Thinkpad w520 technical problems and warranty problems

I have a huge problem with my Lenovo ThinkPad W520 (Machine#4270CTO, SN * 11/07) purchased on US website in August 2011. Here is the story below:
In late December 2011 my laptop hardrive stopped working and as I am in Georgia(Caucasus) I went to the Lenovo Authorised Warranty Service Provider (not naming the company). They made the harddrive replacement very quickly and i was happy back then.
By start of January 2012 another problem came - my keyboard stopped completely working and as before I went to the service provider again and the faulty part was also changed in 2 weeks time.
By the end of January several problems occurred all together:
1. The speakers stopped working completely they just give an itching sound.
2. The track pad 2 buttons are completely unresponsive (not working) and the same 2 buttons on the keyboard - when I turn the trackpad off completely the keyboard buttons work.
3. 2 days ago computer completely went off and it is not starting at all. Power button lights on (green) than a flash turns on and immediately off and nothing happens besides the power button light .
I contacted Authorized Warranty Service Provider again some days ago but unfortunately they give me the following answer: They have a limit for service from Lenovo 1 times per computer which means they can order only 1 part replacement a month and as last keyboard replacement they made was on 12th of February 2012 I have to wait.
I'm really confused of the Lenovo quality and service ATM paid over 2,000 USD in a machine that had no sound and track pad for the last 2-3 weeks and now the computer is completely off and I can not even use it.
I used to be a Lenovo/IBM customer for quite a long time not only for my personal use but also for business and I never had problem with Lenovo products before or support. 'm Honestly tired of this computer and situation in general and instead of changing every item(Listed above) and wait 3 months till my Laptop is fully working is just nonsense and also to be an owner of a high priced brick with almost all parts changed under a guarantee is also not pleasant . I'm sort of stuck on what to do and I ask some solution for me is there any way to change the computer to new/refurbished or get my money back?
Moderator edit by bananaman: Masked serial number to prevent misuse.

I have had similar problems, and would recommend the following:
You probably wont get a resolution from the forums, only sympathy (which can help!).
Keep calling anyone you can find to do with Lenovo warranty about the issue utill you get a decent response. I was calling every day for 2 months. The process was so painful, I now live with the non-critical problems rather than deal with them.
Next time consider Dell. Their 3ry warranties have been outstanding - shipping parts to me anywhere in Eurpe within 48 hours, or collecting from my office and returning fixed 2 hours later, even in Gibraltar.

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Problems with the technical assistance and Warranty in BRAZIL

My English is not the best, but I will do my best.
I've bought an Iphone 4 from a telephony company called TIM here in Brazil, and after 15 days the device was not working anymore. I sent it to the technical assistance 32 days ago, and they said yesterday that they don't have any iphone to give me, and they can't give my money back. So I spent R$2.000,00 (that is a lot of money here in Brazil), now I don't have my Iphone, and I can't buy another one because I can't have my money back. I am an iOS developper, and I really need my iphone to work.
The name of the technical assistance here is *Allied Advanced Technologies ltda*, they don't respect the clients and they are making a bad image of Apple here in Brazil. Change it please!
Please contact me to have the service order number of my device on Allied.

You are addressing a User to User Forum here , not Apple Staff .They do not respond to postings here
try http://apple.com/feedback

New Phone due to technical problem. Syncing and AppleCare...

I just recently covered my iPhone with AppleCare. Today, I had to get a new device from the Apple Store because of a technical problem with my phone. I want the SAME AppleCare for my new device (2-year coverage) and I can't get my iTunes to find the new device. HELP!!

I have pondered this question but in the end I can justify this because if after each time your device breaks you could end up with a lifetime warranty. This is not fair on the corporate end, now would you be honest with your warranty? Yes, but then comes the others that would keep breaking their device to extend their warranty... So this is not Apples fault but the bad apples before you. Blame them not Apple. As for iTunes not finding your phone, it is most likely firmware version 1.1.4
1) first make sure your iTunes is up to date
2) Delete then re-install iTunes & Delete the following files:
The iTunes application (located in /Applications)
com.apple.iTunes.plist (from ~/Library/Preferences)
iTunes.pkg (from /Library/Receipts)
iTunesX.pkg (from /Library/Receipts)
then re-download the latest version of iTunes.

Intel SSD 530 startup problems on ThinkPad W520 - Bug in SSD or lack of BIOS support?

