is a flawed design decision and I consider it a fault, especially considering the pricing of this computer. Due to the wireless issues the computer drops connections often and many times won’t reconnect. I set up the yoga after it’s replacement wifi card next to a Thinkpad, Macbook Pro and Sony Vaio, all of the other computers connected at more than twice the speed that the Yoga is able to even at only 6ft from the wifi access point. If Lenovo wish to charge so much for a laptop and advertise it as having ‘n speed’ wifi then it should be comparable to other similarly priced laptops. While not a fault, I also find the inclusion of only a single band 2.4ghz wifi card to be quite unacceptable considering the price of the computer, no other competing products choose to go for such low quality components in their premium priced products, it is simply not fit for purpose. Lenovo accepted the wifi as a major issue with the U310 and U410 models but of course making any kind of statement of a known problem will be costly for them, so they choose to ignore customers as it is less expensive to deal with.
    I find it interesting that some users report their wifi as being perfect. I would ask anyone who claims this to connect it along with another laptop to the same network and move more than 15 ft from the router and try to copy some files across the network. Compare the two and see the difference. If you already have less than a 20Mbps internet connection and don’t use your wireless network for anything other than internet access quite close to the router then you’ll probably not have the same problem as much.
    Solution: There is none. Lenovo will replace the wifi card for another one under the warranty but it won’t fix the problem and the flawed design. For a proper solution to this problem then read at the bottom of this post regarding replacement/refund options that Lenovo are offering in this situation. Fiddling with wifi settings and routers is not a solution when every other computer (including Lenovo ones) works perfectly on that network.
    The touchscreen cuts out and requires a reset to start working again. During operation the touchscreen simply stops responding. A full reset is required to make it work again. The fact that a reset fixes it instantly shows to me that this isn’t a hardware fault. It is a further example of Lenovo’s flawed design and also perhaps a software issue. The touchscreen is also attached to the internal USB hub, whether this is related to the wifi problem above I am unsure. This is completely unacceptable on a touch based device and is not fit for purpose. 
    Solution: There is none. Lenovo will replace the touchscreen under the warranty but it won’t fix the problem and the flawed design. For a proper solution to this problem then read at the bottom of this post regarding replacement/refund options that Lenovo are offering in this situation.
    The autorotate stops responding. Again as a tablet device the autorotate is an important feature. Since coming back from repair with Lenovo it has started occasionally not responding. I was told to flip the machine over, open and close and press the ‘autorotate on/off’ button a few times as a solution. This is not an acceptable solution on an expensive machine and is not fit for purpose on a tablet based machine.
    Solution: Lenovo recommend pressing the button a few times and opening and closing the lid. Restarting also might help. This is not a solution.
    The keyboard is extremely low quality, bounces and is uncomfortable to use over an extended period. Lenovo have always been well known for producing great quality keyboards. However the cheap one they decided to put on the Yoga is really not fit for purpose. It is a simple panel keyboard that is secured in place using double sided sticky tape. Seriously, a taped down keyboard on a premium priced computer! It started to come up in one corner and pivots around several of the keys in the upper right corner. I added more double sided sticky tape under it to better secure it (as recommended on Lenovo’s customer support forums), this worked for a short while to hold it down better. The keyboard was replaced by lenovo as part of the repairs. It is still bouncy though, low quality and uncomfortable to type on for extended periods.
    Solution: Lenovo will replace the keyboard under warranty. But the new one is still stuck down with double sided sticky tape.
    The touchpad sticks and occasionally stops working. As the touchpad is the same as others used in competing products I can only assume this is a driver related issue. However, as the Yoga has been released for 6 months now it should have been addressed with a driver update by now. Lenovo don’t seem to care about this. They will replace it under warranty, but it won’t fix anything.
    Solution: Lenovo will replace the touchpad under warranty. The new one will still be the same.
