Thinkpad W530: Questions about creating recovery disk

Hi there.
My machine is thinkpad W530. Recently I had several problems with it so, I decided to recovery the system to the factory setting. However, it didn't work when the OS restarted and entered to Rescue and Recvery screen. I did follow the lenovo official instruction but I got a eorror happened, it said "recovery failed" and the recovery process was stucked.
In addition, I tried to create a recovery disk and it failed, too. The lenovo said I could have only one recovery disk but I don't rember I had created a disk before. I checked the doucments in driver Q:\factoryrecovery, I also didn't find the "service done_ini".
Anyone knows pls help me and your assistance is really apprecated.   

Hi,
Welcome to Lenovo Community!
I’m sorry to hear that you are facing the issue with OS on ThinkPad W530.
As you have done all the troubleshooting steps to perform system restore and you are not able to complete the process because of error.
This kind of issue occurs when you have done changes in the HDD partition before creating the recovery disc. Hence the system factory restore option will not work.
Since you have mentioned that the recovery media has not created for the machine, the only option is visiting the nearby authorized service center for the further assistance.
Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.
Hope this helps!
Best regards,
Hemanth Kumar
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    The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.  The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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