The are problems with Intel SSD 530 and ThinkPad W520. Many people, including me, are complaining about startup problems ... see this thread also: https://communities.intel.com/thread/44258
One month ago I bought an Intel SSD 530 240GB to replace the stock HDD of my ThinkPad W520 (4270CTO). When I cold-start the laptop everything is fine, but when I restart it from Windows 7 or even CTRL-ALT-DEL, the drive is not found. Both SSD and W520 has the latest firmware/BIOS.
I had no problems with Intel SSD 335 240GB; Windows starts and restart without problem, but with the Intel 530 it fails when I do restart, the BIOS does not find it after a normal reset. I think BIOS implementation for W520 does not support the newer ATA feature called "Device Initiated Power Management (DIPM) for Software Setting Preservation (SSP)". There is a BIOS update for W530 but not for W520.
Should I assume Intel SSD 530 is and will remain incompatible with ThinkPad W520 or wait for a BIOS update?
W520 | i7-2720QM | NV Quadro 2000M

I am also seeing the exact same issue. I have a ThinkPad W520 and a Corsair Force GS using a Sandforce 2200 series controller. According to the Intel SSD thread, there is some incompatibility between that controller and Intel QM77-chips which is causing the issue.
The symptoms for my laptop are the same. SSD is always recognized on cold boot, but effectively never on warm boot / restart. Will we get a BIOS update that fixes this?
I have dual boot configuration with both windows 8 and windows 7. The issue is happening regardless of what OS I issue the restart from.

I bought several season of a tv series in the German Apple Store. Now they are gone due to technical problems (no backup). How do I get them back? ATTENTION: Meanwhile I moved to Switzerland and the Swiss Store doesn't offer tv series.

I bought several season of a tv series in the German Apple Store. Now they are gone due to technical problems (no backup). How do I get them back? ATTENTION: Meanwhile I moved to Switzerland and the Swiss Store doesn't offer tv series.

Albenn
Welcome to the Apple user discussion forums
I'll hit a few of your questions - others will have to do others since I'm not up on some of the issues you ask about
4) is there an easy way to review/delete items (in 6, i run a basic slideshow and delete on the fly -- is this still workable in 7?)?
Yes
5) Are there significant functionality benefits of 7 over 6 (e.g., does the noise function or shadow/highlight really offer significant benefits? The Events seems obvious, but I'm more interested in "under the hood" experience
Yes
Loseless editing - web galleries - events
a) Is import any faster? As my library is growing in size, the import is getting overly slow
It is fine for me (only you can compare to your current) - I have 20542 items using 26.3 GB in 271 events
7) Is there a full-screen edit mode?
yes
8) Can you configure events so that it's not just by day?
yes
9) Is 6's "roll" structure as mirrored in the file system still available in the Events approach, or is the database structure that once you've converted a library, there's no going back?
Events replace rolls (if your rolls are named - NOT the default rollxxx name - they will come across as is - to me events are rolls with much more capability and a new name - some people are VERY putoff by the change (but most love it) for reasons that I simply do not comprehend
10) What is the effective (or advised) maximum library size? I've probably got over 60GB of images in my libraries now, with 20,000 images or so. If 7 can readily digest them (and preserve all my albums, etc.), then I'd love to combine them into one, unless that will kill performance, make the database unstable, drive backups into interminable waits, etc.
The advertised max is 250,000 photos - I have about the same number of photos as you in about 1/3 the space - there are a few users here with libararies your size. With iPhoto Library Manager it is easy to maintain multiple libraries if you choose
LN
Message was edited by: LarryHN

HT1657 My rented movie didn't work due technical problems and now I paid the renting for nothing, can I claim back the rental?

My rented movie didn't work due technical problems and now I paid the renting for nothing, can I claim back the rental?

Hello Pauljfield,
You may want to report the issue you've had with your rental to the folks in our iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen

Thinkpad W520 with Minidock+ Series 3 - Dual monitors and USB fail sporadically

Hello there,
I wonder if anyone has experienced problems ThinkPad W520 and Mini Dock Plus Series 3 (Part number: 433830U)? I run into problems with dual monitor and USB devices.
For dual monitor setup, sometimes only a single monitor is detected, sometimes no monitors are available in the NVidia control panel. Rigorous display detection doesn't help. Disabling Optimus in BIOS doesn't seem to affect it. After I dock and undock couple of times, reboot, unplug the power cord, it seems to resolve and both monitors work fine.
Also, I run into troubles with USB devices (keyboard/mouse). Sometimes they are not detected at all, but if I plug them into different USB ports on the mini dock, they are detected and work fine.
For me this problem happens about 50% of the time when I dock... Any ideas, insights or suggestions are greatly appreciated. Could it be a faulty Thinkpad, docking station or may be both? I really to upgrade next time to W530, but I've been through so many problems with W520, so I don't know if it's a good idea...
Thanks so much.
Solved!
Go to Solution.