    The paint peels off the corners of the device’s metal top and bottom. Due to the soft touch paint finish applied to the metal top and bottom of the machine then it rubs of in high usage areas such as the hinge and the corners. The aesthetics of a premium priced computer are actually important and it should not happen. This appears to be a flaw in the design of the machine again and makes it unfit for purpose.
    Solution: Lenovo will try to tell you that it is not covered by the warranty and that you did it yourself. After a lot of pushing they will replace both the top and bottom panels under the warranty.
    Lenovo, particularly their service centre team, are very unresponsive to questions about these issues. They will claim on first ask that they have no knowledge of any of these issues. Then they will try to blame the user and how they use the machine. After further pushing they actually will start to do something.
    Options available to customers. These have all been offered to me by Lenovo over the last few weeks. 
    Repair: Lenovo will take in your machine for repair and replace every single component (as they did with mine). They refuse to replace the machine initially as the terms of the warranty state ‘repair’. This will not fix the issues as it is due to flawed design and cheap internal components. I have had mine taken in now 4 times, of which they kept it for a week twice now.
    Sell it privately with free product compensation: This was a very strange offer and one I felt a little uncomfortable about. Lenovo offered that if I chose to sell the machine privately (as they have so many problems) then they would give me a free Thinkpad Tablet 2 as compensation for the loss of value. I thought about this but turned them down, it seemed a little too dodgy to me.
    Replacement with another Yoga: Lenovo offered me a replacement Yoga machine. They claimed a couple of weeks ago that a new model was arriving with a revised wifi design and CPU. Unfortunately when these arrived in stock (these are the ones reported a few posts back) they found they still have the same Realtek wifi card and flawed antenna design. So they quickly told me they didn’t want to do this anymore and offered new options. I would have been happy with the option if they had fixed the issues in the new one.
    Replacement with a Lenovo X1 Carbon Touch at no extra cost: I have been offered a replacement for my Yoga with an X1 Carbon Touch. It is the only other machine in Lenovo’s product lineup that has an equivalent specs list. I said that this was a perfectly acceptable solution but they have since pushed me into the final option, refund.
    Refund: Lenovo have offered me a full refund for the machine even though it was bought from a retail shop. In Hong Kong we are not lucky enough to have 30 day returns and things like that so shops don’t want to be involved after 7 days. Lenovo have said that they will issue a full refund to me. This was the option they chose in the end of the three acceptable ones. However they are now kicking their heels on it and have told me it will be another 3 weeks before they can think about doing it.
    Although reading these may seem like Lenovo have attempted to do their best. Unfortunately that couldn’t be further from the truth. This has taken nearly 10 weeks of my time so far. Lenovo have attempted at every step of the way to tell me it is not covered by warranty or that the issue does not exist (or is my own fault). I have had to create videos showing the problems, document and take photos of everything. They have hardly ever initiated a conversation about this and I have had to make every single call. It reached the point where I had to threaten legal action before they finally offered some proper solutions. 
    My recommendation for anyone thinking of buying a Yoga 13 is to think again. Although some people seem happy with theirs, I can’t see that any of the machines can really be perfect with so many flaws. The price is the same as other premium machines from Apple, Sony, Asus and Samsung. Buy one of these and you will be much happier.
    For those that already bought one and has problems then it is a little bleak without some arguing. Lenovo are ignoring the problems posted here on the forums and trying to tell customers that ‘no one else is having that problem’. It took a lot of online attention before they accepted the flawed design with the U310 and U410 models. My hope is that they do take notice of their customers in this case but I am very doubtful that they will as it would cost them money (they are after all a business so money comes first over customers). If anyone would like to follow up with Lenovo and would like to reference my case when seeking the resolution options then I will post my customer service reference numbers when I get back to the office on Monday. I am based in Hong Kong but Lenovo warranties on the Yoga are international so I feel options should be the same for all customers.
    Maybe my expectations are too high, I just expected a computer that costs more than $1000 to work properly out of the box.
    Moderator edit:  Material which breaches forum rules deleted 