If system update isn't finding anything, and the system works just fine on its own, it could potentially be a faulty Dock.
It could be overloaded. Could you try testing the dock using just one monitor, and no keyboard or mouse, to see if you run into the same issue. It would still be a faulty dock, but it may be a potential workaround for the time being.

Technical problem

Hello looking for some help with my q10 when I insert the SIM card all if fine and after a few mins it's saying searching for network and then bam technical problem. I have try by fixing the slot for the SIM card and it the same problem running out of ideas need real help now .

I think your issue is more than can be dealt with on a forum.
If you believe the device is defective and it is under warranty, you should contact the seller. If you have damaged the device, or your efforts have created signs of user damage, your warranty claim could be in jeopardy.
If you don't have a warranty claim but do have access to repair services, my advice is get an estimate and make a decision from there.
- Ira

I was given a new phone because of a technical problem with my other. Everything was replaced because of iCloud but now it is telling me I do not have enough storage room on this phone to perform a back-up. Can I fix this?!

I was given a new phone because of a technical problem with my other. Everything was replaced because of iCloud but now it is telling me I do not have enough storage room on this phone to perform a back-up. Can I fix this?!

Why don't you call Apple tech support thru your provider. They will be able to help you in short order.
PS - If you want help here you need to provide a little more information i.e. how much memory does your iPhone -4- have and how much free memory do you have after restoring from the cloud?

ThinkPad W520: Parts Wrongly Listed in and/or Missing from Lenovo Order Status Page

I ordered a configured ThinkPad W520 off Lenovo.com for USD1500 yesterday. Later when I went back to check my order status, to my surprise some parts were either shown up incorrectly or simply missing.
For example my ThinkPad W520 includes (but not limited to) these parts:
Parts missing from Lenovo Order Status page:
UltraNav with TrackPoint & touchpad
Express Card Slot & 4 in 1 Card Reader
Question: Where are they? Why missing?
Parts shown incorrectly on Lenovo Order Status page:
I've ordered: 15.6" FHD (1920 x 1080) LED Backlit Anti-Glare Display, Mobile Broadband Ready
Lenovo Order Status page shows: SBB 15.6FHD (1900 X 1080) LED
Question: Why 1900 instead of 1920? What gives?
To be on the safe, I tried hard to match each of the parts consisting my ThinkPad W520. So far the above are my concerns. I know many of you are long-time Lenovo patrons. I'd appreciate your patience look through the below complete lists and advise if Lenovo indeed have received my order correctly.
Thank you very much!
[B][U]The ThinkPad W520 I've order: [/U][/B]
Part Number: 4270CTO
ThinkPad W520 - 1 Yr Depot Topseller Warranty
Processor: Intel Core i7-2720QM Processor (2.20GHz, 6MB L3)
Operating system: ThinkPad PC DOS License
Operating system language: PC DOS 2000 License
Display type: 15.6" FHD ([B][COLOR="SeaGreen"]1920 x 1080[/COLOR][/B]) LED Backlit Anti-Glare Display, Mobile Broadband Ready
System graphics: NVIDIA Quadro 2000M Graphics with 2GB DDR3 Memory
Total memory: 4 GB DDR3 - 1333MHz (1 DIMM)
Keyboard: Keyboard US English
Pointing device: [B][COLOR="SeaGreen"]UltraNav with TrackPoint & touchpad[/COLOR][/B]
Camera: 720p Camera
Storage subsystem: Internal RAID - Not Enabled
Hard drive: 320 GB Hard Disk Drive, 7200rpm
Optical device: DVD Recordable
System expansion slots: [B][COLOR="SeaGreen"]Express Card Slot & 4 in 1 Card Reader[/COLOR][/B]
Battery: 9 cell Li-Ion Battery - 55++
Power cord: Country Pack North America with Line cord & 170W AC adapter
Bluetooth: Bluetooth 3.0
Integrated WiFi wireless LAN adapters: Intel Centrino Ultimate-N 6300 (3x3 AGN)
Integrated mobile broadband: Integrated Mobile Broadband - Upgradable
Language pack: Language Pack US English
[B][U]ThinkPad W520 shown under Lenovo Order Status:[/U][/B]
4270CT       CONFIGURED SYSTEM
0A68541       SBB ICI7-2720QM
27R1799       VBB PC DOS LICENSE
39T7676       SBB DOS 2000 FLYER - NO
0A68535       SBB 15.6FHD ([B][COLOR="Red"]1900 X 1080[/COLOR][/B]) LED
0A68894       SBB NVQ2000M GR
45M4572       VBB 4GBPC3-10600DDR3 1333SODMM
45M4839       SBB KEYBOARDUS ENGLISH
0A68527       VBB NO FINGERPRINT READER
0A68558       SBB 720P HD CAM INT MICR
0A69620       SBB I RAID-NOT EN
0A68552       SBB 320GB HDD7200RPM
0A71939       SBB DVDRECORDABLE
0A68529       VBB ECS+4IN1CR
45M4816       SBB 9CELLLI-ION BATTERY
0A68904       SBB CPNAMLC+ 170W AC AD
0A68261       SBB BLUETOOTH 3.0
45M4804       SBB IN.CENT.ULTIMATE-N 6300
44C7950       SBB INT WRLSSWDAREANTWRK UPGR
0A68564       SBB LANG PCK US E

you are right, this is very silly! ")
W520 4270CTO i7-2820QM Quadro2000M 1920x1080 Display 16GB RAM 2x240GB Intel 510 SSDs (RAID 0) - BIOS 1.42 - PCMark7:4,568
Samsung Series 9 15-inch NP900X4C-A03US - PCMark7: 4674

Lenovo Thinkpad w 540 problem when starts up

I boiught a new thinkpad w 540 laptop and I have a problem with the startup, it usually works well and starts up to windows quickly but somethimes it stick to "Lenovo" page (the page when you wants to turn on the laptop) and stays at that page for maybe 10 min and then windows starts.
I did an overall software update including finger print software but the problem is still remained. Waht should I do?
P.S. I called LENOVO and they told me that I should install Lenovo solution center software, I did that and made a full scan, but it shows that everything is OK.
Solved!
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Dear Richk,
I am using windows 8.1 and no domain, actually I don't know what you mean but I can say that I also have a old Dell vostro 1510 laptop and I use both of them at the same time, but Dell starts up every time properly but the new lenovo some times start up!!!
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How to report Technical Problem in N78?

Dears,
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The English language is a hybrid of numerous European influences.
English speakers in Europe, Australasia, Africa and Asia use the spelling Centre, whilst North American English speakers use Center.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

Sorry, There was a technical problem. Please try a...

Here's the thing.
1. Goto ANY nokia regional website, and navigate to:
Device software update \ Can I update?
2. Enter ANY legitimate Product code
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Please give details, eta etc..
Tnx,
~VV~
Solved!
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forum.dailymobile.se...Also its not totally unfounded rumors. Nokia already announced before that they will release Symbian^3 this year and Symbian^4 next year and MeeGo was announced as likely this year or next. Not to mention circulating pictures of a phone with the same aesthetic design of the N8 but has a sliding four row qwerty keyboard.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

Can you help with technical problems with the stereo imagry option

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Because this forum software is so absolutely USELESS now, you don't get to see the whole of the question in this view. In the other (non-list) view it says:
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And the answer is that if you can't isolate the vocal in the stereo field, or it is one of these odd ones where it's used inverted polarity in different parts of the stereo signal for the same vocal, then you won't be able to. But without a sample, it's impossible to tell. If you can post a link to one, that might help. It has to be external to this site though - Adobe in their infinite wisdom don't allow the posting of audio files on their audio U2U forum. Helpful, that, isn't it?

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I don't think this is an "improvement", this is a bug, and needs fixing. I use "entire message contains" a lot in my smart mailboxes as it allows me to gather together a large number of disparate emails together by listing a handful of email addresses. I tried the solution of listing email addresses separated by commas: nothing. I tried putting them in quote marks. It worked but gave me inconsistent results; sometimes it listed all the emails containing one of the addresses listed, sometimes it listed only the emails that contained all the address listed. As an experiment I tried changing the setting to 'entire message does not contain"; results remained the same. Fix this one soon, please, I have a lot of smart mailboxes that don't work any more!

Thinkpad w520 technical problems and warranty problems

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