    As  I don't want to install additional software to measure temparetures I can't tell you about my exact core temperatures. However, I can tell you that my fans go off again when load decreases for some time.

  • Comments on Thinkpad L420 and Windows 8.1

    Hi
    I installed Windows 8.1 build 9600 on a Thinkpad L420 to try it out.
    Here are some of my comments.
    1) ThinkVantage System Update does not install normally, you need to run the silent mode to install it.
    Once it is installed it will install some of the drivers and Lenovo software on it.
    You need to run it like this "SystemUpdate502-06-26-2013.exe /a /s /v"/qn"
    Check this link: http://forums.lenovo.com/t5/Windows-8/Windows-8-1-Lenovo-system-update/td-p/1233289
    Check the Thinkvantage software for Windows 8 here: http://support.lenovo.com/en_US/detail.page?LegacyDocID=migr-61432
    2) For the intel drivers it is also good that you run the Intel autodetect tool on their website.
    http://www.intel.com/p/en_US/support/detect
    The newer intel video driver and Wifi are working fine on Windows 8.1
    3) Bluetooth was not working. I went the the Broadcom site and downloaded the driver from their site. After installing it started working.  (SetupBtwDownloadSE.exe)
    Issues:
    1) I can not make the "Fingerprint software". The figerprint device got recognized by Windows 8.1 like "Touchstrip Finger Print Sensor" by "AuthenTec" on Widows Device Manager.
    But when I try to run Lenovo's Fingerprint software installer it tells me that Windows is missing the "Windows biometric framework".
    Any tip on how to make it work will be welcome.
    Regards.
    Martin
    Martín Itúrbide
    OS2World.com NewsMaster
    - Lenovo. Please unlock the Thinkpad Tablet bootloader
    - Thinkpad Tablet 1838-22U
    - Thinkpad L420 - 7853-3WS
    - Thinkpad R51 - 1830-PS0
    - ScrollPoint Pro Mouse
    Solved!
    Go to Solution.

    We know about the issue with ThinkVantage Fingerprint Software and will have new software ready by the time Windows 8.1 is formally available.
    But, Windows 8.1 has fingerprint software built-in so you can enroll your finger in the User Settings screen.
    The only benefit to ThinkVantage Fingerprint Software, is the preboot support for T/W/X systems.  Your L420 doesn't support fingerprint at preboot, therefore you don't need ThinkVantage Fingerprint Software for L420 on Win8.1 - there is no purpose for it.
    So just install the Fingerprint driver from Windows Update (I think you already did this) and use the native Win8.1 fingerprint enrollment tool in the User Settings screen.

  • Thinkpad w520 technical problems and warranty problems

    I have a huge problem with my Lenovo ThinkPad W520 (Machine#4270CTO, SN * 11/07) purchased on US website in August 2011. Here is the story below:
    In late December 2011 my laptop hardrive stopped working and as I am in Georgia(Caucasus) I went to the Lenovo Authorised Warranty Service Provider (not naming the company). They made the harddrive replacement very quickly and i was happy back then.
    By start of January 2012 another problem came - my keyboard stopped completely working and as before I went to the service provider again and the faulty part was also changed in 2 weeks time.
    By the end of January several problems occurred all together: 
    1. The speakers stopped working completely they just give an itching sound.
    2. The track pad 2 buttons are completely unresponsive (not working) and the same 2 buttons on the keyboard - when I turn the trackpad off completely the keyboard buttons work.
    3. 2 days ago computer completely went off and it is not starting at all. Power button lights on (green) than a flash turns on and immediately off and nothing happens besides the power button light .
    I contacted Authorized Warranty Service Provider again some days ago but unfortunately they give me the following answer: They have a limit for service from Lenovo 1 times per computer which means they can order only 1 part replacement a month and as last keyboard replacement they made was on 12th of February 2012 I have to wait.
    I'm really confused of the Lenovo quality and service ATM paid over 2,000 USD in a machine that had no sound and track pad for the last 2-3 weeks and now the computer is completely off and I can not even use it.
    I used to be a Lenovo/IBM customer for quite a long time not only for my personal use but also for business and I never had problem with Lenovo products before or support. 'm Honestly tired of this computer and situation in general and instead of changing every item(Listed above) and wait 3 months till my Laptop is fully working is just nonsense and also to be an owner of a high priced brick with almost all parts changed under a guarantee is also not pleasant . I'm sort of stuck on what to do and I ask some solution for me is there any way to change the computer to new/refurbished or get my money back? 
     Moderator edit by bananaman: Masked serial number to prevent misuse.

    I have had similar problems, and would recommend the following:
    You probably wont get a resolution from the forums, only sympathy (which can help!).
    Keep calling anyone you can find to do with Lenovo warranty about the issue utill you get a decent response. I was calling every day for 2 months.  The process was so painful, I now live with the non-critical problems rather than deal with them.
    Next time consider Dell.  Their 3ry warranties have been outstanding - shipping parts to me anywhere in Eurpe within 48 hours, or collecting from my office and returning fixed 2 hours later, even in Gibraltar.

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